biz bod presentation 25 sept 2014

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BIZ Board of Directors | 25 September 2014 DOWNTOWN DETROIT BIZ BOARD OF DIRECTORS | 25 SEPTEMBER 2014

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BIZ BOD Presentation 25 Sept 2014

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Page 1: BIZ BOD Presentation 25 Sept 2014

BIZ Board of Directors | 25 September 2014

DOWNTOWN DETROIT BIZBOARD OF DIRECTORS | 25 SEPTEMBER 2014

Page 2: BIZ BOD Presentation 25 Sept 2014

BIZ Board of Directors | 25 September 2014

II. ROLL CALL

Page 3: BIZ BOD Presentation 25 Sept 2014

BIZ Board of Directors | 25 September 2014

III. APPROVAL OF AGENDA

Page 4: BIZ BOD Presentation 25 Sept 2014

BIZ Board of Directors | 25 September 2014

IV. APPROVAL OF MINUTES

Page 5: BIZ BOD Presentation 25 Sept 2014

BIZ Board of Directors | 25 September 2014

V. ADMINISTRATIVE REPORTBIZ IMPLEMENTATION TEAM

1. BIZ Implementation Timeline2. Downtown Insights Survey3. Branding Strategy4. BIZ Board Documents5. Upcoming Meetings6. BIZ Update Newsletter #2

Page 6: BIZ BOD Presentation 25 Sept 2014

BIZ/DDP Marketing

Downtown Detroit BIZ/DDP Implementation TimelineQ2 2014 – Q2 2015Updated: 25 September 2014 FY 2014-2015

(to 30 Jun 2015)

DDP Competitive Service Vendor Process

BIZ BOD 4 (Dec 18)

BIZ BOD 2 (Sep 25)

BIZ BOD 3 (Oct 16)

BIZ BOD 1(Aug 12)

BIZ Board Meeting Topics BIZ BOD 1:• Approve by-laws• Approve officers

BIZ BOD 2 (public hearing):• Review BIZ implementation timeline,

Downtown Insights survey and branding overview

• Adopt FY2014-15 budget• Adopt record management policy• Review current Clean Downtown program• Review clean services project scope

BIZ BOD 3:• Review 2014 assessment receipts• Service procurement process update• Communications update• Review current landscaping program• Review landscaping project scope

BIZ adopted(Apr 15)

Phase I: Evaluation & planning

1. Review existing Clean Downtown model2. Study service delivery precedents in other cities

BIZ BOD 4 potential topics: • Report on Downtown Insights survey• Update on service vendor process• BIZ branding analysis & recommendation• MOU with Dept. of Finance• Clarify process to address assessment

scofflaws• Review safety/hospitality Ambassador

project scope

Jan Feb MarOct Nov Dec Apr May

Q3 2014

Jul SepAugMay JunApr

Q2 2014

Jun

Q4 2014 Q1 2015 Q2 2015

Phase II: Competitive selection process

1. Develop scope of services2. Issue RFQ/RFP to vendors (local and national)3. Procure vendor4. Establish programs and training

Phase III: Transition

Launch integrated services model

BIZ BOD 6 (TBD)

BIZ BOD 5 (TBD)

BIZ BOD 5-6 potential topics: • Certify 2015 assessments• Service vendor process update and deployment

timeframe• Develop annual report and audit procedure• Report actual 2014 assessment payments• FY2015-2016 budget review• Communications update• Procure audit services

Issue RFP for audit services

BIZ Assessments and Audit

2015 BIZ assessments calcs delivered to city

2014 second installment taxes due

2015 assessment calculations begin

2014 first installment taxes due

Identify strategy for collecting in-lieu payments from non-assessable properties City DOF/BIZ MOU

BIZ/DDP Communications

• Postcard• Property owner newsletter #1• Monthly DDP E-newsletters

Phase I: Set expectations Phase III: Grow BIZ awareness and customer service focus

Informal City Council update

DDP Insights survey kickoff

DDP Insights survey results

DDP Website updates

Phase II: Gather input

Property owner newsletter #2

Downtown Insights Survey

Create Downtown Detroit BIZ branding strategy Incorporate branding into services launch

National downtown BIZ branding precedent review

Page 7: BIZ BOD Presentation 25 Sept 2014

BIZ Board of Directors | 25 September 2014

V. ADMINISTRATIVE REPORT2. DOWNTOWN INSIGHTS SURVEYGoals: Measure attitudes towards Downtown Detroit year

after year Gain ~2,000 balanced demographic responses from:

• Employees/businesses• Residents• Visitors

Inform DDP & BIZ programs and progress: • Clean• Safety/Hospitality

Survey period: October 1 – October 31

Page 8: BIZ BOD Presentation 25 Sept 2014
Page 9: BIZ BOD Presentation 25 Sept 2014

BIZ Board of Directors | 25 September 2014

V. ADMINISTRATIVE REPORT3. BRANDING STRATEGY

Goals: Create a strong, attractive and unified on-street

identity for the BIZ/DDP Incorporate brand into uniforms, equipment and

other elements Include slogan and contact information

Page 10: BIZ BOD Presentation 25 Sept 2014
Page 11: BIZ BOD Presentation 25 Sept 2014
Page 12: BIZ BOD Presentation 25 Sept 2014
Page 13: BIZ BOD Presentation 25 Sept 2014
Page 14: BIZ BOD Presentation 25 Sept 2014

BIZ Board of Directors | 25 September 2014

V. ADMINISTRATIVE REPORT4. BIZ BOARD DOCUMENTS

Ensure easy accessibility to current BIZ documents Build trust among the business community in the

transparency of the BIZ process Maintain online documents archive

Page 15: BIZ BOD Presentation 25 Sept 2014
Page 16: BIZ BOD Presentation 25 Sept 2014

BIZ Board of Directors | 25 September 2014

V. ADMINISTRATIVE REPORTBIZ IMPLEMENTATION TEAM

1. BIZ Implementation Timeline2. Downtown Insights Survey3. Branding Strategy4. BIZ Board Documents5. Upcoming Meetings6. BIZ Update Newsletter #2

Page 17: BIZ BOD Presentation 25 Sept 2014

BIZ Board of Directors | 25 September 2014

IX. NEW BUSINESSRESOLUTION: FY2014 GENERAL APPROPRIATIONS ACT

Page 18: BIZ BOD Presentation 25 Sept 2014

Clean60% ($2.4M)

Landscaping15% ($610K)

Parks15% ($590K)

Ambassadors6% ($240K)

Administrative4% ($160K)

PRELIMINARY BUDGET

$4M TOTAL

BIZ ELECTION STEERING COMMITTEE

Page 19: BIZ BOD Presentation 25 Sept 2014

Gross revenueLess non-payment

Less insufficient funds holdback Net revenue Receipt timing

1st installment $2,000,000 ($400,000) ($80,000) $1,520,000 October 2014

2nd installment $2,000,000 ($400,000) ($80,000) $1,520,000 March 2015

Release of 1st installment holdback

  $80,000 Feb 2015

Estimated total BIZ revenue

$4,000,000 ($800,000) ($160,000) $3,120,000

Basis for FY 2014 budget

ESTIMATED REVENUESASSUMPTIONS

1. 100% of summer tax bills paid in two installments2. 80% payment rate3. 5% insufficient funds holdback4. Delinquent payments will be retrieved in FY 2015

Page 20: BIZ BOD Presentation 25 Sept 2014

FY 2014-2014 BUDGET01 JULY 2014 – 30 JUN 2015

Clean45% ($1.4M)

Landscaping 11% ($350K)

Holiday lights 6% ($200K)

Parks 10% ($325K)

Ambassadors6% ($200K)

Administrative 11% ($343K)

Start up legal 2% ($72,500K)

Communications2% ($50K)

Legal/insurance1% ($35K) Contingency

5% ($140K)

$3.12M TOTAL

Page 21: BIZ BOD Presentation 25 Sept 2014

FY 2014-2014 BUDGET

Assessment Revenue 3,120,000.00

Interest -

Other -

Total Revenue $ 3,120,000.00

Services (Start up Costs) Legal 72,500.00

DDP Reimb. -

Sub Total $ 72,500.00

Services Legal 25,000.00

Audit -

Insurance 10,000.00 Sub Total $ 35,000.00

Supplies Office/Meeting 12,000.00 Sub Total $ 12,000.00

Services DDI Mgmt Contract 9/1 /14 - 6/30/15 DDI Exec/Proj Mgmt/Admin/Accounting 230,625.00 Communication/Outreach 50,000.00 Office/phones/IT 100,000.00 Clean 1,400,000.00 Landscaping and Maintenance 550,000.00 Parks and Common Areas 325,000.00 Public Safety Ambassador 200,000.00 Sub Total $ 2,855,625.00

Capital Outlay $ -

Contingency $ 140,000.00 Total Expenses $ 3,115,125.00 Net Revenue (over Expenses) $ 4,875.00

Beginning Fund Balance $ -

Ending Fund Balance $ 4,875.00

Page 22: BIZ BOD Presentation 25 Sept 2014

BIZ Board of Directors | 25 September 2014

IX. NEW BUSINESSRESOLUTION: FY2014 GENERAL APPROPRIATIONS ACTPublic Hearing and Roll Call Vote

Page 23: BIZ BOD Presentation 25 Sept 2014

BIZ Board of Directors | 25 September 2014

IX. NEW BUSINESSRESOLUTION: ADOPT RECORD MANAGEMENT POLICY

Page 24: BIZ BOD Presentation 25 Sept 2014

BIZ Board of Directors | 25 September 2014

XI. OTHER BUSINESS1. BIZ revenue update2. Existing Clean Downtown program

overview3. Clean Project Scope of Services

Page 25: BIZ BOD Presentation 25 Sept 2014

Downtown Detroit Business Improvement Zone | 25 September 2014

CLEAN DOWNTOWNProject Overview

Page 26: BIZ BOD Presentation 25 Sept 2014

1. Overview current Clean Downtown program:

History

Services

Operations

2. Next steps for BIZ-funded clean services

Agenda

Page 27: BIZ BOD Presentation 25 Sept 2014

History of Clean Downtown

Established in 2006 prior to Super Bowl XL

Funded by contributions from corporate/philanthropic/

government sources

$1.6M annual budget (admin, overhead, etc.)

Services deployed by need and response to donor funds

Since 2006, 5,000,000 pounds of trash removed, about the weight of seven 747’s

Page 28: BIZ BOD Presentation 25 Sept 2014

Services

1. Service Area

2. Types of Services

3. Operation Hours

4. Special Events

5. Contract Areas

Page 29: BIZ BOD Presentation 25 Sept 2014

Services focused on donor funds and deployed by need

Services: Base Area

Page 30: BIZ BOD Presentation 25 Sept 2014

Services: Base Area + BIZ Area

Clean Downtown Area

BIZ Area

Page 31: BIZ BOD Presentation 25 Sept 2014

Services

Litter patrols, pan and broom sweeping

Trash can tending

Page 32: BIZ BOD Presentation 25 Sept 2014

Services

High impact litter collection on Saturday & Sunday mornings: Shelby & Michigan

Before After

Page 33: BIZ BOD Presentation 25 Sept 2014

Services

Pressure wash Graffiti and sticker removal

Page 34: BIZ BOD Presentation 25 Sept 2014

Services: Hours

• Typical operation hours: 6:00am – 11:00pm• Frequency of service varies by season and budget

Page 35: BIZ BOD Presentation 25 Sept 2014

Services: Special Events

Events within BIZ Area Events outside BIZ Area

North American Int’l Auto Show St. Patrick's Day Parade

Motown Winter Blast Marche Du Nain Rouge

CBS Radio Opening Day Detroit Belle Isle Grand Prix

Detroit Prayer Walk Gold Cup Races

Metro Detroit Heart Walk

*Fireworks

Detroit Int’l Jazz Festival

*Freep Marathon

Electronic Music Festival

*Thanksgiving Day Parade

River Days

*Event located both inside and outside of the BIZ Area

Page 36: BIZ BOD Presentation 25 Sept 2014

Services: Contract Areas

Downtown Detroit BIZ

Jefferson East, Inc.

Midtown Detroit, Inc.

Motor City Casino

Eastern Market Development Corp.

Detroit Riverfront Conservancy

Page 37: BIZ BOD Presentation 25 Sept 2014

Operations

1. Dispatching

2. Employees

3. Equipment

4. Real Estate / Facilities

Page 38: BIZ BOD Presentation 25 Sept 2014

Dispatch: Zones

Page 39: BIZ BOD Presentation 25 Sept 2014

Dispatch: Process

Page 40: BIZ BOD Presentation 25 Sept 2014

Dispatch: Process

Page 41: BIZ BOD Presentation 25 Sept 2014

Employees

Primary contractors: Preferred Building Services and Goodwill Industries

• Workforce between 40 and 100 depending on season.

• Both vendors have strong Detroit resident employment

• Goodwill training: 948 participants since 2006, including persons with

• Economic barriers• Disabilities• Ex-offenders

Page 42: BIZ BOD Presentation 25 Sept 2014

Equipment

Box truckQuantity: 6

Passenger vanQuantity: 2

Pressure washerQuantity: 4

Page 43: BIZ BOD Presentation 25 Sept 2014

Equipment

Consumables: Trash BagsBroom & Pan Sets

Golf cartQuantity: 2

50-gallon trash receptacle with Clean Downtown wrapQuantity: 200+

Page 44: BIZ BOD Presentation 25 Sept 2014

Real Estate / Facilities

6

2

7

3

15

4

1. Headquarters

2. Truck & employee parking

3. Employee parking

4. File storage

5. Employee parking

6. Materials storage

7. Truck storage, water, dumping

6

2

7

3

15

4

Page 45: BIZ BOD Presentation 25 Sept 2014

Transition to BIZ funding

Incorporate best practices into the next generation of Clean Downtown Build on existing strengths Learn from current limitations Integrated services model Next steps

Page 46: BIZ BOD Presentation 25 Sept 2014

Build on existing strengths

Experience Scalability Employment of Detroit residents

Page 47: BIZ BOD Presentation 25 Sept 2014

Learn from current limitations

Inconsistent funding Limited staff and capacity for quality control Equipment and facility upgrades needed

Page 48: BIZ BOD Presentation 25 Sept 2014

Integrated Services Model

Safety

Hospitality

Clean

Page 49: BIZ BOD Presentation 25 Sept 2014

Next steps

• Competitive RFQ/RFP for integrated services• Current Clean Downtown vendors, plus all local and

national vendors invited to complete

Jan Feb MarOct Nov Dec Apr May

Q3 2014

Jul SepAug Jun

Q4 2014 Q1 2015 Q2 2015

Phase I: Evaluation & planning

1. Review existing Clean Downtown model

2. Study service delivery precedents in other cities

Phase II: Competitive selection process

1. Develop scope of services2. Issue RFQ/RFP to vendors (local and

national)3. Procure vendor4. Establish programs and training

Phase III: Transition

Launch integrated services model

Page 50: BIZ BOD Presentation 25 Sept 2014

BIZ Board of Directors | 25 September 2014

XI. OTHER BUSINESS1. BIZ revenue update2. Existing Clean Downtown program overview3. Clean Project Scope of Services