become a leader communicator 11 1 2011 without notes
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CCWA Emerging Leader Women's Conference - Presenter: Jill Vaughan - Virginia LotteryTRANSCRIPT
J i l l Lawrence Vaughan, APR
Director of Communications
Virginia Lottery
BECOME A LEADER COMMUNICATOR
More than sharing information
Communicating that moves people to action (and they feel great about doing it)
WHAT IS A LEADER COMMUNICATOR?
Sheila Hill-Christian
President & CEO
Hill-Christian Consulting Group
THE EXPERTS: MY MENTORS
Paula Otto
Executive Director
Virginia Lottery
THE EXPERTS: MY MENTORS
Kim Farlow
Director, Public Relations
Big River
THE EXPERTS: MY MENTORS
Pam DiSalvo Lepley, APR
Chief Communicat ions Offi cer/Execut ive Director , Div is ion of Univers i ty Relat ions
Virg in ia Commonwealth Univers i ty
THE EXPERTS: MY MENTORS
Click icon to add picture
Denise Wright
Communications & PR Manager
Luck Stone Corporation
THE EXPERTS: MY MENTORS
Tina Lambert, CAE
Vice President, Member & Public Relations
Virginia Society of CPAs
THE EXPERTS: MY MENTORS
Linnie S. Carter, Ph.D., APR
President & CEO
Linnie Carter & Associates LLC
THE EXPERTS: MY MENTORS
Have a clear sense of your moral compass
Be open and honestKeep your promisesDon’t hold on to bad newsBe fiercely loyal to your organizationTackle healthy conflict head onNEVER burn bridges
COMMUNICATE WITH INTEGRITY
Take the high roadActions speak louder than wordsLead by exampleYou either make or break the message
COMMUNICATE WITH INTEGRITY
Schedule time on your calendar to communicate
Make the most of that timeSaying you don’t have time is not an option
Be accessible to everyone in the organization
TAKE TIME TO COMMUNICATE
Stop and listenTalk to your audience, not to yourselfRespond to the most diffi cult call firstThink about the “how” and “why”Demonstrate your passionBe curiousDocument as much as possible
REMEMBER THE FUNDAMENTALS
Never handle a piece of paper or electronic communication more than once
Always have someone proofread your writing
Select the right communications vehicleAsk open-ended questions to spark dialogue
Know your audience
REMEMBER THE FUNDAMENTALS
Be decisiveKeep your ego in checkGo out of your way to communicate to all and treat everyone with respect
Build relationships with diffi cult people
Say thank you oftenKeep your cool
BUILD TRUST WITH PEOPLE
Be visible and approachableMake others feel good about themselves and their contributions
Ask for others’ opinions regularlyFocus on relationships
BUILD TRUST WITH PEOPLE
Learn how to hold your own in a business conversation
Know the jargon, as annoying as it isTake the jobs no one else wantsBe a life-long learner and surround yourself with others who embrace this
LEARN THE BUSINESS
Immerse yourself in other areasMonitor industry trendsUnderstand the organizational strategy
How do you fit in?How do other departments fit in?How can you help and add value?Be a silo buster
LEARN THE BUSINESS
Answer questionsGo beyond answering questions, create conversations
Ask questions. Do others get it?7 times, 7 ways
CHECK FOR UNDERSTANDING
Saying something in e-mail that you would not say to someone’s face
Being unresponsiveNot answering a question because the recipient will not like the answer
Inappropriate use of e-mailTyposSitting in meetings and offering nothing
AVOID THESE AT ALL COSTS!
Being afraid to ask questionsRequesting something from a colleague at the last minute or past due
E-mailing or texting during meetings or meals
Being inconsistent
AVOID THESE AT ALL COSTS!
Do not gossipIn a status meeting, make your point and move on
Rehearse every time, especially when you don’t think you need to
BONUS TIPS FROM JILL
Are you a constant positive reflection of the organization?
Does your personal brand sparkle? If not, scrub it!
Have you Googled yourself lately?
BONUS TIPS FROM JILL
YOUR PERSONAL BRAND IS EVERYWHERE
Let’s check for understanding!
QUESTIONS?
Thank you!
Jill Lawrence Vaughan, APRhttp://
www.linkedin.com/pub/jill-lawrence-vaughan
GO FORTH AND COMMUNICATE