Brighton CenterPhone and Voicemail Training

Cisco 7962 Physical Phone Details

1- Line Buttons2- LCD Display3- Footstand Button4- Messages Button5- Directories Button6- Help Button7- Settings Button8- Services Button9- Volume Key10- Speaker Button11- Mute Button12- Headset Button13- Navigation Key 14- Keypad15- Softkey Buttons16- VM Indicator

Volume Key• This key adjusts the volume of Ringer, Headset, Speaker and

Handset– Use Up and Down arrows of the volume key to reach

desired volume level– Press Save Soft Key

• NOTE: When adjusting the Ringer volume, there is no need to press save, the settings are automatically saved upon adjustment

• By performing this function, volume default level will be replaced

Navigation Button

• Key with white, up and down arrows in center of phone• This key provides up and down scrolling while navigating

through menu functions

“? key” (7942/7962)

• Key in center of four key (messages, directories, services, & settings) grouping

• Allows help information access during phone use– Press “?” key and any other phone key– A brief description of the phone key function will appear in

the LCD display

Soft Keys

The Soft Keys are the buttons across the bottom of the LCD screen. The soft key labels are above the buttons.

As you navigate different windows and options the softkeys will constantly change in order to offer different options

Changing the LCD Contrast

• Press the Settings Button • Select User Preferences • Select Contrast

– Use down and up soft keys or volume key to adjust setting– Press Save

Changing the Ring Type

• Press the Settings Button • Select User Preferences • Select Rings

– Select “default ring”– Use Scroll key to move up & down thru Menu– Press Play to hear ring type– Press Select to choose ring type– Press Save

Directories Key

• Allows access to Missed Calls, Received Calls, and Placed Calls– LCD Soft Key Selections:

Dial, Edit Dial, >>, <<, Delete, and Cancel

• Allows access to the Corporate Directory– Press 6 – Type in person’s name or extension

• It is not necessary to spell the entire name– Press Search

Call Forwarding

• Call Forward to Voicemail (Listen for 2 beeps and look for blinking cursor in LCD display)– Press CFwdAll soft key then the messages hard key

• Call Forward to other locations– Press the CFwdAll soft key. You will hear two beeps.– Enter extension number or– Enter the external number you want your calls to forward to

• To Cancel Call Forwarding– To cancel, Press the CFwdAll key again.

Placing a Call on Hold

During a call, press the Hold soft key.

Call ID Information will flash and a “double bar ” (i.e. pause) icon will appear next to line on hold

To retrieve the callIf only one call on hold press ResumeIf multiple calls on hold

Use scroll key to highlight call to retrievePress Resume

Parking a Call

• During a call, press the More soft key, then press the Park key

• The screen will say “Call Park at” followed by a 4 digit number

(5000-5019).

• To retrieve a parked call from anywhere within your network.– Pick up any handset– Dial the Call Park Number

Transferring a Call• For a Blind Transfer:

– During a call, press the Trnsfer soft key• this places the call temporarily on hold

– Dial the number to which you want to transfer the call– Press Trnsfer again

• For an Announced Transfer:– During a call, press the Trnsfer soft key

• this places the call temporarily on hold– Dial the number to which you want to transfer the call– Speak with the call recipient.– Press Trnsfer again

• If party refuses the call– Press Endcall– Press Resume

Transfer/Call to Voicemail

• To bypass ring and Call/Transfer straight to voicemail– Press New Call/Trnsfer– * then 4 digit extension number– If Transferring, Press Trnsfer again

DND – Do Not Disturb

• DND allows you to be notified of the call without hearing the ring.

• To Activate:– Press the More Soft Key– Press the DND Soft Key

• To Cancel:– Repeat above steps

IDivert

Upon receiving an incoming call (while ringing), pressing the IDivert softkey will send the caller directly to voicemail.

• During a call, press the More soft key and then the Confrn soft key.

• Dial the number of whom you wish to conference• When the party answers, press Confrn again

• The Trnsfer function can also be used to transfer the conference call to a new caller.

Conference feature allows up to Six users.

Conference Call

Conference List• Conference List allows you to review those active on an Ad

Hoc Conference Call• Press More soft key• Press ConfLi

– You will see members number information

• To Remove a member of the conference call– Press Remove– You will then see updated List

• If you Remove yourself the other conference call participants can still continue to talk.

Meet Me Conferencing

• Meet Me Conferencing allows you to hold a conference call where all attendees can call directly into the conference system. – The attendees will each dial this number at a specified time

in order to participate in the conference call.– Internal Meet Me numbers are

• 5050-5060

• These numbers will need to be reserved /managed just as you would conference rooms.

• Establishing a Meet Me Conference– Open line– Press More soft key, then press MeetMe soft key– Dial Meet Me Conference number (as indicated in previous

slide)– NOTE: This does need to be FULLY MANAGED.

• Joining a Meet Me Conference– Dial assigned Meet Me conference 4 digit number

Meet Me Conferencing

• Call Back notifies the caller when the called party is busy on a call

• To Activate:– During the call cycle press the Call Back soft key

• When the caller is no longer busy, phone will ring with the called parties ext. number for notification

Call Back Feature

Call Pickup• Open Line (NEW CALL, Use Handset, LINE button, Speaker

button)• Press the MORE soft key• Press the PICKUP soft key• Press ANSWER soft key

Voicemail

Voicemail Mailbox Setup

• Press the Messages. When the auto attendant answers, she will prompt you to enter a password.

• Press 113355#• You will then be prompted to set up your mailbox.

– It is important to follow prompts from start to finish• During this process, you will be prompted for the following

information– Record your name– Record standard greeting– Select new password

Logging into Voicemail• To access voicemail from your phone:

– Press messages button • When Prompted

– Enter password #• To access voicemail from someone else’s phone in the

company:– Press messages button

• When Auto Attendant begins– Press * 4-digit ext. number #– Enter password #

• To access voicemail from external number– Dial xxx.xxx.xxx – When Auto Attendant begins

– Press * 4-digit ext. number #– Enter password #

Basic Menu Options • Check New Messages

• Press 1 to hear New messages• Send a Message

• Press 2 and follow prompts • This function enables you to leave another

Unity Subscriber or group a message without having to dial their extension.

• Review Old Messages• Press 3 to hear Old messages

• Setup Options • Press 4 and follow prompts

• -This function allows you to switch between Standard and Alternate Greetings.

• -Change message settings • -Change personal settings • -Recorded name• -Password

Message Commands

While listening to a message After listening to a message

1. Restart the message 1. Replay the message2. Save 2. Save3. Delete 3. Delete4. Slow Playback 4. Reply6. Fast Playback 5. Forward7. Rewind (increments) 6. Mark as New8. Pause/Resume 7. Rewind9. Fast Forward (increments) 9. Play message

properties#. Fast Forward to end #. Save as is## Save as is

Standard Voicemail Keys

• The following keys are standard in Unity– 0 = Conversation Help– * = Exit or Cancel – # = Skip or Move Ahead– ## = Toggle between entering an extension

number or spelling a subscriber’s name

Using Alternate Greeting• To switch to the Alternate Greeting, follow the instructions below.• Call into Voicemail Box• Press 4 for Setup Options• Press 1 for Greetings and Transfer• Press 1 for Greetings

– It will automatically play the current recorded standard greeting– You can bypass message by pressing #

• You will then be prompted to re-record the Standard greeting by pressing 1 or switch to Alternate by pressing 2

• Press 2– It will automatically play the current recorded alternate greeting– If you wish to change this greeting, Press 1

• Once finished recording the alternate greeting, Press #– If you are happy with recording, Press *

You are now set up under the Alternate Greeting

• To switch back to the Standard Greeting follow the instructions below.• Call into Voicemail Box• Press 4 for Setup Options• Press 1 for Greetings and Transfer• Press 1 for Greetings

– It will automatically play the current recorded alternate greeting– You can bypass message by pressing #

• You will then be prompted to re-record the Alternate greeting by pressing 1 or to turn off the Alternate, Press 2

• Press 2You are now set back to the Standard Greeting

Unified Messaging

• Emails will appear in voicemail box • Voicemails will appear in email box• When emails are received in the voicemail box, the system will verbally read the email • If you do not wish to hear your emails when in the voicemail system, hang up after the voicemails have played• Deleting voicemail while in email or moving it to another folder will cause it to no longer be available in voicemail. • If an email is deleted while in voicemail it will be in your deleted items folder in email.• When you leave voicemail in your inbox in email (even after it’s read), it will be moved to your “old messages” folder in voicemail.• Voicemails in the email inbox will appear as follows: - If the sender is an external person the sender will be “Unified Messaging System” - If the sender is an internal person it will appear with their name • Emails do not trigger the MWI light

Web Access

IP Phone Web Services Log In• Open a Web Browser

• The URL address is: https://192.168.101.10/ccmuser– User Identification is your 4 – digit extension number– The default password will be 113355 (as it was for

voicemail)– Click Logon

WEB ACCESS

Username: Extension Number Password: 113355

Change Password/Pin

Select User Settings

Password = Login for Web Access PagePIN = Login in the for the Personal Directory on the Phone

Speed Dials

From the drop down menu choose DEVICE

Speed Dials

Select Speed Dials

Speed DialsEnter your speed dials as shown

Accessing Speed Dials by Phone

• For Speed Dial on Phone– Press the desired line button

• For Speed Dial not associated with Phone– Press the Index Number of desired Speed Dial– Press Abbreviated Dial soft key– Number will automatically begin dialing using you

speaker button• To make a private call, pick up handset

Fast DialsSelect Personal Address Book

Fast DialsClick on ADD New

Fast Dials

Click on ADD New

Fast Dials

Address Book Setup

The “Nickname” field will display on the phone

along with the first letter of the phone type such as

“M” for Mobile.

Remember to enter the full dialing string for the call. Local calls should be

preceded with a “9”, while long distance

should be preceded with “91”.

Example entry below will display on phone as: M John’s Cell 5551111

Fast Dials

Select Fast Dials

Fast Dials

Click “Find”

Fast Dials

Select Add New

Enter the phone number (starting with a 9for outside calls) and click Save

Fast Dials

Fast DialsEdit the Fast Dial # (if desired)Click on the number of the person to add to this entry

Fast Dials

Click Save

Fast Dials

Go to Directories on your phoneSelect Personal Directory

Login:User ID = 4 digit extension

PIN = Pin you setup

Select Personal Fast Dials Select person to dial and press the dial softkey.