@Infosys_bpo #HRoutsourcing

6 roles that will define the future-state HRO model

THE HUMAN RESOURCE OUTSOURCING (HRO) SERIES

@Infosys_bpo #HRoutsourcing

It is touted that in five years or less, the traditional pyramidal HR model will undergo a vast transformation. In both old and new-gen

enterprises, the HR pyramid will become narrow at the bottom (transaction layer) and have significant middle (governance) and top

(strategic) layers – paving the way for a new future state HRO operating model. So, what do the new roles look like in this model?

Here are 6 could well be the new face of HRO.

6 roles that will define the future-state HRO model

THE HUMAN RESOURCE OUTSOURCING (HRO) SERIES

@Infosys_bpo #HRoutsourcing

1

To operate across verticals and

influence working-level

changes in policy making and adherence

2

To ensure the running of the tech services backbone

and bring perspectives on transitions and

pricing

EVANGELISTS TECHNOLOGY KEEPERS

6 roles that will define the future-state HRO model

THE HUMAN RESOURCE OUTSOURCING (HRO) SERIES

@Infosys_bpo #HRoutsourcing

3

To bring in interfaces,

middleware, and data management techniques across legacy and cloud

systems

4

To drive better work culture, workforce

alignment, and spearhead change

VENDOR MANAGERS POLICY KEEPERS

6 roles that will define the future-state HRO model

THE HUMAN RESOURCE OUTSOURCING (HRO) SERIES

@Infosys_bpo #HRoutsourcing

5

To govern the tactical nature of the business and aid in

change management

6

To understand and guide organizational

effectiveness; helping derive business value

SERVICES DELIVERY GENERALISTS

6 roles that will define the future-state HRO model

THE HUMAN RESOURCE OUTSOURCING (HRO) SERIES

@Infosys_bpo #HRoutsourcing

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6 roles that will define the future-state HRO model

THE HUMAN RESOURCE OUTSOURCING (HRO) SERIES