Curriculum Vitae Personal Details Name: Barbara Motley Address: Adelaide and Port Augusta Email: bmotz2@bigpond.com Skills & Attributes Summary

Approachable and Non-discriminatory Experienced with mentally and physically injured clients Caring and compassionate manner Maintain a high degree of confidentiality Strong communication and interpersonal skills Customer service excellence Polite and articulate phone manner Senior Administration and Reception Personal assistant skills – attention to detail Highly organised and able to prioritise myself and others Professional correspondence Staff training and supervision Maintenance and up keep of Database Accounts / Billing Very advanced Computer skills Eager to undertake training and acquire new skills Development of written procedures Advanced Microsoft Office Suit experience

Employment History Oct 2013 to current Jones Harley Toole formally (Hunt & Hunt Lawyers) Defendant solicitors. Positions Senior Administrator including legal assistant and billing Float Administrative Assistant Administration support to solicitors defending general, catastrophic injury, fraud and complex claims. . Clients: Allianz Australia SA CTP

Allianz Australia Insurance Limited (NSW) QBE Insurance Limited SUNCORP - Vero, GIO, AAMI NRMA

Responsibilities – Same skill set as for Angela Bentley and Associates - plus High degree of confidentiality Make quick reliable decisions when under pressure Liaise with clients, plaintiffs solicitors, barristers, medical experts and claimants Microsoft Outlook diary Management for 2 solicitors and myself Assist other solicitors when their assistants are on leave General administrative duties including, photocopying, filing, and edits Opening new files and entering information into the database and relative software programs Preparation of court documents for my solicitor to settle Preparing briefs and medical booklets for my solicitor to settle Billing - end of month and finalised matters Archiving settled matters Using client specific programs e.g. Caseflow for Suncorp matters. Very advanced computer skills including - Word, Excel, Outlook, and PDF docs. Train other staff to use computer programs and correct data entry procedures for database Apr 2007 - Oct 2013 Angela Bentley & Associates Plaintiff Solicitors specialising in CTP and Personal Injury Insurance Claims with catastrophic injuries. Position Personal Assistant Responsibilities Proactive administration, clerical and paralegal support to enable Solicitor/s to have optimum use of their time. High degree of confidentiality. Handling telephone enquiries from clients, Solicitors and insurance company claims consultants. Handling clients and members of the public at reception. Maintaining electronic diaries of Solicitors – making appointments and entering Court commitments accurately. Ensuring client appointments made and court documents filed, when necessary, prior to Court hearings. Time costing data entry for Solicitors. Conference organisation for Solicitors with Barristers, clients and expert witnesses and confirming all details in writing. Making travel and accommodation bookings for clients, Barristers and expert witnesses and confirming all details in writing and producing necessary itineraries. Producing my own correspondence. Booking Interpreters for clients for Solicitor or medical appointments when necessary and confirming in writing. Booking all specialist medical appointments for clients – with orthopaedic surgeons, rehabilitation physicians, occupational physicians, occupational therapists, etc. and advise clients of these appointments in writing. Giving clients reminders of appointments when necessary. Organising Mediations – arranging date suitable to all parties – Booking Mediator and confirming date and venue in writing with all parties – preparing Mediation Booklets containing pleadings, liability documents, medical reports, etc. often 200 to 300 pages. Trial preparation – Booking witnesses for trial – expert witnesses and medical specialists. Making review appointments for client with medical specialists who will be giving evidence to enable doctors to have up to date and current knowledge of client. Putting all evidence times and appointments in writing. Reading all correspondence typed by word processing staff, correcting typing and grammatical errors and then collating all enclosures when necessary opening mail in am or folding mail in pm and Court rounds if staff are away Prioritise my workload Filing/photocopying/faxing Purchasing office supplies, etc. when required Knowledge of Affinity software

Employment History Continued 2006 – March 2007 AAMI, Adelaide, South Australia.

Claims Consultant (Home and personal items claims)

Claims Consultant for Home claims. Take calls from clients small and large claims. Trained in Customer Service Excellence. Trained to handle clients calling in distress from home fires and break-ins. Performed well and exceeded KPI's . High degree of accuracy in data entry. Arrange repairs and or replacement for small claims with suppliers. Work with a high degree of autonomy with the authority to make decisions in relation to specific customer

claims, and take responsibility for the outcomes. Resolve complex situations. Interpret and apply Insurance Act, policies and guidelines. Learn and apply Product Disclosure Statement for Home and Contents and Motor Vehicle Insurance. Enjoy being part of a team, working in a call centre and communicating with the general public.

September 2005 - December 2005 Australian Department of Infrastructure and Transport Canberra.

Switchboard Operator.

Maintain and manage switchboard for government department with 10 lines and over 700 extensions. Direct all calls to appropriate personal. Same skill set as for Dept. of Defence and University Switchboard positions below. January 2005 to August 2005 ACTTAB Canberra

Call Centre Manager

Customer service officer client relations manager. Customer accounts manager credit and debit. Bpay and Customer Credit Card Transfers. Quickline banking experience. Setting up and operating all systems for call centre & start up and shut down of entire call centre Completed nationally accredited Course - The Responsible Service of Gambling. Competent people skills. Efficient and accurate data entry. Branch seller face to face outstanding customer service. Accurate handling of large amounts of cash. Telebet Operator trackside when required and in TAB shop handling large amounts of cash in an efficient and

competent manner. Demonstrated competence with handling cash quickly and precisely. August 2004 to December 2004 Department of Defence Edinburgh Base

& Mawson Lakes University Casual Switchboard Operator

Operate main Switchboard using Ericsson PABX Console Operate and update CADS 3 version #2.48 (Call accounting and Directory System) Direct callers to right faculty and or division. Liaise with all levels of University and Defence. Communicate with clients both verbally and using emails. Use both Word and Excel Programs Effectively.

April 2004 – July 2004 Department of Defence Canberra Switchboard Operator.

Operate 10 line computerised telephone system and 17,000 ext switchboard. Operate Telmax 21 Directory System. Assist External and Internal clients and provide information efficiently and accurately. Connect internal clients to overseas numbers and use booking and costing systems. Adhere to all high security procedures including ASIO security requirements and calls from the frontline. Searching Defence website personnel records. Solve telecommunication problems for internal clients. Be a team member and utilize the team to deliver better customer service. Be courteous at all times including peak periods.

2003 to April 2004 UNI TAB

Unrestricted Telebet Operator

Answering and processing average of 250 calls per 4 hour shift. Entering 4 to 8 digit account number, checking four letter codes, give account balance. Full keyboard use, Function Keys and Alpha Numeric data entry. 100% accuracy rating for inbound bets. 100% overall efficiency rating on 94% benchmark. Police clearance, security key entrance to phone rooms at all times and to building after hours. Polite and efficient customer service including transferring of calls to other departments. Maintain work station cleanliness ready for next shift and for other users

Referees will be given on request