BENJAMIN NYCUM3280 Buffington Lane, Cumming, GA 30040 C: (706) 867-5297 nycum11@gmail.com

PROFESSIONAL SUMMARY

Nine-year military veteran seeking challenging position which will utilize my acquired skills allowing forprofessional growth and development. Earned numerous commendations and awards for superior performancein academic, tactical and technical capacities. Effectively trained, supervised and mentored large teams underhigh stress conditions. Desires a leadership role in Law enforcement.

SKILLS

Self-Motivated Civil law knowledgeTeam-Oriented De-escalation techniquesCritical thinking Calm in emergency situationsSecret Security Clearance Culturally-sensitiveResilient Possesses physical staminaOrganized Defensive tactics trainingQuick learner Superior verbal and written communication skillsTeam leader Exceptional attention to detailAdept multi-tasker Excellent interpersonal skillsTroubleshootingExemplifies integrity

WORK HISTORYParachute Rigger (Aerial Delivery Section Sergeant), 03/2006 to CurrentArmy National Guard – 1000 Halsey Ave Marietta, GA 30060

Increased proficiency of soldiers' concept of the mission through sorting and routing incomingcorrespondence and messages.Increased unit cohesion and expertise by developing and leading training programs in preparation for livecombat missions.Performed as a squad leader and platoon sergeant during situational training exercises regarding therigging and securing of loads to multiple types of aircrafts.Expert in tactical and technical guidance.Surveyed and analyzed terrain to determine optimum equipment placement and cautiously weighed thepros and cons of each options.Coordinated integration of company weapons systems into those of adjacent platoons.Tracked thirty personnel along with supplies worth millions of dollars within the company duringextensive and complex airborne operations.Composed numerous operations orders, with minimal time, which encompassed all logistical aspects of themission resulting in ten to thirty percent reduction in cost and time consumption.Established more effective line of communication between leaders and subordinates which increasedaccountability and reduced mission preparation time.

Floor Salesman, 04/2007 to 08/2007Farmer's Home Furniture – 838 Joe Frank Harris Pkwy Cartersville, GA 30120

Developed and maintained long-term relationships with policy holders to ensure customer satisfaction.Identified and qualified customer needs, developed sales strategies, negotiated, and closed profitableprojects with a 85% success rate.Inflated sales over 200% within the first two months by maintaining contact, exploiting resources, andestablishing common ground with clients to secure a spot as the top earning sales agent in the department.Reinvented how team interacts with prospective clients by developing innovative and creative salespitch that was implemented into sales team strategy in 2007.

Cart Attendant, 07/2011 to 07/2012Chestatee Golf Course – 777 Dogwood Way Dawsonville, GA 30534

Dismantled, cleaned and replaced brakes on golf carts.Inspected facility and grounds and picked up any trash.Washed and spot-cleaned golf carts and drink coolers.Greeted customers entering the parking lot to ascertain what each customer wanted or needed.Earned management trust by serving as key holder, responsibly opening and closing the building.Developed reputation as an efficient service provider with high levels of motivation.Scored in top 10% of employees in successful resolution of issues.Recipient of multiple positive reviews acknowledging dedication to excellent customer service.

Seasonal Driver, 10/2013 to 02/2014United Parcel Service – 1300 Old Ellis Rd Roswell, GA 30076

Verified each delivery against shipping instructions before delivering to customers to ensure accuracy.Contacted customers prior to delivery to confirm and coordinate delivery times to accommodate theirschedules.Loaded truck and properly secured items to prevent damage during transportation which resulted in nodamage to any inventory.Completed on-time deliveries by choosing the best and most efficient routes which reduced cost.Submitted receipts and money received from deliveries at the end of each shift without fail and in a timelymanner.Verified that vehicle inspection stickers and registrations were current to elude any potential lawsuits orcitations.Inspected truck equipment and supplies and reported problems and safety hazards to supervisors.Followed the company's loading and unloading procedures for hazardous materials.Completed pre and post-trip safety inspections, recording and reporting any defects and malfunctions.Completed all documentation neatly and accurately.

Installer, 02/2014 to 10/2014Noble Custom Glass – 5177 Belle Wood Ct. #B Buford, GA 30518

Resolved an average of 15 technical inquiries each day resulted in customer confidence andrecommendations.Calibrated and monitored products following installation at the customer's convenience.Analyzed and troubleshot issues following installation by other coworkers.Located and retrieved client records and monitored customer compliance.Met 100% of deadlines and quotas for installations and repairs.Completed logs and reports according to established policies and procedures.Trained customers on proper operation and maintenance of consumables such as shower doors, door locks,shelving, mirrors and window screens.Emphasized product features based on analysis of customers' needs.Maintained friendly and professional customer interactions at all times.Produced creative and unconventional solutions to repair products, without compromising itsprofessional appearance, when replacement seemed to be the only option.Maintained shop, company equipment and inventory as if I had personal ownership.

Installer/Technician, 10/2014 to CurrentGAPCO Inc. – 2151 Centennial Dr. Gainesville, GA 30504

Consistently assumed additional responsibilities and worked extended hours to meet project deadlines.Provided accurate measurements and estimates for all projects.Monitored inventory and reported items to be restocked for each job to prevent delays.Planned and paced work efficiently in order to meet daily, weekly, project or production goals.Observed all safety policies and proceduresRan stainless, aluminum, steel and PVC piping.

Installed, tested and modified circuit breakers, controls, fuses, lights and motors.Fabricated specific electrical component parts and assemblies.Worked extended hours on weekday and weekend projects.Consulted with the supervisor electrician regarding the likely risks associated with the assigned job.Consistently updated knowledge of safety requirements and policies.Demonstrated expertise in the use of cable reels, stripping tools, voltage detectors, crimping tools andwire and cable cutters.Implemented schematics, diagrams and written and verbal descriptions to effectively solve engineeringproject issues.Improved product quality by customizing tools and eliminating variability.Followed up on manufacturing and field reports and resolved outstanding problems.Compiled, processed and analyzed test data and results to improve product quality.Installed valves, hangers, supports and flanges inside piping systems.Eliminated risks by correctly identifying potential safety hazards.Repaired plumbing systems, components and equipment.Expanded trade knowledge by networking with colleagues and participating in courses and seminars.

EDUCATIONBachelor of Science: Liberal Arts, CurrentUniversity of North Georgia - 82 College Cir. Dahlonega, GA

ACCOMPLISHMENTS

Recipient of the U.S. Army Air Assault Badge.Recipient of the U.S. Army Airborne Badge.Recipient of the U.S. Army Pathfinder Badge.Recipient of the U.S. Army Parachute Rigger Badge.Recipient of the U.S. Army Reserve Component Achievement Medal for superior performance evaluations.Selected from more than 10 soldiers to be the Command Group Non-Commissioned Officer in Charge.Selected from amongst 15 peers to receive the "Soldier of the Year" award for the 165th QM Company forhighest level of physical fitness, occupational performance, and marksmanship.Honor graduate from the U.S. Army Leadership Development and Assessment Course.Honor graduate from Army Basic Training at Ft. Knox, KYTwo classes left to finish Bachelor's degree.

AFFILIATIONS

Recruitment liaison for Pi Kappa Phi fraternity chapter in Dahlonega, GA.Active member in The American Legion.Five years of ROTC at the University of North Georgia senior military college.Active member of Mountain Lake church in Cumming, GA

CERTIFICATIONS

Combat Life Saver CertificationUrine Analysis Administrator CertificationMediation CertificationArmy Suicide Intervention and Skills Training CertificationMilitary LicenseRange Control Safety Certification

VOLUNTEER WORK

Former volunteer caretaker at TLC Humane Society Dahlonega, GA in 2007.Former elementary wrestling coach at Woodland High School Cartersville, GA 2003-2006.Former youth group teacher at Saint Francis of Assisi in Cartersville, GA.