Brenda Burciaga

4823 Marquita Ln.

832-419-3595

bburciaga12@gmail.com

Description:

I am a self-motivated, independent, and energetic people person. I have over three years professional background experience in customer service, answering phones, filing, managing a team and inventory. I am bilingual in both Spanish and English. I adapt well with new environments and I am quick learner. I am computer literate and work well with 10 key number pads. I am very familiar with excel, email, Microsoft and PowerPoint. Work oriented, get along well with a team. I am self-motivated and work well under pressure.

Objective:

I am seeking a full time position where I can challenge myself to something new, apply my current skills and expand my knowledge.

Work Experience:

• 08/2013, Lead Teller, 9/2014 Service Manager

Wells Fargo

Working at Wells Fargo there is a high volume of customer service involved with answering an extreme amount of phone calls. My role as a Service Manger is to set the example for my team, which includes a team of 10-12 team members. I have to lead by example in order to set the example. My responsibilities include, making sure my team members follow the proper policy and procedures. This includes making sure the appropriate logs and forms are filled and filed correctly from name and dates to right account numbers and proper folders or binders. Also looking at daily, monthly, and yearly reports to review where we are from our goals. I ensure to motivate my team to ensure as a team we are hitting those goals. Some techniques that I use are on the spot coaching, hip-to-hip coaching, observations, and following up with the team member to check on improvement. My job also consists of using 10 key pad on a daily basis. Another part of my job is to make sure my team is using excellent customer service skills when dealing with customers. If dealing with a difficult customer I am able to step in to defuse the situation. A big part of my job also includes multitasking and being able to manage time well, on top of everything else handling cash on a daily basis.

• 09/2012, Personal Banker II

First Convenience Bank

At First Convenience, I dealt with cash handling, large amount of deposits/withdrawals, dealing with customer issues on accounts, opening/closing accounts, outstanding customer service, and helping

customers find the best products that fit them. Also, helping gather proof to make sure there were no mistakes and running it through the system. I answered a high number of phone calls, filled reports, and customer information.

• 02/2012

Melrose

Cash handling, customer service, and marketing.

Education:

MacArthur High School. High School diploma 2012. Lonestar Kingwood College initiated program for Human Resources. Fall of 2012 to spring of

2013.