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BBM EnterpriseQuick Start Guide

Quick Start Guide

For BlackBerry 10 devices

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Welcome to BBM Enterprise

This documentation is provided “as is” and without condition, endorsement, guarantee, representation or warranty, or liability of any kind by BlackBerry Limited and its affiliated companies, all of which are expressly disclaimed to the maximum extent permitted by applicable law in your jurisdiction. ©2017 BlackBerry. All rights reserved. BlackBerry® and related trademarks, names, and logos are the property of BlackBerry Limited and are registered and/or used in the U.S. and countries around the world. Android and Google Play are trademarks of Google Inc. iPhone is a trademark of Apple Inc. iOS is a registered trademark of Cisco Systems, Inc. and/or its affiliates in the U.S. and certain other countries. iOS® is used under license by Apple Inc. All other trademarks are the property of their respective owners.

BBM Protected is now BBM Enterprise! If you’re a current BBM or BBM Protected user, you can switch to the BBM Enterprise app quickly and easily. All your BBM contacts are added in BBM Enterprise automatically.

Before you switch to BBM Enterprise, make sure you’re using the latest version of BBM. To check that you have the latest version of BBM installed, open BlackBerry World. Tap > My World > My Apps & Games. At the top of the screen, tap the Updates tab. If BBM appears in the Updates tab, tap the Update icon.

Switch from BBM Protected to BBM Enterprise1. In the BBM app, swipe down from the top of the screen. 2. Tap . 3. Tap Switch to BBM Enterprise (figure 1).4. If prompted, download the latest version of BlackBerry World by completing the following steps: •OntheprompttodownloadBlackBerryWorld,tap Download (figure 2). •OntheBlackBerryWorlddownloadscreen,tap Update.5. Once you updated BlackBerry World, close and reopen the BBM app again.6. Tap Continue to download the BBM Enterprise app. After BBM Enterprise is downloaded, the BBM Enterprise app opens automatically.7. To sign in to BBM Enterprise, tap Continue (figure 3).

FIGURE 1: SWITCH TO BBM ENTERPRISE

FIGURE 2: UPDATE BLACKBERRY WORLD

FIGURE 3: SIGN IN TO BBM ENTERPRISE