Stop using band-aids and fix your real problems!

BOB HARTMAN@AgileBob

The problem statement…

So what do we do?

And we end up with…

Why are we struggling?

VUCA

olatile High pace of change

ncertain Outcomes are unpredictable

omplex Many system variables

mbiguous Meaning is unclear

Wait… WHAT?

Umm… What should we do?

If you follow the smoke…

So… what is the smoke?

Time to solve problems!

Time to solve problems!

The materials you will use

Start Identifying UDEs

One UDE perpost-it note.

As many as you need.

For example, overall product quality was low. Let’s do this

for a few minutes!

Have you thought of this?

Have you thought about how people feel?

Not only how you feel…

How do other groups/teams or individuals feel about it?

One last type of UDE

Are there any significant negative impacts you should list?

For example, our reputation was hurt Or something

like: A large customer left

Now what?

See if there are similar things that can be grouped

Quality is lower than we expected Customers are

finding bugs

Let’s do this for a while

Now what causes what?Customers finding bugs

System slowdowns

Bad Quality

May be several levels deepUDE 20UDE 15

UDE 31

UDE 24UDE 7

UDE 16

Cause!

And the result is…