Public Service Delivery of the Future –

Combating Corruption, Streamlining Performance

Otar Kakhidze

September 23, 2011

Batumi, Georgia

Georgias Best Practices in Defeating Corruption &

Results of 2011 Crime and Security Survey

"Crime and Security Survey - Georgia, 2011“

Quantitative Research Report

Georgian Opinion Research Business International 20/04/2011

The project was initiated by the Ministry of Justice and is funded by the European Union

3

Victimisation level 1992 – 2011 years

Last

5 yrs. Last year

Last

5 yrs. Last year

Last

5 yrs. Last year

Last

5 yrs. Last year

1992 1996 2010 2011

Car theft 15.4 6.3 16.8 3.3 1.1 0.02 0.4 0.0

Theft from and out of car 31.1 10.8 34.7 10.7 7.27 0.8 3.6 0.3

Car vandalism 14.5 4.1 5.1 1.7 1.7 0.3 0.9 0.2

Burglary 9.9 2.5 13.8 3.6 2.7 0.5 2.2 0.5

Attempted burglary 8.2 2.1 9.7 3 1.2 0.1 0.7 0.1

Robbery/armed robbery 5.8 1.8 7.2 2.5 0.6 0.2 0.4 0.2

Theft of other personal property 13.4 3.5 19.1 6.5 2.1 0.8 1.0 0.2

Assault/threat * 5.3 0.6 7.9 3.2 1.1 0.18 1.1 0.5

* In the survey of 2010 -2011 in Georgia the question for assaults and threats are asked separately. The figures in the table are summarised.

4

Victimisation over 5 years prevalence, Comparison with other countries

Note: in sexual offences are calculated only the incidents against females.

Surv

ey m

od

e

Surv

ey y

ear

Ove

rall

vict

imis

atio

n

for

10

cri

mes

Car

th

eft

Thef

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om

an

d o

ut

of

car

Mo

torc

ycle

th

eft

Bic

ycle

th

eft

Bu

rgla

ry

Att

emp

ted

bu

rgla

ry

Ro

bb

ery/

arm

ed

rob

ber

y

Thef

t o

f o

ther

per

son

al

pro

per

ty

Sexu

al o

ffen

ces

agai

nst

w

om

en

Ass

ault

s an

d t

hre

at o

f vi

ole

nce

Canada Cati 2010 41 5,1 16,9 5,5 15 5,6 5,7 2,7 11,3 6,1 8,9

Denmark Cati 2010 52,7 4,8 13 11,4 26,1 10,6 5,3 2,8 13,2 2,7 9,9

Germany Cati 2010 42,2 1,5 12,6 3,3 16,5 5,4 5,6 2,8 14 5,1 11,3

Georgia F2F 2010 11,1 1,1 7,3 2,8 1,5 2,7 1,2 0,6 2,1 0,2 0,9

Georgia F2F 2011 7 0,4 3,6 4,5 0,5 2,2 0,7 0,4 1 0,1 1,1

Netherlands Cati 2010 52,2 1,8 15,6 6,4 23,7 4,8 7,2 4 12,6 3,7 13

Sweden Cati 2010 44,9 3,5 10,4 4,7 20,2 3,7 3,3 2,4 12,1 4,8 11,8

UK Cati 2010 41,6 3,7 14,5 12,7 12,6 5,7 7,1 3,4 11,6 5,6 14,3

5

Average victimisation level in Tbilisi and 28 other capital cities

6

Average victimisation level in Georgia in 1993-2011 yy.

The comparison is done only with 8 crimes researched in 1992-2011.

7

Question: Where you trying to avoid any person, or street, or area in terms that it is not safe there?

8

The assessment of the authority of “thieves in law” over the last five years

%, 2010 %, 2011

Significantly decreased 70 70

A bit decreased 10 10

Criminal don’t have any authority any 6 7

Decreased (total) 86 87

Remained the same 3 2

A bit increased 1 1

Significantly increased 1 0

Increased (total) 5 3

9

The assessment of police performance (good and fairly good)

Country %

Finland 89 USA 88 Canada 86 Georgia 2011 87 Georgia 2010 85 New Zealand 84 Australia 82 Denmark 82 Austria 81 Scotland 79 Ireland 78 England and Wales 75 Great Britain 75 Germany 74 Norway 73 Belgium 71 Hungary 70 Holland 70 Northern Ireland 70 Switzerland 69 Portugal 67 Italy 65 Sweden 65 Japan 64 Luxemburg 62 France 60 Spain 58 Greece 57 Estonia 47 Mexico 44 Poland 41 Average 70

10

Attitude towards prosecutor’s office

18% 17%

19%

14%

27%

5%

15%

29%

12% 14%

25%

5%

სრულიად

კმაყოფილი

უფრო კმაყოფილი არც კმაყოფილი,

არც უკმაყოფილო

უფრო

უკმაყოფილო

სრულიად

უკმაყოფილო

არ ვიცი/არ მახოვს

Satisfaction with service of the prosecutor’s office

2010 2011

Very satisfied Fairly satisfied Neither

satisfied or dissatisfied

A bit dissatisfied

Very dissatisfied DK/cannot remember

11

Question: How much is child protected from violence within the school?

11th place

in Doing Business

World Bank, 2010

2nd place

in Property Registration

World Bank, 2010

Recommendations of GRECO & OECD

Implemented

5th place

in Ease of Starting Business

World Bank, 2010

7th place

in Construction Permit

World Bank, 2010

International Rankings

#1 REFORMER FOR

THE LAST 5 YEARS WORLD BANK, 2010

12

Global Corruption Barometer, 2010 – TI

Only 3% of

Users Paid Bribe

77% of

Citizens Perceive Gov’s Actions Toward

the Fighting Corruption as EFFECTIVE

78% of

Citizens Think that Corruption

Level DECREASED

Significantly for the last 3 Years

Life in Transition Survey, EBRD 2010

2nd Place in Customer Service Efficiency

92% of Citizens are Satisfied with the

Procedures of Official Documents Issuance 2006

2008

2009

2010

Corruption Perception among Citizens is the

Lowest – 4%

Only 2% of Citizens Experienced Bribery

78% OF CITIZENS AGREE THAT CORRUPTION HAS

FALLEN IN THE LAST 4 YEARS, WHICH IS THE

HIGHEST IN ALL THE SURVEYED COUNTRIES Life in Transition Survey, EBRD 2010

HOW DID GEORGIA

ACHIEVE IT?

16

Prosecution of

Corrupt Cases

HR Policy Amending

Legislation

Anti Corruption

Strategy

Service Delivery

Process

E-Governance

2003

2011

A Failed State

17

Corrupt Society

Corrupt Police

Corrupt Tax and

Customs

Corrupt Education

Corrupt Judiciary

Corrupt Civil Service

Integral part of the daily life of Georgians;

Rule in all pubic institutions and norm in the mentality of citizens

CORRUPTION

Low Salaries

18

Policeman

Position Salary

Judge

15 – 60 $

Prosecutor

Investigator

A Failed State

Get appointed to a position

Senior Policeman

18

19

Corrupt System

Being Accepted to the University

through BRIBE 15 000 $

30 %

Commission

members & chairman

30 %

Chancellor/ chancellor’s

office

40 %

Education

Supervisor

Minister

Dean

Corrupt System

Besides paying 35 GEL for getting a passport,

plus: 100 $

10 $

20 $

Operator

10 $

Central Office

60 $

In the Warehouse

Minister

Head of Unit

Head of District

Police office

300 $

20

More than 70 % of Companies had to pay bribes - informal payments.

Georgia rated 127 out of 133 countries

Transparency International, 2003

IFC Enterprises Survey, 2002

Measuring Level of Corruption

GDP 8,563.1 million GEL

2003 Budget -1,2 Billion GEL

21

22

Anti Corruption

Strategy

ANTI-CORRUPTION

COUNCIL

Secretariat Group of experts

Public Council of

the Prosecution

Service of

Georgia

Anti-Corruption

Department of

the Prosecution

Service of

Georgia

23

Anti Corruption Strategy

24

Prosecution of

Corrupt Cases

Anti Corruption

Strategy

Number of Prosecuted Persons within the

Justice System

(2003 – 2010)

Position Number

Policeman 1064

Investigator 109

Prosecutor 20

Judge 30

Total 1223

Zero Tolerance for Corruption

Number of Civil Servants Prosecuted

(2003 – 2010)

15 Minister

15 Deputy Minister

6 Member of Parliament

24 Member of City Council

91 Chairmen of City Council

5 Governor

93 City Council Chairperson

31 Deputy Chairperson of City

Council

6 Mayor

6 Deputy Mayer

277 Customs Officer

213 Tax Inspector

213 Other Civil Servant

995 Total

25

26

Prosecution of

Corrupt Cases

Amending

Legislation

Anti Corruption

Strategy

Amending Legislation

International Agreements & Criminalization of

Corruption

Law on Conflicts of Interest and Corruption in Public

Service and Law on Public Service

Law on Chamber of Control

Amendments to Public Service Law

27

Legal Initiatives for Elimination of Procedural Barriers

28

Prosecution of

Corrupt Cases

HR Policy Amending

Legislation

Anti Corruption

Strategy

Training

Personnel

Database

Appointment

Promotion

HR Policy

Tests

Tests

Tests

29

Personnel Optimization

Since 2005 Personnel Selection on the basis of

Competitions

New System of Tests & Trainings

New System of Motivation (monetary, non-monetary)

30

Salary Raise

HR Policy

600 – 4000 GEL

15 – 60 GEL

2000

2004

2006

2010

Improved Working

Conditions

Transparent Recruitment

& Assessment System

Career Map

Financial Disclosure

30

www.jobs.gov.ge

31

Prosecution of

Corrupt Cases

HR Policy Amending

Legislation

Anti Corruption

Strategy

Service Delivery

Process

E-Governance

Accelerated Services

Issuing of Passport

Issuing of

Residence Certificate

Change and

correction of civil

acts registration

Apostille and

legalization of the

document

Granting of

Citizenship

Issuing the

Residence Permit

Archive Service

Customs Clearance

Property Registration Business

Registration

Notary Services

Civil Acts

Registration

32

SERVICE DELIVERY

IN 1-3 HOURS

Fast & Simple Services

Expqess

Seqvice Consulta

ncy

Fee

payment

1 Houq

Pqopeqty

has been

qegisteqed

33

Physical Environment

Before Now

34

35

Prosecution of

Corrupt Cases

HR Policy Amending

Legislation

Anti Corruption

Strategy

Service Delivery

Process

E-Governance

2003

2011

Public Service Hall

National

Bureau

Enforcement

National

Archive of

Georgia

Notary

Chamber of

Georgia

Civil Registry

Agency

National

Agency of

Public

Registry

36

Revenue

Service of

Georgia

Ministry of

Energy and

Natural

Resources

Tbilisi

Architecture

Service

MOF Service

Agency

Private

Sector

Transparent & Competitive Procurement

Process

Appr. 18,000 tenders announced, with the

value of 754 mln GEL

As a result 106 mln GEL saved

E-State Procurement System

37

38

E-Auction

39

Online Asset Declaration

Financial Disclosure

39

300 600

Licenses Permits

86 50

Liberalization of Economy

40

41

Dynamics of GDP and State Budget Growth

2003 2004 2005 2006 2007 2008 2009 201

0

GDP

(mln

USD)

3,990.8 5,124.7 6,411 7,761.7 10,172 12,800.

5

10,744.

7

Real

growth

(%)

11,1 5,9 9,6 9,4 12,3 2,3 -3,9 5,5

GDP Growth

State Budget Increase, mln GEL

1.009.926 1.207.073 1.930.210

2.618.557

3.822.513

5.237.131

6.758.832 6.754.107 6.991.213

2002 2003 2004 2005 2006 2007 2008 2009 2010

Georgia’s Mental Revolution

“One of the easiest places in the world to do business”

“Less corrupt than most former Soviet republics”…

“…Its police do not take bribes”.

“People are no longer surprised by such success. The biggest

transformation is in their minds.”

42

Reforms Continue...

Thank You

Most Effective Government in the fight

against corruption Transparency International, 2010

43