biiab level 2 award in cctv operations edition 2 may 2011 level 2 award in cctv operations ......

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  • BIIAB May 2011 - 1 -

    BIIAB Level 2 Award in CCTV Operations (Public Space Surveillance)

    Working as a CCTV Operator Unit

    Learner Materials

    Edition 2 May 2011

  • BIIAB May 2011 - 2 -

    BIIAB Level 2 Award in CCTV Operations (Public Space Surveillance) These learner support materials for the Working as a CCTV Operator Unit have been produced by BIIAB for use by BIIAB approved centres and the learners who attend training courses at these centres. The learner support materials for the Working in the Private Security Unit can be found in the Award for Door Supervisors workbook available from BIIAB. BIIAB approved centres are automatically licensed to use the learner support materials in any way that they wish including:

    Printing hard copies of the materials for use by learners

    Copying the electronic files on to CD to be sent to learners or to nominated tutors

    Using any part of the materials as handouts or as the basis for training slides However, it should be noted that:

    Copyright on these materials remains with BIIAB

    The materials must not, under any circumstances, be circulated to non-BIIAB approved centres or any other Awarding Body

    The materials must not be reproduced in any way for sale Any centre found to be in breach of these conditions will have their licence to use the materials revoked.

  • BIIAB May 2011 - 3 -

    Contents

    1 Codes of Practice, Operational Procedures and Guidelines ...............................4 1.1 Code of Practice ...........................................................................................................5 1.2 Operational Procedures...............................................................................................6 1.3 Assignment Instructions ..............................................................................................8 1.4 Codes of Practice, Procedures and Clear Working Relationships with Partners8 1.5 Confidentiality................................................................................................................9 1.6 The Security of the Control Room ...........................................................................10 1.7 Access Control ............................................................................................................10 1.8 Standards of Behaviour .............................................................................................11

    2 The Law ............................................................................................................12 2.1 Human Rights Act 1998.............................................................................................12 2.2 Data Protection Act 1998 ..........................................................................................14 2.3 Freedom of Information Act 2000 ............................................................................16 2.4 Regulation of Investigatory Powers Act 2000 ........................................................16 2.5 Criminal Procedures and Investigation Act 1996 ..................................................18 2.6 Health and Safety at Work ........................................................................................20

    3 Roles and Responsibilities of a CCTV Team ....................................................23 3.1 The Purpose of a CCTV System..............................................................................23 3.2 The Role of a CCTV Operator ..................................................................................24 3.3 The Importance of Timely Communication.............................................................25 3.4 Sharing Information with Other Agencies ...............................................................25 3.5 Continuity of Evidence ...............................................................................................26

    4 CCTV Equipment and its Operation..................................................................30 4.1 CCTV Equipment........................................................................................................30 4.2 Transmission Method.................................................................................................31 4.3 Using Technology.......................................................................................................33 4.4 Interaction with Third Parties ....................................................................................33

    5 Using CCTV Equipment Effectively...................................................................35 5.1 CCTV Incidents...........................................................................................................35 5.2 Typical Crime Hot Spot Locations ...........................................................................37 5.3 Witnessing an Incident...............................................................................................38 5.4 Assisting Other Agencies ..........................................................................................39 5.5 What Makes Someone a Target for Surveillance? ...............................................39 5.6 Close Surveillance and Tracking .............................................................................41 5.7 Improvised Explosive Devices or IEDs ...................................................................41 5.8 Target Selection..........................................................................................................42 5.9 Equality During Observation .....................................................................................43

    6 Emergency Procedures.....................................................................................45 6.1 Failure of Access Control System............................................................................45 6.2 Bomb Threats..............................................................................................................45 6.3 Searching the Area.....................................................................................................47 6.4 Evacuating the Control Room...................................................................................47 6.5 Re-Occupying the Control Room .............................................................................48

  • BIIAB May 2011 - 4 -

    1 Codes of Practice, Operational Procedures and Guidelines

    By the end of this session:

    The learner will understand CCTV codes of practice, operational procedures and guidelines and will be able to:

    Identify the purpose of codes of practice, operational procedures and guidelines

    Identify the impact of codes of practice, operational procedures and guidelines on CCTV operations

    Identify the value of codes of practice, operational procedures and guidelines to partners, agencies and the public

    Explain the term confidentiality as it applies to the role of a CCTV operator

    State why the control room is kept as a secure environment

    Identify the key features of access control systems

    State the requirements for dealing with authorised and unauthorised visitors to the CCTV control room

    Describe the operators responsibilities within the SIA Standards of Behaviour for CCTV Operators

    Introduction CCTV is a powerful tool in the security arsenal, but it is also easy to abuse such a tool with improper use of the cameras. In most cases, CCTV Public Space Surveillance (PSS) cameras are in areas where the general public can be monitored. It is therefore essential that the public have a trust in the people that operate the cameras. They must believe that:

    The cameras will be used for the purpose that they were intended

    Any images captured will be stored securely and will be kept for only as long as necessary

    Only authorised persons may have access to those images.

    The Information Commissioners Office (ICO) is the UKs independent authority set up to uphold information rights in the public interest, promoting openness by public bodies and data privacy for individuals. In line with this, the Information Commissioners CCTV Code of Practice, Operating Procedure Manuals and Assignment Instructions are all documents that are designed to provide a framework where the CCTV system is operated effectively and within the law and as such, provide important guidance to the CCTV operator during their every day operations. These learner materials will look at each one individually, discussing the content of each and understanding how each document helps the operator to fulfil their role. When CCTV was first introduced into our town centres, many were concerned about the erosion of civil liberties and the way in which recorded information would be used. In general, the concerns often related to:

  • BIIAB May 2011 - 5 -

    Intrusion into the personal life of citizens

    The recording and storage of information on the activities of citizens, particularly in residential areas

    Not being aware of when observation was being undertaken

    Who would have access to the information recorded

    The purposes of use to which such information would be put

    How they might learn about the information held about them

    The purpose of the systems.

    CCTV systems have been used to tackle crime and make public spaces safer. Because of this and the legal constraints that have been reflected in the CCTV Codes of Practice and Procedures, the fears and concerns outlined above have generally been allayed. It is necessary to have a number of documents and guidelines that cover operational procedures within the control room to

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