breaking down the barriers to ecm adoption
TRANSCRIPT
“Why Not”Invoice Automation in 2014
Pat MyersEVP, Capture Practice
Phil RobinsonSVP, Business DevelopmentZia Consulting
• Most Common Objections and Why They Were Correct
• What’s Different in 2014• We’ll Tell You• We’ll Show You
• How Do You Get Started
Breaking Down the Barriers to Adoption
• We can’t automate, our invoices aren’t standardized – they arrive as Paper, Fax, Email, Upload, EDI.
• All of our invoices are so different, we don’t have any single large vendor or small group of vendors
• Our business rules are too complex to automate – with approvals, exception processes, etc…
• We’ve tried automation (document capture) before and we didn’t see the benefits
• How & when will I see the results, how will I know it’s working.
Most Common Objections
• We can’t automate, our invoices aren’t standardized – they arrive as Paper, Fax, Email, Upload, EDI.
• You are not alone.
• Invoice Automation is not the Mailroom Automation of the past
• Today’s Automation Solutions can receive, classify, extract, and process invoices from ALL sources
Most Common Objections - #1
• All of our invoices are so different, we don’t have any single large vendor or small group of vendors
• You are not alone
• Past solutions (with approaches such as templates/variables) often didn’t deliver promised value
• Today’s solutions can be trained for frequent suppliers / invoice types but for “one offs” also utilize full-page OCR for pattern recognition AND matching against ERP database
Most Common Objections - #2
What Makes it So Difficult?
• Our business rules are too complex to automate – with approvals, exception processes, etc…
• You are not alone
• Past solutions focused on individual technologies (Capture) and didn’t address business needs. Often closed platforms couldn’t integrate with business applications
• Today’s Automation Solutions include Advanced BPM/Workflow capabilities and integration with commercial/custom ERP
Most Common Objections - #3
• We’ve tried automation (document capture) before and we didn’t see the benefits
• You are not alone
• Past solutions either lacked full OCR capabilities required for Invoice Automation or were too costly or too complex
• Today’s Automation Solutions leverage modern technologies that are simple & smart, with pricing models to fit your needs
Most Common Objections - #4
• How & when will I see the results, how will I know it’s working.
• You are not alone
• Past solutions failed to provide analytical data or required lengthy timeframes for ROI
• Today’s Automation Solutions deliver actionable analytics integrated with BI/Reporting tools and ROI’s of less than 1 year
Most Common Objections - #5
The Problem:• Online Sales of Replacement Parts• Expanding Product Categories & Items• More Vendors • More Invoices / Invoice Types
Zia Case StudyeReplacement Parts
The Solution:• Digitize all invoices • Intelligent Capture • Integration with homegrown ERP systemThe Results:• Less than 3 month project• Saved hundreds of hours of employee time• Improved invoicing accuracy• Reduced paper waste / physical storage
Zia Case StudyeReplacement Parts
• Most Common Objections and Why They Were Correct
• What’s Different in 2014• We’ll Tell You• We’ll Show You
• How Do You Get Started
Breaking Down the Barriers to Adoption
• Modern Technology + New Approach• Smart Document (Invoice) Repository +• Smart Capture +• ERP/Accounting Integration
• New Pricing & Deployment Models• Pricing for Your Business Goals• Leveraging the Cloud
What’s Different in 2014
• iFolder – docs + metadata
• Paper, Fax, Email Integration, Vendor Uploads
• Enterprise Document Management• Version Control• Enterprise Search• Annotation (Markup) of Documents
• Automated Records Management
Smart Repository
Smart Capture
• From Paper to PDF
• Mailroom Automation +
• OCR-as-a-Service (In-Process Capture™)• Within Repository• Within Business Process• Via Modern Web Services
Smart Capture
• Centralized / Remote Scanning
• Intelligent Capture Technologies
• Classification and Extraction
• Without Bar Codes or Separator pages
• Free-Form & Tables
• Integration w/ ERP & Accounting Systems
• Hardware “Agnostic”
• Email Integration• Secure Vendor Website/Portal
• ERP/Accounting• SAP, Oracle/PeopleSoft, NetSuite, etc…• Homegrown, Customized• Lookup/Matching
• Point-to-Point or ESB
How – “In-Process Integration”
Zia Case Study:City of Chattanooga
Point-to-Point Integration
• Procure-to-Pay Solution• Contracts Management • Invoice Automation with Database
Matching• Customized Integration with Oracle E-
Business Suite
Architectural Sample: ESB-Based Integration
Actionable Analytics
• How to prove it.
• Management metrics that drive decision making
• Reporting / BI Integration
• Data collection & delivery managed by Zia OneView ™
Zia Case StudyBSA
The Problem:• 1,000 Employees + 1,400 Contractors• 8 Branches• Immediate Needs + Long-term Goals• Processing & Approvals
Zia Case StudyBSA
The Solution:• Scan/Email/Upload to Capture Technology
for OCR Extraction• Data & Metadata Tags Exported to ECM• Workflow for Review, Comments, Approval• Integration with ERP• Searchable Records based on Retention
Policies
Zia Case StudyBSA
The Results:• Automation of Invoice Process• Email based workflow• ERP/ECM integration via Webscripts
• Initial Rollout to 100 users in AP• Adding Additional Business Operations
Invoice Automation
DEMO
• Most Common Objections and Why They Were Correct
• What’s Different in 2014• We’ll Tell You• We’ll Show You
• How Do You Get Started
Breaking Down the Barriers to Adoption
Enterprise Software/Solutions
• License + Maintenance
• (Per-Page & Per Module Charges)
Cloud Model
• Unit-Based
SAAS Model
• Annual Subscription (Per Server/CPU)
• No Per-Page / Module Charges
Pricing for Your Business Goals
Data Center
• Existing Hardware
• “Everything Inside”
Cloud Based
• Public Cloud: Amazon EC2, Azure, etc…
• Private Cloud: Vendor Cloud, Dedicated Hosting
Hybrid Model
• Data Center Document/Records Management & ERP
• Cloud Collaboration
Leveraging the Cloud
• Talk to us• Talk to our customers
• Enterprise / Cloud Trials• Initial Consulting Engagements (ICE)
• Learn More - http://www.ziaconsulting.com/home/resources/• Case Studies• Whiteboard Series• Webinars• Data Sheets
How do YOU get started?