baha times - april 2011

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The Journal of the British Association of Hospitality Accountants APRIL 2011 In this issue: 2 PwC UK Hotels Forecast 2011 & 2012 4 New BAHA short courses for 2011 5 The Bribery Act 2010 6 Budget 2011 – Impact on Hotels 8 Mobile for Retail – The Future 10 The issue of tactical and strategic revenue management 12 20 ways to save the world 13 5 Top Tips for encouraging buy-in to hotel industry environmental poli-cies 16 HOTSTATS UK Chain Hotel Market Review – Jan 2011 20 Forthcoming Events bahaTIMES BAHA members meetings Monday 18th April Seminar debate with Global Blue and Keystep ‘Making the most of your Front Office Services’ ‘Making the most of your Front Office Services’ to be held at the exquisite five star Wyndham Grand Hotel, Chelsea, London from 6.00pm for networking Thursday 19th May PKF Breakfast Seminar Accounting and Reporting update for finance teams and consultants working in the hospitality industry PKF London Offices, Farringdon Place, London from 8.00am Servicing your needs Hospitality & Leisure We provide sale, acquisition, valuation, rating, property and building advice. bahaTIMES sponsored by: BOOKING ESSENTIAL To reserve your place at these members meetings please email [email protected]

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The British Association of Hospitality Accountants Monthly Journal - April 2011 Edition

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Page 1: BAHA Times - April 2011

The Journal of the British Association of Hospitality AccountantsAPRIL 2011

In this issue:2 PwC UK Hotels Forecast

2011 & 20124 New BAHA short courses

for 20115 The Bribery Act 20106 Budget 2011 – Impact on

Hotels

8 Mobile for Retail – TheFuture

10 The issue of tactical andstrategic revenuemanagement

12 20 ways to save the world

13 5 Top Tips for encouragingbuy-in to hotel industryenvironmental poli-cies

16 HOTSTATS UK Chain HotelMarket Review – Jan 2011

20 Forthcoming Events

bahaTIMESBAHA members meetingsMonday 18th April

Seminardebatewith Global Blue andKeystep‘Making the most of yourFront Office Services’‘Making the most of your Front Office Services’ to be held atthe exquisite five star Wyndham Grand Hotel,Chelsea, London from 6.00pm for networking

Thursday 19th May

PKF BreakfastSeminarAccounting and Reporting update for finance teams andconsultants working in the hospitality industry

PKF London Offices, Farringdon Place,London from 8.00am

Servicingyour needs

Hospitality & Leisure

We provide sale, acquisition, valuation, rating,

property and building advice.

bah

aTIM

ES

spon

sore

db

y:

BOOKINGESSENTIAL

To reserve your place atthese members meetings

please [email protected]

Page 2: BAHA Times - April 2011

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By Prof Peter Harris and Dr Vira Krakhmal The industry-funded BAHA guide that adds value to hotel management accounting information by providing an industry stand-ard for the systematic development and implementation of Customer Profitability Analysis (CPA) in the international hotel sec-tor. £35 Uniform System of Accounts for the Lodging Industry (10th Edition) published 2006 £78 for BAHA members Guide to the Uniform System of Accounts for the Lodging Industry (10th Edition) written by Howard Field and published by BAHA The aim of this guide is to provide help to a range of users including students, trainee accountants, financial and oper-ational managers, new entrants to the hotel sector, teachers, asset managers, legal and financial advisors and analysts, audi-tors and anyone involved in the hospitality industry and who has a need to become familiar with the Uniform System. £25

-(All prices exclusive of P&P)

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15 March 2010

RSA and Aston Scott to help commercial customers go green

Global insurer RSA and broker Aston Scott have today announced the launch of a new insurance initiative, Carbonsure.

Carbonsure is a new product that incorporates commercial insurance1 cover with risk management advice, alongside carbon management - an area that can be daunting for businesses to approach. Carbon management2 provides support to businesses looking to reduce their carbon impact. The scheme includes an initial carbon footprint assessment and a 20% discount on the first carbon purchase. Alongside carbon management, Carbonsure also provides cover for more energy-efficient equipment to replace old machines following a loss. Mike Lawton, Mid Market Director for RSA commented: “Carbon management is a new challenge for businesses. Greenhouse gas assessments, carbon credits or just getting good advice are not easy things to come by. RSA has worked with Aston Scott to provide a product that helps customers on their journey to good carbon management. “RSA became the first insurer in the UK to be carbon neutral, so offering the help and guidance needed for carbon management is something we are proud to lead the way in. The upshot for the client is real financial benefits from the potential for reduced energy consumption, as well as movement towards a low carbon future.”

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Page 19: BAHA Times - April 2011

page 19bahaTIMES

Many hospitality companies do not have a firm grasp of the security vulnerabilities associated with their handheld devices. Mobile phones, iPads, iPhones, android phones, tablets, Blackberrys, and a myriad or other hybrid handheld devices found in the hands of almost every hospitality business manager these days but their inherent vulnerabilities are largely overlooked and they often believed to be out of scope for Payment Card Industry (PCI) Data Security Standards (DSS) requirements.

Perhaps this is probably because of their size, mobility or relatively inexpensive costs. Either way, these devices do not register on the radar of most systems administrators, and are wrongly perceived as not as vulnerable as end user terminals or point of sale (PoS) devices and not in scope for PCI. The truth is their popularity; proliferation and rapidly evolving technology make them extremely susceptible to hacking and depending on their connectivity ! specifically subject to PCI DSS.

Given their size and portability, the primary security concern associated with handheld devices is their ability to store large amounts of information. Add to this the breadth of communication options available and you have a device that introduces formidable risks to your network. Since the devices are relatively inexpensive, users buy their own or receive them as gifts and they tend to come into use in an organization regardless of whether they are approved or not (often at board level). As such, companies have little or no control over what data may leave the organization on these devices.

A wide variety of security vulnerabilities exist with handheld devices: Trojan horse and malware programs can easily be installed thus creating a backdoor on networks to permit unauthorised access since antivirus products for handheld devices are not as evolved as PC software and operating systems currently do not limit malicious codes from modifying system files. Device connections can be intercepted and data captured without the knowledge or permission of the user as recently demonstrated in well-publicised incidents of drive-by hacking, blue snarfing and blue jacking. Also handheld devices by their very nature are small and therefore easily stolen or lost resulting in sensitive information being disclosed to unauthorized individuals. The first and best step to getting a grip on handheld devices is to ensure that your company includes them in their written security policies. Issue clear and concise guidelines on what devices may and may not be used and for what specific purposes. How the devices are used and the type of data that is allowed to be stored on the devices will directly impact the overall risk to the organization. It will also determine whether or not the devices are in scope of PCI. Remember: the PCI controls apply to all devices that either process, store or transmit card holder data or are directly connected to systems that process store or transmit card holder data. Hence even if your mobile devices do not process card data but are directly connected to systems that do ! they are subject to PCI compliance.

Effective policies should clearly delineate approved connectivity requirements, prohibiting upload and downloads while connected to desktop PCs the data transfers. Users should be given precise instructions regarding requirements to sync their devices to receive

patches, fixes and updates. It"s imperative that your policies spell out device-specific build and configuration requirements to include: firewall, VPN, device encryption, biometric, authentication, remote wipe and anti-virus software needs. Physical security requirements should be simple and achievable but at a minimum should state that devices shall not be left unattended when attached to a computer, secured with password protection when not in use and reported immediately if lost or stolen and insured against theft, loss or breakage. Your organization should have a mechanism to manage the policies for handheld devices from a central location and establish a registry of all devices in use. This registry should include: serial number, configuration, make and model and to whom the device has been issued. Each device owned by the organization should be marked as such with an asset tag or other permanent marking.

Remember as a rule, PCI DSS controls (firewalls, anti-virus, configuration, testing etc#) apply to any handheld device connected to the card data environment. While handheld devices may currently be a lesser target than networks, end user terminals or laptops for virus and hacker attacks, that won't always be the case. The applications and functionality we see on mobile devices today is what we saw on a laptops five years ago and the technology is advancing too quickly for us to keep up with it. What we"ll find on mobile devices next year is what we find on laptops today. The increased power and flexibility in the operating systems along with the #always on$ data connections present in many devices will bring greater security risks. The sooner you get a grip on this risk the better. For more information contact [email protected]

Mark Saunders Orthus Ltd.

Page 20: BAHA Times - April 2011

FORTHCOMING EVENTS AT A GLANCE

The British Association of Hospitality AccountantsBAHA Administration Office, Suite 6, Merley House Business Centre,

Merley House Lane, Wimborne, Dorset BH21 3AA.

Telephone +44 (0)1202 889430 Fax +44 (0)1202 887967

Email: [email protected] www.baha.co.uk

bahaBRITISH ASSOCIATION of HOSPITALITY ACCOUNTANTS

April 18 BAHA Members Meeting with Global Blue and Keystep at the Wyndham GrandHotel, Chelsea from 6.00pm for networking

May 19 PKF Breakfast Seminar – Accounting and Reporting Update for Finance Teamsand Consultants working in the hospitality industryPKF London Offices, Farringdon Place, 20 Farringdon Road, London from 8.00am

June 6 BAHA Taxation forum, London from 6.00pm

June 20 HRMC Revenue Management Debate London from 6.00pm

July 14 BAHA Quiz Night

The BAHA Meetings Programme is sponsored byFourth Hospitality a leading supplier of on-demand business

intelligence solutions for the Hospitality industry

Gold sponsors include:

Agilysys

Best Western Hotels

Clarity Hospitality

Fourth Hospitality

Global Blue

KPMG

Aston Scott

BDO

CMS Hospitality

CTB Accounts

Cowgill Holloway

EasyRMS

Eproductive

FM Recruitment

IDeaS - A SAS Company

Kerry Robert Associates

Keystep

Micros-Fidelio

Orthus

PAR Springer-Miller

PKF

PricewaterhouseCoopers

Rate Tiger

Shere

StockCheck

STR Global

Symon - Digital Signage

Rieo Communications

Rubicon

Softbrands, an Infor Affiliate

The Ritz Hotel, London

TopSource

Touchstone NAV

TRI Hospitality Consulting

Venners

Xn Hotel Systems Ltd

Zen Consulting

Patrons are valued members of the British Association of Hospitality Accountants, providing the Association and itsmembers with a wide range of services and technical advice.

Visit www.baha-uk.org/sponsorsandpatrons.asp to view links to all our patrons.

PATRONS & PARTNERS