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balson resume oct 2016

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Doug Balson 250.415.7671 [email protected] PROJECT EXPERIENCE EDUCATION CERTIFICATION STRENGTHS s _ Working with stakeholders Labour market recruitment and retention study for the BC Silviculture Sector. Sector participation secured by negotiating access to employee lists in return for bench-marking reports. Design and managed study evaluating impact of raising GPA requirements on recruitment and retention of students entering Camosun College’s Nursing program. Design and manage provincial survey (mail & phone) of home-based dialysis patients to create performance measures used in the management of supplier service agreements. Designed and managed a two year public engagement project for Weyerhaeuser Canada’s Vice President of Public Relations. Designed and managed employee and customer research program for National Sport Mart resulting in lower store manager attrition and successful implementation of a customer loyalty program. Designed and managed stakeholder survey for BC Transit Independent Review Panel. Feedback obtained from municipal Chief Administrative Officers regarding their service experience with BC Transit. Organised and facilitated public forums, workshops as well as moderated customer and employee focus groups and facilitated service/product user groups. Public Presentations "Opinion Research & Public Involvement" at Conference of International Association of Public Practitioners, “How friendly are we? Building an Evaluation for the Elder Friendly Hospital Initiative” at the 17th Congress of the International Association of Gerontology, "Challenges in Achieving Citizen-Centered, Quality Services" at Annual Consultation of Social Services Administrators. Business Acumen Developed a supplier procurement process for a client reducing supplier costs by 30%, improved supplier relations while reducing project initiation time to days from months. Help client access driver license data resulting in cost effective recruitment of study participants based on knowledge of the Freedom of Information and Protection of Privacy laws. Created four years of double-digit percentage growth in sales for a client's research services. Experience developing service plans and performance measures. M.A. Conflict Analysis & Management Royal Roads University Feb 2016 - ongoing Course work supporting my interest in conflict management and leadership. r B.A. Honors, Sociology University of British Columbia May 1988 Course work focused in applied research design. Jointly published honours paper. r Customer Experience Professional (CCXP) Six-Sigma Yellow Belt Member of American Society for Quality (ASQ) Grit 3 Innovative R Collaborative T Campaigner ENFP-T

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Page 1: Balson Resume Oct 2016

DougBalson250.415.7671 [email protected]

PROJECTEXPERIENCE EDUCATION

CERTIFICATION

STRENGTHS

s _

Workingwithstakeholders LabourmarketrecruitmentandretentionstudyfortheBCSilvicultureSector.Sectorparticipationsecuredbynegotiatingaccesstoemployeelistsinreturnforbench-markingreports.

DesignandmanagedstudyevaluatingimpactofraisingGPArequirementsonrecruitmentandretentionofstudentsenteringCamosunCollege’sNursingprogram.

Designandmanageprovincialsurvey(mail&phone)ofhome-baseddialysispatientstocreateperformancemeasuresusedinthemanagementofsupplierserviceagreements.

DesignedandmanagedatwoyearpublicengagementprojectforWeyerhaeuserCanada’sVicePresidentofPublicRelations.

DesignedandmanagedemployeeandcustomerresearchprogramforNationalSportMartresultinginlowerstoremanagerattritionandsuccessfulimplementationofacustomerloyaltyprogram.

DesignedandmanagedstakeholdersurveyforBCTransitIndependentReviewPanel.FeedbackobtainedfrommunicipalChiefAdministrativeOfficersregardingtheirserviceexperiencewithBCTransit.

Organisedandfacilitatedpublicforums,workshopsaswellasmoderatedcustomerandemployeefocusgroupsandfacilitatedservice/productusergroups.

PublicPresentations "OpinionResearch&PublicInvolvement"atConferenceofInternationalAssociationofPublicPractitioners,

“Howfriendlyarewe?BuildinganEvaluationfortheElderFriendlyHospitalInitiative”atthe17thCongressoftheInternationalAssociationofGerontology,

"ChallengesinAchievingCitizen-Centered,QualityServices"atAnnualConsultationofSocialServicesAdministrators.

BusinessAcumen Developedasupplierprocurementprocessforaclientreducingsuppliercostsby30%,improvedsupplierrelationswhilereducingprojectinitiationtimetodaysfrommonths.

HelpclientaccessdriverlicensedataresultingincosteffectiverecruitmentofstudyparticipantsbasedonknowledgeoftheFreedomofInformationandProtectionofPrivacylaws.

Createdfouryearsofdouble-digitpercentagegrowthinsalesforaclient'sresearchservices.

Experiencedevelopingserviceplansandperformancemeasures.

M.A.ConflictAnalysis&ManagementRoyalRoadsUniversity

Feb2016-ongoing

Courseworksupportingmyinterestinconflictmanagementandleadership.

r

B.A.Honors,SociologyUniversityofBritishColumbia

May1988

Courseworkfocusedinappliedresearchdesign.Jointlypublishedhonourspaper.

r

CustomerExperienceProfessional(CCXP)

Six-SigmaYellowBelt

MemberofAmericanSocietyforQuality(ASQ)

Grit

3 Innovative

R Collaborative

T CampaignerENFP-T

mailto:[email protected]
Page 2: Balson Resume Oct 2016

PROJECTEXPERIENCE

EMPLOYMENT

VOLUNTEER

PROUDOF...

QUOTES

TechnologyUse Office365/SharePointforprojectmanagementandteamcollaboration. Setupcloudtelephonyservices(callcentres,text&voicemessages). ProgrammedinternetsurveysusingtoolssuchasSurveyMonkey,SurveyGizmo,FluidSurvey.

DataanalysisusingMSExcelandSPSS. UnstructuredtextanalysisusingSemantria'stextandsentimentanalysistool.

MultimediatoolssuchasPowToonhttp://tinyurl.com/hxftovnandExcelPowerMaphttp://tinyurl.com/nlbwhw9.

Self-Employedcxdialogue

July1987-ongoing Victoria,BC

Ibeganconsultingsimplytoaddworkexperiencetomyresumeandhavecontinuedconsultingbetweenemploymentperiods.

ASwissarmyknifetypeprojectmanagerwithpracticalexperiencemanaginghundredsofprojectscoveringarangeofoperationalissuesandcontexts,includingHRexperiencerecruiting,trainingandmanagingemployeesandprojectteams

r +

ClientRelationsAdvisorVancouverIslandHealthAuthority

Jan1999-Mar2003 Victoria,BC

Leadingandsupportingemployeeandpatientfeedbackprojects. Manager,PatientCenteredPerformanceMeasurement.SecondmenttoMinistryofHealthPlanningtoleaddevelopmentofProvincialpatient-centeredexperienceofcareprogram.

r +

ResearchAnalystMinistryofFinanceandCorporateRelations

Apr1992-Oct1997 Victoria,BC

Crossministryoutreachtosupportalignmentofcontractedresearchserviceswithcorporatestrategicplanninggoalsandobjectives.

r +

ClientRelationsImageWestMarketingGroup

Sep1988-Sep1991 Kamloops,BC

ResponsibleforemployeeandmarketresearchservicesforthefastestgrowingsportinggoodsretailerinWesternCanada.

r +

ExecutiveDirectorCanadianandAlbertaPituitaryPatientSocieties

Aug2016-ongoingr

Coach/RefereeVarioushighschool&communitybasedsports

1981-ongoingr

Overcameearlynegativelearningexperiencetoearnahonorsdegree,teacharesearchcourseattheUniversityofVictoriabasedoncontentexpertise,andrecentacceptancetomastersprogram.

Life-longlearner

Myfirsteverscramble.Tackledthis3,335meter16kilometershikewithanelevationgainof1,702meters.

ClimbingMtTemple2015

Actually,completedtworunsin2015,onewasa50KUltraMarathonItackledtomentallypreparefortheVictoriamarathon!

Completingamarathon

Failureisneverfatal.Butfailuretochangecanandmightbe.

JohnWodden

Opportunityismissedbymostpeoplebecauseitisdressedinoverallsandlookslikework.

ThomasA.Edison


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