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BBM EnterpriseAdministration Guide for BlackBerry UEM

1.2.1.142

2019-03-12Z

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Contents

ManagingBBM EnterpriseinBlackBerry UEM...................................................5User and device management.............................................................................................................................. 5Activating users...................................................................................................................................................... 5BBM Enterprisecloud directory service management........................................................................................ 5Configure theBBM EnterpriseforWindowsinstallation.....................................................................................6

Prerequisites..................................................................................................... 7

BBM Enterpriselicenses forBlackBerry UEM....................................................8

Administrators.................................................................................................. 9

Enable BBM Enterprise on BlackBerry UEM.....................................................10

CreateBBM Enterpriseprofiles....................................................................... 11

Creating an activation profile.......................................................................... 14ActivatingBBM Enterprise...................................................................................................................................14Data flow: ActivatingBBM Enterpriseon a device............................................................................................15

Activation email.............................................................................................. 17Edit the defaultBBM Enterpriseactivation email..............................................................................................17

Check the default device activation settings................................................... 18

BlackBerry UEM Self-Service.......................................................................... 19Select the activation email template to use...................................................................................................... 19Define a user role.................................................................................................................................................19

Users and groups............................................................................................20Creating groups.................................................................................................................................................... 20Creating user accounts........................................................................................................................................20Importing users from a .csv file......................................................................................................................... 20

User accounts................................................................................................. 22

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Configure event notifications for BBM Enterprise............................................23

ArchivingBBM Enterprisecontent inBlackBerry UEM.....................................24ArchiveBBM Enterprisecontent inBlackBerry UEM.........................................................................................24Data flow: Archiving BBM Enterprise messages............................................................................................... 24BBM Enterprise audit log files............................................................................................................................ 24Read theBBM Enterpriseaudit log files............................................................................................................ 25

DeactivateBBM Enterprise..............................................................................26

Firewalls forBBM Enterprise...........................................................................27

Best practices................................................................................................. 28Managing both MDM and BBM Enterprise on the same tenant.......................................................................28Managing BBM Enterprise users and their accounts across one or more UEM servers in the same

organization..................................................................................................................................................... 28

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ManagingBBM EnterpriseinBlackBerry UEMYou can manageBBM Enterpriseusers and policies forAndroid,iOS,Windows, andmacOSdevices fromtheBlackBerry UEMorBlackBerry UEM Cloudmanagement console.

Note: If you plan to activateBBM EnterpriseonAndroidoriOSdevices, ensure that you select MDM Controls asthe allowed activation type.

Note: To manageBBM EnterpriseonBlackBerry 10devices, you must continue to use theBlackBerry EnterpriseIdentityconsole. If a user has at least oneBlackBerry 10, even if their other devices are not, you should continuemanaging that user from theBlackBerry Enterprise Identityconsole.

User and device managementYou can perform the following tasks from theBlackBerry UEMmanagement console:

Import users individually, using a .csv file, or through an Active Directory group ManageBBM Enterpriseprofiles and policies AssignBBM Enterprisepolicies to users individually or in groups View and manageBBM Enterpriselicenses Restrict administrative actions onBBM Enterprisepolicies and users based on UEM administrative roles Customize theBBM Enterpriseactivation email template Assign and remove user access toBBM Enterprise AssignBBM Enterpriseactivation credentials and define activation behaviour (maximum number of activated

devices, allowed OS versions, expiry time of activation credentials, define complexity of activation passwords) Allow the use ofBlackBerry UEM Self-Serviceto activateBBM Enterprise View the details of users activated withBBM Enterprise Delete individual devices ofBBM Enterpriseusers Manage user information automatically with theBBM EnterpriseCloud Directory ArchiveBBM Enterprisemessages Review and audit actions carried out by administrators onBBM Enterprise -specific policies, users, and groups

Activating usersWhen you activate BBM Enterprise users in BlackBerry UEM, users enter a one-time password instead of aBlackBerry ID during activation. You generate the activation password and set it to expire after a specified time.You can also set an activation password to expire after first use.

You can migrate existing BBM Enterprise users from BlackBerry Enterprise Identity to UEM-based management.When users are migrated, all contacts and chats are migrated. However, the migration path is one way: userscannot migrate back to BlackBerry Enterprise Identity from UEM.

BBM Enterprisecloud directory service managementYou can update the cloud directory directly by entering or importing user details. Users are also automaticallyimported to the cloud directory upon entitlement toBBM Enterpriseand automatically removed from the clouddirectory when their entitlement is removed.

|ManagingBBM EnterpriseinBlackBerry UEM|5

BBM Enterprisesupports and synchronizes the following properties of the user profile toBBM EnterpriseCloudDirectory:

Email (mandatory) First name (mandatory) Last name (mandatory) Department (optional) Title (optional) Phone, mobile or work (optional)

Configure theBBM EnterpriseforWindowsinstallationYou can extract an .msi file from theBBM EnterpriseforWindows.exe file and configure some installationsettings for users (for example, you can specify the language thatBBM Enterpriseis installed with).

When you extract the .msi file, you must specify one of the following language codes:

English: 1033 German: 1031 Spanish: 1034 French: 1036 Italian: 1040 Dutch: 104

1. In a command prompt, run the following command to extract the .msi and corresponding languagefiles:BBMSetup.exe /s /x /b"ExtractToPath" /v"/qn" /lLanguageCodeThe MSI and language .mst file are extracted.

Note: If you run this command on a computer that hasBBM EnterpriseforWindowsinstalled,BBMEnterprisewill be uninstalled.

2. Do one of the following:

To specify the language thatBBM Enterprisewill be installed with, runBBMSetup.msiTRANSFORMS=LanguageCode.mst

To direct users to theUEMsign-in screen during installation, runBBMSetup.msi UEMSIGNIN=1TRANSFORMS=LanguageCode.mst

|ManagingBBM EnterpriseinBlackBerry UEM|6

PrerequisitesBefore you enableBBM EnterpriseonBlackBerry UEM, you must:

Install and configureBlackBerry UEMorBlackBerry UEM Cloud. For more information, see theBlackBerry UEMdocumentationand theBlackBerry UEM Cloud documentation.BlackBerry UEMon-premises must be at aminimum of version 12.10.1.

Obtain and install licenses. For more information, seeBBM Enterprise licenses for BlackBerry UEM. ConnectBlackBerry UEMto an SMTPmail server so that you can email activation information and passwords

to users. For more information see theConfigurationandAdministrationcontent forBlackBerry UEMandtheConfigurationandAdministrationcontent forBlackBerry UEM Cloud.

For information about operating systems that supportBBM Enterprise, see theMobile/Desktop OS and EnterpriseApplications Compatibility Matrix.

|Prerequisites|7

http://help.blackberry.com/en/blackberry-uem/current/http://help.blackberry.com/en/blackberry-uem/current/http://help.blackberry.c

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