become a leader presentation deck sep 2015

Become a Leader:A toolkit for those who want to lead

cc: VinothChandar - https://www.flickr.com/photos/44345361@N06

Mike Bird

Administrivia

cc: kenteegardin - https://www.flickr.com/photos/26373139@N08

Who am I?cc: Thomas Hawk - https://www.flickr.com/photos/51035555243@N01

The purpose of this session

cc: kuribo - https://www.flickr.com/photos/39776840@N00

What we'll do this morning

• First, we’ll consider what it is to lead

• Then we'll look at some ideas to help when we want to lead

• Finally, we'll try the ideas out

cc: Randi Deuro - https://www.flickr.com/photos/67859712@N06

For every complex problem, there is a simple solution...

...and it's wrong.(H.L.Mencken)

Let's consider what it is to lead

cc: pedrosimoes7 - https://www.flickr.com/photos/46944516@N00

"Leadership is the art of getting someone else to do something you want done because he wants to do it."

(Dwight D. Eisenhower)cc: Marion Doss - https://www.flickr.com/photos/7337467@N04

Why be a leader?

cc: JD Hancock - https://www.flickr.com/photos/83346641@N00

Everything about us was once a dream...

Then someone led others to make it realcc: betta design - https://www.flickr.com/photos/65768710@N00

Our dreams don't need to be big to make a difference

cc: infomatique - https://www.flickr.com/photos/80824546@N00

Leaders need people

cc: Barack Obama - https://www.flickr.com/photos/94975828@N00

What is a team?

cc: 'PixelPlacebo' - https://www.flickr.com/photos/12142259@N00

Team:• A group of people who

recognise that they need each other to achieve a common goal

cc: woodleywonderworks - https://www.flickr.com/photos/73645804@N00

A leader• Someone trusted by others to be the

person who takes decisions about the direction and standards of the team, so that the team takes purposeful action

cc: Sarah G... - https://www.flickr.com/photos/96526303@N00

Trusted by others• We show we have integrity• We show we have credibility

cc: v1ctory_1s_m1ne - https://www.flickr.com/photos/80221456@N00

Integrity• We keep the promises we

make

cc: Christopher.Michel - https://www.flickr.com/photos/50979393@N00

Credibility• We make promises we can

keep

cc: victoriabernal - https://www.flickr.com/photos/24893922@N00

TRUST IS MEASURED IN TERMS OF RISK.

How much I trust you=How much I am prepared to risk

with youcc: GotCredit - https://www.flickr.com/photos/30576334@N05

A leader• Someone trusted by others to be

the person who takes decisions about the direction and standards of the team, so that the team takes purposeful action


Leaders make decisionscc: snigl3t - https://www.flickr.com/photos/58598613@N00

"The buck stops here."

(Harry S Truman)cc: Kheel Center, Cornell University - https://www.flickr.com/photos/38445726@N04

A leader faces a choice -AND THEN DECIDES

A leader consults with a few people-AND THEN DECIDES

A leader consults with everyone - AND THEN DECIDES

cc: derekbruff - https://www.flickr.com/photos/46259794@N02

Make better decisions• We are clear about the specific choice

we face• We know (and are prepared to

explain) our key criteria• We consider at least three alternatives• We clarify the risks we are choosing to

accept• AND THEN WE DECIDE

cc: garrettc - https://www.flickr.com/photos/35468140272@N01

We will never have all the informationwe need to make a decision.

"If you have less than 40% of the information you need to make a decision, you're shooting from the hip. If you wait to get more than 70% of the information you need, the decision will usually have passed you by."

(Colin Powell)cc: jdlasica - https://www.flickr.com/photos/36521958135@N01

(Usually) a fast bad decision is better than no decision at all.

"When placed in command, take charge."

(Norman Schwarzkopf)cc: Henri Photography - https://www.flickr.com/photos/48116367@N07

Leaders set direction

cc: FutUndBeidl - https://www.flickr.com/photos/61423903@N06

Direction inspires

cc: Superlekker - https://www.flickr.com/photos/7755428@N04

Nothing great wasever achievedwithout enthusiasm

(Ralph Waldo Emerson)cc: theqspeaks - https://www.flickr.com/photos/83261600@N00

"If you want to build a ship, don’t drum up the men to gather wood, divide up the work and give orders.

Instead, teach them to yearn for the vast and endless sea."

(Antoine de Saint-Exupéry)cc: ***Bud*** - https://www.flickr.com/photos/87519500@N00

Where should we go?• We begin with WHY..• Then HOW...• Then WHAT...• (Simon Sinek)

cc: TED Conference - https://www.flickr.com/photos/62773263@N00

"Do you want to sell sugared water for the rest of your life...

...or do you want to change the World?"

(Steve Jobs' pitch toJohn Sculley to join Apple)

cc: Keith Williamson - https://www.flickr.com/photos/34673186@N03

GM• "We aim to make customers for life..."

(WHY)• ...by making the World's best cars and

trucks... (HOW)• ...with compelling designs, flawless

quality and reliability, and leading safety, fuel economy and infotainment features." (WHAT)

cc: Hugo90 - https://www.flickr.com/photos/32109282@N00

NHS Scotland• "... people...have a fairer share of the

opportunities, resources and confidence to live longer, healthier lives.." (WHY)

• "...reduce health inequalities• and improve health.... (HOW)• ...(we) influence policy and practice...and

promote action across public services to deliver greater equality and improved health for all ." (WHAT)

cc: hubertk - https://www.flickr.com/photos/44749468@N00

My Marketing Dept• "...offer the best customer experience

in financial services (WHY)• "...by listening and responding to

customers... (HOW)• ...we deliver people, process and

technology projects across the organisation to improve performance against customer feedback ." (WHAT)

cc: Tax Credits - https://www.flickr.com/photos/76657755@N04

If we don't wantto set a vision, we canfocus on outcomes:

"By the end of X, we will have achieved…"

cc: tochis - https://www.flickr.com/photos/43217080@N00

"I'm helping toput someoneon the moon."

Janitor, theApollo Space Programme

cc: x-ray delta one - https://www.flickr.com/photos/40143737@N02

Know what we want.

Know why we want it.

Say that we want it.

cc: DonkeyHotey - https://www.flickr.com/photos/47422005@N04

What do you want?

Why?

cc: ATIS547 - https://www.flickr.com/photos/25654510@N00

Leaders set standards

cc: Bogdan Suditu - https://www.flickr.com/photos/8726888@N08

"The standard we walk past...

...is the standard we accept."

(David Morrison)cc: Jenny P. - https://www.flickr.com/photos/50682874@N00

Set the standard• The standards we set are expectations

for the performance we want, based on outcomes

• These standards should line up with the outcomes we want

• The standards to which we pay attention are the only standards our teams will adopt consistently

cc: Adrian ... - https://www.flickr.com/photos/41279068@N08

What standards?• Standards for performance - WHAT

our team will do or deliver• Standards for values - HOW our team

will do or deliver• If we have to compromise,

compromise on performance standards, not values

cc: Andreas E J - https://www.flickr.com/photos/25507200@N07

(Sam Walton)High expectations are key to everything

cc: _gee_ - https://www.flickr.com/photos/32426344@N00

What standards will we set?

cc: Plashing Vole - https://www.flickr.com/photos/31186061@N02

Purposeful action

Action that moves in the direction you wantcc: bradhoc - https://www.flickr.com/photos/58719682@N07

Thinking purposefully:

How will this get us closer to our goal?What difference do we want

to see?cc: evilpeacock - https://www.flickr.com/photos/74637221@N00

Nothing yields data like action

cc: Gerg1967 - https://www.flickr.com/photos/22077805@N07


• We’ve considered what it is to lead

• Now we'll look at some ideas to help when we want to lead

• Finally, we'll try the ideas out


Others have to see us as leaders

cc: Loving Earth - https://www.flickr.com/photos/26235754@N05

How we speak, and what we do, shapes how others see us

cc: scragz - https://www.flickr.com/photos/27261720@N00

Leader language

cc: defndaines - https://www.flickr.com/photos/18062912@N00

How we speak as leaders is more than thumping the table

cc: pedro.serapio - https://www.flickr.com/photos/125390887@N07

Leader language• We agree• We thank• We picture the future• We want• We summarise• We use the Imperative• We ask specific, open questions• We use conversational judo


We agree

cc: Jose Picardo - https://www.flickr.com/photos/25451516@N03

We thank people

cc: Stuck in Customs - https://www.flickr.com/photos/95572727@N00

We ask "what will that look like?"

cc: haglundc - https://www.flickr.com/photos/86676407@N00

We say what we want

cc: CarbonNYC [in SF!] - https://www.flickr.com/photos/15923063@N00

We summarise

cc: Kaptain Kobold - https://www.flickr.com/photos/95492938@N00

We use the imperative

We use specific, open questions

cc: an untrained eye - https://www.flickr.com/photos/26312642@N00

Specific open questions

• What, precisely...?• Where, exactly...?• How do you know...?• Why do we think this...?

cc: infomatique - https://www.flickr.com/photos/80824546@N00

We use conversational judo

cc: KOREA.NET - Official page of the Republic of Korea - https://www.flickr.com/photos/42438955@N05

Conversational judo 1• Ask what the issues are• Note each issue• Don't defend, argue or probe• Ask "what else...?"

cc: Singapore 2010 Youth Olympic Games - https://www.flickr.com/photos/15322733@N05

Conversational judo 2• When issues run out, go back

to the first one• Ask "When you said this, what

did you mean...?"• Don't defend, argue or probe

cc: KOREA.NET - Official page of the Republic of Korea - https://www.flickr.com/photos/42438955@N05

Conversational judo 3• For each clarified issue, ask

"What will we do about this?"• Then ask, "Who will do this? By

when?"• Doing this turns vague issues into

specific actionscc: Giuseppe Broccolo - https://www.flickr.com/photos/55726823@N06

Leader language• We agree• We thank• We picture the future• We want• We summarise• Imperative• We ask specific, open questions• Conversational judo


How we speak, and what we do, shapes how others see us

cc: scragz - https://www.flickr.com/photos/27261720@N00

Leader behaviours

cc: Tulane Public Relations - https://www.flickr.com/photos/28035080@N04

What we do has much more impact than what we say.

(Stephen R. Covey)

cc: katerha - https://www.flickr.com/photos/8489692@N03

What leaders do• Pay attention• Praise, praise, praise• Value time• Initiate• Write the notes• Walk, not run

cc: The Natural Step Canada - https://www.flickr.com/photos/36238874@N02

We pay attention

cc: Hernan Piñera - https://www.flickr.com/photos/67430875@N03

We find reasons to praise, often

cc: mac_ivan - https://www.flickr.com/photos/25100842@N08

We value our time, and that of others

cc: KaylaKandzorra - https://www.flickr.com/photos/48077358@N02

We choose to act: we initiate

cc: dylancantwell - https://www.flickr.com/photos/32677645@N06

We find things to fix

cc: krembo1 - https://www.flickr.com/photos/91672050@N00

We write up what was agreed

cc: Kalexanderson - https://www.flickr.com/photos/45940879@N04

We walk, not run

Leader language• We agree• We thank• We picture the future• We want• We summarise• Imperative• We ask specific, open questions• Conversational judo



• We’ve considered what it is to lead

• We’ve looked at some ideas to help when we want to lead

• Now, we'll try the ideas out


Using the ideas• Trust: make and keep small promises• Find things to initiate or fix (with others)• Work out what you want• Start using leader language• Get into the habit of praise• Think about your personal standards for

performance and values• Start training your boss / tutor

cc: tom_bullock - https://www.flickr.com/photos/22206162@N03

Trying the ideas out• We lead for the first time• We don't have an ideal team• We have a new boss• We have a useless boss• We lead something scary and

important• We want to use the ideas when we

leave here todaycc: Jenn Durfey - https://www.flickr.com/photos/52498245@N03

What can we do to show we can be trusted to lead?

cc: Dobi. - https://www.flickr.com/photos/49503013427@N01

What standards will we set?

cc: Plashing Vole - https://www.flickr.com/photos/31186061@N02

What questions do you have?

Mike [email protected]

@bird_mikecc: Leo Reynolds - https://www.flickr.com/photos/49968232@N00

become a leader presentation deck sep 2015

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