Personal Resume

Mark J Bausman Home Phone: 972 509-1148432 Da Vinci Ln Cell Phone: 469 427-9317Wylie, Texas 75098 Email: mbausman@earthlink.net

Career Summary:Five plus years of recent production environment experience responsible for release management of business application software for the Home Mortgage business at Bank of America. Prior to that, thirteen plus years of experience as a Project Manager in deployment of Scopus and Siebel applications. Expert in use of waterfall SDLC and familiar with Agile SDLC. Excellent communications skills and able to collaborate with all levels of the organization. Have a demonstrated track record of successful results in both the consultant and permanent employee positions.

Employment History:Bank of America, Charlotte, North Carolina – June 2003 to April 2016. Senior Production Services Lead/Release Manager (Aug 2010 to April 2016)Team member responsible for oversight, communication, collaboration and management of release of business software changes to the bank production environment for the Home Mortgage business segment. For assigned projects, responsible to ensure compliance to release process including milestone and deliverables completions as scheduled. Deliverables included certified completion of test scripts, remediated defects, outage plans, contingency plans, deployment plans, code base line deployments, code lock restrictions and interdependency/cross project verifications. Usually assigned 25 to 30 projects for each release weekend. Performed as team member in release weekend control room duties including monitoring of deployment task progress, monitoring issues, compliance monitoring and defect management. Completed post deployment defect and completion metrics and reported to management for process improvement initiatives.

Senior Project Manager (June 2003 to Aug 2010)Responsible as project manager for a five person team tasked with the deployment of Siebel Insurance application for the banks insurance business segment. Upon successful completion of the project reassigned to deploy Siebel Sales application for the Central Sales and Marketing business segments of the Mortgage business. Utilized full cycle SDLC including requirements gathering, High and Low level design, Siebel development, testing and deployment. Developed and implemented a Peer Review process for code, requirements and design documents. This process helped to reduce post deployment defects and ensure that customer requirements were met.

Concorde Consulting Inc, El Segundo, California – July 2001 to June 2003Principal ConsultantAs Sr Project Manager deployed Siebel eFinance for large Los Angeles based finance company. Managed development support team dedicated to technical support of Siebel eFinance application for multiple divisions including bank call center, loan servicing call center, B2B insurance call center and B2E employee time tracking. My team was also responsible for Siebel patch testing and deployments, upgrades and development of common Enterprise business objects. Implemented several patch levels for Siebel 7.5 and Siebel 7.0.4.

Keane CRM Solutions Practice, Los Angeles, Ca. – Feb 1997 to June 2001Principal Consultant Senior Project ManagerManaged multiple implementations of medium to large-scale Scopus and Siebel Sales, Call Center, and Service enterprise applications. Deployed Siebel using formal project management methodology with clearly defined deliverables based on planned work segments. Achieved measurable reductions in per incident open to close service cycle times, reductions in call wait queue times and significant reductions in abandoned calls ratios. Achieved consistent data

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Personal Resume

definition, improved data reliability and optimized data utilization to provide enhanced customer analysis and improved decision support reporting capability. Supervised technical staff resources including mentoring, work assignments and career guidance. Provided CRM strategic thought and Siebel solution mapping to clients seeking to gain benefit from CRM implementations. Performed sales and service requirements and process discoveries. Developed detailed statements of work including estimates, budgets and delivery team skill requirements.

Fujitsu Business Communications Systems, Irvine, California April 1995 to February 1997Implementation ManagerResponsible for deployment of Scopus Customer Relationship Management application. Completed Scopus and Oracle training and then deployed the application to the Oracle DB for multi-site utilization. Trained in TCL and completed technical customizations for Scopus application to meet business requirements. Supported the application for defect fixes, enhancements and new feature deployments.

Fleetwood Enterprises, Riverside, California – December 1986 to April 1995IT Group Manager. Managed IT business applications group in support of Fleetwood Housing business systems. Developed and supported various business applications including finance, manufacturing, sales, marketing, purchasing and customer service. Maintained departmental budget and provided core staff performance evaluation and measurement. Joined the company as a Programmer/Analyst and later promoted to IT Group Manager.

Additional IT experience: July 1975 to December 1986. Los Angeles, Ca area. Performed as COBOL Programmer and business applications systems analyst for several companies engaged in manufacturing business.

Application Software Siebel V5 and V6 (expert) Siebel Workflow (intermediate) Dimensions (intermediate) Prism (intermediate) Remedy BMC (intermediate) Quality Center (Expert)

MS Project (expert) Power Point (expert) Microsoft Office 2010 (intermediate) SQL Plus (intermediate) SharePoint (intermediate) Nexus Project (expert)

Education:High School, Dayton, Ohio graduated 1968United States Air Force, Law Enforcement, honorable discharge 1972Control Data Institute, Data Processing and Programming Certification, 1973Mt San Antonio. College, Walnut, California, Associate of Arts degree, Liberal Arts 1975Structured Implementation Methodology administered at Keane. Certificate. Agile Project Management in-house professional training.

References:Personal and professional references available upon request.

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