Best Practices for Diversity & Inclusion

Iredell Human Resources Association

Eric Watson, Vice President, Diversity & InclusionDelhaize America

May 16, 2011

Who is ? A subsidiary of Delhaize

Group, a Belgian international food retailer present in six countries on three continents

1,627 stores on the eastern seaboard from Maine to Florida

102,498 associates

Stores meet local customer needs and preferences for the freshest and best quality products

2

Delhaize Group at a Glance

Store count as of the end of 2010.

Belgium / Luxembourg: 805 stores; 17,207 associates

Greece: 223 stores; 9,857 associates

Rest of the World:Romania, Indonesia145 stores; 7,424 associates

United States:1,627 stores; 102,498 associatesFood Lion Family, Bottom Dollar Food, Hannaford, Sweetbay

Delhaize Group: 2,800 stores 137,093 associates

3

How different was the description of each partner?

What were you thinking when the other person was describing what he or she was seeing?

What can you learn from this simple activity?

Two Sides - Debrief

4

You and I do not see things as they are.

We see things as we are.

- Henry Ward Beecher

What Lens do I see the World Through?

5

Everyone thinks of changing the

world.

No one thinks of changing

themselves.

-Tolstoy

6

7

FINISHED FILES ARE THE RE-SULT OF YEARS OF SCIENTIF- IC STUDY COMBINED WITH THE EXPERIENCE OF MANY YEARS.

8

9

10

?11

1212

13

Our Diversity & Inclusion Journey

14

15

The History of Diversity & Inclusion in the U.S.

Equal Employment Opportunity (EEO), the Law – started in 1964. The Civil Rights Act of 1964 (Title VII)

Affirmative Action - A policy in response to violations of the Equal Employment Opportunity laws

Valuing Diversity – Strategies about valuing people, to retain a diverse workforce.

Managing Diversity – You can’t mandate valuing people, but in business you “manage,” and when you “Manage Diversity,” you get “Inclusion.”

Leveraging Diversity through Inclusion – Creating Business Success through an Inclusive Culture by recognizing the impact of an Environment Welcoming of Differences.

Diversity & Inclusion

16

Dimensions of Diversity

Management Style

Income

Religious Beliefs

Geographic Location

Profession

Parental Status

Education

Work Background

MaritalStatus

Military Experience

OrganizationRole & Level

Thinking Style

Age

Sexual Orientation

Origin

Race

Ethnicity

Physical/Mental Abilities

Gender

Primary Dimensions of Diversity

(Inner Circle)

Secondary Dimensions of

Diversity (Outer Circle)

Wha

t Are

Our

Ach

ieve

men

ts?

In 2004, Food Lion received the Pro Patria Award from the Employer Support of the Guard and Reserve (ESGR).

In 2006, Food Lion received the Employer of the Year Award from the Arc of North Carolina and the Arc/Rowan, for support in the employment of people with disabilities.

In 2007 and 2009, the Carolinas Minority Supplier Development Councils, Inc. (CMSDC) named Food Lion the Corporation of the Year for North Carolina in South Carolina.

In 2007 - Food Lion was named 2007 Corporation of the Year by the North Carolina NAACP Youth and College Division.

In 2008, Delhaize was awarded the Supermarket News Champion of Diversity Award.

In 2009, Food Lion was recognized as a Finalist for the Trailblazer Award, from The Diversity Forum in Charlotte, NC. The Trailblazer Award is presented to a company that has demonstrated exceptional leadership and success in the recruitment, hiring and retention of a diverse workforce.

In 2009, Food Lion received 100 points (out of 100) on the Human Rights Campaign (HRC) - Corporate Equality Index.  Scores are published on the HRC’s website and are referenced by customers who seek to shop with companies that are supportive of LGBT associates and the LGBT community.

In 2009, Food Lion received the North Carolina NAACP Humanitarian of the Year – Corporate Award. Food Lion is the first corporation to ever receive this award. Food Lion was selected for its support and commitment to the communities we serve through the NAACP Youth and College Advisory Board, and sponsorships at the local, state, and national levels.

In 2009, Food Lion named CIAA Corporation of the Year.

In 2010, Delhaize America received the Outstanding Champion Award, for Diversity Leadership, from the Network of Executive Women (NEW).

In 2010, Food Lion was selected to receive the 2010 Secretary of Defense Employer Support Freedom Award.

In 2010, Food Lion was selected to receive the 2011 Martin Luther King Spirit Award, to be presented by the McCrorey Family YMCA in Charlotte, NC, on Jan. 17, 2011.

Women in Business Awards 17

Deliberate, Relevant and Focused Actions that Impact Business

Leadership Commitment

Business Case Development

Education & Development

Managing Culture & Environment

Demographics & Representation

Increased Profitability

Outcomes

…Products

…People

…Services

Impacts

Improved Productivity

Enhanced Public Image

Goals & Measures

18

Diversity & Inclusion Strategy & Education Continuum

• Awareness

• Understanding (Business Case)

• Skills (Behaviors)

• Capability

19

20

Strategic Focus Areas, Definition and Business Case for Diversity & Inclusion

Delhaize America

Delhaize America’s Diversity & Inclusion Continuum

RESI

STIN

G

RESISTING

21

Diversity and Inclusion Statement

At Delhaize America, we are committed to diversity and inclusion in the workplace. Our culture thrives on mutual respect, teamwork, diversity of thought, and productivity in the workplace among people who are diverse in work background, experience, education, age, gender, race, national origin, physical abilities, religious belief, sexual orientation and other real and perceived differences.

Our values are intrinsically aligned with our diversity & inclusion commitment. We believe that through determination, diversity and inclusion creates a distinct competitive advantage and can produce a more innovative and responsive organization. We also acknowledge that integrity is inherent in our responsibility to the communities we serve. We recognize the importance of a diverse workforce in those communities where we live and do business.

We are committed to a culture where differences are accepted, valued and used to enhance the business and support the organization's objectives.

Through courage, our differences become a source of strength and creativity for the business. Inclusion means creating an environment that welcomes all qualified candidates, and seeks to eliminate any tendency of bias or stereotype.

A diverse, highly participatory culture provides a competitive advantage that is a prerequisite for the high performance organization our future requires, enhanced by the power of humility and the openness of humor.

Accordingly, Delhaize America provides equal opportunity in employment to all associates and applicants for employment. No person shall be discriminated against in employment because of his or her race, religion, color, sex, age, veteran status, national origin, sexual orientation, gender identity and gender expression or on the basis of his or her disability.

22

Diversity & Inclusion and DG Values

Determination

Integrity

Courage

Humility

Humor

Our Delhaize Group Values

The Will To Win. Proactively creating a culture of high

performance that is Diverse and Inclusive.

The highest standards to do what we say by living our values for our customers,

associates, and the communities we serve.

To be leaders in Diversity & Inclusion by being bold in our commitment and execution.

Acknowledge, Respect and Grow. The ability to learn from those who are different from us.

Light-hearted and recognizing that we are all human, we’re not perfect, and that laughter

heals the heart and warms the soul.

Diversity & Inclusion

23

Diversity & Inclusion and Associates

Business Resource Groups at:

24

Div

ersi

ty &

In

clu

sio

n C

ou

nci

ls a

t:

2525

Business Case(Choice vs. Compliance)

Smart Thing To Do

Marketplace Retail Grocery

Workforce Reflect Customer Base

Workplace Inclusive Environment- Bring whole self to work

Community Corporate Citizenship- Give Back / Give to Get

Think in a Context of Greatness

Playing to win vs. Playing not to lose

I’m doing good things vs. I’m not doing bad things

Impact vs. Intent

Commitment vs. Involvement

26

Executing for Results

Involvement

Commitment

Execution

Good to Great!!

27

28

I’ve learned that people will forget what you Said,

People will forget what you Did,

But people will never forget how you Made them Feel.

-Maya Angelou

28

29

Diversity

Inclusion

They are interrelated and you need them both…

Diversity in recognizing and addressing differences that impact workplace performance, customer service, and talent acquisition

Inclusion, eliminates and reduces barriers, unleashes creativity and innovation, and creates a culturally competent environment for customers and associates

Look at these words for 10 seconds

Slumber

Snooze

Bed

Quiet

NapPillow

BlanketNight

Dream

Pajamas

30

Which of these words were on the list?

• Slumber

• Dream

• Nap

• Pillow

• Sleep

• Blanket

31

Slumber

Snooze

Bed

Quiet

NapPillow

BlanketNight

Dream

Pajamas

Look at these words for 10 seconds

32

33

Cult

ura

l C

om

pete

nce

CC

MindfulnessKnowledge

Behavior / Skills

• Self• Others• Working with &

Managing Others

• Self• Others• Working with &

Managing Others

• Self• Others• Working with &

Managing Others

of: of:

related to:

Source for Model:Cultural Intelligence

by David C. Thomas and Kerr Inkson

34

Knowledge PieKnowledge Pie

What I Know that

I Don’t Know

What I Know

What I Don’t Know that I Don’t Know

Cultural CompetenceCultural Competence

Unconscious Unconscious BiasBias