WM. ANTHONY BANKS Post Office Box 189, Forest Park, Illinois 60130 (

708) 655-4895phd_next_1@yahoo.com _______________________________________________________________________________________________________________

EXPERIENCE: Global Estates, Maywood, Illinois July 2014 to Present Supervisor

- Supervise the warehouse, shipping and receiving overseeing 20 employees - Ensuring all domestic shipments are processed with a 96% accurately rate- Create new metrics to track, evaluate and improve warehouse productivity - Train, develop, motivate a cohesive team in daily warehouse activities- Maintains inventory by conducting monthly physical counts, reconciling variances, inputting data

U-Haul Incorporated, Des Plaines, Illinois September 2006 – July 2014

General Manager Managed a profitable Center. Prepared and modified work schedules for 25 employees, supervised

their performances and personally reviewed their work. Increased profitability from $800,000 to over $1, 200.000.00 in a single fiscal year and continued to

increase. Awarded numerous awards for profitability, customer service and hitch installations. Rental transactions per employee increased from 18 to 36 daily through my leadership by

implementing cross training of all employees as a standard. Interviewed and hired new employees. Provided counseling and discipline to employees when

necessary, including verbal or written warnings, suspensions and terminations if necessary. Extended facility hours to coordinate with customers needs and simplify rental/return process.

Directed the work of subordinates so as to ensure they provided excellent customer service and that customers received clean and reliable U-Haul products and equipment.

Exercised leadership, discretion and independent judgment daily to ensure smooth center operations and handled out of the ordinary situations that were experience when dealing with customers, equipment, facilities and procedures.

Board of Education School District #89, Melrose Park, IL August 2001 – December 2009Teacher Leader- Supervise 12 certified teachers in the Math, Reading components and Pre / Post test

assessments. (Project: All S.T.A.R.S. & L.O.T.-Leaders of Tomorrow). Facilitate individualized educational plans for After School Program grades (3rd – 8th), 150 students’ capacity.

Substitute Teacher October 2000 – December 2009- Teach all subjects in all grades (K – 12) in schools throughout Melrose Park, Broadview and

Maywood, Illinois.MILITARYEXPERIENCE: U.S. Army

Communications Specialist {Honorable Discharge}- Responsible for setting up, maintaining and troubleshooting highly advanced

communications systems both in the field and on base. - Constructing antennas and laying wire / cable to improve communications involving ground forces

EDUCATION: Lewis University, Romeoville, IllinoisMaster of Science in Criminal Social Justice January 2000* GPA: 3.87/4.0Bachelor of Arts in Criminal Social Justice May 1996* GPA: 3.71/4.0

Triton College, River Grove, IllinoisAssociate of Applied Science in Criminal Justice Administration December 1993* GPA: 3.85/4.0

SUMMARY: * Proven Management Skills * An Effective Communicator * Computer Literate

* A Comprehensive Criminal Justice/Security setting * Forklift Operator’s Certification* Commercial Drivers License * CPR and AED certified 10/2015