avoiding pitfalls in write-on installations
Post on 13-Jan-2016
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DESCRIPTIONAvoiding Pitfalls in Write-On Installations. Write-On Track Record. 79% of all Write-On licenses installed are being actively used 3-6 months later Survey: “Are you actively using your Write-On handhelds and are you happy with them?” 79% say “Yes!”. Success Stories. - PowerPoint PPT Presentation
Avoiding Pitfalls inWrite-On Installations
Write-On Track Record
79% of all Write-On licenses installed are being actively used 3-6 months later
Survey: Are you actively using your Write-On handhelds and are you happy with them? 79% say Yes!
Success StoriesBenefits of WO are realizedServers fight over themWouldnt want to do my job with itIm serving more customersDrink sales increaseErrors decrease
FailuresDoesnt workTechnical problem
Lack of commitmentDont have timeManagement not all on boardOne partner loves it, other doesntOwner loves it, manager doesnt
Qualify ProspectsOnly for those who really want itAll decision makers must be on boardMeet GM & shift managersIdentify WO Champion
Wireless / NetworkSite Survey!AP placementSignal strengthWalls / ConstructionPowerTest cables
Configuration / SetupAbbreviationsCommon NameMeet with serversAbbrev. ExceptionsDedicated Server machine
TrainingEveryone involvedPlenty of timeHandwriting GameAbbreviation List / TestMandatory Practice SessionsIdentify bad attitudes
FollowupIssue LogTweak MI names/abbreviationsWiFi Site Survey during business
MoraleGet bugs out before go-liveOne bad shift can damage confidenceKeep management informed and on boardBe there for them
Case Study #1Father and daughter restaurantFather convinced by WO benefitsDaughter didnt think it was a good ideaDaughter was the one managing day to day operations and supervising servers.
Case Study #2System tested out great during installation and trainingHHs worked great during day, through lunch rush.Once dinner got going, all HHs had communications errors.The problem?APs connected to same circuit as lights on dimmer.
Case Study #3Similar to last case: Worked great during day and through beginning of dinner.HHs had communications problems as soon as the band started to playThe problem?APs on same circuit as band plugged amps into
Case Study #4Husband and wife restaurantHusband drove the WO project, training, shift managementHusband fell ill.WO stopped being used.