behavioral interview guide project 2014

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    Behavioral Interview Guide St. Marys Hospital

    By: Maggie, Bari, Matt and Eve MGT 353.71 Dr. Buccini

    December 9, 2014

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    Background Information Client: St. Marys Hospital About: Saint Marys Hospital is a Catholic, not-for-profit, community teaching hospital that has been serving patients in Waterbury, CT and our surrounding communities since 1909. From the moment you enter our doors you will notice what makes us different; the warmth and attentiveness of our physicians and nurses, the cleanliness of our facilities, and the way we make patients and their families feel that they are truly being cared for - like a member of our family. Our commitment to patient safety and satisfaction, dedication to offering the latest in cutting-edge technology, and focus on providing high quality care at the lowest possible cost, makes Saint Marys an excellent choice for all your healthcare needs. Saint Marys is proud to offer:

    A wide variety of medical services, educational classes, and patient resources; A Level II Trauma Center; The only pediatric emergency care unit in the region; Award-winning cardiac and stroke care; Advanced surgical services including the regions only daVinci Robotic Surgery

    System; Exceptional care that excels in quality, value, and safety; and Convenient satellites and affiliates extending from Waterbury to Wolcott, Naugatuck,

    Southbury, Prospect and Watertown. Mission: Saint Marys Health System provides excellent healthcare in a spiritually enriched environment to improve the health of our community. Vision: Saint Marys Health System will be the leading regional healthcare provider. Values: Buildings, programs and services alone do not tell the whole story of Saint Marys Hospital. It is the people the physicians, nurses, staff, volunteers and board members who continue to define what makes the care at Saint Marys beyond measure. All information on this page was gathered from the St. Marys Hospitals Website http://www.stmh.org/about/

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    Job Description: Physician Department: Department of Medicine Schedule: Full Time Shift: Nights Hours: 7 on/ 7 off Details: Saint Marys Hospital is seeking a BC/BE Internal Medicine Physician to work overnights in our well established and rapidly growing Hospitalist Department. This is a hospital-employed position offering extremely competitive salary, benefits and retirement savings plans.

    7 on/7 off schedule, flexible, 12 hours shifts (7:30p-7:30a). Closed ICU No call (only when on duty)! Productivity Incentives CME Malpractice coverage

    Physicians examine patients; take medical histories; prescribe medications; and order, perform, and interpret diagnostic tests. They counsel patients on diet, hygiene, and preventive health care. Information from St. Marys Hospitals Job Opportunities Section https://www.healthcaresource.com/stmaryhosp/index.cfm?fuseaction=search.jobDetails&template=dsp_job_details.cfm&cJobId=905846 Other information that was not provided was gathered from the Bureau of Labor Statistics under Health Care with the occupation of Physicians and Surgeons http://www.bls.gov/ooh/healthcare/physicians-and-surgeons.htm

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    Job Description: Registered Nurse (RN) Department: Critical Care Schedule: Full Time Shift: Nights Hours Per Pay Period: 32 Hours: 11-7 Details: Direct, coordinate, provide and evaluate patient care, as well as, support safety initiatives, handle/support various organization responsibilities. Must have strong customer service and communication skills. Graduate of accredited school of nursing and current CT RN license required. Clinical and technical knowledge and skills consistent with licensure is required. Related experience preferred. Unit specific certification requirements are as follows: Medical/ Surgical/ Coronary Care Unit/ Cardiovascular Unit/Tele/Operating Room/SDS/NVSC- Basic Life Support (within 30 days of hire) and Advanced Cardiac Life Service (within one year of hire). NICU - Basic Life Support (within 30 days of hire) and Neonatal Resuscitation Program required. Labor and Delivery - Basic Life Support (within 30 days of hire), Advanced Cardiac Life Service (within one year of hire), Neonatal Resuscitation Program and Electronic Fetal Monitoring required. Emergency Department - Basic Life Support (within 30 days of hire), Advanced Cardiac Life Service, Pediatric Advanced Life Support, Certified Postsecondary Instructor and Trauma Nurse Core Course (within one year of hire). Information from St. Marys Hospitals Job Opportunities Section https://www.healthcaresource.com/stmaryhosp/index.cfm?fuseaction=search.jobDetails&template=dsp_job_details.cfm&cJobId=955939

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    Job Description: Certified Nurses Assistant (CNA) Department: Critical Care Schedule: Per Diem Shift: Days / Evenings Hours: 7-3 3-11 Details: Provide individualized patient care under the direction of the RN including, but not limited to, selected treatments and interventions to promote patient satisfaction. Must have the ability to be self-directed and flexible. HS diploma or equivalent and a CT Nurse Aide Certification required. Minimum of one-year working experience as a CNA in an acute care facility preferred. Information from St. Marys Hospitals Job Opportunities Section https://www.healthcaresource.com/stmaryhosp/index.cfm?fuseaction=search.jobDetails&template=dsp_job_details.cfm&cJobId=217174

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    Job Description: Senior Financial Analyst Department: Finance/ Decision Support Schedule: Full Time Hours Per Pay Period: 40 Shift: Days Hours: M-F 8:00am-5:00am Details: Bachelors Degree Required

    Reporting to the Director, Budget and Decision Support, the Senior Financial Analyst works with all department managers related to all financial matters including but not limited to: performing analyses of expenditures in relation to the budget, performing current fiscal year end projections, updating and maintenance of cost accounting data. In addition to budget and cost accounting duties, the Senior Financial Analyst will assist in various ad-hoc reporting and analysis to support growth strategies as requested. Key tasks include, but are not limited to, assist with the coordination of annual operating and capital budgets for the Health System, maintains the data gathering systems for the cost accounting and reporting systems, conducts variance analyses on FTEs, expenses and capital expenditures, acts as liaison between finance and the management team.

    Bachelors degree in Accounting, Business, or closely related field required, Masters degree in Business Administration and/or CPA desirable. Two (2) years of cost accounting/budgeting experience preferred. Extensive knowledge of hospital Decision Support and budgeting systems, Kaufman Hall, Axiom and HPM preferred. Must be proficient in spreadsheet, database, and presentation software.

    Information from St. Marys Hospitals Job Opportunities Section https://www.healthcaresource.com/stmaryhosp/index.cfm?fuseaction=search.jobDetails&template=dsp_job_details.cfm&cJobId=815928

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    Job Description: Clerical Coordinator Department: Schedule: Full Time Hours Per Pay Period: 32 Shift: Evenings Hours: 3pm-11pm Details: High School Diploma/Equivalent Required

    Provide general clerical support to the care unit under the direction of unit RN's. Responsible for chart management, data collection, forms management, order & results

    processing, admission/discharge/transfer processing. Post-secondary education in a medical office professional or healthcare administration

    field preferred. Working knowledge of medical terminology preferred. Strong computer skills including data entry & data management required. Ability to multi-task and work in a high demand environment. Exceptional customer service skills required. Information from St. Marys Hospitals Job Opportunities Section https://www.healthcaresource.com/stmaryhosp/index.cfm?fuseaction=search.jobDetails&template=dsp_job_details.cfm&cJobId=298427

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    Interview Process

    1) Preparing for the Interview: a) Review Job Descriptions b) Choose a Ranking System

    i) Setup ii) How to Use

    c) Review Applicants i) Resumes ii) Applications

    d) Interview Questions i) Legal Considerations ii) Behavioral Questions vs. Theoretical Questions

    2) Delivery of Interview a) Setup the Interview

    i) Organize what questions to ask for what candidate b) Ask Questions

    i) What to Ask ii) What not to Ask

    c) Ending the Interview 3) Review Process

    a) Reviewing the Candidates b) Selection Process

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    Preparing for the Interview

    1. Review Job Descriptions a. Familiarize yourself with the job descriptions b. Ask yourself questions that will help conduct the interview

    i. Job requirements? ii. Education requirements? iii. Daily tasks? iv. Skills or abilities needed? v. Working Conditions?

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    Information from Buccini Associates

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    2. Choose a Ranking System a. Set up a worksheet to evaluate candidates b. How to Use

    i. Determine criteria ii. Give criteria a weight iii. Give candidate a rating based off of the