Avinash Hiriyanna +91 97 39 399 288

Business Analyst – CBAP®, CTFL avinash.hiriyanna@gmail.com

SUMMARY A Certified Business Analyst Professional (CBAP) 10+ Yrs. of IT Business Analysis in Governance, Risk and Compliance (GRC), Retail Banking, Market Risk Consulting experience with major banks like Bank of America, Branch Banking and Trust, Credit Suisse Expertise in Requirement Elicitation, Analysis, Communication and Management, Application of Various

Analysis Task and Techniques and Solution Assessment Expertise is modelling techniques such as Process, Data Flow, Data, Use Case, Interface Expertise in requirement deliverables such as Requirement Management Plan, BRD, Functional/Non-

Functional Specifications, Business Rules, Models, Traceability Work experience in Channel Banking - IVR (Voice), Desktop, Online, Small Business Credit Cards Work experience in Investment Banking products – Bonds, Corporate Action, Equities, Derivatives Exposure to Value at Risk (VaR) calculations Work experience in Process Optimization, Migration, New Development Projects Work Experience in Software Testing – Planning, Execution, Defect Management Work Experience in Onshore-Offshore model which includes 6 Yrs. of Onshore (USA, Netherlands) and 4

Yrs. of Offshore (India) Consulting experience with Customers, Stakeholders and Vendors from various geographies

EXPERIENCECompany Location From To

MetricsStream Bangalore, India November 2015 PresentTata Consultancy Services Limited Bangalore, India

Charlotte, NC, USAAugust 2006 November 2015

Akzo Nobel (I) Pvt. Ltd Bangalore, IndiaAmsterdam, Netherlands

March 2005 August 2006

CERTIFICATIONCertification Name Issuing Organization License# Acquired On

Certified Business Analysis Professional (CBAP®)

International Institute of Business Analysis (IIBA) 6349 30 July 2015

Diploma Certificate in Business Analysis Tata Consultancy Services Ltd. CBA/128863/2015 20 June 2015

Certified Tester Foundation Level (CTFL)

American Software Testing Qualifications Board (ASTQB) 11-CTFL-00792-USA May 2011

TOOLS AND TECHNOLOGYDomain Channel Banking , Investment Banking Technology .Net, Mainframe, SQL

Requirement Tools JIRA, Confluence Tech Tools SQL Workbench, Toad, Soap UITools Excel, Word, PowerPoint, One Note, Visio OS Windows 7, XP

Operating Models Agile (Scrum), Waterfall, Iterative Test Tools Quality Centre

EDUCATIONBachelor of Engineering in Instrumentation & Electronics July 2000 – June 2004

Visveswaraiah Technological University, Belgaum, Karnataka, India Degree Score: 70%

DETAILED PROFESSIONAL EXPERIENCE

Project #1 Auto/Manual Restatement of Corporate Actions Tools MS Office, JIRA, QCDomain Investment Banking (Corporate Actions) Technology Net,Client Credit-Suisse

Period Offshore March 2015 – PresentLocation Bangalore, IndiaRole Business Analyst Methodology Iterative

Project OverviewTime Series Reference Data (TSRD) is a market risk system which is primarily a sourcing and storage facilitator for high quality risk-related market risk time series data used in recuts and VaR number calculation. The risk market data is sourced from internal and external market data feeds and goes through Cleansing, Review, Analysis and Versioning before the risk data is distributed. This project involved in Auto Restatement of time series for Corporate Actions sourced from Bloomberg/DSS. Also, process improvements and other functional changes were carried out as a part of this effort.

Responsibilities Liaison among Business Users, Domain SME’s, Solution SME’s, Project Manager, Testers Review Business Case, Goals and Objectives, Comprehend Existing Application, Process, documents for

conducting Gap Analysis Prepare requirement management plan including activities/task, estimations and timelines Determine Scope of Analysis, Solution Scope, Interfacing Applications and Impacts Worked with Business Users to Gather Requirements, Conduct workshops Perform Requirement Analysis and Modelling applying various techniques like Scope or Process or Data or

Data Flow or UseCase modelling Prepare Functional/Non-functional specifications including Assumptions, Constraints, Impacts and Risks Conduct requirement walkthrough with all stakeholders seeking sign off for further development Coordinated with solution team during design, review design specs, addressed any/all issues Assist test team in test case design, execution, defect prioritization and resolution Conduct Smoke/Sanity testing before releasing the application to Business users for UAT Coordinate with Business Users during UAT, Help in Execution, Defect management and resolution Prepared Requirement Traceability Matrix to ensure requirement coverage Provide demo of the solution built to business users ad seek sign off for implementation Monitor implementation and provide assistance to release managers Manage Deliverables, Communication, Status reports

Project #2 EMG Distress Credit Risk Tools MS Office, JIRA, QCDomain Investment Banking (Bonds) Technology Net,Client Credit-Suisse

Period Offshore March 2015 – PresentLocation Bangalore, IndiaRole Business Analyst Methodology Iterative

Project OverviewTime Series Reference Data (TSRD) is a market risk system which is primarily a sourcing and storage facilitator for high quality risk-related market risk time series data used in recuts and VaR number calculation. The risk market data is sourced from internal and external market data feeds and goes through Cleansing, Review, Analysis and Versioning before the risk data is distributed. This project involved in onboarding a new risk type of type ‘Credit Risk’ for Bonds instruments.

Responsibilities

Liaison among Business Users, Domain SME’s, Solution SME’s, Project Manager, Testers Review Business Case, Goals and Objectives, Comprehend Existing Application, Process, documents for

conducting Gap Analysis Prepare requirement management plan including activities/task, estimations and timelines Determine Scope of Analysis, Solution Scope, Interfacing Applications and Impacts Worked with Business Users to Gather Requirements, Conduct workshops Perform Requirement Analysis and Modelling applying various techniques like Scope or Process or

UseCase modelling Prepare Functional/Non-functional specifications including Assumptions, Constraints, Impacts and Risks Conduct requirement walkthrough with all stakeholders seeking sign off for further development Coordinated with solution team during design, review design specs, addressed any/all issues Assist test team in test case design, execution, defect prioritization and resolution Conduct Smoke/Sanity testing before releasing the application to Business users for UAT Coordinate with Business Users during UAT, Help in Execution, Defect management and resolution Prepared Requirement Traceability Matrix to ensure requirement coverage Provide demo of the solution built to business users ad seek sign off for implementation Monitor implementation and provide assistance to release managers Manage Deliverables, Communication, Status reports

Project #3 Bus Organization Report Tools MS Office, JIRA, QCDomain Investment Banking Technology Net,Client Credit-Suisse

Period Offshore Sep 2014 – Jan 2015Location Bangalore, IndiaRole Business Analyst Methodology Iterative

Project OverviewTime Series Reference Data (TSRD) is a market risk system which is primarily a sourcing and storage facilitator for high quality risk-related market risk time series data used in recuts and VaR number calculation. The risk market data is sourced from internal and external market data feeds and goes through Cleansing, Review, Analysis and Versioning before the risk data is distributed. This project involved creating Business Org Reports at portfolio level, in order to standardize the VaR impact analysisand to support weekly and daily recut frequency.

Responsibilities Liaison among Business Users, Domain SME’s, Solution SME’s, Project Manager, Testers Review Business Case, Goals and Objectives, Comprehend Existing Application, Process, documents for

conducting Gap Analysis Prepare requirement management plan including activities/task, estimations and timelines Determine Scope of Analysis, Solution Scope, Interfacing Applications and Impacts Worked with Business Users to Gather Requirements, Conduct workshops Perform Requirement Analysis and Modelling applying various techniques like Scope or Process or Data or

Data Flow or UseCase modelling Prepare Functional/Non-functional specifications including Assumptions, Constraints, Impacts and Risks Conduct requirement walkthrough with all stakeholders seeking sign off for further development Coordinated with solution team during design, review design specs, addressed any/all issues Assist test team in test case design, execution, defect prioritization and resolution Conduct Smoke/Sanity testing before releasing the application to Business users for UAT Coordinate with Business Users during UAT, Help in Execution, Defect management and resolution Prepared Requirement Traceability Matrix to ensure requirement coverage Provide demo of the solution built to business users ad seek sign off for implementation Monitor implementation and provide assistance to release managers Manage Deliverables, Communication, Status reports

Project #4 Financial System Case Management Tools SOAP UI, MS Office, Project Plan, Visio, QCDomain Retail Banking Technology .NetClient Branch Banking and Trust (BB&T) Period Onshore Jan 2014 – Aug 2014Location Raleigh, NC, USARole Functional Business Analyst Methodology Agile

Project Overview Financial System Case Managementis a BB&T in house web application system. This system process customer request like 401K Updates, Generate Statements, Payrolls, General Ledger and Personnel Accounts Updates, Bonds etc. These requests go through business workflows, validations, add documents, acknowledgements and personalization to process and eventually archived. External system is used to ingest request along with documents and for storage.

Key Responsibilities Liaison among Product Owner, Business Users, Domain SME’s, Solution SME’s, Vendor, Project Manager,

Testers Review Business Case, Comprehend Existing Application, Process, documents Assist Product Owner in Creating, Maintaining and Prioritizing product backlog items Create User Stories – Actors, Descriptions, Acceptance Criteria Coordinate Sprint Planning meeting with all stakeholders to discuss User Stories, Scope, Prioritization,

estimates and timelines Worked with Business Users to Gather Requirements, Conduct workshops, Re-prioritizations Perform requirement Analysis Prototyping and Modelling Coordinate with Solution SME’s during design and resolve any requirement issues Coordinate with Test team during test design, execution and defects prioritization Coordinate Daily Scrum Meetings and provide status updates on User Stories Coordinate with Business Users during UAT and managed UAT defects Provide demo of the solution built to business users ad seek sign off for implementation Assist solution SME’s during sprint implementation Participate in Retrospective meetings post sprint Manage Deliverables, Communication, Status reports

Project #5 BPP Card Reward Sunset Tools SOAP UI, MS Office, Project Plan, Visio, QCDomain Credit Cards – Promos, Fees Technology Net, MainframeClient Bank of America

Period Onshore Jan 2013 – Dec 2013Location Charlotte, NC, USARole Functional Business Analyst Methodology Waterfall

Project Overview Eighty percent of BAC's expense to maintain the Business Platinum Privileges (BPP) program comes from the card rewards feature. To better control expenses, Small Business (SB) Deposits would like to sunset the BPP Small Business Card Rewards for all new & existing customers

Key Responsibilities Liaison among Business Users, Domain SME’s, Solution SME’s, Application SME’s Project Manager, Testers Review Business Case, Goals and Objectives, Business Requirement Document ReviewExisting Application and Documentations other Assets for conducting Gap Analysis Prepare requirement management plan including activities/task, estimations and timelines Determine Scope of Analysis, Solution Scope, Interfacing Applications and Impacts

Conduct JAD session with Business Users, Application SME’s, other key stake holders to Gather requirements

Perform Requirement Analysis and Modelling applying various techniques like Scope or Process or Data or Data Flow or UseCase modelling

Prepare Functional/Non-functional specifications including Assumptions, Constraints, Impacts and Risks Conduct requirement walkthrough with all stakeholders seeking sign off for further development Coordinated with solution team during design, review design specs, addressed any/all issues Assist test team in test case design, execution, defect prioritization and resolution Manage Change Controls Conduct Smoke/Sanity testing before releasing the application to Business users for UAT Coordinate with Business Users during UAT, Help in Execution, Defect management and resolution Prepared Requirement Traceability Matrix to ensure requirement coverage Coordinate with Change Managers, Project Managers, Ensure compliance with requirement deliverable Monitor implementation and provide assistance to release managers Status Reporting to all stake holders

Project #6 BCS Product Package Migration Tools SOAP UI, MS Office, Project Plan, Visio, QCDomain Small Bus Credit Card Technology Net, MainframeClient Bank of America

Period Onshore Jan 2011 – April 2013Location Charlotte, NC, USARole Functional Business Analyst Methodology Waterfall

Project Overview:As part of the small business customer Solutions multi-generational strategy, small business would automatically migrate approximately 2 million existing portfolio small business accounts to the target Business Fundamentals and Business Advantage solutions. The goal of the project is to migrate all the legacy versions of the two solutions to the newest version of each solution to get everyone on the latest offering.

Key Responsibilities Liaison among Business Users, Domain SME’s, Solution SME’s, Application SME’s Project Manager, Testers Review Business Case, Goals and Objectives, Business Requirement Document ReviewExisting Application and Documentations other Assets for conducting Gap Analysis Prepare requirement management plan including activities/task, estimations and timelines Determine Scope of Analysis, Solution Scope, Interfacing Applications and Impacts Conduct JAD session with Business Users, Application SME’s, other key stake holders to Gather

requirements Perform Requirement Analysis and Modelling applying various techniques like Scope or Process or Data or

Data Flow or UseCase modelling Prepare Functional/Non-functional specifications including Assumptions, Constraints, Impacts and Risks Conduct requirement walkthrough with all stakeholders seeking sign off for further development Coordinated with solution team during design, review design specs, addressed any/all issues Assist test team in test case design, execution, defect prioritization and resolution Manage Change Controls Conduct Smoke/Sanity testing before releasing the application to Business users for UAT Coordinate with Business Users during UAT, Help in Execution, Defect management and resolution Prepared Requirement Traceability Matrix to ensure requirement coverage Coordinate with Change Managers, Project Managers, Ensure compliance with requirement deliverable Monitor implementation and provide assistance to release managers Status Reporting to all stake holders

Project Overview Triage Ally assists senior executives by providing metrics, triage playbooks, architectural diagrams, reports, graphs, and online training for specified users. This web-based application is used to obtain current channel status and to tack failed Customer Interactions (FCI). The goal of the application/project is to reduce the duration of production incidents which corresponds directly to the number of FCI’s.

Key Responsibilities Liaison among Product Owner, Business Users, Domain SME’s, Solution SME’s, Project Manager, Testers Review Business Case, Comprehend Existing Application, Process, documents Assist Product Owner in Creating, Maintaining and Prioritizing product backlog items Create User Stories – Actors, Descriptions, Acceptance Criteria Coordinate Sprint Planning meeting with all stakeholders to discuss User Stories, Scope,

Prioritization,estimates and timelines Worked with Business Users to Gather Requirements, Conduct workshops, Re-prioritizations Perform requirement Analysis Prototyping and Modelling Coordinate with Solution SME’s during design and resolve any requirement issues Coordinate with Test team during test design, execution and defects prioritization Coordinate Daily Scrum Meetings and provide status updates on User Stories Coordinate with Business Users during UAT and managed UAT defects Provide demo of the solution built to business users ad seek sign off for implementation Assist solution SME’s during sprint implementation Participate in Retrospective meetings post sprint Manage Deliverables, Communication, Status reports

Project #8 Voice Guided Services Tools MS Office, QC , Soap UIDomain Channel Banking - IVR Technology .NetClient Bank of America Period Sep 2006 – Oct 2008Location Bangalore, India Methodology WaterfallRole Test Analyst

Project Overview Customers use one Access ID and a single toll-free number per language (English/Spanish) to access accounts (eg. Personal, Mortgage, Investments, etc.)using speech recognition. The project includes functionalities like Personnel Accounts Balance Check, Recent Transactions, Check Issue, Credit/Debit, Fees, Debit/Credit Card activations and transactions, Card Disputes, Loan Verifications and Payments, Fraud Detection, Mortgage and many more.

Responsibilities: Review BRD’s, Functional Specifications and provide test estimations Prepare Test Strategy/Approach, Test Plan, Test Scripts, Test Cases/Scenario Presented the Test Deliverables to stakeholders and obtained sign off Test Execution (Functional, Regression, Integration Testing) Defect Management – Coordination w/Developers and Other Stakeholders in defect resolution Test Data privatization using mainframe application, validate batch runs Prepare Traceability Matrix Daily Status Reports during Planning, Execution, Defect Management

Project #7 Triage Ally Tools MS Office, QCDomain All Channel Banking Technology .NetClient Bank of America Period Onshore Aug 2009 – Dec 2010Location Charlotte, NC, USA / Bangalore, India Offshore Nov 2008 – Jul 2009Role Functional Business Analyst Methodology Agile

Direct Coordination with Developers, Project Test Managers, Tech Delivery Managers and other key stakeholders

Test Sign Off; UAT Handover Update test deliverables in project repository, post implementation

Project #9 Voice Guided Services Tools MS Office, QCDomain Channel Banking- IVR Technology .NetClient Akzo Nobel Period Onshore Feb 2006 – Aug 2006Location Sassenheim, Netherlands & Bangalore, India Offshore Mar 2005 – Feb 2006Role Application Specialist (Tester) Methodology Waterfall

Responsibilities Review BRD’s, Functional Specifications and provide test estimations Prepare Test Strategy/Approach, Test Plan, Test Scripts, Test Cases/Scenario Presented the Test Deliverables to stakeholders and obtained sign off Test Execution (Functional, Regression, Integration Testing) Defect Management – Coordination w/Developers and Other Stakeholders in defect resolution Test Data privatization using mainframe application, validate batch runs Prepare Traceability Matrix Daily Status Reports during Planning, Execution, Defect Management Direct Coordination with Developers, Project Test Managers, Tech Delivery Managers and other key

stakeholders Test Sign Off; UAT Handover Update test deliverables in project repository, post implementation