baldrige performance excellence program |
TRANSCRIPT
Baldrige Performance Excellence Program | www.nist.gov/baldrige
Baldrige Performance Excellence Program | www.nist.gov/baldrige
Baldrige Performance Excellence Program | www.nist.gov/baldrige
Examiner Preparation Learning Objectives
Gain a deeper understanding of the Criteria
Enhance your evaluation skills:
- applying current Criteria requirements to the case
study
- applying the six-step evaluation process to the review
of a Baldrige Award application
Baldrige Performance Excellence Program | www.nist.gov/baldrige
Agenda for Day 1—Wednesday
Opening Plenary
Introductions , Course Overview
Practice #1 – Review of Pre Work Assignment
Items 2.1, 4.1, 4.2, 6.1, 6.2
Includes Additional Hour Criteria Discussion (new)
Includes Additional Hour Key Factor Discussion (new)
Wrap-Up/Departure
Baldrige Performance Excellence Program | www.nist.gov/baldrige
Agenda for Day 2—Thursday
Practice #2 — Review of NON Pre Work Assignment Items 1.1, 1.2, 2.2, 3.1, 3.2
Includes Additional Hr. Criteria Discussion (new)
Includes Additional Hr. Key Factor Discussion (new)
Practice #3 — Results Items Pre Work Review and Discussion Item 7.4 (Begin)
Baldrige Performance Excellence Program | www.nist.gov/baldrige
Agenda for Day 3—Friday
Practice #3 (continued) NON Pre Work Items 7.1, 7.2, 7.3, 7.5
Wrap-Up and Departure
Closing Session
Baldrige Performance Excellence Program | www.nist.gov/baldrige
Practice #1 Review Pre Work Process Items
Assignments:
Table 1: 2.1 Table 2: 4.1 Table 3: 4.2Table 4: 6.1Table 5: 6.2
Table 6: 2.1 or 6.2 (as needed)
Baldrige Performance Excellence Program | www.nist.gov/baldrige
Step 1: Read the Criteria.
Exercise Page 8
Baldrige Performance Excellence Program | www.nist.gov/baldrige
Step 2: Determine Most Relevant Key Factors.
Exercise Page 11
Baldrige Performance Excellence Program | www.nist.gov/baldrige
Step 3: Read & Analyze the Application.
Exercise Page 19
Baldrige Performance Excellence Program | www.nist.gov/baldrige
Step 4: Identify Strengths / OFIs.
Exercise Page 21
Baldrige Performance Excellence Program | www.nist.gov/baldrige
Step 5: Write Feedback Ready Comments
Exercise Page 25
Baldrige Performance Excellence Program | www.nist.gov/baldrige
Sample Process Strength
2.2a(4)
To mitigate the strategic challenge of competitors wishing to hire its
engaged workforce, the applicant ensures that workforce plans support
any needed changes. For example, through data and budget analysis and
surveys, the applicant takes a proactive approach to workforce capacity
and allocates instructional staff to areas of greatest need through “vertical
teamwork.”
RelevanceNugget
Examples
Baldrige Performance Excellence Program | www.nist.gov/baldrige
Sample Process OFI
4.2a(1)
It is not clear how the applicant systematically transfers knowledge
specific to the needs of parents and volunteers in support of the PhilP that
all are accountable for student performance. For example, parents and
volunteers do not appear to be included in teachers’ grade-level
discussions, and parents do not appear to have access to teachers’ online
forums, blogs, and classroom support server (Figure 4.2-1).
RelevanceNugget
Examples
Baldrige Performance Excellence Program | www.nist.gov/baldrige
Step 6: Determine the Scoring Range and Score
Exercise Page 29
Baldrige Performance Excellence Program | www.nist.gov/baldrige
Practice #2 Non Pre Work Process Items
Apply Learnings - Practice the 6-Step Process
Table Assignments:
Table 1 – Item 1.1
Table 2 – Item 1.2
Table 3 – Item 2.2
Table 4 – Item 3.1
Table 5 – Item 3.2
Table 6 - Facilitator’s Choice
Baldrige Performance Excellence Program | www.nist.gov/baldrige
Step 1: Read the Criteria.
Exercise Page 32
Baldrige Performance Excellence Program | www.nist.gov/baldrige
Step 2: Determine Most Relevant Key Factors.
Exercise Page 35
Baldrige Performance Excellence Program | www.nist.gov/baldrige
Step 3: Read & Analyze the Application.
Exercise Page 37
Baldrige Performance Excellence Program | www.nist.gov/baldrige
Step 4: Identify Strengths / OFIs.
Exercise Page 39
Baldrige Performance Excellence Program | www.nist.gov/baldrige
Step 5: Write Feedback Ready Comments
SamplesPage 43
Exercise Page 47
Baldrige Performance Excellence Program | www.nist.gov/baldrige
Sample Process Strength
2.2a(4)
To mitigate the strategic challenge of competitors wishing to hire its
engaged workforce, the applicant ensures that workforce plans support
any needed changes. For example, through data and budget analysis and
surveys, the applicant takes a proactive approach to workforce capacity
and allocates instructional staff to areas of greatest need through “vertical
teamwork.”
RelevanceNugget
Examples
Baldrige Performance Excellence Program | www.nist.gov/baldrige
Sample Process OFI
4.2a(1)
It is not clear how the applicant systematically transfers knowledge
specific to the needs of parents and volunteers in support of the PhilP that
all are accountable for student performance. For example, parents and
volunteers do not appear to be included in teachers’ grade-level
discussions, and parents do not appear to have access to teachers’ online
forums, blogs, and classroom support server (Figure 4.2-1).
RelevanceNugget
Examples
Baldrige Performance Excellence Program | www.nist.gov/baldrige
Step 6: Determine the Scoring Range and Score
Exercise Page 49
Baldrige Performance Excellence Program | www.nist.gov/baldrige
Practice #3
Part 1: Review Pre Work Results Item 7.4 (Large Group)
Baldrige Performance Excellence Program | www.nist.gov/baldrige
Practice #3
Part 2: Apply Learnings - Practice Step 1
Table Assignments:
Table 1 – Step 1: Item 7.1a, c
Table 2 – Step 1: Item 7.1b
Table 3 – Item 7.2
Table 4 – Item 7.3
Table 5 – Item 7.5
Table 6 - Facilitator’s Choice
Exercise Page 52
Baldrige Performance Excellence Program | www.nist.gov/baldrige
Step 1: Read the Criteria.
Baldrige Performance Excellence Program | www.nist.gov/baldrige
Practice #3
Part 2: Apply Learnings - Practice Steps 2, 3, 4, and 6
Table Assignments:
Table 1 – 7.1
Table 2 – 7.1
Table 3 – Item 7.2
Table 4 – Item 7.3
Table 5 – Item 7.5
Table 6 - Facilitator’s Choice
Exercise Page 52
Baldrige Performance Excellence Program | www.nist.gov/baldrige
Sample Results Strength
7.3a(1)
Strong results for key measures of workforce capability and capacity
may help strengthen the engagement factor of having sufficient
resources to get the job done. Rates of certification (Figure 7.3-1) and
student-teacher ratio (Figure 7.3-2) have improved over the periods
shown, reaching 100% or close to 100% for all segments, and the
student-teacher ratio in elementary and middle schools compares
favorably to that of a Baldrige Award winner.
RelevanceNugget
Examples
Baldrige Performance Excellence Program | www.nist.gov/baldrige
Sample Results OFI
7.2a
Results related to key student requirements, such as stimulating
creative thought, treating students fairly, and maintaining a safe school,
are missing. Tracking such results may give the applicant insights into
how to retain families and how to attract families to the district.
Relevance
Nugget Examples
Baldrige Performance Excellence Program | www.nist.gov/baldrige
Step 2: Select the Key Factors.
Exercise Page 55
Baldrige Performance Excellence Program | www.nist.gov/baldrige
Step 3: Read and Analyze the Application.
Exercise Page 57
Baldrige Performance Excellence Program | www.nist.gov/baldrige
Step 4: Determine Strengths and OFIs.
Exercise Page 59
Baldrige Performance Excellence Program | www.nist.gov/baldrige
Step 6: Determine Scoring Range and Score.
Exercise Page 61