BENJAMIN HOUSE Athens, GA. 229-848-2004 benjihouse@gmail.com

PROFESSIONAL SUMMARY

Mission driven military intelligence analyst, finance and management professional with 14 years military [veteran] experience. Successful in redesigning processes and authoring training manuals [which have been adopted into a retail corporation] as well as applying intelligence analytics to identify potential threats.

PROFESSIONAL EXPERIENCE July 2016 – Present; formerly May 2012 – June 2014

Assistant Store Manager America’s Thrift Store

Manage more than 75 employees and four supervisors in the store production line, sales floor, loading dock, driver routes and donation sites.

Maintain full scope of authority and responsibility in ensuring that production quotas are met. Hire, train and develop staff, resulting in a 200% production increase in 2014 over 2013. Design and manipulate data spreadsheets used by managers throughout the coastal region. Created employee training manuals which were distributed throughout the corporation. Redesigned production processes allowing a 20% increase in efficiency in a primary department, Monitor daily data entry and sales predictions. Ensure excellent customer service by personally monitoring sales floor and training employees. Reach sales goals by marketing competitive prices and merchandise selection. Full store responsibility while the store/regional manager travels to regional stores

April 2002 - Present

Intelligence Analyst/Platoon Leader - First Lieutenant: Military Intelligence (35D)

U.S. Army Reserves

Identify information gaps and potential threats by evaluating relevance and accuracy of gathered information using various analytical methodologies and intelligence database systems.

Disseminate warning and threat analysis and brief executive and senior management on actionable intelligence contingencies.

Produced complex multi-source intelligence products derived from intelligence data collection, analysis, evaluation and interpretation.

Responsible for the training, personal and professional development, discipline, combat readiness and safety of a Military Intelligence platoon of soldiers.

Assists the command with training and planning for the Annual Training mission requirements. Maintain Top Secret Clearance (TS/SCI). Former military specialties: Infantry, Cavalry with Afghanistan deployment.

November 2014 – July 2016

Senior Branch Account Executive Citigroup Bank

Achieved personal annual average of 124.5% of the company assigned sales target. Performed credit, financial and property analysis on conventional loan applications in order to

provide customers with the best product, fitting their needs, while maintaining compliance standards. Maintained loan approval authority and compliance regulation control for branch. Performed timely reviews of credit conditions submitted a well as loan resubmissions. Analyzed sales tactics and results and present enhanced approaches in training meetings. Provided exemplary customer service to both internal staff and external customer by explaining

credit decision and offering alternative options when needed. Provided detailed credit counseling to each customer, so that they would better understand how to

increase their credit standing which would allow the company to keep them as future customers. Adequately and effectively explained in written and verbal form the decision reached in a manner

that will maintain a positive relationship with all customers.

BENJAMIN HOUSE PAGE 2

January 2004 – December 2007

Sales Associate AT&T Wireless

Utilized extensive interpersonal skills to promote products/service sales and resolve client issues. Consistently met sales goals by listening to customer needs and matching them with products that

best met their technological and financial needs. Repeat customers and word of mouth recommendations ensured that I always met sales and

account modification goals. Ensured delivery of quality customer service vital to sustaining and growing accounts.

EDUCATION Baccalaureate of Arts, International Affairs, Florida State University, Tallahassee, FL. Baccalaureate of Arts, History, Florida State University, Tallahassee, FL.

German Studies University of Vienna, Vienna, Austria

TRAINING and PROFESSIONAL DEVELOPMENT

April 2015 U.S. Army Intelligence S2 Course (40 hours) August 2014 Army Cyber Operations Planners Course (ACOPC) (80 hours) February 2013 Manager Training Program (10 months) April 2012 Distributed Common Ground System – Army (40 hours) February 2012 U.S. Army Combatives Level 1 (40 hours) March 2012 Military Intelligence Basic Officer Leadership Course (5 months) July 2010 Leader Development and Assessment Course (30 days)

AWARDS and HONORS Army Commendation Medal (x2)

Army Good Conduct Medal

Army Reserves Component Achievement Medal (x4)

National Defense Ribbon

Afghanistan Campaign Ribbon

Army Service Ribbon

Dean’s List (Multiple Semesters)

2008 Commandant’s List, 1st BN (CA), 136th CATR

2010 Distinguished Military Student, Leadership Development and Assessment

HUMANITARIAN EXPERIENCE National Christian Forensics and Communications Association, Community Judge, 2015 Donor, Army Blood Donor Program, 2011 – Present Military Funeral Honors, May 2007 – December 2008 Volunteer, Chernobyl Children’s Hospital, Minsk, Belarus, 1998 Volunteer, Orphanage, Minsk, Belarus, 1998