BALANCEDSCORECARDS

T H E S U M M A R Y O F

B Y L A I T H H . A L Z A H R A N I

The absolute performance management

WHAT ISBALANCED SCORECARDS?

To understand part of your business

you should acquire the skill to monitor and control

your business resources and quality of service by

ensuring the performance level of your resources.

Controlling performance ensures QA & QoS . Balanced

Scorecards follow a systematic role based on 4

perspectives measured by simple tool with a unit called

KPI ( Key Performance Indicator)

KEYPERFORMANCEINDICATOR

QUANTITATIVE , QUALITATIVE , LEADING , LAGGING , INPUT ,PROCESS , OUTPUT INDICATOR , PRACTICAL , DIRECTIONAL ,

FINANCIAL

A Tool with a unitIt is actually more than that it is more likely to be a

success indicator that reflects your business level

and attitude throughout a historically recorded list

of KPI's. It either used to measure a specific service

performance and success rate or even measures

how close is your business to your vision as well as

your business attitude toward the strategy you sat.

The unit varies depends on what the business

requires to measure success some businesses uses

number of clients as a unit other businesses

measure financial success and it all depends on how

do you integrate it with your business and your

strategy . Following are the main type of indicators :

You should understand the struggle.

P E R F O R M A N C E I SA L M O S T E V E R Y T H I N G

Performance is almost everything when it comes to

your business it ensures its survival , increases your

sales and controls your quality of service. In other

words understanding the past , learning from mistakes

and accordingly plan for the future. It will give you the

opportunity to think about growth and expanding.

WHY DOTHEY MATTER?

INTERNALPROCESSESRelates on how things work within

the business flow diagram and how

efficient compared what the customer

expects

LEARNING& GROWTH

Focuses on the machine that is

driving this organization this covers

the skills , talent , knowledge as well

as the ICT Part and the Organizational

factor

Relates on the customer and the

market , most common cases this

perspective concerns about

customers growth or customers

satisfaction

FINANCIAL

CUSTOMER

T H E 4 P E R S P E C T I V E S

Relates to everything financial in

the organization it usually covers

the budget , profit and revenue as

well as cost-saving for non-profit

organizations

RELATIONSHIPSimplest connection

In order to acquire the best of all and to be a worthy

competitor you have to understand that those 4

perspectives work together to ensure your highest quality

of service and approach toward your vision in-other

words they are the outline of your mission. Acquiring a

well developed team will ensure the QoS which will be

reflected on your internal process and you should make

sure that your internal processes are flexible and able

to adapt to any changes or development and the effect will

appear on your customer satisfaction as well as growth

which in return will have remarkable effect on

your financial situation .

The relationship between the 4perspectives

100%

ALWAYSREMEMBER,

C O M P A N Y . C O M

M A N A G E R S T E L L Y O U W H E R E Y O U A R E , L E A D E R S T E L L Y O UW H E R E Y O U ' R E G O I N G

B E A L E A D E R

RECOMMENDATIONSWhat to think about

Try to create a value that can give a success indicator for

each resource in your business.

Try to integrate automated solutions with your interior

processes and create an effective pattern between your

human resources and automated solutions.

Create a database of your existing employees with their

talents , skill and accomplished projects to better plan for

future projects and best understand your current strength.

Document and archive every action you took on every

project you worked on to understand your successes and

failures and based on that better plan for future projects.

Create a team or a dedicated department that is its sole

purpose is to research . Researching will help you

understand the bigger market and opportunities.

T H E S Y S T E M Y O US E E , I S A B S CS Y S T E M D E V E L O P E DF O R M Y O W N N E E D SA N D W H A T E S M A R TR E Q U I R E S T O B E O NI T S B E S T I N T H EM A R K E T . H A V I N GS U C H A N A U T O M A T E DS O L U T I O N H E L P E D M EI N C R E A S E E S M A R TG R O W T H W I T H I NY E A R S A N D E X P A N DO U R C L I E N T SJ U R I S D I C T I O N A SW E L L A S O U RS E R V I C E S .

"MEASUREMENTSTHAT DON'T LEAD TOMEANINGFUL ACTIONAREN'T JUST USELESS,THEY'RE WASTEFUL"

--Jim Clemmer

PERFORMANCEB Y L A I T H H . A L Z A H R A N I

M A N A G E M E N T - S U M M A R Y

L I N K E D I N / I N / A L Z A H R A N I L A I T HF A C E B O O K / A L Z A H R A N I L A I T HT W I T T E R @ A L Z A H R A N I L A I T HI N S T A G R A M @ A L Z A H R A N I L A I T HL A L Z A H R A N I @ E S M A R T I N T . C O M