avanade dynamics-crm-evp-fy14

© Copyright 2013 Avanade Inc. All Rights Reserved.

The Avanade name and logo are registered trademarks in the US and other countries.


The Avanade name and logo are registered trademarks in the US and other countries.

Join the Avanade Dynamics CRM Service Line Team

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www.avanade.com/careers

And here’s why…

http://www.avanade.com/careers



• Who We Are

• Why Join Avanade?

• Avanade Dynamics CRM Team

It’s Your Career – Make it Happen!

Click HERE to view the Avanade Story


http://youtu.be/o-qVAbp1LOM



Who We Are: Avanade fast facts

Founded by

More than US $1 billion annual revenue

More than 20% average yearly growth since our inception in 2000

Trusted advisor to more than 800 customers in all industries

More than 18,000 employees in 70 locations in 20 countries

&

About Us




Insight from our unique connections

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• Industry and business acumen

• Industry, cross-industry solutions

• Horizontal solution accelerators

• Specialization on the

Microsoft platform

• Engineered assets

and architectures

• Industry, cross-industry

solutions

• Comprehensive

enterprise platform

• Superior price, performance

• Commitment to research

and development

Integrated, innovative solutions that realize results




Avanade Microsoft Alignment




Avanade Vision, Mission & Core Values

• Our vision is to be recognized as a global services innovator, helping customers realize the best results from the Microsoft platform.

• Our core values define how we:

• Achieve through global teamwork

• Focus on customers

• Embrace change

• Demonstrate a passion for technology

• Build the Avanade experience

• Act with integrity, dignity and respect

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“I wanted to work with the smartest people in the industry, and

that’s been proven out. I wanted to challenge myself and get

experience with large enterprise systems… you have the flexibility

to move around the country or do different kinds of projects.” - Group Mgr., Microsoft Solutions




Specialized expertise in the Microsoft platform

• Application Development

• Application Integration

• Application Lifecycle Management

• Business Intelligence

• Collaboration and Content

• Communications

• CRM

• Data Platform

• Devices and Deployment

• Digital Marketing

• Enterprise Resource Planning

• Hosting

• Identity & Access

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Gold Competencies (updated list here)

• Management and Virtualization

• Messaging

• Midmarket solution provider

• Mobility

• OEM

• Project and Portfolio Management

• Server Platform

Also Silver competencies in:

• Learning

• Software Asset Management

• Volume Licensing

20 earned Microsoft Gold Competencies, #1 of all MS partners worldwide by far

“Accenture and Avanade have distinguished themselves in the

market for their ability to apply their deep expertise across a large

spectrum of Microsoft technologies.“ -- Jon Roskill, Corporate Vice President of Microsoft’s Worldwide Partner Group

“In addition to delivering

Microsoft based solutions,

Avanade plays an active

role in Microsoft Partner

Advisory Councils,

Technology Adoption

Programs & Customer

Advisory Boards to drive

the future direction of

MSFT products to meet

our enterprise customers’

needs.” – Tyson Hartman, Corporate VP,

Avanade


http://www.avanade.com/en-us/services/Pages/enterprise-application-development.aspx

http://www.avanade.com/en-us/offerings/pages/custom-application-development.aspx

http://www.avanade.com/en-us/offerings/Pages/application-lifecycle-management.aspx

http://www.avanade.com/en-us/offerings/Pages/application-lifecycle-management.aspx

http://www.avanade.com/en-us/services/Pages/business-intelligence.aspx

http://www.avanade.com/en-us/services/Pages/collaboration.aspx

http://www.avanade.com/en-us/services/Pages/technology-infrastructure.aspx

http://www.avanade.com/en-us/services/Pages/crm-solutions.aspx

https://mspartner.microsoft.com/en/us/pages/membership/data-platform-competency.aspx

http://www.avanade.com/en-us/offerings/Pages/desktop-and-workplace-infrastructure.aspx

http://www.avanade.com/en-us/offerings/Pages/digital-marketing-solutions.aspx

http://www.avanade.com/en-us/services/Pages/erp-solutions.aspx

https://mspartner.microsoft.com/en/us/pages/membership/hosting-competency.aspx

https://mspartner.microsoft.com/en/us/pages/membership/identity-and-access-competency.aspx

https://mspartner.microsoft.com/en/us/pages/membership/identity-and-access-competency.aspx

http://www.avanade.com/en-us/approach/technology-innovation/Pages/microsoft-gold-competencies.aspx


http://www.avanade.com/en-us/offerings/Pages/messaging-migration.aspx

https://mspartner.microsoft.com/en/us/pages/membership/midmarket-solution-provider-competency.aspx

http://www.avanade.com/en-us/offerings/Pages/mobile-application-development.aspx

https://mspartner.microsoft.com/en/us/pages/membership/oem-competency.aspx

https://mspartner.microsoft.com/en/us/pages/membership/project-portfolio-management-competency.aspx

https://mspartner.microsoft.com/en/us/pages/membership/project-portfolio-management-competency.aspx


http://rcpmag.com/articles/2012/07/01/microsofts-most-competent-partners.aspx



Our thought leadership in CRM

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Top CRM stories and Analyst Coverage:

• Avanade bought eCONNEX to strengthen CRM practice

• Social CRM

• Avanade and Accenture named to 2012 President’s Club for Microsoft Dynamics CRM

• Gartner: The Gartner CRM Vendor Guide, 2012; November 2011

• Gartner: Competitive Landscape: CRM Service Providers Nov. 2011 & Nov. 2012




Specialized expertise in the Microsoft platform

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• Accenture and Avanade are Microsoft’s global system integrator partners of choice for the Windows Azure platform.

• 2012 Partner of the Year for Application

Platform and Mobility

• 2011 Partner of the Year for Application

Platform, Desktop, and Dynamics

Distribution

• 2011 US East Region Cloud Partner of the

year

• Microsoft Dynamics President’s Club 2012, 2011 and Inner Circle 2012, 2011, 2010, 2009, 2007, 2006, 2005

• 2 of the Top Global 50 SharePoint Influencers

• 26 Microsoft Most Valued Professionals

• 28 Microsoft Certified Architect/Masters

• Microsoft Global Enterprise

Partner of the Year 2010 and 5 other times

• 2010 Partner of the Year for CRM,

Communications and Collaboration, and

Virtualization

• Computerworld’s “Premier 100 IT Leaders”

recognizes Avanade CIO Chris Miller (2011)

Greatest number of certifications of any MS partner in each of the following:

• #1 in Customizing Customer Relationship Management Solutions with Microsoft Dynamics CRM

• #1 in .NET Framework

• #1 Application integration

• #1 Application Platform Optimization

• #1 in BizTalk Server

• #1 in Dynamics AX

• #1 Custom Development

• #1 Platform

• #1 Platform Data Management

• #1 Reporting and Analysis

• #1 in SharePoint Server

• #1 Enterprise Search

• #1 SQL Server

• The most experienced partner delivering on BPOS/Office 365

• See other Avanade company awards

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Recognition Certifications

2011, 12 & 13


http://www.avanade.com/en-us/careers/why-work-at-avanade/Pages/global-awards.aspx

http://www.avanade.com/en-us/careers/why-work-at-avanade/Pages/global-awards.aspx



Our CRM services

• Avanade Online Services for CRM

• Contact Centers / Customer Care

• Marketing Management

• Accountability Management

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• Partner Relationship Management

• Sales Force Automation

• Extended CRM (xRM)

• Social CRM

Customer Base

• 65 customers in N.

America

• 11 industries, top

industries: • Electronics & High Tech

• Banking, Health

• Consumer Goods &

Services

• Industrial Equipment

• Over 100 customers in

other regions

Europe, Africa and

Latin America

Avanade supports a

broad set of device

platforms and task-

oriented mobile CRM

applications, leveraging

BigData and social CRM

to unify CRM analytics,

role-based alerts, etc.

Cloud services

• Secure public or

private cloud? Avanade

Online Services' end to

end SaaS provides

enterprise solutions

across the entire

Microsoft platform,

including CRM, social

collaboration and BI.




Built on Microsoft Dynamics CRM, Avanade CRM services can be hosted in

a cloud or on-premises and offer an integrated, comprehensive view into

customer behavior that helps organizations deliver better customer service,

improve sales and strengthen vital relationships.

Our investments in CRM

• Accountability and Task Management

• Avanade Online Services for CRM

• Case and Grants Management

• CRM for Chemicals

• CRM for Consumer Packaged Goods

• CRM for Insurance

• CRM for Partner Relationship

Management

• CRM for Utilities

• CRM for Wealth Management

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Avanade is the largest IT services provider

for Microsoft Dynamics CRM deployment,

with about 10% of all seats worldwide.




Delivering across industries

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The Avanade Delivery Model

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Avanade CRM Roles

• CRM Solutions Developer (SD)

• CRM Solutions Architect

• Ensure successful delivery of projects as measured by schedule, budget and deliverable quality performance measurements. Help sell, estimate, plan, execute, and deploy projects. Regularly communicate project status, manage risks and issues, and monitor financial performance according to contracts. Work with clients to rapidly enhance the internal capabilities needed to continuously improve operational and innovation performance. Use different project management methodologies (Waterfall, Agile, etc.) to best serve the client’s needs.

*certain locations may be a greater hiring priority at any given time

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• CRM Business Analyst (BA)

• Assist customers to improve performance and align

business processes/IT with critical business

strategies and provide the translation between the

functional and the technical. Involved throughout the

project lifecycle, BA’s document as-is and to-be

business process flows and requirements and lead a

functional implementation team and work with an

overall Project Manager to create and assign tasks

for the team. Provides Analysis and Solution

Definition, Project Execution and Pre-sales support.

• CRM Project Manager (PM)

• Ensure successful delivery of projects as measured by schedule, budget and deliverable quality performance measurements. Help sell, estimate, plan, execute, and deploy projects. Regularly communicate project status, manage risks and issues, and monitor financial performance according to contracts. Work with clients to rapidly enhance the internal capabilities needed to continuously improve operational and innovation performance. Use different project management methodologies (Waterfall, Agile, etc.) to best serve the client’s needs.

CRM roles exist nationwide* from Analyst to Group Manager level




Why Avanade – Total Rewards

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• Vacation*

• 0-2 yrs --> 2 weeks

• 2-4 yrs --> 3 weeks

• 4+ yrs --> 4 weeks

prorated based on hire date

• Sick Time*

• Analyst: 9 days/year

• Sr. Analyst/Consultant+: 15 days/year

• Holiday

• 8 Core Holidays

• 2 Floating Holidays

• Travel • Earn hotel, airlines, and rental rewards

points for personal future use

• Fly family, friends or significant other to

project location in lieu of flying home**

• Opportunities for international travel

Total Rewards Work/Life Balance

• Competitive compensation

• Health/Dental

• 401K Benefit

• Extended Benefits – technology or work/life balance

• Analyst --> $500/year

• Sr. Analyst and above --> $2,000/year

• Corporate Cell Phone Plan

• Overtime • Analyst/Sr. Analyst (Non-exempt)

• Time+1/2

• In accordance with all state and federal laws

• Hours Premium

• Consultant/Sr. Consultant-> compensation for hours

worked in excess of 120% of the standard available

hours (subject to Avanade policy)

• Short Term Incentive (variable, performance driven)

• Paid out annually as a percentage of base salary: • Consultant/Sr. Consultant

• Manager/ Group Manager

• Director/Senior Director

• VP/Senior VP

Avanade offers competitive Total Rewards package to our consultants

*prorated based on hire date

**taxable to employee




re you ready?

