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Auto Brochure, Maintenance Brochure, Commercial Brochure, and Ultra Plus Brochure

ComponentsHigh-Tech Accessories

Cooling SystemFuel System

Air ConditioningBrakes

ElectricalSteering

Suspension

Drive AxleTransmission

EngineSeals and Gaskets

Typical Factory Warranty Period

Extended Powertrain Coverage

MasterTech enhances protection around the factory extended powertrain or certified pre-owned coverage

Manufacturer’s Limited Warranty

Vehicle Ownership Period

Protect Against the Unexpected…Drive with Confidence

Additional Benefits

Rental Car Reimbursement

Towing

Roadside Assistance

Emergency Travel Interruption

Manufacturer’s Warranty Deductible

Future Contract Option

Cost Today

$6,226 $7,218

$4,285 $4,967

$2,074 $2,404

$1,399 $1,622

$1,380 $1,600

$1,361 $1,578

$1,322 $1,533

$1,202 $1,393

$983 $1,140

$729 $845

$683 $792

$578 $670

$569 $660

$525 $609

$508 $589

$392 $454

Repair

Engine

Transmission Replacement

Navigation

Steering Gear

Audio

Air Conditioning System

DVD Player

Power Running Boards

Struts

Radiator

Fuel Pump

Back-up Camera

Alternator

Water Pump

Starter

Power Window Motor

*Based on annual inflation of 3%

Rising Repair Costs Coverage Options

Seals and Gaskets: Coverage provided for covered components on vehicles with up to a maximum of 100,000 miles at time of contract purchase only.

Components are covered in the event of mechanical breakdown caused by failure of a covered part or faulty workmanship by the manufacturer. Primary and Secure coverage options do not include wear and tear. Certain conditions and components are excluded, such as inadequate maintenance of the vehicle, corrosion, and parts designed for limited life such as bulbs, filters,

and brake pads. See the Non-Covered Parts and Services and Non-Covered Conditions sections of the service contract for complete details.

PRIMARYComponents 1–3: Engine, Transmission, and Drive Axle/Four Wheel Drive

4x4

1 2 3

ULTRA

Components 1–12: Engine, Transmission, Drive Axle/Four Wheel Drive, Suspension, Steering, Electrical, Brakes, Air Conditioning, Fuel, Cooling, High-Tech Accessories, and Additional Non-Excluded Items

4x4

1 2 3 4 5 6 7 8 9 10 11 12

ELITE

Components 1–11: Engine, Transmission, Drive Axle/Four Wheel Drive, Suspension, Steering, Electrical, Brakes, Air Conditioning, Fuel, Cooling, and High-Tech Accessories

4x4

1 2 3 4 5 6 7 8 9 10 11

PREMIER

Components 1–9: Engine, Transmission, Drive Axle/Four Wheel Drive, Suspension, Steering, Electrical, Brakes, Air Conditioning, and Fuel

4x4

1 2 3 4 5 6 7 8 9

Components 1–8: Engine, Transmission, Drive Axle/Four Wheel Drive, Suspension, Steering, Electrical, Brakes, and Air Conditioning

SECURE 4x4

1 2 3 4 5 6 7 8

This document should not be relied upon solely when purchasing a service contract. For exact details, please review the service contract itself.

Benefits are provided by Federal Warranty Service Corporation with the following exceptions: Florida – United Service Protection, Inc., P.O.Box 21647, St. Petersburg, Florida 33742, Florida License #60016; California, Louisiana,

and Washington – United Service Protection Corporation; Oklahoma – Assurant Service Protection Inc.; Massachusetts – the Selling Dealer.

In 5 Years*

Repair cost estimates are based on the Administrator’s internal claims adjusting data and may not reflect actual costs. Specific costs vary by vehicle and repair facility.

Auto Desk Mat

AFWC/SMCP (08/14)

1 Secure a copy of the customer’s MasterTech Scheduled Maintenance contract, the contract number, the Vehicle Identification Number (VIN), or the customer’s complete name and address, along with the name of the selling dealer.

2 Verify the scheduled maintenance contract time limits to ensure that the MasterTech Scheduled Maintenance contract is still in force, and that the vehicle in for maintenance is the covered vehicle. If the contract has expired, please advise the customer accordingly.

3 To verify customer’s maintenance coverage you can either access the customer’s scheduled maintenance contract via MasterTech Online or contact the administrator by calling 800.964.4811.

4 To facilitate prompt claim handling, we require scheduled maintenance service costs to be itemized including part numbers and labor amount, separated between covered and non-covered services or repairs. Please make sure to include the contract holder’s signature on the invoice when faxing the claim in for payment.

For claim authorization or contract information, please call toll-free at 800.964.4811 with the following information:

Submit claims to:

American Financial Warranty Corporation Post Office Box 7719 The Woodlands, Texas 77387 Phone: 800.964.4811 Fax: 832.813.0576

• Dealership name, address, and phone number• Customer’s full name• Customer’s contract number• Year, make, model, and VIN of vehicle• Current odometer reading• Maintenance services requested by contract holder

Please submit all claim paperwork to the administrator within 30 days of the scheduled maintenance service date.

Approved claims may be paid by a corporate credit card. Payment will be made upon receipt of a completed invoice that is signed by the contract holder.

Claim Procedures

SCHEDULED MAINTENANCE PROGRAM

1 Secure a copy of the customer’s MasterTech Vehicle Service Contract, the contract number, the Vehicle Identification Number, or the customer’s complete name and address, and the name of the selling dealer.

2 Verify the service contract time and mileage limits to ensure the vehicle service contract is still in force, and that the vehicle in for repairs is the covered vehicle. If the contract has expired, please advise the customer accordingly.

3 Review the maintenance records and receipts provided by the customer to confirm that the required vehicle maintenance has been performed.

4 To facilitate prompt claim handling, we require repair costs to be itemized including part numbers and labor times, separated between covered and non-covered repairs. Please include the authorization number and the customer’s signature when faxing the claim for payment.

5 Review the deductible with the customer. Deductibles will vary depending on the coverage selected.

6 Rental reimbursement is authorized according to the terms of the stated rental benefit and will not exceed the rental limits of the contract. See the contract for additional details.

When a MasterTech service contract holder reports a mechanical problem that may be covered by the vehicle service contract, follow these procedures:

7 Sublet repairs pay an additional 10% of the repair bill to cover your cost of handling the additional paperwork and shall not exceed $35.00.

8 All claims require pre-approval. Contact the administrator prior to initiating any teardown or repairs.

9 The contract does not cover a mechanical breakdown or failure due to abuse or neglect. The service contract does not cover any failure while under the manufacturer’s warranty or recall, whether the manufacturer honors such warranty or not. Modified or converted vans, and/or modifications to any other types of vehicles are not covered under this VSC, unless such modifications or conversions are performed at the factory by the vehicle’s manufacturer or by an authorized conversion company and the appropriate surcharge has been paid. See the contract for additional details.

10 Obtain the customer’s authorization for any teardown and/or diagnosis. The customer will be responsible for teardown or diagnostic charges for non-covered repairs.

11 Make an estimate of repair costs prior to calling for authorization.


Submit claims to:


• Dealership name, address, and phone number• Customer’s full name• Customer’s contract number• Year, make, model, and VIN of vehicle• Current odometer reading• Description of mechanical problem including:

the customer complaint, cause of mechanical problem, and the corrective action needed

• Cost of repair with part numbers, MSRP pricing, and labor amount

You will be given an authorization number to proceed with the repair, provided the repair is covered by the service contract. Please submit all claim paperwork within 30 days of the repair order date.

Approved claims may be paid by a corporate credit card. Payment will be made upon receipt of a completed invoice that is signed by the customer. (Please call for details)

AFWC/ACP (04/14)

Claim Procedures

Auto EligibilityGuidelines Sheet

1 RATE. All MasterTech plans require the appropriate rate based on Odometer Mileage and Vehicle age.

2 VEHICLE AGE. Vehicle eligibility is determined by the model year for each term available. January 1st of the model year is used to determine Vehicle age. A model year eligibility range of “Current + 4” means the current model year plus the next consecutive model years.

For Example: As of January 1, 2016, current plus 4 is available on 2012 and newer model years.

As of January 1, 2017, current plus 4 is available on 2013 and newer model years.

3 CONTRACT SALE DATE. MasterTech service contracts must be purchased at time of Vehicle sale for any Vehicle that does not have at least one (1) month and one thousand (1,000) miles of the manufacturer’s warranty remaining. Pre-Owned Coverage is not available after the Vehicle has been sold. MasterTech service contracts must have a corresponding odometer statement and bill of sale (buyer’s order, retail installment contract, etc.) verifying the mileage and Vehicle purchase date.

4 MANUFACTURER’S POWERTRAIN WARRANTY. Proof of manufacturer’s powertrain warranty is required. Manufacturer’s powertrain warranty must be transferred to the subsequent owner (if applicable).

5 INELIGIBLE VEHICLES. Any truck, van, or SUV rated more than 1-ton, gray market Vehicles, Vehicles with mechanical or electrical alterations, or modifications, not performed by the manufacturer (includes but is not limited to the use of oversized tires or wheels, installation of header pipes or lift kits, removal of any emission control system parts, performance modifications, etc. Modification/alteration to the suspension is not allowed unless the appropriate Suspension Modification Surcharge has been paid, selected, and underwriting guidelines and Suspension Modification Surcharge criteria have been met.); Vehicles with engines more than ten (10) cylinders, Vehicles not listed on the Vehicle Classification Guide; all rare, limited production, exotic, high performance, or elite Vehicles (including but not limited to, Acura NSX, Aston Martin, Audi R8, Bentley, Bugatti, Chevrolet Camaro ZL1, Chevrolet Corvette ZR1, Ferrari, Ford GT, Hummer H1, Lamborghini, Lotus, Maserati, Maybach, McLaren, Mercedes-Benz SLR McLaren, Mercedes-Benz SLS, MG, Nissan GT-R, Panoz, Prowler, Rolls Royce, Shelby GT500, Viper, Volkswagen Phaeton, cab and chassis, flat beds, limousines, motorhomes, stake beds); and Vehicles with compressed natural gas engines.

6 INELIGIBLE USAGE. The following Vehicle uses are ineligible for coverage under any circumstances: hauling for hire, racing and competitive driving, shuttle, taxi or limousine service, police or other law enforcement services, municipal/public use, emergency services, security services, Vehicles with snow plows or used for snow plowing, cable or line installation, tow truck/wrecker services, or any Vehicle that is rented.

7 DEDUCTIBLE. The standard deductible is one hundred dollars ($100), reducing to fifty dollars ($50) at the selling dealer. Alternative deductibles are also available with different pricing.

8 OPTIONAL SUSPENSION MODIFICATION COVERAGE (SURCHARGE REQUIRED). Coverage is provided if the surcharge has been paid and the option has been selected on the Proof of Registration for Suspension Modification (with the following criteria).

a. Lift kit manufacturer’s recommendations, including tire size, wheel size, and offset and/or backspacing must be followed.

b. Bolt-on lift kits only. No welding or frame modifications.

c. Only Vehicles with a maximum of a six (6) inch lift from the original manufacturer’s specifications are eligible for coverage with the Suspension Modification Surcharge.

d. Drop kits or Vehicles that have been lowered are ineligible.

e. Non-factory lift kit parts will not be covered by the Contract.

f. If You pay the Suspension Modification Surcharge, We will provide Coverage for repair or replacement of Covered Parts arising out of the normal use of Your Vehicle. Damage caused by the failure of or improper installation of modified or aftermarket parts will not be covered.

Auto Eligibility Guidelines

AutomotiveMarketing Materials

Contract Holder

If a breakdown occurs, please refer to the PROCEDURES IN THE EVENT OF BREAKDOWN

section of the enclosed service contract.

800.964.4811 | www.MasterTechVPP.com

AFWC/ACH (04/14)

1.866.300.8579Towing | Fluid Delivery | Battery Start Service

Spare Tire Mounting Assistance | Lock-out Service

Roadside Assistance

Roadside Assistance Card

Maintenance Program Claim Procedures Sheet

Claim Procedures Sheet

AFWC/AUTOMM (10/17)

Payment PlanInstructions Sheet

Payment PlansThe MasterTech Payment Plan is an interest-free installment plan available for your customers to finance a vehicle service contract (VSC) independent from the vehicle financing. The 6, 12, 18, or 24 month interest-free installment plan is perfect for customers buying their vehicle with cash, who have pre-arranged financing, or who are in the service drive and want to purchase the MasterTech Vehicle Protection Program® (VPP) after they have purchased their vehicle.

Selling a Service Contract1. During the sale of a MasterTech VPP via Darwin or F&I Express,

select the SPP option for interest-free financing.

2. For e-contract sales, the 1st payment (plus tax) will be due at the time of sale as a down payment, replacing the 10% down payment. SPP WILL COLLECT THE 1ST AND ALL SUBSEQUENT PAYMENTS FOR E-CONTRACT SALES. For paper contract sales, the dealer will collect and keep the 1st payment (plus tax).

3. The customer can pay via a monthly debit to a checking, savings, or credit card. SPP accepts Mastercard, Visa, Discover, and American Express.

4. The customer can e-sign using a mouse or other e-signature devices.

5. If the customer does not e-sign (or if you complete a paper contract sale outside of Darwin, F&I Express, or CDK – MenuVantage Platinum), print the completed VSC application and SPP Payment Plan Agreement, have the documents signed by the customer, and send to:

American Financial Warranty Corporation P.O. Box 7719 The Woodlands, Texas 77387

6. For e-contract sales, you will be paid the retail price + tax (if applicable) – the dealer cost – the SPP fee once the customer has paid the next (2nd) installment.

For paper sales, you will be paid the retail price + tax – Dealer Cost – Down payment (1st payment) – SPP fee once the customer has paid the 2nd installment.

Disbursement Dates (Bimonthly)All business processed between the: • 1st –15th day of the month will be disbursed on or

about the 25th day of the current month.

• 16th – 31st day of the month will be disbursed on or about the 10th day of the following month.

P.O. Box 7719 | The Woodlands, Texas 77387 | 800.964.4811AFWC/SPPIS (10/17)

* If canceled before the 3rd payment.

Dealer Fees and Service Contract Term Requirements

SPP Payment Plan Option

$0.01 – $499.99

$500.00 – $999.99

$1,000.00 – $1,699.99

$1,700.00 – $2,699.99

$2,700.00 – $10,000.00

Minimum Terms of Coverage

6 Months $30($10 Refund)*

$50($25 Refund)*

$110($60 Refund)*

$160($60 Refund)*

6% of Amount Financed

(50% of Fee)*

12 Months & 12,000 Miles


$50($25 Refund)*

$110($60 Refund)*

$160($60 Refund)*


(50% of Fee)*



$80($30 Refund)*

$160($85 Refund)*

$245($120 Refund)*


(50% of Fee)*



$125($50 Refund)*

$245($120 Refund)*

$325($175 Refund)*

12.5% of Amount Financed

(50% of Fee)*



AutomotiveMarketing Materials

Rip Rack Card

(Your MasterTech Rewards Recipient ID #)

To participate in the MasterTech Rewards Program:1) Visit www.AFASinc.com2) Click on the MasterTech Rewards card3) Click on the New Participant Enrollment link4) Watch the program tutorial5) Complete the enrollment form6) Complete and return the W-9 form7) Print your recipient ID on all eligible contracts8) Enjoy the rewards!

Dealer principal authorization required for participation. Certain restrictions may apply.

AFWC/RCRC (04/14)

The more MasterTech Service Contracts you sell, the more points you earn!

8 0 0.9 6 7.3 6 3 3 | w w w. A FA Sinc.c om

Mirror Hang Tag

Protect Yourself from the Risk of Rising

Vehicle Repair CostsAsk for details today!

Driving with ConfidenceProtection Against Unexpected Repairs

Rental Reimbursement

Towing Benefit

24-Hour Roadside Assistance

Emergency Travel Expense Reimbursement

Benefits are provided by Federal Warranty Service Corporation with the following exceptions: Florida – United Service Protection, Inc., P.O. Box 21647, St. Petersburg, Florida 33742, Florida License #60016; California, Louisiana and Washington – United Service Protection Corporation; Oklahoma – Assurant Service Protection Inc.; Massachusetts – the Selling Dealer. See service contract for details.

AFWC/AHT (04/14)

Folder

Vehicle’s Warranty Poster on a metal canvas.

Available sizes: 20x24 or 24x36

(dealership charge applies, please call for pricing)

Sticker

AFWC/AUTOMM (10/17)


Powersports On-Road Brochure and

Off-Road Brochure

PowersportsClaim Procedures Sheet

1 Secure a copy of the customer’s MasterTech Unit Service Contract, the contract number, the VIN/Hull ID Number, or the customer’s complete name and address, and the name of the selling dealer.

2 Verify the service contract term limits to ensure the unit service contract is still in force, and that the unit in for repairs is the covered unit. If the contract has expired, please advise the customer accordingly.

3 Review the maintenance records and receipts provided by the customer to confirm that the required unit maintenance has been performed.

4 To facilitate prompt claim handling, we require repair costs to be itemized including part numbers and labor times, separated between covered and non-covered repairs. Please include the authorization number and the customer’s signature when faxing the claim for payment.

5 Review the deductible with the customer. Deductibles will vary depending on the coverage selected.

6 Rental reimbursement is authorized according to the terms of the stated rental benefit and will not exceed the rental limits of the contract. See the contract for additional details.

When a MasterTech service contract holder reports a mechanical problem that may be covered by the service contract, follow these procedures:

7 Sublet repairs pay an additional 10% of the repair bill to cover your cost of handling the additional paperwork and shall not exceed $35.00.

8 All claims require pre-approval. Contact the administrator prior to initiating any teardown or repairs.

9 The contract does not cover a mechanical breakdown or failure due to abuse or neglect. The service contract does not cover any failure while under the manufacturer’s warranty or recall, whether the manufacturer honors such warranty or not.

10 Obtain the customer’s authorization for any teardown and/or diagnosis. The customer will be responsible for teardown or diagnostic charges for non-covered repairs.

11 Make an estimate of repair costs prior to calling for authorization.


Submit claims to:


• Dealership name, address, and phone number• Customer’s full name• Customer’s contract number• Year, make, model, and VIN of unit• Description of mechanical problem including:

the customer complaint, cause of mechanical problem, and the corrective action needed

• Cost of repair with part numbers, MSRP pricing, and labor amount

You will be given an authorization number to proceed with the repair, provided the repair is covered by the service contract. Please submit all claim paperwork within 30 days of the repair order date.

Approved claims may be paid by a corporate credit card. Payment will be made upon receipt of a completed invoice that is signed by the customer. (Please call for details)

AFWC/PCP (09/14)

Powersports Claim Procedures

Powersports Desk Mat

PowersportsMarketing Materials

FolderRip Rack Card

(Your MasterTech Rewards Recipient ID #)

To participate in the MasterTech Rewards Program:1) Visit www.AFASinc.com2) Click on the MasterTech Rewards card3) Click on the New Participant Enrollment link4) Watch the program tutorial5) Complete the enrollment form6) Complete and return the W-9 form7) Print your recipient ID on all eligible contracts8) Enjoy the rewards!

Dealer principal authorization required for participation. Certain restrictions may apply.

AFWC/RCRC (04/14)

The more MasterTech Service Contracts you sell, the more points you earn!

8 0 0.9 6 7.3 6 3 3 | w w w. A FA Sinc.c om

Contract Holder

If a breakdown occurs, please refer to the PROCEDURES IN THE EVENT OF BREAKDOWN

section of the enclosed service contract.

800.964.4811 | www.MasterTechVPP.com

AFWC/ACH (04/14)

AFWC/PSMM (10/17)

Payment PlanInstructions Sheet

Payment PlansThe MasterTech Payment Plan is an interest-free installment plan available for your customers to finance a vehicle service contract (VSC) independent from the vehicle financing. The 6, 12, 18, or 24 month interest-free installment plan is perfect for customers buying their vehicle with cash, who have pre-arranged financing, or who are in the service drive and want to purchase the MasterTech Vehicle Protection Program® (VPP) after they have purchased their vehicle.

Selling a Service Contract1. During the sale of a MasterTech VPP via Darwin or F&I Express,

select the SPP option for interest-free financing.

2. For e-contract sales, the 1st payment (plus tax) will be due at the time of sale as a down payment, replacing the 10% down payment. SPP WILL COLLECT THE 1ST AND ALL SUBSEQUENT PAYMENTS FOR E-CONTRACT SALES. For paper contract sales, the dealer will collect and keep the 1st payment (plus tax).

3. The customer can pay via a monthly debit to a checking, savings, or credit card. SPP accepts Mastercard, Visa, Discover, and American Express.

4. The customer can e-sign using a mouse or other e-signature devices.

5. If the customer does not e-sign (or if you complete a paper contract sale outside of Darwin, F&I Express, or CDK – MenuVantage Platinum), print the completed VSC application and SPP Payment Plan Agreement, have the documents signed by the customer, and send to:

American Financial Warranty Corporation P.O. Box 7719 The Woodlands, Texas 77387

6. For e-contract sales, you will be paid the retail price + tax (if applicable) – the dealer cost – the SPP fee once the customer has paid the next (2nd) installment.

For paper sales, you will be paid the retail price + tax – Dealer Cost – Down payment (1st payment) – SPP fee once the customer has paid the 2nd installment.

Disbursement Dates (Bimonthly)All business processed between the: • 1st –15th day of the month will be disbursed on or

about the 25th day of the current month.

• 16th – 31st day of the month will be disbursed on or about the 10th day of the following month.

P.O. Box 7719 | The Woodlands, Texas 77387 | 800.964.4811AFWC/SPPIS (10/17)

* If canceled before the 3rd payment.

Dealer Fees and Service Contract Term Requirements

SPP Payment Plan Option

$0.01 – $499.99

$500.00 – $999.99

$1,000.00 – $1,699.99

$1,700.00 – $2,699.99

$2,700.00 – $10,000.00

Minimum Terms of Coverage


$50($25 Refund)*

$110($60 Refund)*

$160($60 Refund)*


(50% of Fee)*



$50($25 Refund)*

$110($60 Refund)*

$160($60 Refund)*


(50% of Fee)*



$80($30 Refund)*

$160($85 Refund)*

$245($120 Refund)*


(50% of Fee)*



$125($50 Refund)*

$245($120 Refund)*

$325($175 Refund)*

12.5% of Amount Financed

(50% of Fee)*



PowersportsMarketing Materials

StickerPowersports Warranty Poster

on a metal canvas. Available sizes: 20x24 or 24x36

(dealership charge applies, please call for pricing)

AFWC/PSMM (10/17)

automotive - american financial and automotive services, inc. · pdf fileorder online at or...

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