Bannockburn neighbors assisting neighbors

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Bannockburn Neighbors Assisting Neighbors (NAN)

Bannockburn Neighbors Assisting Neighbors (NAN)Miriam Kelty,


What Villages DoSupport social, emotional, physical needs of residents

Strengthen sense of community

Recruit and train volunteers

May screen and vet services providers

May negotiate discounts with service providers and/or with local merchants


Early DecisionsIdentifying the community to targetDefining a visionAssessing interestForming planning groupDefining/assessing needsDeveloping a modelDeveloping a governance structureSpreading the wordIdentifying strategic partners

Community founded after WWII . Sense of communityHelen Pelikans e-mail --- Late 2008. I responded ..Put out a note on listserv for interested people to meetDiscussed vision: to support neighbors who want to age in their homes and to improve quality of life of all in the communityPlanning group evolved from those who attended initial meetingDeveloping a model: : all volunteer, intergenerational, block coordinators, no fee, open to allAssessing needs: surveyGovernance: Incorporated in Md; then as 502C3 at urging of MoCo; Bd of 7 at first now 9Spreading the word: spring show, newsletter every single month, flyers, table at social hours, ice-cream social, Newcomers Dinner, Halloween paradeIdentifying partners: MoCo, other villages, some local businesses (tax filing)By 2009 we were incorporated (thanks to pro bono lawyer), developing by-laws, and filing fort 501C3


Bannockburn NANGoing operationalRecruiting volunteersTraining volunteersProviding servicesCoordinating servicesRecords

Survey guided what services we would provide. Learned what other villages do. Worked closely with Burning Tree.BCs delivered to every household; teens chased down those not returnedtransportation, social programs, household chores, organizing, IT, equipment loan, shopping and errandsAfter some research, decided our personal insurance covered liability assuming no negligence. No background checksSurvey identified volunteers: many more volunteers than those who said they needed assistanceWith time, recruit volunteers at Newcomers dinner, spring show, through newsletter and word of mouthTraining: mobility, how to handle people with low vision, how to say No, ethical issues, how to recognize elder abuseProviding services: thru list serv, BCs, calls to Bd members, referrals from neighborsCoordinating services: use neighor resources; geriatric case managers, social workers, etcRecords: with time, tracking services provision. Initially weak spot (no to web), prepare annual report to document years work

Training is ongoing4

What We DoSupport social, emotional, physical needs of residents

Strengthen sense of community

Recruit and train volunteers

Serve as resource for information

Support needs of residents:Volunteer driving a very visible activity not just to medical apptsSocial visitingMonthly social/educational programs: mobility devices, getting up, exercise, birds, digital photography, difficult conversationsHelping with choresBeing there when professional service providers are present (care-takers or plumbers)Shovel snow; emergency shelterSafety: fire inspections, smoke alarms, emergency planStrengthen sense of communityEncourage interaction among seniors and among seniors and others: Ice-Cream Social; Wise Elders; Show NAN night; music festival, sing alongvolunteers and older residents get to know one anotherAperiodically have community meetings to hear suggestions and commentsRecruit/train VolunteersFormal training (CC@Home, Senior Connection, local experts)Volunteer Guidelines (Training Manual)BC appreciation: pot-luck, brunch, thank you notesCollect and distribute resourcesIONA and MoCo Senior Resource DirectoryFile of Life for every seniorList serv archives recommendations for providers of all kinds5

Bannockburn NAN


NAN has been operating for 6-7 yearsLike most villages, requests for services started slowly and built graduallyRange of services we offer has stayed constantExperience is that social/educational programs unrelated to aging are most popular Requests currently are for trips to movies and museums with toursWe do have private tours of Katzen with curator who is a neighbor.ProblemsPeople are reluctant to ask for help. Difficult to identify neighbors who need assistanceFind there are surprising number of older people isolated in their homesFind that caretakers also are socially isolated, need a break and need somebody to talk with besides their agency supervisorsTransitions and continuity a challenge as in many voluntary organizatons

SolutionsRecruit more volunteersPrograms like village rides and WAVE projects will help fix our lack of dataCollaboration through WAVE will help produce publicity materialVillages typically open programs to other villages to add to social interaction and increase participationFor specific needs, can apply for grantsWould like to partner with academic institution for research6

Accomplishments of nanAllow older adults to remain in their communities

They have a voice in shaping services (which, when, how, who)

Builds community

Encourage engagement

Promotes volunteerism

Expands options available to older people


Ride-Share for older Adultsand for people with disabilitiesDefinitionTwo or more people traveling to same destination or on same route share ride in a vehicle ( car, van, bus, taxi)Riders may share costPurposesConserve environment, e.g. reduce carbon footprint, reduce road congestionReduce cost of individual compared to driving soloMeet transportation needs of underserved, e.g. seniors, people with disabilities, people who cannot afford cars, people without licenses

Ride Sharing Used widely in other countries and in U.S., e.g. cars, vans, buses, taxis pick up people along a routeIn U.S., 10 metro areas mandate job-related ride sharingClean Air Act of 1990In U.S., employers voluntarily offer car and van share programsDrivers may be volunteers, paid and/or reimbursedOperators may be public or private organizations, for profit or non-profitDrivers may use personal, agency or government vehiclesScheduling programs available to match drivers, riders, times


Incentives for Ride SharingUser friendlyConvenient because allows flexible schedulingAccommodates door to door serviceResponsive to seniors preferencesEligibility not restricted by incomeAffords opportunity for riders to socializeFlexibleEconomical/efficientEnvironmentally sound

User FriendlyConvenient because allows flexible schedulingAccommodates door to door serviceResponsive to seniors preferencesEligibility not restricted by incomeAffords opportunity for riders to socializeFlexibleCan use private, commercial vehicles, accessible vans, buses, etc.volunteer, paid or reimbursed driversRider fees can be subsidized, fully private or reimbursementCan use door to door or cluster pick-up/deliveryCan start with pilot or small program and grow it with demand (use vehicles belonging to existing organizations, if any available)Economic/efficientCost can be shared among riders therefore ore affordable to ridersOrganizers can plan to transport mulitiple riders in single tripUnder-utilized vehicles can be used and minimize purchase of new vehicles making transportation more affordable to village or other org or governmentAlready trained drivers can get more hours during down timesEnvironmentally soundIf rides are shared, fewer vehicles are on the road


Barriers to Ride SharingDifficulty recruiting trained and reliable driversInsurance who carries liability insurance?Trips can be long with multiple stopsSeniors may cancel trips oftenCompetition with other providersSome people may be uncomfortable sharing rides with strangersDrivers reliability and liabilityAdministration, coordination and need for scheduling softwareRiders physical and cognitive limitationsVehicle safety and maintenanceFunding and fees for members/riders

RecommendationsDevelop a door to door ride-share programIdentify groups currently providing transportation and promote coordinating services and use of existing vehicles and driversDevelop a communication plan so people know of the ride-share proposal and its progress