brevard workforce operations committee meeting august 13 ...€¦ · brevard workforce operations...
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Brevard Workforce Operations Committee Meeting
August 13, 2013
8:30 A.M. – BWDB Boardroom
(Teleconference 321‐394‐0707)
Attendees: Pam Ascanio, David Barrera, Carolyn Brown, George Hauer (Chair), Dr.
Mark Judge, Robert Merrilees, Amar Patel, Fernando Rendon, Terry
Schrumpf, Tracy Wetrich, Stockton Whitten
Agenda Page No.
Call to Order George Hauer
Introductions
Public Comment
Action Items:
▪ Approval of Committee Minutes for May 14, 2013 George Hauer 1 ‐ 2
Discussion/Information Items
▪ Committee Goal 4 Status Erma Shaver 3 – 9
° Measure 1A (1) – Effectiveness of Training Erma Shaver 10
° Measure 1A (2) – Annual Analysis of Training Program
Focus Regarding Placement Data
Erma Shaver 11 – 13
° Measure 1B – Prove‐It Presentation James Watson
° Measure 2A (1) –Mobile Unit Metrics and Scope of Work Sandi Briles 14 – 15
° Measure 3B (1) Community Resources Workshops Erma Shaver 16 ‐ 19
° Measure 3C(1) Community and Individual Measures Erma Shaver 20 ‐ 25
° Measure 3C (2) – Daily Jobs Report Erma Shaver 26
▪ End of Year Contractor Performance PY 2012‐2013 Erma Shaver 27 ‐ 29
▪ Watch Measures – Monthly Management Report Erma Shaver 30 ‐ 31
▪ Local Customer Satisfaction Survey Results ‐ Employers Erma Shaver 32 ‐ 34
▪ Local Customer Satisfaction Survey Results ‐ JobSeekers Sandi Briles 35 ‐ 36
▪ Attendance Roster
Adjourn George Hauer
Call 321‐394‐0658 for information TTY: 711‐321‐394‐0507
Upcoming Meetings: September 2013 19th E3 Committee-8:30am-BW Boardroom October 2013 3rd Business Workforce Committee-8:30am-BW Boardroom 23rd Community Involvement Committee-4:00pm-BW Boardroom November 2013 5th Executive Committee-4:00pm-BW Boardroom 12th Brevard Workforce Operations Committee-8:30am-BW Boardroom 19th Board Meeting-8:00am-BW Boardroom
December 2013 12th E3 Committee-8:30am-BW Boardroom January 2014 9th Business Workforce Committee-8:30am-BW Boardroom 22nd Community Involvement Committee-4:00pm-BW Boardroom February 2014 4th Executive Committee-4:00pm-BW Boardroom 11th Brevard Workforce Operations Committee-8:30am-BW Boardroom 18th Board Meeting & Retreat-8:00am-12:00pm-TBD March 2014 13th E3 Committee-8:30am-BW Boardroom
Brevard Workforce Brevard Workforce Operations Committee
May 14, 2013
Minutes Members in Attendance: George Hauer (Chair), Mildred Coyne, Mark Judge, Amar Patel, Fernando Rendon, and Tracy Wetrich
Members Absent: Pam Ascanio, Marj Bartok, Carolyn Brown, Robert Merrilees, and Stockton Whitten
Staff in Attendance: Denise Beasley, Sandi Briles, Marci Brilley, Don Lusk, Lisa Rice, Erma Shaver, Lyn Sevin, and Jim Watson.
Guests in Attendance: Caroline Joseph Paul, Thomas LaFlore, and Shawn O’Malley from Brevard Workforce Career Center
Call to Order: George Hauer, Chair, called the meeting to order at 8:30am at Brevard Workforce (BW). Introductions were made.
Public Comment: There was no public comment.
Action Items:
A motion to approve the Minutes from the February 12, 2013 meeting was made by Amar Patel. Mark Judge seconded the motion. The motion passed unanimously.
Approval of BWOC Minutes of February 12, 2013
The funding mix establishes guidance for expending Training and Supportive Service Funds. This guidance is reviewed every year and staff is recommending 70% of training funds be spent on unemployed workers, 20% be spent on the underemployed (working poor), and 10% be spent on employed worker training for PY 2013-2014. Discussion followed. Amar Patel made a motion to accept staff recommendations for PY 2013-2014 funding mix. Mark Judge seconded the motion. Motion passed unanimously.
Guidelines on Funding Mix for Regular Formula Funds
Mildred Coyne and Fernando Rendon joined the meeting.
At the February 2012 committee meeting, members discussed OJT limitation options for consideration. Based on those discussions, staff compiled a description of options and the impact of each item. Discussion followed. Mildred Coyne made a motion to limit OJT’s for Senior
On The Job Training Limitations
1 of 37
Management positions of generally $100,000 or greater to not more than 3 months or 520 hours to the next full Board of Directors for approval. Mark Judge seconded the motion. Motion passed with Fernando Rendon dissenting. Discussion/Information Items:
BW Corporate Goal 4 strategies and measures were reviewed. Committee Goal 4 Status and New Measures
Staff shared a presentation about the Optimal Resume tool which is used in the Career Centers. Brief discussion followed.
Measure 1B Optimal Resume Presentation
Staff reviewed The TEN Plan workshops which are geared toward assessing and documenting previous learning experiences and comparing that documented experience with college courses to get additional college credits. The TEN Plan will assist job seekers to develop a portfolio identifying and documenting their previous learning and work experiences. A training guide is being developed to continue these workshops with job seekers.
Measure 1C Project TEN Plan Brief
The BW Express Mobile Unit has been in operation since November 2007. An assessment was recently completed by staff and results were reviewed. Staff and committee agreed to change the name to the Brevard Workforce Mobile Unit (BMU). After additional discussions, this item was tabled to the next meeting so that members could continue commenting on the BMU strategies. Staff was tasked to bring the usage measures to the next meeting.
Measure 2A (1) BW Express Utilization Plan
Mildred Coyne left the meeting. Tracy Wetrich left the meeting. Other Information Items presented included Measure 3B Community Resources Workshops, Measure 3C (1) Community and Individual Measures, Measure 3C (2) Daily Jobs Report, Measure 4A Enhance Chamber Partnerships, Local Performance Measures, Watch Measures and Local Customer Satisfaction Survey. There was brief discussion on Measure 4A Enhance Chamber Partnerships.
Adjourn: There being no further discussion or business, George Hauer adjourned the meeting at 9:40am.
Respectfully submitted, Reviewed by, _{signature on file} _ _05/17/13__ _{signature on file}__________ Lyn Sevin Date George Hauer, Chair Date
_05/17/13_
2 of 37
Mea
sure
s &
Act
iviti
es fo
r PY
12-1
3 G
oal 4
Ensu
re B
reva
rd W
orkf
orce
Car
eer C
ente
rs s
usta
in th
e su
cces
sful
ope
ratio
ns fo
r bus
ines
ses
and
job
seek
ers.
St
rate
gies
:
1.
Iden
tify
skill
gaps
and
faci
litate
trai
ning
that
resu
lts in
job
plac
emen
t.
2.
Faci
litate
the
entry
of t
arge
ted
popu
latio
ns in
to th
e w
orkf
orce
.
3.
Enha
nce
the
serv
ices
of t
he C
aree
r Cen
ters
i.e.
sta
ff tra
inin
g, a
dditio
nal c
omm
unity
reso
urce
s, e
tc.
4.
Focu
s on
bus
ines
s re
latio
nshi
ps a
nd s
ervic
es
Stra
tegy
1:
Iden
tify
skill
gap
s an
d fa
cilit
ate
train
ing
that
resu
lts in
job
plac
emen
t.
Mea
sure
1A:
Effe
ctive
ness
of t
rain
ing
to jo
b pl
acem
ent
Ac
tivitie
s D
ate
Boar
d Pa
rtici
patio
n Bu
dget
Impa
ct
Stat
us
Mea
sure
num
bers
of t
rain
ing
com
plet
ers
vers
us th
e nu
mbe
r of
com
plet
ers
that
wer
e pl
aced
with
in
the
Prog
ram
Yea
r. (P
Y 11
-12
Base
line)
Rev
iew
ed
annu
ally
in
Augu
st
See
Atta
ched
Brie
f
Com
mitt
ee d
iscu
ssio
n re
: cha
ngin
g tra
inin
g/jo
bs re
latio
nshi
p fo
r any
pr
opos
ed p
arad
igm
shi
ft in
BW
’s tra
inin
g to
pla
cem
ent t
actic
s
Augu
st 2
013
See
Atta
ched
Brie
f
3 of 37
Mea
sure
s &
Act
iviti
es fo
r PY
12-1
3 M
easu
re 1
B: Id
entif
y an
d Im
prov
e th
e sk
ills g
aps
in jo
b se
eker
cus
tom
ers
Ac
tivitie
s D
ate
Boar
d Pa
rtici
patio
n Bu
dget
Impa
ct
Stat
us
Impr
ove
the
usag
e of
ski
lls g
aps
asse
ssm
ent t
ools.
Augu
st 2
013
(Bas
elin
e da
ta
revie
wed
with
im
prov
emen
ts)
Tool
s C
ontra
ctor
is u
sing
:
Con
tract
or te
sts
for
acad
emic
skills
gap
s us
ing
TABE
and
apt
itude
ga
ps u
sing
Car
eer S
cope
. Jo
b se
eker
s al
so
self
iden
tify
thei
r ski
lls in
EFM
so
that
the
Staf
fing
Spec
ialis
ts c
an h
elp
them
iden
tify
thei
r ga
ps w
hen
appl
ying
for t
rain
ing
or re
ferri
ng
them
to a
job
posi
tion.
MyS
kills
hel
ps th
e jo
b se
eker
sel
f ide
ntify
thei
r ski
lls g
aps
at a
hig
h le
vel a
nd p
oint
s th
em to
war
ds tr
aini
ng.
Car
eerS
cope
® (C
S) a
war
enes
s tra
inin
g w
as p
rovi
ded
to c
aree
r cen
ter
man
agem
ent s
taff.
Thi
s tra
inin
g an
d pr
oces
s im
prov
emen
ts h
ave
incr
ease
d C
aree
rSco
pe®
(CS)
as
sess
men
ts b
y 11
.6%
ove
r pre
viou
s PY
. Pr
esen
tatio
n/De
mo
of P
rove
It B
reva
rd A
chie
vem
ent C
ente
r req
uest
ed
to p
artn
er w
ith B
W to
incr
ease
thei
r use
of
dig
ital o
nlin
e to
ols
such
as
Opt
imal
R
esum
e th
at w
ould
enh
ance
em
ploy
abili
ty o
f job
see
kers
. Ini
tial
plan
ning
pha
se is
und
erw
ay.
4 of 37
Mea
sure
s &
Act
iviti
es fo
r PY
12-1
3 M
easu
re 1
C: F
acilit
ate
Educ
atio
n an
d Tr
aini
ng S
olut
ions
Activ
ities
Dat
e Bo
ard
Parti
cipa
tion
Budg
et Im
pact
St
atus
C
onne
ctin
g Ed
ucat
ion
& Tr
aini
ng
Solu
tions
with
the
Aero
spac
e W
orkf
orce
to tr
ansi
tion
or g
ive th
em a
co
mpe
titive
adv
anta
ge
On-
goin
g
To
be
awar
e of
Ac
tivitie
s Fu
nded
thro
ugh
AWT
Fund
s As
of 0
5/31
/201
3 th
e fo
llow
ing
stat
istic
s w
ere
avai
labl
e:
• R
egis
trant
s in
the
AWT
prog
ram
- 8
,072
+
• B
W E
xpre
ss S
ervi
ces:
8,2
60
• #
Com
plet
ed T
rain
ing:
2,6
41
• #
Cur
rent
ly in
Tra
inin
g:
677
•
Cur
rent
NEG
Tra
inin
g do
llars
obl
igat
ed:
$2,5
31,2
79
• #
NEG
Bus
ines
s C
ontra
cts
to-d
ate:
21
4
Incr
ease
Tot
al E
mpl
oyer
Agr
eem
ents
(E
WTs
, OJT
s) re
sultin
g in
incr
ease
d w
ages
/ben
efits
/hou
rs a
nd/o
r up
grad
ed p
ositio
ns o
ver t
he b
asel
ine
esta
blis
hed
in F
eb. 2
009.
An
nual
ly in
Fe
brua
ry
2014
Com
mitt
ee re
view
on
an a
nnua
l bas
is N
one
Com
plet
ed
St
rate
gy 2
: Fa
cilit
ate
the
entry
of t
arge
ted
popu
latio
ns in
to th
e w
orkf
orce
.
Mea
sure
2A:
Incr
ease
the
num
ber o
f tar
gete
d cu
stom
ers
serv
ed
Ac
tivitie
s D
ate
Boar
d Pa
rtici
patio
n Bu
dget
Impa
ct
Stat
us
Util
ize
Bre
vard
Wor
kfor
ce
Exp
ress
Annu
ally
in
Nov
embe
r M
obile
Uni
t to
brin
g jo
b se
arch
/kee
ping
ski
lls
wor
ksho
ps a
nd o
ther
trai
ning
s to
th
e ta
rget
ed g
roup
s. P
artn
erin
g w
ith o
ther
org
aniz
atio
ns, w
here
po
ssib
le, f
or s
pons
orsh
ip
oppo
rtuni
ties
Brev
ard
Wor
kfor
ce
staf
f O
pera
tiona
l co
sts
for t
he
Brev
ard
Wor
kfor
ce
Mob
ile U
nit
Expr
ess
See
atta
ched
Mob
ile U
nit M
etric
s an
d Sc
ope
of W
ork
Brie
f.
5 of 37
Mea
sure
s &
Act
iviti
es fo
r PY
12-1
3 S
erve
as
an E
mpl
oym
ent
Net
wor
k th
roug
h co
ntra
ct w
ith
the
Soci
al S
ecur
ity
Adm
inis
tratio
n us
ing
reso
urce
s of
Bre
vard
W
orkf
orce
Car
eer C
ente
r and
co
ntin
uing
man
agem
ent a
nd
over
sigh
t thr
ough
the
Dis
abilit
y P
rogr
am N
avig
ator
gr
ant.
On-
goin
g C
omm
ittee
revi
ew o
f th
e su
cces
s of
this
pr
ogra
m o
n an
an
nual
bas
is.
M
athm
atic
a, In
c. is
in th
e pr
oces
s of
de
velo
ping
a p
lan
to c
aptu
re th
e da
ta
need
ed. W
e ar
e a
cont
rol g
roup
so
supp
lyin
g da
ta is
our
onl
y re
quire
men
t. EN
con
tinue
s to
pro
gres
s sl
owly
, ho
wev
er w
e ha
ve tw
o (2
) TTW
pa
rtici
pant
s w
ho w
ere
wor
king
in th
e pa
st p
lann
ing
year
that
did
qua
lify
for
mile
ston
e pa
ymen
ts. A
tota
l of $
6440
ha
s be
en re
ceiv
ed.
Par
tner
with
loca
l age
ncie
s th
at s
peci
aliz
e in
ser
ving
pe
rson
s w
ith d
isab
ilitie
s an
d bu
sine
sses
that
co
mm
unic
ated
an
inte
rest
th
roug
h B
reva
rd W
orkf
orce
or
thos
e ag
enci
es in
pro
vidi
ng
On-
the-
Job
Trai
ning
(OJT
) or
Wor
k E
xper
ienc
e (W
E)
oppo
rtuni
ties
for p
erso
ns w
ith
disa
bilit
ies.
On-
Goi
ng
We
curre
ntly
hav
e 9
On-
the-
Job
Trai
ning
(O
JT) a
gree
men
ts in
pla
ce w
ith B
reva
rd
Achi
evem
ent C
ente
r. Br
evar
d W
orkf
orce
sta
ff ar
e cu
rrent
ly
expl
orin
g an
opp
ortu
nity
to p
artn
er w
ith
Voca
tiona
l Reh
abilit
atio
n (V
R) i
n a
prog
ram
ca
lled
Partn
ersh
ip P
lus
in w
hich
Em
ploy
men
t Net
wor
ks (E
Ns)
and
VR
ser
ve
cust
omer
s se
quen
tially
. Pa
rtner
ship
Plu
s is
de
sign
ed to
mee
t the
pos
t-em
ploy
men
t ne
eds
of b
enef
icia
ries
by p
rovi
ding
a n
ew
optio
n fo
r sec
urin
g jo
b re
tent
ion
serv
ices
an
d/or
ong
oing
sup
port
serv
ices
afte
r VR
ca
se c
losu
re.
DEO
(Dep
artm
ent o
f Eco
nom
ic
Opp
ortu
nity
) is
still
wor
king
on
a pl
an fo
r EN
’s to
bec
ome
a “P
artn
ersh
ip P
lus™
” or
gani
zatio
n.
6 of 37
Mea
sure
s &
Act
iviti
es fo
r PY
12-1
3
St
rate
gy 3
: En
hanc
e th
e se
rvic
es o
f the
Car
eer C
ente
rs i.
e. s
taff
train
ing,
add
ition
al c
omm
unity
reso
urce
s, e
tc.
M
easu
re 3
A: M
aint
ain
high
qua
lity s
taff
Activ
ities
Dat
e Bo
ard
Parti
cipa
tion
Budg
et Im
pact
St
atus
C
ontra
ctor
pro
vides
on-
goin
g st
aff
train
ing
thro
ugh
a va
riety
of
mec
hani
sms.
On-
Goi
ng
D
epen
ds o
n Tr
aini
ng
Staf
f hav
e co
mpl
eted
855
hou
rs o
f tra
inin
g du
ring
the
past
qua
rter
incl
udin
g, b
ut n
ot li
mite
d to
: •
Red
ucin
g St
ress
Lev
els
in
Wor
kfor
ce P
rofe
ssio
nals
•
HIP
PA
• Au
tom
ated
Ext
erna
l Def
ibril
latio
n (A
ED) T
rain
ing
• EF
M U
pdat
es a
nd R
evie
w
• W
T SN
AP M
onito
ring
Anal
ysis
•
Impr
ovin
g Pl
acem
ent O
utco
mes
•
Prof
essi
onal
Lea
ders
hip
Dev
elop
men
t •
Qua
lity
Cas
e M
anag
emen
t •
WIA
Dis
loca
ted
Wor
ker f
or N
EG
• Ve
ts P
rogr
am
• O
ptim
al R
esum
e R
equi
rem
ent o
f pos
t-sec
onda
ry
educ
atio
n at
var
ying
leve
ls fo
r co
ntra
ctor
sta
ff.
Augu
st 2
013
As
of J
uly
22, 2
013,
non
e of
the
22 s
taff
(incl
udin
g 1
DEO
sta
ff) w
ho n
eed
a de
gree
hav
e co
mpl
eted
an
AA
/AS;
tw
enty
-one
of t
hose
are
in p
rogr
ess
and
1 ha
s be
en o
ut d
ue to
illn
ess.
7 of 37
Mea
sure
s &
Act
iviti
es fo
r PY
12-1
3 M
easu
re 3
B: E
nhan
ce C
aree
r Cen
ter S
ervic
es v
ia P
artn
ersh
ips
Ac
tivitie
s D
ate
Boar
d Pa
rtici
patio
n Bu
dget
Impa
ct
Stat
us
Enga
ge a
nd tr
ack
com
mun
ity
reso
urce
ser
vices
.
Qua
rterly
Br
evar
d W
orkf
orce
has
eng
aged
83
com
mun
ity o
rgan
izat
ions
to e
nhan
ce th
e se
rvic
es a
vaila
ble
to o
ur c
usto
mer
s in
the
Care
er C
ente
rs.
As o
f Jun
e 30
th, 2
013,
222
wor
ksho
ps h
ad
been
hel
d w
ith 5
,913
atte
ndee
s. A
com
plet
e lis
t of t
hese
wor
ksho
ps is
atta
ched
. En
gage
& tr
ack
Yout
h Pa
rtner
ship
s N
ovem
ber 2
013
Mea
sure
3C
: Rev
iew
and
trac
k co
ntra
ctor
per
form
ance
sta
ndar
ds
Ac
tivitie
s D
ate
Boar
d Pa
rtici
patio
n Bu
dget
Impa
ct
Stat
us
Trac
k C
omm
unity
and
Indi
vidua
l m
easu
res
Q
uarte
rly
Boar
d st
aff
Non
e Co
ntra
ctor
ach
ieve
d th
e fo
llow
ing
resu
lts:
Met
5 o
f 9 m
easu
res
for 5
5.5%
Ce
nter
Met
16
of 2
9 m
easu
res
for 5
5.2%
Co
mm
unity
Met
6 o
f 9 m
easu
res
for 6
6.7%
In
divi
dual
See
Com
mun
ity a
nd In
divi
dual
Mea
sure
s At
tach
men
t for
full
resu
lts. P
age
___
M
onito
ring,
Tra
ckin
g an
d An
alyz
ing
Gov
erno
r’s D
aily
Jobs
R
epor
t - S
tatu
s
On
Goi
ng
See
Mea
sure
3 C
-2 D
aily
Job
s Re
port
Brie
f
8 of 37
Mea
sure
s &
Act
iviti
es fo
r PY
12-1
3
St
rate
gy 4
: Fo
cus
on b
usin
ess
rela
tions
hips
and
ser
vice
s.
M
easu
re 4
A: E
nhan
ce C
ham
ber P
artn
ersh
ips
Ac
tivitie
s D
ate
Boar
d Pa
rtici
patio
n Bu
dget
Impa
ct
Stat
us
Incr
ease
Cha
mbe
r out
reac
h to
bu
sine
sses
and
revie
w R
OI o
f ef
fort
to d
eter
min
e on
goin
g pa
rtner
ship
Augu
st 2
013
TB
D
The
CIC
revi
ewed
the
outc
omes
from
the
Busi
ness
Eng
agem
ent C
olla
bora
tive
Agre
emen
t with
Thr
ee C
ham
bers
and
co
llect
ivel
y de
cide
d to
end
this
agr
eem
ent.
In
stea
d, th
e C
IC s
ugge
sted
that
Bre
vard
W
orkf
orce
find
alte
rnat
ive w
ays
to e
ngag
e w
ith th
e C
ham
bers
with
out p
rovi
ding
the
sam
e le
vel o
f mon
etar
y co
mm
itmen
t.
See
atta
ched
Brie
f
Com
plet
ed
Mea
sure
4B:
Tra
ck &
Impr
ove
Busi
ness
Eng
agem
ent a
ctivi
ties
in th
e C
aree
r Cen
ters
Activ
ities
Dat
e Bo
ard
Parti
cipa
tion
Budg
et Im
pact
St
atus
Ba
selin
e m
easu
re o
f Act
ivitie
s Au
gust
Nove
mbe
r 2
013
Staf
f is
revi
ewin
g th
e da
ta a
nd w
ill g
ive
the
com
mitt
ee in
form
atio
n in
Nov
embe
r.
9 of 37
August 13, 2013
Measure 1A (1) – Effectiveness of Training
Information Brief
Strategy 1 – Identify skill gaps and facilitate training that results in Job Placement
Background
Measure 1A - Effectiveness of Training to Job Placement
(1) Training Completers versus Training Completers that were placed
During Program Year 2012-13 Brevard Workforce provided Workforce Investment Act (WIA) and National Emergency Grant (NEG) funded training services to 977 customers at an average cost per placement of $7,343 for WIA enrolled customers and $12,001 for NEG enrolled customers. The following is a snapshot of the results of training to placement and is all inclusive of Individual Training Accounts and other training mechanisms (i.e. OJT’s, EWT’s, AWE’s).
WIA Adult and Dislocated Worker Formula Funds Total
Served Completers Total
Placed % of
Completers Placed
Cost per Placement
Core/Intensive 1,394 859 276 32.1% N/A Training Services 591 355 193 54.4% $7,343 Total 1,985 1,214 469 38.6% $3,022
National Emergency Grant Funds Core/Intensive 1,685 1,454 561 38.6% N/A Training Services 386 209 120 57.4% $12,001 Total 2,071 1,663 681 40.9% $2,115
Customers in training continue to yield a much higher placement rate than those receiving only core/intensive services. Core/intensive services include assessments, Employ Florida Marketplace (EFM) registration assistance, orientation, resume assistance, referral to workshops, etc.
10 of 37
August 13, 2013
Measure 1A (2) – Annual Analysis of Training Program Focus
Discussion Brief
RE: Placement Data Table One – Different Types of Training
WIA Adult and Dislocated Worker Formula Funds Total
Served Completers Total
Placed % of
Completers Placed
Training Services 591 355 193 54.4%
ITA’s* 347 199 106 53.3% OJT’s* 210 132 77 58.3% AWE* 31 21 7 33.3% EWT* 3 3 3 100%
National Emergency Grant (NEG) Funds Training Services 386 209 120 57.4%
ITA’s 264 137 67 48.9% OJT’s 109 59 47 79.6% AWE 13 13 6 46.2% EWT 0 0 0 N/A
* ITA = Individual Training Account OJT = On the Job Training AWE = Adult Work Experience EWT = Employed Worker Training – Already Employed
Taking a more detailed look at the different types of training activities available, the following table indicates that there is
Analysis of Table One
not a lot of difference in the effectiveness of
11 of 37
ITA and OJT training as far as the percentage of completers that are placed in jobs following the completion of training. However, an AWE seems to be not as effective in job placement. The table also indicates that we had a better placement rate for NEG OJTs when dealing with the Aerospace dislocated worker as opposed to our other job seeker populations using our formula funds. Please note this is only a snapshot and numbers will change throughout the year.
Table Two – OJT Training Four Year Comparison
PY 09-10 PY 10-11 PY 11-12 PY 12-13 Total OJT Agreements 65 28 78 210
Total Trainees Number Trainees still in training
65 0
28 0
78 40
210 78
Total Trainees Completed OJT and still employed
43 (66.2%)
26 (92.8%)
29 (53.4%)
77 (58.3%)
Of those Employed - # eligible for 6 month Follow-up
Number of those eligible that were still employed at 6 months
43
39 (90.7%)
26
21 (80.8%)
29
25 (86.2%)
26
15 (57.7%)
Of those Employed - # eligible for 1 Year Follow-up
Number of those eligible that were still employed at 1 Year
39
28 (71.8%)
26
22 (84.6%)
29
21 (72.4%)
0
N/A
The reason for analyzing OJT performance is to monitor its effectiveness and to ensure we continue to create quality OJTs. Numbers indicate that our OJT job placements in PY 12-13 were not as high as previous years at the beginning of employment and the 6 month stage. Factors for decline could be due to the quality of the employers or job seekers, possibly the amount of OJTs we are doing in a year’s time, economic conditions, change in process, etc.
Analysis of Table Two
12 of 37
As indicated in Measure 1 (A) 2, the committee annually discusses whether any training to jobs relationship should be changed or if any paradigm shift is needed in BW’s training to placement tactics.
Discussion
To initiate this discussion the following questions are provided:
Should BW’s focus for AWE’s be directed only at the harder to place, i.e. Youth and Welfare Transition, since the employment outcomes shown on this table for WIA Adult/DW are not as high as ITAs and OJTs?
Since ITAs and OJT costs and outcomes are similar should we put an emphasis on one or the other? Are there other factors to consider?
Anything else the committee would like to discuss based on the data shown?
13 of 37
August 13, 2013
Discussion Brief
Measure 2A(1): Mobile Unit Usage Metrics and Scope of Work
At the May 14, 2013 Business Workforce Operations Committee meeting, discussion on the Mobile Unit Utilization strategy was tabled pending receipt of historical usage data. Based on this request, staff reviewed the One Stop Operator Monthly Reports for the period July 1, 2012 – May 30, 2013 and the following data is provided as a snapshot of the areas served, attendance, and services provided during the period.
Background
Location
# Visits
#Visitors Average Visitors per Visit
SPECIAL EVENTS Brevard County Job Fair 1 14 14 Coquina Elementary – T’ville 1 4 4 Cuyler Community Center – Mims 1 2 2 Grace UMC, MI 2 8 4 Radisson Job Fair - CC 1 4 4 Recruiting Event – Roadmaster - Melb 1 25 25 Vet Stand down @ American Legion PB 1 7 7
SCHEDULED EVENTS House of Hope - MI 21 355 17 HT Moore (discontinued) – T’ville 13 62 5 One Senior Place - Melb 8 15 2 Probation & Parole - Cocoa 8 82 10 PSJ Library SNAP - PSJ 2 12 6 Vet Transitional Facility – Melb 2 12 6
AEROSPACE and KENNEDY SPACE CENTER Logistics 16 51 3 NSLD (discontinued) 1 1 1 SRB/ARF 13 45 3 SSPF 2 42 21 USA/KSC 1 5 5 USA/T’ville 14 82 6 USA/RIF 5 39 8 VAB 19 88 7 KSC Credit Union – MI (discontinued) 2 14 7 KSC Credit Union – PSJ (discontinued) 2 4 2
TOTALS 137 973 7
14 of 37
Additional data indicates that 61% of the overall individuals were first time visitors and 39% were repeat visitors. Of the services received, 85% indicated they were there for job search and 7% for Veterans services. The balance of visitors used the mobile unit for other services such as DCF online application, Job Corps, recruiting events, workshops and orientation, etc.
The original intent of the BMU was to be an extension of BW’s existing brick-and-mortar career centers. As such, the BMU is a part of the overall BW mission statement – To facilitate and be the catalyst for workforce development services that are responsive to the employment needs of Brevard County. However, there has been no central scope of work for the BMU to guide deployment decisions and a decision should be made about what types of services to focus on and who to target. Current usage is to deploy the BMU to various sites throughout the County as an employment resource and to assist with veteran outreach and Reduction In Force (RIF) support.
Discussion
Based upon the metrics above, data retrieved from BW customer satisfaction survey regarding the most valued services in BW Career Centers; and committee goals, staff is presenting the following scope of work components for Committee consideration:
• Provide job search assistance and training services to targeted populations with the goal of placing individuals into self-sustaining employment.
• Priority will be given to job-ready populations affected by RIF’s and/or who face
multiple barriers to employment and are in need of core workforce services and/or tools and training to develop or enhance resumes and interview skills.
• Serve as a highly visible, effective tool for enhancing the awareness of services
BW provides to both employers and job seekers by supporting job and recruitment fairs, veteran affairs and mutually beneficial community stakeholder events that are aligned with BW’s overall mission.
Review, discuss and determine recommendations for BMU scope of work components and limitations, if any, the Committee would like to place on the BMU. Options are not limited to those contained in this brief. Committee members are encouraged to provide additional information and options.
Action
15 of 37
Com
mun
ity R
esou
rce/
Part
ner
Wor
ksho
p Pr
ovid
ed#
of W
orks
hops
# of
Att
ende
es
Abby
Koh
utHo
w to
Max
imize
You
r Pos
ition
ing
with
Soc
ial
Med
ia2
115
Alan
Mus
selm
an
How
to B
uild
Fin
anci
als i
nto
your
Bus
ines
s Pla
n 1
80Al
len
Wat
ers
The
Mat
ure
Wor
ker
110
Ange
la L
o Pr
esti
The
Petit
e Bo
utiq
ue: A
Sm
all B
usin
ess I
ncub
ator
1
53
Beth
Gitl
in, D
irect
or o
f Wom
en’s
Cen
ter a
t F.I.
T.FI
T W
omen
’s B
usin
ess C
ente
r: O
verv
iew
of
serv
ices
and
tour
125
Bill
Cunn
ingh
am P
artn
ersh
ip P
rogr
am S
BDC
Pres
ente
r Bu
sines
s Pla
nnin
g Av
oid
Cost
ly M
istak
es1
25
Biz L
aunc
h Bu
sines
s Pan
elBu
sines
s Pan
el o
f Biz
Laun
ch E
ntre
pren
eurs
shar
ing
succ
esse
s and
failu
res
162
Bob
Keim
er, F
.I.T
Prof
esso
rRe
al-W
orld
Ent
repr
eneu
r - T
he B
asic
s of S
ales
and
Se
rvic
e2
93
Busin
ess R
esol
utio
n Se
rvic
es -
Elle
n Li
ttle
Build
ing
a Ba
sic W
ebsit
e Bu
sines
s, L
inke
dIn,
Soc
ial
Net
wor
king
1628
2Ca
thy
Mus
selm
anW
ho is
my
cust
omer
118
Cons
ulta
nt C
onso
rtiu
m
Mov
ing
cons
ulta
nts t
o bu
sines
s 1
29
Dan
Wat
ers W
ater
smar
k M
GSo
cial
Med
ia B
asic
s Disc
over
How
To
Use
Soc
ial
Med
ia T
o At
trac
t Qua
lity
Cust
omer
s 1
58Da
ve M
iller
TRAS
HPAN
129
Debb
ie F
eath
erst
onTh
e W
rite
Stuf
f, N
avig
atin
g th
e En
trep
rene
uria
l O
ptio
n: A
Roa
d M
ap fo
r Suc
cess
5
95Do
nna
Thra
sh, B
W -
CPS
Tran
sitio
ns-T
he C
ycle
s of L
oss
112
Drup
a Ea
sy -
Mic
hael
Ane
lloW
E Dr
uppa
l 1
63
Eric
Mar
tinPr
otec
ting
the
Nam
es Ji
mm
y Bu
ffett
and
M
arga
ritav
ille
157
Ever
ythi
ng B
reva
rd -
Trac
ey S
toda
rdDe
velo
ping
the
Righ
t Mar
ketin
g St
rate
gy fo
r You
r Bu
sines
s 1
31Fl
orid
a To
day
- Way
ne P
rice
Flor
ida
Toda
y 1
57Fr
ed C
rispe
nAc
cess
to W
orki
ng C
apita
l3
96G.
Mic
hael
Les
ter
Fede
ral L
abs T
echn
olog
y Tr
ansf
er P
ossib
ilitie
s1
64
Mea
sure
3B
(1)-
July
1, 2
012
- Jun
e 30
, 201
3
16 of 37
Gail
Fay
Busin
ess V
entu
re fr
om y
our h
ome
and
othe
r un
conv
entio
nal b
usin
esse
s1
24
Gary
Bro
nga
- Clip
eze
Brin
ging
a N
ew P
rodu
ct to
Mar
ket,
If I c
ould
be
com
e a
Succ
essf
ul E
ntre
pren
eur,
Yeah
but
4
122
Gayl
e W
hitw
orth
Budg
etin
g Ba
sics,
Cre
dit 1
01, 3
Key
s to
Succ
essf
ul
Savi
ng, B
uyin
g &
Sel
ling
on In
tern
et V
enue
s 18
307
How
ard
Tipt
on, B
reva
rd C
ount
y M
anag
erN
avig
atin
g th
e N
ew N
orm
al in
Bre
vard
Cou
nty
171
HRRS
- Ka
ren
Greg
ory
Impr
essio
n M
anag
emen
t 1
30
Jan
Conr
adBi
z Lau
nch,
Net
wor
king
, Pee
r Bus
ines
s Pan
el,
Form
ing/
Nor
min
g &
Sto
rmin
g5
106
Jan
Conr
ad &
Cat
hy M
usse
lman
7 M
axim
s of B
usin
ess –
Ent
repr
eneu
r Apt
itude
Te
st2
26
Jan
Conr
ad fo
r Mar
cel P
ope
How
to S
ucce
ed a
t the
Tou
ghes
t Job
in th
e W
orld
117
JB K
ump
Role
of P
oliti
cs in
the
Busin
ess C
omm
unity
270
Joe
Pici
Tact
ical
Sal
es1
68Jo
hn B
ertr
anU
nder
stan
ding
You
r Exp
ense
s4
21Jo
nath
an L
ack
Mor
tgag
e Ch
oice
s - F
L Ha
rdes
t Hit
1213
9
Joyc
e W
ilden
Med
ia S
avvy
: Par
t I a
nd P
art I
I, Bu
zz B
iz Pu
blic
Re
latio
ns
311
8Jo
yce
Youn
gBa
sic C
ompu
ter S
kills
, Wor
d Pr
ess
695
Kare
n Gr
egor
yIm
pres
sion
Man
agem
ent
269
Kath
leen
Ric
h-N
ewSo
You
Thi
nk Y
ou W
ant t
o Cr
eate
a B
usin
ess?
283
Keith
Don
ald
Entr
epre
neur
who
cre
ated
and
sold
com
pany
Sp
ringS
ourc
e2
85Ke
n Be
rry
Foun
ders
For
um “
HOT
SEAT
” Fi
nalis
t 1
33Ke
n Pe
ach
Emer
ging
Nee
ds in
the
Heal
thca
re In
dust
ry1
71
Larr
y Sm
ithSC
ORE
Ove
rvie
w: “
Coun
selo
rs to
Am
eric
a’s S
mal
l Bu
sines
s”2
87Le
wis
Parr
ishN
ASA
Tech
Tra
nsfe
r1
27
Lyub
a &
Pat
rick
Pear
ceDo
ing
Busin
ess G
loba
lly –
Wor
king
Fro
m M
y Ho
me
in T
itusv
ille
150
Mar
c M
c De
rmot
t N
avig
atin
g Yo
ur H
ealth
Insu
ranc
e O
ptio
ns
2435
9
17 of 37
Mar
cel P
ope
Entr
epre
neur
Beh
avio
rs th
at In
spire
Gre
atne
ss,
How
to S
ucce
ed a
t the
Tou
ghes
t Job
in th
e W
orld
, Pr
epar
ing
for T
rans
ition
, Adv
ice
on F
inan
cial
Ad
vice
18
334
Mar
cia
Gaed
cke,
Pres
iden
t, Ti
tusv
ille
Area
Ch
ambe
r of C
omm
erce
Titu
svill
e: O
pen
for B
usin
ess
114
Mar
k Cu
rb -
BCC
Entr
epre
neur
ship
Day
B. W
. Sim
pkin
s Bus
ines
s Sem
inar
for
Entr
epre
neur
ial D
evel
opm
ent
117
Mar
ty W
ard
Kiss
Pro
cras
tinat
ion
Good
bye
29M
ary
Kelly
, PhD
Biz L
aunc
h1
52M
ayor
Jim
Tul
ley
Titu
svill
e: A
Gre
at P
lace
for E
ntre
pren
eurs
122
May
or W
illia
m C
apot
eLi
ving
, Wor
king
, and
Doi
ng B
usin
ess i
n Pa
lm B
ay1
30M
icha
el A
nello
Biz L
aunc
h1
47M
icha
el B
ak-B
oych
uk
Calif
orni
a Pa
tent
Att
orne
y3
97M
icha
el M
ijon
Basic
Com
pute
r Ski
lls1
12M
ike
Pisc
otti
Gam
e Ch
ange
r1
70N
ext G
en M
arke
ting
- Sta
cey
Scot
tFa
cebo
ok
211
8
Nor
man
Koc
hIn
sura
nce
for B
usin
ess,
Insu
ranc
e fo
r the
Bus
ines
s O
wne
r: Pa
rt II
235
Old
e Ro
ckle
dge
Inve
stm
ents
LLC
- Al
an
Mus
selm
an
How
to: B
uild
Fin
anci
als i
nto
Your
Bus
ines
s Pla
n 1
12
Pam
Hoe
lzle,
Sea
ttle
Bus
ines
s Con
sulti
ngSe
ssio
n I –
Wan
t to
Laun
ch a
Bet
ter S
tart
up?,
Se
ssio
n II
– W
ant t
o Gr
ow Y
our B
usin
ess F
aste
r?4
191
Pam
ela
Paqu
ette
M
icha
el A
nello
1
9Pa
t Hig
gs
MO
O
145
Patr
ick
Pear
ce, L
ight
Win
g St
udio
sDo
ing
Busin
ess G
loba
lly, W
orki
ng F
rom
My
Hom
e in
Titu
svill
e1
15Ra
ndy
Smal
lwoo
dBi
z Lau
nch
118
Robi
n Bo
kilo
Th
e Bu
sines
s of B
ookk
eepi
ng1
75Ro
land
Aco
sta
Fore
clos
ure
Avoi
danc
e St
rate
gies
859
Rube
n Da
vid
Nun
ezTh
e Fe
arle
ss E
ntre
pren
eur
273
Ryan
Bra
ndt
Biz L
aunc
h1
65SC
ORE
- La
rry
Smith
Wha
t is S
CORE
?1
18
18 of 37
Scot
t Big
ley
Build
ing
a PE
P(y)
Bus
ines
s - P
repa
ring
for
Tran
sitio
n - S
urvi
ving
Tra
nsiti
on -
The
Entr
epre
neur
ial E
nter
prise
157
Scot
t Huf
fU
nder
stan
ding
you
r Hea
lth In
sura
nce
Opt
ion
121
Star
tup
Que
st
Wor
kfor
ce In
nova
tion
Gran
t 1
262
Step
Res
earc
h - S
terli
ng B
ates
, CEO
Busin
ess I
ntel
ligen
ce &
Com
mun
icat
ion
In
Busin
ess,
Usin
g Sc
ienc
e an
d Te
chno
logy
to
Hum
anize
Inte
ract
ions
, Dev
elop
ing
Your
Web
site
Stra
tegy
4
166
Sue
Hann
Wor
king
As a
n En
trep
rene
ur in
the
City
of P
alm
Ba
y1
31Su
nshi
ne S
mith
Co-
foun
der o
f Mar
garit
avill
e w
ith Ji
mm
y Bu
ffett
Stor
y of
Life
’s A
dven
ture
193
The
Know
ledg
e Ex
chan
ge1
22To
m D
anko
wsk
iM
oney
= W
oe's
and
Wow
's, B
iz La
unch
230
Tom
Ful
mer
Impr
ove
Sale
s and
Mas
sivel
y Im
prov
e th
e Cu
stom
er E
xper
ienc
e2
87To
m K
ehoe
Basic
Com
pute
r Ski
lls3
29U
CF B
lack
ston
e La
unch
pad
- Pam
Hoe
lzle
Form
ulat
ing
the
WO
W &
PAI
N
131
Uni
vers
ity o
f Flo
rida
- Bet
h Sh
epha
rdBu
ying
& S
ellin
g O
n In
tern
et V
enue
s 3
68Vi
cky
Nor
thru
pDo
ing
Busin
ess i
n Pa
lm B
ay1
24
Vinc
e Lo
Pre
sti
Ove
rvie
w o
f SBA
- Pr
ogra
ms &
Ser
vice
s, M
arke
ting
Ope
ratio
ns O
rg.
399
Wal
ter a
nd B
illPr
otec
ting
and
grow
ing
your
401
K in
any
mar
ket
cond
ition
14
222
5913
19 of 37
Mea
sure
3C(
1) C
omm
unity
and
Indi
vidu
al M
easu
res
NO
TE:
Gree
n ba
ckgr
ound
indi
cate
s tha
t the
mea
sure
was
met
or e
xcee
ded.
Loca
tion
Goal
Mea
sure
men
tQ
1Q
2Q
3Q
4
All C
ente
rsQ
ualit
y Bu
sines
s Sa
tisfa
ctio
n
Achi
eve
a ra
ting
of 8
0% o
r hig
her i
n a
Busin
ess C
usto
mer
Sa
tisfa
ctio
n Su
rvey
(sha
red
Indi
vidu
al a
nd C
ente
r M
easu
re).
88.3
%85
.8%
86.6
%87
.4%
Titu
svill
ePl
acem
ent
Plac
e 84
to 1
21 Jo
b Se
eker
s and
doc
umen
t the
serv
ice
with
in E
FM p
er Q
uart
er.
68
62
55
83
Coco
a/Ro
ckle
dge
Plac
emen
tPl
ace
487
to 7
00 Jo
b Se
eker
s and
doc
umen
t the
serv
ice
with
in E
FM p
er Q
uart
er.
252
569
426
62
7
Palm
Bay
Plac
emen
tPl
ace
319
to 4
59 Jo
b Se
eker
s doc
umen
t the
serv
ice
with
in
EFM
per
Qua
rter
.32
8
31
8
18
5
316
Yout
h –
90%
100.
0%10
0.0%
100.
0%92
.6%
Adul
t/Di
sloca
ted
– 80
%10
0.0%
100.
0%99
.6%
98.7
%W
T –
35%
26.2
%28
.5%
29.9
%29
.6%
Vete
rans
– 3
5%46
.2%
38.4
%39
.9%
42.0
%RE
A –
35%
45.7
%43
.9%
50.7
%54
.1%
66.7
%66
.7%
55.5
%55
.5%
Cent
er
Perc
enta
ge o
f Goa
ls M
et:
All C
omm
uniti
esCa
se m
anag
emen
t –
Posit
ive
outc
ome
in c
ase
man
agem
ent
20 of 37
Mea
sure
3C(
1) C
omm
unity
and
Indi
vidu
al M
easu
res
Loca
tion
Goal
Mea
sure
men
tQ
1Q
2Q
3Q
4M
arke
t Pen
etra
tion
of B
usin
esse
s – c
onta
ct a
nd e
ngag
e no
t les
s tha
n th
e nu
mbe
r sho
wn
of c
ompa
nies
per
qua
rter
w
ith a
Mar
ket P
enet
ratio
n se
rvic
e fr
om th
e Q
CEW
Em
ploy
er li
st.
5 Al
l Oth
er10
614
102
Man
ufac
turin
g/Co
nstr
uctio
n1
711
82
Heal
thca
re/P
rofe
ssio
nal
45
108
Titu
svill
ePl
acem
ent
Plac
e 84
to 1
21 Jo
b Se
eker
s per
qua
rter
and
doc
umen
t th
e se
rvic
e w
ithin
EFM
. 68
6255
83
Titu
svill
eBu
sines
s Eng
agem
ent
Activ
ely
enga
ge, s
erve
with
an
enga
gem
ent s
ervi
ce a
nd
follo
w u
p w
ith n
ot le
ss th
an 3
7 B
usin
ess A
ccou
nts p
er
mon
th a
nd d
ocum
ent t
he se
rvic
e w
ithin
EFM
. (11
1 pe
r qu
arte
r)
193
205
322
259
Coco
a/Ro
ckle
dge
- Gen
eral
Incr
ease
New
Bus
ines
s U
sage
Mar
ket P
enet
ratio
n of
Bus
ines
ses –
con
tact
and
eng
age
not l
ess t
han
18 c
ompa
nies
per
qua
rter
with
a M
arke
t Pe
netr
atio
n se
rvic
e fr
om th
e Q
CEW
Em
ploy
er li
st.
1115
2119
Coco
a /R
ockl
edge
- Ge
nera
lPla
cem
ent
Plac
e 13
4 - 1
93 Jo
b Se
eker
s per
qua
rter
and
doc
umen
t the
se
rvic
e w
ithin
EFM
. 42
1529
27
Coco
a/Ro
ckle
dge
- Gen
eral
Busin
ess E
ngag
emen
t
Activ
ely
enga
ge, s
erve
with
an
enga
gem
ent s
ervi
ce a
nd
follo
w u
p w
ith n
ot le
ss th
an 5
3 B
usin
ess A
ccou
nts p
er
mon
th a
nd d
ocum
ent t
he se
rvic
e w
ithin
EFM
. (15
9 pe
r Q
uart
er)
152
139
193
212
Coco
a/Ro
ckle
dge
- He
alth
care
/Pro
fess
iona
lIn
crea
se N
ew B
usin
ess
Usa
ge
Mar
ket P
enet
ratio
n of
Bus
ines
ses –
con
tact
and
eng
age
not l
ess t
han
9 co
mpa
nies
per
qua
rter
with
a M
arke
t Pe
netr
atio
n se
rvic
e fr
om th
e Q
CEW
Em
ploy
er li
st.
99
1719
Coco
a/Ro
ckle
dge
- He
alth
care
/Pro
fess
iona
lPl
acem
ent
Plac
e 84
to 1
21 Jo
b Se
eker
s per
qua
rter
and
doc
umen
t th
e se
rvic
e w
ithin
EFM
. 22
3413
12
Coco
a/Ro
ckle
dge
- He
alth
care
/Pro
fess
iona
lBu
sines
s Eng
agem
ent
Activ
ely
enga
ge, s
erve
with
an
enga
gem
ent s
ervi
ce a
nd
follo
w u
p w
ith n
ot le
ss th
an 3
7 B
usin
ess A
ccou
nts p
er
mon
th a
nd d
ocum
ent t
he se
rvic
e w
ithin
EFM
. (11
1 pe
r qu
arte
r)
117
117
159
152
Incr
ease
New
Bus
ines
s U
sage
Titu
svill
e
Com
mun
ity
21 of 37
Mea
sure
3C(
1) C
omm
unity
and
Indi
vidu
al M
easu
res
Coco
a/Ro
ckle
dge
- M
anuf
actu
ring/
Co
nstr
uctio
n
Incr
ease
New
Bus
ines
s U
sage
Mar
ket P
enet
ratio
n of
Bus
ines
ses –
con
tact
and
eng
age
not l
ess t
han
6 co
mpa
nies
per
qua
rter
with
a M
arke
t Pe
netr
atio
n se
rvic
e fr
om th
e Q
CEW
Em
ploy
er li
st.
58
155
Coco
a/Ro
ckle
dge
- M
anuf
actu
ring/
Co
nstr
uctio
nPl
acem
ent
Plac
e 67
to 9
7 Jo
b Se
eker
s per
qua
rter
and
doc
umen
t the
se
rvic
e w
ithin
EFM
. 13
1214
12
Coco
a/Ro
ckle
dge
- M
anuf
actu
ring/
Co
nstr
uctio
nBu
sines
s Eng
agem
ent
Activ
ely
enga
ge, s
erve
with
an
enga
gem
ent s
ervi
ce a
nd
follo
w u
p w
ith n
ot le
ss th
an 3
2 B
usin
ess A
ccou
nts p
er
mon
th a
nd d
ocum
ent t
he se
rvic
e w
ithin
EFM
. (96
per
qu
arte
r)
9010
314
015
6
Rock
ledg
e - A
eros
pace
Incr
ease
New
Bus
ines
s U
sage
N/A
N/A
N/A
N/A
Rock
ledg
e - A
eros
pace
Plac
emen
tPl
ace
218
to 3
14 Jo
b Se
eker
s per
qua
rter
and
doc
umen
t th
e se
rvic
e w
ithin
EFM
. 66
N/A
N/A
N/A
Rock
ledg
e - A
eros
pace
Busin
ess E
ngag
emen
t Ac
tivel
y en
gage
, ser
ve w
ith a
n en
gage
men
t ser
vice
and
fo
llow
up
with
not
less
than
100
Bus
ines
s Acc
ount
s per
m
onth
and
doc
umen
t the
serv
ice
with
in E
FM.
N/A
N/A
N/A
N/A
Palm
Bay
- He
alth
care
/Pro
fess
iona
lIn
crea
se N
ew B
usin
ess
Usa
ge
Mar
ket P
enet
ratio
n of
Bus
ines
ses –
con
tact
and
eng
age
not l
ess t
han
11 c
ompa
nies
per
qua
rter
with
a M
arke
t Pe
netr
atio
n se
rvic
e fr
om th
e Q
CEW
Em
ploy
er li
st.
76
916
Palm
Bay
- He
alth
care
/Pro
fess
iona
lPl
acem
ent
Plac
e 84
to 1
21 Jo
b Se
eker
s per
qua
rter
and
doc
umen
t th
e se
rvic
e w
ithin
EFM
. 58
5244
37
Palm
Bay
- He
alth
care
/Pro
fess
iona
lBu
sines
s Eng
agem
ent
Activ
ely
enga
ge, s
erve
with
an
enga
gem
ent s
ervi
ce a
nd
follo
w u
p w
ith n
ot le
ss th
an 7
9 B
usin
ess A
ccou
nts p
er
mon
th a
nd d
ocum
ent t
he se
rvic
e w
ithin
EFM
. (23
7 pe
r qu
arte
r)
9375
9610
5
Palm
Bay
- M
anuf
actu
ring/
Co
nstr
uctio
nIn
crea
se N
ew B
usin
ess
Usa
ge
Mar
ket P
enet
ratio
n of
Bus
ines
ses –
con
tact
and
eng
age
not l
ess t
han
8 co
mpa
nies
per
qua
rter
with
a M
arke
t Pe
netr
atio
n se
rvic
e fr
om th
e Q
CEW
Em
ploy
er li
st.
1011
118
Palm
Bay
- M
anuf
actu
ring/
Co
nstr
uctio
nPl
acem
ent
Plac
e 10
1 to
145
Job
Seek
ers p
er q
uart
er a
nd d
ocum
ent
the
serv
ice
with
in E
FM.
6163
5548
22 of 37
Mea
sure
3C(
1) C
omm
unity
and
Indi
vidu
al M
easu
res
Palm
Bay
- M
anuf
actu
ring/
Co
nstr
uctio
nBu
sines
s Eng
agem
ent
Activ
ely
enga
ge, s
erve
with
an
enga
gem
ent s
ervi
ce a
nd
follo
w u
p w
ith n
ot le
ss th
an 4
2 B
usin
ess A
ccou
nts.
(12
6 pe
r qua
rter
)10
299
110
111
Palm
Bay
- Ge
nera
lIn
crea
se N
ew B
usin
ess
Usa
ge
Mar
ket P
enet
ratio
n of
Bus
ines
ses –
con
tact
and
eng
age
not l
ess t
han
22 c
ompa
nies
per
qua
rter
with
a M
arke
t Pe
netr
atio
n se
rvic
e fr
om th
e Q
CEW
Em
ploy
er li
st.
1213
2015
Palm
Bay
- Ge
nera
lPl
acem
ent
Plac
e 13
4 to
193
Job
Seek
ers p
er q
uart
er a
nd d
ocum
ent
the
serv
ice
with
in E
FM.
3313
020
96
Palm
Bay
- Ge
nera
lBu
sines
s Eng
agem
ent
Activ
ely
enga
ge, s
erve
with
an
enga
gem
ent s
ervi
ce a
nd
follo
w u
p w
ith n
ot le
ss th
an 5
3 B
usin
ess A
ccou
nts.
(15
9 pe
r qua
rter
)11
310
313
514
8
All C
omm
uniti
esQ
ualit
y Bu
sines
s Sa
tisfa
ctio
n
Achi
eve
a ra
ting
of 8
0% o
r hig
her i
n a
Busin
ess C
usto
mer
Sa
tisfa
ctio
n Su
rvey
(sha
red
Indi
vidu
al a
nd C
ente
r M
easu
re).
88.3
%85
.8%
86.6
%87
.40%
Yout
h –
90%
100.
0%10
0.0%
100.
0%92
.6%
Adul
t/Di
sloca
ted
– 80
%10
0.0%
100.
0%99
.6%
98.7
%W
T –
35%
26.2
%28
.5%
29.9
%29
.6%
Vete
rans
– 3
5%46
.2%
38.4
%39
.9%
42.0
%RE
A –
35%
45.7
%43
.9%
50.7
%54
.1%
46.7
%48
.3%
58.6
%55
.2%
Perc
enta
ge o
f Goa
ls M
et:
All C
omm
uniti
esCa
se m
anag
emen
t –
Posit
ive
outc
ome
in c
ase
man
agem
ent
23 of 37
Mea
sure
3C(
1) C
omm
unity
and
Indi
vidu
al M
easu
res
Goal
Posi
tion
Mea
sure
men
tQ
1Q
2Q
3Q
4
Busin
ess E
ngag
emen
t St
affin
g Sp
ecia
list
Activ
ely
enga
ge, s
erve
with
an
enga
gem
ent s
ervi
ce a
nd
follo
w u
p w
ith n
ot le
ss th
an 5
act
ive
Busin
ess A
ccou
nts
per m
onth
. Ac
coun
ts w
ill b
e ad
ded
to c
ase
load
s if a
Bu
sines
s has
2 c
onse
cutiv
e m
onth
s of n
on e
ngag
emen
t.
37.5
%60
.6%
64.1
%65
.2%
Busin
ess E
ngag
emen
t Bu
sines
s Lia
ison
Activ
ely
enga
ge, s
erve
with
an
enga
gem
ent s
ervi
ce a
nd
follo
w u
p w
ith n
ot le
ss th
an 1
0 Bu
sines
s Acc
ount
s m
onth
ly.
Acco
unts
will
be
adde
d to
cas
e lo
ads i
f a
Busin
ess h
as 2
con
secu
tive
mon
ths o
f non
eng
agem
ent.
16.7
%28
.5%
16.6
%25
.0%
Qua
lity
Busin
ess
Enga
gem
ent
Staf
fing
Spec
ialis
t
One
for e
very
five
Bus
ines
s Acc
ount
per
Sta
ffing
Spe
cial
ist
will
be
rate
d (u
tilizi
ng Q
ualit
y of
Bus
Eng
agem
ent f
orm
TB
D) in
a st
ruct
ured
inte
rvie
w fa
cilit
ed b
y Co
mm
unity
Le
ad m
onth
ly.
N/A
N/A
N/A
N/A
Qua
lity
Busin
ess
Enga
gem
ent
Busin
ess L
iaiso
n
Four
(4) B
usin
ess A
ccou
nts p
er m
onth
per
Bus
ines
s Lia
ison
will
be
rate
d (u
tilizi
ng Q
ualit
y of
Bus
Eng
agem
ent f
orm
TB
D) in
a st
ruct
ured
inte
rvie
w fa
cilit
ed b
y Co
mm
unity
Le
ad.
N/A
N/A
N/A
N/A
Qua
lity
Busin
ess
Enga
gem
ent
Com
mun
ity L
eade
r
One
Bus
ines
s Acc
ount
per
mon
th p
er C
omm
unity
Lea
der
will
be
rate
d (u
tilizi
ng Q
ualit
y of
Bus
Eng
agem
ent f
orm
TB
D) in
a st
ruct
ured
inte
rvie
w fa
cilit
ed b
y Ce
nter
M
anag
er.
N/A
N/A
N/A
N/A
Qua
lity
for r
efer
rals
Staf
fing
Spec
ialis
tFo
ur (4
) Job
Ref
eral
s per
mon
th p
er S
taffi
ng S
peci
alist
will
be
rate
d ut
ilizin
g Jo
b Re
ferr
al Q
ualit
y - M
onito
ring
Tool
. St
affin
g Sp
ecia
lists
nee
d to
ach
ieve
an
"A" r
atin
g.N
/AN
/AN
/AN
/A
Qua
lity
Busin
ess
Satis
fact
ion
All S
taff
- Bus
ines
s Lia
ison
Com
mun
ity L
eade
r St
affin
g Sp
ecia
list
Achi
eve
a ra
ting
of 8
0% o
r hig
her i
n a
Busin
ess C
usto
mer
Sa
tisfa
ctio
n Su
rvey
(sha
red
Com
mun
ity a
nd C
ente
r M
easu
re).
88.3
%85
.8%
86.6
%87
.4%
Plac
emen
t S
taffi
ng S
peci
alist
Dire
ct p
lace
men
t of 1
6 –
23 Jo
b Se
eker
s per
qua
rter
and
do
cum
ent t
he se
rvic
e w
ithin
EFM
. Per
cent
of s
taff
who
m
et th
e pl
acem
ent g
oal
8.3%
12.2
%4.
3%15
%
Indi
vidu
al
24 of 37
Mea
sure
3C(
1) C
omm
unity
and
Indi
vidu
al M
easu
res
Posit
ive
outc
ome
in c
ase
man
agem
ent p
er a
ssig
ned
case
lo
ad a
t or a
bove
:
Yout
h –
90%
100.
0%10
0.0%
100.
0%92
.6%
Adul
t/Di
sloca
ted
– 80
%10
0.0%
100.
0%99
.6%
98.7
%W
T –
35%
26.2
%28
.5%
29.9
%29
.6%
Vete
rans
– 3
5%46
.2%
38.4
%39
.9%
42.0
%RE
A –
35%
45.7
%43
.9%
50.7
%54
.1%
55.6
%66
.7%
66.7
%66
.7%
Perc
enta
ge o
f Goa
ls M
et:
Case
man
agem
ent
Staf
fing
Spec
ialis
t, IC
S,
Prog
ram
Man
ager
, Qua
lity
Spec
ialis
t
25 of 37
August 13, 2013
Information Brief
Measure 3C (2) – Daily Jobs Report
In November 2011 Governor Rick Scott requested the Department of Economic Opportunity (DEO) staff begin generating a Daily Job Placement Report. The report measures the placement rate of each region using a calculation that applies a heavier weight to a Reemployment Assistance (REA) (formerly Unemployment Compensation (UC)) claimant placement. Regions are ranked and the top 3 are listed as top performers for that day with the monthly top 10 given special recognition each month.
Background
Brevard Workforce staff continues to review the Department of Revenue’s Monthly New Hire Report and the system generated soft exit list to keep customers engaged and actively seeking employment until their employment can be verified or until they obtain employment. Placements have been verified and entered in the system for 13,291 customers as of June 30, 2013.
Rankings are dropping slightly but should remain around 10. The drop is due to the fact that the old data contained in the New Hire Report has now pretty much been exhausted. Moving forward staff are focusing on the new customers coming in on the New Hire Report and continuing with the Soft Exit List and Work Number is being used to verify employment for placements as well.
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5 5
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6
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14 12
10 11 10 10 11 11
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0
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Rank
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Region 13 Ranking on Governor's Monthly Jobs Report
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August 13, 2013
Information Brief
End of Year Contractor Performance PY 2012-2013
Background
The Brevard Workforce Operations contract is cost reimbursement for direct program costs, however, corporate costs and profit are withheld from the Contractor until measurable performance outcomes are achieved. Payments of withheld costs are available to the Contractor to earn on a quarterly basis. Using measures approved by the Board, corporate costs are withheld until A) 8 out of 10 of the minimum performance standards tied to employer and job seeker measures are met (Attachment 1) and, B) obtaining an overall system score of 90% on Career Center Standards. Attachment 1 shows the performance standards with the Minimum and Accelerated Goals for Contractor payments. The Performance Rate is shown with a red background if the minimum measure was missed and with a green background if the accelerated rate was met or exceeded. Performance that met the minimum but not accelerated is shown with a normal background. Because these measures are unique to Brevard there is no longer a comparison to performance ranking in other regions. Payment of withheld profit uses a performance measurement model based on the following elements: A) meeting or exceeding 4 out of 8 criteria tied to the State Quarterly MMR and expenditure of 90% of the scholarship unit budget; B) meeting or exceeding 5 out of 10 of the accelerated performance standards tied to employer and job seeker criteria and C) meeting or exceeding a minimum score of 75 on a Board performance evaluation related to programmatic monitoring results.
The Contractor succeeded in meeting or exceeding the performance criteria and was paid all withheld costs.
PY 2012-13 Performance Results
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Corporate Costs
Objective/Criteria 1st 2 Quarter nd 3 Quarter rd 4 Quarter th Quarter
Meet or exceed the minimum percentages set on 8 out of 10 Performance Standards established in Attachment F.
Achieved Minimum Performance on 8 of the 10 measures
Achieved Minimum Performance on 9 of the 10 measures
Achieved Minimum Performance on 8 of the 10 measures
Achieved Minimum Performance on 8 of the 10 measures
MET MET MET MET
Obtain an overall system score of 90% or higher on the Career Center Standards
Overall system score of 99%
MET
Profit
Meet or exceed 4 out of 8 measures as listed in the contract (7 from the Monthly Management Report (MMR) and 1 based on percentage of scholarship unit original budget
Exceeded performance on 5 of the 8 measures
Exceeded performance on 4 of the 8 measures
Exceeded performance on 6 of the 8 measures
Exceeded performance on 6 of the 8 measures
MET MET MET MET
Meet or exceed the accelerated percentages set on 5 out of 10 Performance Standards established in Attachment F.
Exceeded performance on 4 of the 10 measures
Exceeded performance on 5 of the 10 measures
Exceeded performance on 7 of 10 measures.
Exceeded performance on 7 of 10 measures.
Missed MET MET MET
Meet or exceed a minimum score of 75 or higher on the BWDB performance evaluation related to the annual state programmatic monitoring results
N/A N/A N/A Contractor Scored 85
MET
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Minimum Goal
Accelerated Goal
Actual Performance
1% of all business accounts that received an Engagement Service.
45% 55% 72%
2The total business customer rating of one question regarding overall satisfaction and reported on a 1-5 scale.
85% 90% 87%
3% of Brevard Businesses in the construction/ manufacturing/ transportation industry with 5 or more employees receiving at least 1 Market Penetration Service.
40% 50% 56%
4% of Brevard Businesses in the healthcare/professional industry with 5 or more employees receiving at least 1 Market Penetration Service.
23% 27% 34%
5% of Brevard Businesses in the General/Other industries with 5 or more employees receiving at least 1 Market Penetration Service.
18% 22% 27%
6% of employers who have received an Engagement service in the past 24 months and have returned for an Engagement in the past 180 days.
55% 60% 45%
7% of staff referrals given within a business cluster in which the job seeker became employed.
18% 22% 23%
8
% of job openings posted in EFM, by employers who have received an identified Job Order Service(s) from the attached list of services, during the report period that are filled.
35% 42% 33%
9
% of WIA Youth who enter unsubsidized employment, military, a qualified apprenticeship program(s), post-secondary education, advanced training, or receives a HS diploma or equivalent, or obtains a post-secondary credential or industry-recognized certification by closure
80% 90% 93%
10
% of WIA Youth who are assessed as basic skills deficient at registration who achieve at least one educational functioning grade level gain in math and/or reading and/or language on or before the anniversary of the program participation date and/or closure date.
65% 70% 80%
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Performance Year-to-Date through 06/30/2013Local Performance Measures
PY 2012-13
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Region
# Name 13 Rank Average Low % High %
1Welfare Transition Entered
Employment Rate29.6% 7 27.6% 2 20.2-25.3 30.0-34.6
2Welfare Transition Entered
Employment Wage Rate67.8% 19 68.3% 2 65.9-67.8 70.1-75.6
3Welfare Transition Federal All
Family Participation Rate44.7% 13 43.9% 2 23.2-36.4 53.2-66.2
4Welfare Transition Federal Two
Parent Participation Rate29.4% 20 46.7% 1 14.2-31.3 59.9-71.8
5WIA Adult Employed Worker
Outcome Rate85.0% 11 88.3% 32.2-75.5 94.4-100 (2)
6WIA Adult Employed Worker
Outcome Rate - Those Who Received Training Services
91.3% 14 93.2% 1 62.3-78.9 98.3-100(4)
7 WIA Adult Entered Employment Rate
97.8% 8 88.1% 7 52.8-84.9 100 (6)
8WIA Adult Entered Employment
Wage Rate110.7% 16 115.9% 5 88.1-107.8 131.4-146.7
9WIA Dislocated Worker Entered
Employment Rate99.0% 10 89.7% 33.3-83.7 100 (7)
10WIA Dislocated Worker Entered
Employment Wage Rate112.8% 12 113.9% 3 94.2-102.3 119.1-137.3
11WIA Adult and Dislocated Worker
Entered Employment Rate98.7% 8 92.2% 1 56.3-87.7 99.6-100 (5)
12 WIA In-School Youth Outcome Rate 88.9% 20 93.5% 19 75.6-89.9 100 (12)
13WIA Out-Of-School Youth Outcome
Rate93.3% 18 93.3% 17 60-92.5 100 (8)
14WIA Younger Youth Skill
Attainment Rate94.3% 14 90.4% 1 43.8-89.4 99.2-100 (5)
15WIA Younger Youth Positive
Outcome Rate88.3% 18 92.7% 17 72.0-87.5 100 (9)
16Timeliness of Data Input For WIA
Participations4.5 10 12.2 2 41.5-10.5 2.7-1.1
17Timeliness of Data Input For WIA
Closures4.1 14 82.9 3 49.7-7.9 .9-0
Performance Measure Performance Range
Watch Measures - Monthly Management Report
StatewideData through 06/30/2013
Change in ranking from
previous quarter
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Region# Name 13 Rank Average Low % High %
18Wagner-Peyser Entered
Employment Rate45.0% 7 36.9% 24.3-30.4 45.1-81.3
19Wagner-Peyser Entered
Employment Rate for those Employed at Participation
39.7% 6 29.7% 1 18.5-25.1 39.7-64.6
20Wagner-Peyser Job Placement Wage
Rate99.6% 2 83.8% 68.2-77.1 89.5-125.0
21Short-Term Veterans Entered
Employment Rate42.0% 12 38.5% 1 24.9-31.9 50.5-85.7
22Short-Term Veterans Entered Employment Rate for those Employed at Participation
49.4% 6 34.3% 3 14.5-27.1 49.4-92.9
23 REA Entered Employment Rate 54.1% 8 47.3% 34.5-41.2 61.5-10024 REA Job Placement Wage Rate 103.5% 4 92.3% 1 78.9-85.9 96.3-164.8
25Wagner-Peyser Percent Of Job
Openings Filled39.9% 11 38.3% 1 3.6-19.0 55.0-99.1
26Wagner-Peyser Closed Positions
Filled Rate66.7% 11 39.0% 1 3.8 - 18.1 55.6-77.3
NOTE: The small number in parentheses is the number of regions with 100%
Performance Measure Statewide Performance Range
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August 13, 2013
Information Brief
Local Customer Satisfaction Survey Results - Employers - (7/2012 – 6/13)
The state of Florida no longer contracts with Brandt Information Services to provide Job Seeker and Employer Customer Satisfaction Surveys and is in the process of forming a workgroup(s) to review the survey process and to establish new surveys and methods for completing them.
Background
In conjunction with the “Business to Jobs” new design, one of the new measures established was a Business Satisfaction Survey conducted locally and the results of that survey are contained in this brief.
The survey was kept simple in hopes of soliciting more responses with fewer interruptions to the businesses. Any business receiving an Engagement Service, receives an e-mail with a link to a Survey Monkey survey. The survey asks them to rate their satisfaction with the service(s) they have received from Brevard Workforce. This process is being evaluated based on employer complaints about the number of surveys they are receiving.
As of July 20th, approximately 3,656 e-mails had been sent out for the current program year and 491 surveys had been completed (13.4% Return Rate). The overall Customer Satisfaction Performance Rate was 87.4%. The overall theme of the comments received continues to reflect the positive impact of the new business model. The following chart shows the results:
0% 10% 20% 30% 40% 50% 60%
5 - Very Good
4 - O.K.
3 - Neutral
2 - Needs Improvement
1 - Dissatisfied
% of Respondents
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Employer Satisfaction Survey
Response
% Response
Count 5 - Very Good 54.4% 267 4 - O.K. 32.2% 158 3 - Neutral 10.4% 51 2 - Needs Improvement 2.2% 11 1 - Dissatisfied 0.8% 4
A comment box was also included in case employers wanted to expand upon their rating. Twenty-three (23) employers took advantage of that opportunity and their comments are included below:
• The staff is always helpful and supportive. We have placed a total of seven individuals from your agency in our program. With one exception they have all been excellent employees. We have retained all of them for at least three years. However, your website is impossible. It is difficult, cumbersome, and crashes on a regular basis. I just wonder how many more people would be able to find employment and how many more employers would be willing to avail themselves of your services were it not so difficult to access and use your website.
• Allow candidates to apply to Ads Company, as the staff does not seem to know how to
read a job description and has no sense of urgency.
• Your staff is very professional and willing to take the extra steps necessary to ensure complete customer satisfaction.
• Pleasant people, very helpful and interested in serving their community!
• We have always had great service with the representatives that we have worked with.
Kelly Ann Kerns is very helpful and always has a professional attitude. We love working with her!!!
• You did not do anything wrong; however we had no luck in hiring anyone in our field.
We were looking for a licensed Insurance agent (220 licenses) with a minimum of 1 year experience. I would have thought that in a large area that we live in that we would have had some qualified applicants but unfortunately we did not. We have used you in the past and will continue to and like I said it is not your fault. It is so hard to believe that with so people saying they are out of work but yet we cannot find one qualified person to apply for a job slot. Thanks,
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• Very good. We got several leads and would like to come back the next time there is a career fair.
• It was very well handled and the caliber of candidates was very useful. The only change
would be for Brevard Workforce to do an initial background check using the driver's license - if there is anything questionable i.e. violence, shop lifting, drug use/selling/products, license suspense, etc. automatically pull them from being interviewed.
• We requested military Only received all types, none with military back ground.
• They go above and beyond to assist.
• Candidates being referred do not meet qualifications requested.
• We have always received excellent service from the Brevard Team. Thanks for all that you
do and will continue to do.
• Trish Crowe has done an amazing job for us!
• Excellent candidate, as always. Brevard Workforce really cares!
• PLEASE CONTINUE TO SEEK EXPERIENCED PRE-ENGINEERED BUILDING ERECTORS, BEST REGARDS, Edward Oljey
• Very responsive and solutions focused. Have been extremely helpful as we were looking to
hire people!
• Outstanding service
• Brevard Workforce provides excellent support to our Consortium team and our member companies, and are a key partner and pleasure to work with to support and advance the energy industry in our community.
• Our representative Cynthia did an excellent job.
• You are actually our customer - we provide payroll services to you - but everyone we deal
with is always extremely pleasant and friendly.
• Eager to assist with any issue we might have.
• We have not received any services at this time. We have however met with a representative that described the benefits and offered services if there any needed.
• Thank you very much for all you do.
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August 13, 2013
Information Brief
Local Customer Satisfaction Survey Results – Job Seekers
Background
The Customer Satisfaction Survey instrument that was in use in our career centers was developed in early 2003. The method of delivery was a paper document delivered via a staff member to job seeker and typically filled out at the staff member desk. The survey itself was lengthy (18 questions), was not completed with an expectation of anonymity, and delivery was sporadic and dependent on the discretion of staff to determine who would take the survey. In the past, the survey was beneficial to get the general pulse of our job seeking customers but the data collected did not adequately gauge the specifics or the substance of our services.
A team of Board and Contractor staff was convened in September, 2012 to conduct an in-depth review of the existing survey with the intent to effectively collect more pertinent data from our walk-in customers; deliver a document that would increase customer feedback; and become a timely and useful tool for pinpointing areas for continuous improvement in service delivery within the centers.
A new survey was released February 2, 2013 to appear on all stand-up computer stations and on the WSS and TSS computers. Signage, pop-up reminders and staff engagement have been used to encourage participation.
Converting the survey to an electronic document, and using a reliable mechanism (Survey Monkey) to deliver it has proven to be an efficient, effective and useful tool for our one-stop operator. The ability to access the surveys electronically saves both time and money: Staff time, and materials, to print the surveys and tabulate them has been eliminated. Manually updating spreadsheets and scanning comments has also been eliminated. A wide variety of management reports can be easily produced using data that is automatically captured in the survey monkey. It also provides a way to extract
Results
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information from an excel-based spreadsheet that can be presented in customized reports that allows for analysis and prompt action to take place. The following information illustrates the success of the revised survey and some of the data mined from it.
• An 88% Increase In Surveys and 352% Increase In Comments > During the 5 months preceding release of the new survey, approximately 542
surveys and 88 comments were received.
> During the 5 months since the inception of the new survey in February, 1022 surveys and 398 comments were received.
• Of 15 Services Listed, The 5 Highest Valued Services Are:
1. Job Search Assistance 2. Resume Development 3. Skills and Interests Assessments 4. Employment Workshops 5. Interviewing Assistance
• The four Industry Communities Listed In Order Of Highest Customer Traffic To
Lowest. 1. General Community 2. Manufacturing, Construction & Transportation 3. Aerospace 4. Healthcare & Professional
• 96% Were Either Very Satisfied Or Satisfied With Staff
• 91% Indicated The Services And Information Provided Would Be Helpful With Their Employment Efforts
• 60% Felt Prepared To Move Forward With Their Goals After Their Visit
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BREVARD WORKFORCE OPERATIONS COMMITTEE (BWOC)
ATTENDANCE RECORD
PY 2012-2013 Aug Nov Feb May
Ascanio, Pam P A P A
Bartok, Marj A A A A
Brown, Carolyn A A A A
Coyne, Mildred P A P P
Harr, Rose New 10/12 A Resigned 1/13 N/A
Hauer, George A P P P
Judge, Mark New 10/12 P P P
Robert Merrilees New 12/12 A A
Patel, Amar P P p P
Rendon, Fernando P P P P
Wetrich, Tracy A P A P
Whitten, Stockton P A A A
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