BRIAN HARDY11203 98th Avenue NorthMaple Grove, MN 55369

Home (763) 221-5219Hardy008@Comcast.net

OBJECTIVE Seeking a position in network administration.

SKILLS MICROSOFT OPERATING SYSTEMS AND SOFTWARE -Windows 8.1,7, 2000, XP, 98, 95, NT, 3.1, DOS -Active Directory, SQL Server 2000, Exchange 2000 -Microsoft Office Suites 97-2010

HARDWARE -HP ProLiant Servers, StorageWorks Disk Arrays, StorageWorks Tape Libraries -HP Jetdirect, Printers, Cisco 3750 Series Switches, Cabletron 6000 Switches -Gateway, MPC, HP, and Dell Desktop PCs and Laptops, Sprint Aircards -Wireless NICs, Patton Remote Access Server, Fluke OneTouch Network Assistant -PalmOne Zire, Sony CLIE, and Toshiba Pocket PC PDAs UTILITIES AND OTHER SOFTWARE -Active Directory Users and Computers, Exchange System Manager -Microsoft Baseline Security Analyzer, Group Policy Management Console -Netware Administrator, Symantec pcAnywhere, McAfee ePolicy Orchestrator -Norton AntiVirus, Partition Magic, PowerQuest Drive Image, Norton Ghost -Veritas Backup Exec, Nortel VPN Client, Remote Desktop Connection -Fluke Network Inspector, Performance Monitor, HP Web Jetadmin, Lotus Notes -Altiris Carbon Copy Solution, Altiris Bootworks, Spybot, HP Service Manager -Bomgar Remote Support Console, DameWare Mini Remote Control

PROTOCOLS -TCP/IP, DNS, DHCP, LDAP, NETBIOS, HTTP, FTP, TELNET, SMTP, POP3

REMOTE NETWORKING -Terminal Server, Remote Access, Citrix Access, DameWare Mini Remote Control

NOVELL OPERATING SYSTEMS -Netware 4.1, 5.0

EXPERIENCE UNITEDHEALTH GROUP SR. TECHNOLOGY SUPPORT ANALYST, Plymouth, MN 4/12-present -Provide desktop and LAN support in a large international corporate environment -Troubleshoot software, hardware, and spyware related problems -Provide phone and desktop support for hardware related problems -Deploy Operating System and software through use of Altiris program -Repair desktop and laptop computers -Provide mail support for Microsoft Outlook and Lotus Notes

UNITED HEALTH GROUP TECHNOLOGY SUPPORT ANALYST, Plymouth, MN 9/05-4/12 -Provide desktop and LAN support in a large international corporate environment -Troubleshoot software, hardware, and spyware related problems -Provide phone and desktop support for hardware related problems -Deploy Operating System and software through use of Altiris program -Repair desktop and laptop computers -Provide mail support for Microsoft Outlook and Lotus Notes

SYSCO FOOD SERVICES OF MINNESOTA COMPUTER SUPPORT TECHNICIAN, Mounds View, MN 3/01-7/05 -Provided desktop and LAN support for location with 200 users -Designed and built HP and Compaq servers to run Microsoft Windows 2000 and 2003 Operating Systems -Installed Microsoft Windows Server 2000 and 2003 Service Packs and patches -Configured desktop and laptop computers to run Microsoft Windows 2000 and XP Professional Operating Systems -Configured Cisco Switches -Maintained daily tape backups -Managed Active Directory structure, users, group rights, and login scripts -Setup network printers and remote access server -Installed and configured McAfee ePolicy Orchestrator, verified anti-virus definitions were current and all computers received updates -Supported Microsoft Exchange Server 2000, created user accounts -Installed Microsoft SQL Server 2000 and setup maintenance plans -Ordered new computers, servers, software, and printers -Edited Windows registry to eliminate program compatibility issues -Configured PalmOne, Sony, and Toshiba PDAs to interface with Microsoft Outlook calendar, address book, inbox messages, and notes

CERTIFICATIONS MCP, CNE, A+ -Microsoft Windows 2000 -Novell Netware 4.1, 5.0 -Computer Technology Industry Association A+ Certified

EDUCATION Bachelor of Arts in Economics, December 1991 University of Minnesota, Minneapolis, MN Overall GPA = 3.22 GPA in Concentration = 3.44 REFERENCES Available upon request