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  • JoanBeauneManager,Administration,Research&MembershipTourismLondon

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    OpeningRemarks 3

    AccessibleTourisminLondon 5

    AboutthePlan 8

    PurposeandScope 9

    DidYouKnow? 11

    ReviewandMonitoring 13

    Provincial AccessibilityLegislation 14

    AccessibilityStandardsforCustomerService 15

    IntegratedAccessibilityStandards 16

    TourismLondonRequirements 18

    BestPractices 20

    FacilityUpgrades 23

    MovingForward 24

    AFinalWord 25

    Testimonial 26

    AddendumTourismLondonAccessibilityPlan

  • IwouldliketoextendasincerethankyoutotheTourismIndustryAssociationofOntarioontheir10th AnnualOntarioTourismSummitandtheOntarioTourismAwards.

    Asbackground,theTourismLondonWellingtonRoadTouristInformationCentrewasbuiltin1986 IwouldliketopointoutthatNOinteriorrenovationshadbeenmadetoourTouristInformationCentreuntilthespringof2013.

    TheTourismLondonWellingtonRoadTouristInformationCentrelocatedat696WellingtonRoadSouthisnowtrulyaWelcomeCentreandamodelforaccessibilityprovidingbarrierfreeaccess.AllvisitorscannowaccessvisitorinformationwithdignityandhaveapositivefirstimpressionoftheCityofLondon.

    TheWellingtonRoadTouristInformationCentreisopen7daysaweekandin2013morethan18,000visitorsutilizedourTouristInformationCentres.

    IncludedpleasefindtheTourismLondonAccessibilityPlan,bestpractices,andaccessibilityachievementsforTourismLondon.Inparticular,ourWellingtonRoadTouristInformationCentreredesignwhichisamodelforaccessibility.Inadditionalyouwillfindfacts,photosandtestimonialstoreflectthebarrierfreerenovationsthatweremadetotheTourismLondonWellingtonRoadTouristInformationCentre.

    Thankyou!

    "EnabletheDisabled;TranslateDisabilityintoAbility;Capability,awinningOpportunityIndeedaReality" DrVeena Kumari

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  • TourismLondonhasworkedincollaborationwiththeCityofLondontoremovebarriersandfacilitateaccessibilityatourTouristInformationCentres.AboutoneineightLondonersiscurrentlylivingwithadisability.Accessibilityaffectsallofusincludingfriends,familiesandcoworkers.

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  • TourismLondonhascomealongway.Ontariohasestablishedagoalofafullyaccessibleprovinceby2025.TourismLondoniswellonitswaytomeetthestandardssetoutintheAccessibilityforOntarianswithDisabilitiesAct(AODA).ThisplanwillmeetandexceedthoseneedsandwillsetanexampleforotherTourismorganizationsinOntario.

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  • Our5yearPlanprovidesanoverallviewofhowtheCityintendstoreachitsgoalofremovingbarriersandbecomingmoreaccessible.Thisplanincludesanoverviewofworkcompleted,aswellasnewactionstobecompletedoverthenextfiveyears.

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  • Toimproveopportunitiesforpersonswithdisabilities.

    Toprovidefortheirinvolvementintheidentification.

    RemovalandpreventionofbarrierstotheirfullparticipationinthelifeoftheProvinceofOntario.

    FocusisonimplementingtherequirementsoftheIntegratedAccessibilityStandardRegulation.

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  • About4.4millionCanadians(14.3%)reportedhavingadisabilityin2006.

    Theoverallsatisfactionwithgovernmentservicesislowerforpersonswithdisabilities,buthasbeenimprovingsteadilyovertime.

    Disabilitytendstoincreasewithage.

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  • Itisestimatedthat20%ofthepopulationwillhavesomeformofdisabilityinthenext20years.

    StatisticsCanadashowedthatbetween2001and2006,thelargestincreaseintheemploymentratewasamongpeoplewithdisabilities.Therateclimbedto53.5%from49.3%.

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  • TourismLondonstaffareresponsibleformonitoringtheprogressoftheTourismLondonAccessibilityPlan.

    TourismLondons2013 2017AccessibilityPlanwillbereviewedandupdatedeveryfiveyears.

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  • TheAccessibilityforOntarianswithDisabilitiesAct(AODA)providesforthedevelopment,implementationandenforcementofaccessibilitystandardswithavisionofafullyaccessibleOntarioby2025.

    Standardshavebeendevelopedinfiveareas: CustomerService Transportation InformationandCommunication Employment PublicSpaces(BuiltEnvironment)

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  • TheAccessibilityStandardsforCustomerServicecameintoeffectonJanuary1,2008,makingthemthefirsttobecomelawundertheAODA.ThisregulationrequiredallmunicipalitiestobeincompliancebyJanuary1,2010.

    TourismLondoniscurrentlyincompliance,andfulfillingongoingobligationsincludingconductingtraining,andmaintainingpolicies.

    TourismLondonsOrientationManualisincompliancewithcustomerservicelaws.

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  • TheIntegratedAccessibilityStandardcameintoeffectonJuly1,2011andisnowlaw.

    TheRegulationcoversthefollowingstandardareas: InformationandCommunication Employment Transportation DesignofPublicSpaces(BuiltEnvironment)

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  • OnJanuary1,2013theIntegratedAccessibilityStandardsRegulationwasamendedtoincludeaccessibilityrequirementsfortheDesignofPublicSpaces(BuiltEnvironment).

    Thegoalofthesestandardsistoremovebarriersinpublicspacesandbuildings.

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  • TourismLondonwillberequiredtomeetaccessibilityrequirementswhenconstructingandmaintainingneworredevelopedelementsofpublicspacesincluding: Exteriorpathsoftravel AccessibleTouristInformationCentreparkinglotsandrampedareasintobuilding

    Barrierfreeservicecounterandwaitingareas Barrierfreeaccesstophoneandcomputer

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  • UpdatedAccessibilityinformationonTourismLondonswebsite.

    Providingorientationtosummerstaffregardingbarrierfreeaccessible.

    Coordinatingsiteinspectionstohotelsregardingwheelchairaccessibility.

    Providelistingofwheelchairaccommodationinthecity.

    IdentifiedbarriersandrenovatedtheWellingtonTouristInformationCentreinsummerof2013toensureitiswheelchairaccessibleandbarrierfree.

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  • IdentifiedwheelchairparkingspotsattheWellingtonRoadTouristInformationCentre/WelcomeCentre.

    Wheelchairlogooninteriorpublicwashroomdoors.

    DeliveredAccessibleCustomerServicetrainingtoallnewfrontlineTouristCounsellors.

    Consultationwiththetaxicompanyprovidersregardingaccessibility.

    Continuedtousefeedbackmethodsforaccessibilityrelatedfeedbackonlineandbyemailandbytelephone.

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  • BegantheredesignoftheTourismLondonswebsitewithcontrastofcolour.

    InclusionofaccessibilityofhotelsandattractionimprovementsonTourismLondonswebsite.

    ImplementedprovisionsintheIntegratedAccessibilityStandardsincludingprovidingaccessibleemergencyandpublicsafetyinformation;ensuringemployeesaregivenaccessibleworkplaceemergencyresponseinformation.

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  • DowntownandWellingtonRoadSouthTouristInformationCentres equippedwithremotedooropeners.

    Signageinbraille.

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  • Werecognizethatcreatingacitywhereeveryonecanparticipatefullyisnecessarytorespecttherightsanddignityofallcitizensandtourists.

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  • TourismLondonremainscommittedtotheobjectivesandintentoftheAODA.Removingbarriersimprovesthequalityoflifeforpeopleofallagesandabilities.TourismLondonisrecognizedasaleaderinaccessibility,andcontinuestoserveasanexampleforotherTourismoffices.

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  • Tourism London Accessibility Plan

    2013-2017

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    A Message from John Winston Tourism London has worked in collaboration with the City of London to remove barriers and facilitate accessibility at our Tourist Information Centres. About one in eight Londoners is currently living with a disability. Accessibility affects all of us including friends, families and coworkers.

    London has emerged as a leader in accessibility. Over the past several years, we have developed some of the most comprehensive community resources related to accessibility available, most notably the Facilities Accessibility Design Standards (FADS), which has been adopted by over 80 other municipalities, school boards, hospitals and universities as their minimum standard for new or redeveloped buildings. We continue to make gains in the areas of employment, transportation and infrastructure. Our accessible recreation and leisure opportunities continue to grow. We have an extensive network of accessible trails and pathways throughout the city. We have some of the most accessible recreation facilities and community centres in the province.

    Tourism London has come a long way. Ontario has established a goal of a fully accessible province by 2025. Tourism London is well on its way to meet the standards set out in the Accessibility for Ontarians with Disabilities Act (AODA). This plan will meet and exceed those needs and will set an example for other Tourism organizations in Ontario.

    John Winston General Manager Tourism London, City of London

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    Table of Contents

    A MESSAGE FROM JOHN WINSTON ........................................................................................ 11. ABOUT THE PLAN ................................................................................................................ 3PURPOSE AND SCOPE .................................................................................................................... 3REVIEW AND MONITORING .............................................................................................................. 42. PROVINCIAL ACCESSIBILITY LEGISLATION .................................................................... 4ACCESSIBILITY STANDARDS FOR CUSTOMER SERVICE (O. REG. 429/07) ......................................... 4INTEGRATED ACCESSIBILITY STANDARDS (O. REG. 191/11) ............................................................ 43. ACCESSIBILITY ACHIEVEMENTS IN 2013 ......................................................................... 54. MOVING FORWARD ............................................................................................................. 65. A FINAL WORD ..................................................................

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