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WORKING PAPERS

Chang, Y (2003), “Dynamics of Banking Technology Adoption: An Application to

Internet Banking”, Department of Economics, University of Warwick, January.

Corrocher, N. (2002), “Does Internet Banking Substitute Traditional Banking?

Empirical Evidence from Italy”, Working Paper, CESPRI, No 134, November.

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Developments and Prospects”, Working Paper, Center for Information Policy

Research, Harvard University, April.

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Banking by 2000, Organized by the Department of Commerce, Madras University,

Oct.

Vishuprasad, Nagadevara (2002),“Customer Relationship Management Using Data

Mining-Case Study of an Electrical AppliancesCompany”, Paper Presented in

National Seminar in CRM Organized by the School of Management, University of

Hyderabad, Nov 8-10, pp.322-331.

DISSERTATION

Dilshath A (1992), “Customer Satisfaction in Nationalized Banks,-With Special

Reference to Madras City”, Unpublished M.Phil Dissertation, Madras University,

pp.150-152.

REPORTS

American Psychological Association (1985), “Standards for Educational and

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Biswa N. Bhattacharrya (1991), Presents Reports made by NCAER (1971) & (1975)

on Evaluation of Customer Service in Banking Industry Decision, Vol xviii, Jan-Mar,

pp.55-62.

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