Avoiding Pitfalls inWrite-On

Installations

Write-On Track Record

79% of all Write-On licenses installed are being actively used 3-6 months later

Survey: “Are you actively using your Write-On handhelds and are you happy with them?” 79% say “Yes!”

Success Stories

Benefits of WO are realized Servers fight over them “Wouldn’t want to do my job with it” “I’m serving more customers” Drink sales increase Errors decrease

Failures

“Doesn’t work” Technical problem

Lack of commitment “Don’t have time” Management not all on board

One partner loves it, other doesn’t Owner loves it, manager doesn’t

Qualify Prospects

Only for those who really want it All decision makers must be on

board Meet GM & shift managers Identify WO Champion

Wireless / Network

Site Survey! AP placement Signal strength Walls / Construction

Power Test cables

Configuration / Setup

Abbreviations Common Name Meet with servers Abbrev. Exceptions

Dedicated Server machine

Training

Everyone involved Plenty of time Handwriting Game Abbreviation List / Test Mandatory Practice Sessions Identify bad attitudes

Followup

Issue Log Tweak MI names/abbreviations WiFi Site Survey during business

Morale

Get bugs out before go-live One bad shift can damage

confidence Keep management informed and

on board Be there for them

Case Study #1

Father and daughter restaurant Father convinced by WO benefits Daughter didn’t think it was a good

idea Daughter was the one managing

day to day operations and supervising servers.

Case Study #2

System tested out great during installation and training

HHs worked great during day, through lunch rush.

Once dinner got going, all HHs had communications errors.

The problem? APs connected to same circuit as

lights – on dimmer.

Case Study #3

Similar to last case: Worked great during day and through beginning of dinner.

HHs had communications problems as soon as the band started to play

The problem? APs on same circuit as band

plugged amps into

Case Study #4

Husband and wife restaurant Husband drove the WO project,

training, shift management Husband fell ill. WO stopped being used.

Questions&

Discussion