austrian airlines company profile 2013

www.austrian.com Austrian Airlines | company presentation | DKK | status October 2013 1

Austrian Airlines Group


Austrian Airlines Group – company profile

• We fly to 130 worldwide thereof 43 destinations to Central and

Eastern Europe

• Our home base is the hub Vienna

• We carried 11.5 million passengers in 2012 in total

• We operate a fleet of 77 aircraft (status March 2013)

– 10 long haul aircraft

– 67 short- and medium haul aircraft (incl. 3 Wet Lease Out aircraft)

• 6.236 employees (status December 2012)

• We are part of Lufthansa Group since September 3rd, 2009


Austrian Airlines Group Passenger Figures

8

8,5

9

9,5

10

10,5

11

11,5

12

2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012

Economic Crisis

Crisis in Iraq, SARS

Number of passengers in million from 2001-2012


Austrian Airlines Group Financial Result

Comparison of results from 2012 and 2011 in Euro million

2012 2011

Operating result (unadjusted) 65 -59

Operating result (adjusted) -10 -59

Total operative revenue (adjusted) 2,259 2,163


The History of Austrian Airlines Group

• 30.09.1957 Formation of Austrian Airlines

• 23.03.1999 Increase of shares in Tyrolean Airways to 100%

• 26.03.2000 Austrian Airlines joins "Star Alliance"

• 15.02.2001 Take-over of 100% of Rheintalflug shares

• 06.06.2002 Raise of interest in Lauda Air to 100%

• 03.09.2009 Austrian Airlines becomes member of Lufthansa Group

• 05.06.2012 Commissioning of Austrian Star Alliance Terminal Check-in 3 at Vienna airport, offering 6 new lounges

• 01.07.2012 Transfer of undertakings of flight operation from Austrian Airlines to Tyrolean Airways:

– Single brand Austrian

– Flights of Austrian Airlines „operated by Tyrolean“


• The world‘s biggest airline alliance, established in 1997

• 28 member airlines

• Over 21,900 flights per day

• 1,328 airports in 195 countries worldwide

• The world‘s largest lounge network

Member of Star Alliance


Austrian Fleet

Long-haul

4 Boeing 777-200

6 Boeing 767-300 ER

*(status March 2013)


Austrian Fleet

Short- and medium haul

29 Airbus A320 family

24 Fokker 70/100

14 Bombardier Q400 *(status March 2013)


Flight Schedule in Europe

• 112 destinations

• Biggest European network

• Focus on Central and Eastern Europe with 43 destinations


Flight Schedule in Middle East

• Access to the key economic centers in the Middle East


Flight Schedule in Asia and North-America

• Chicago: from May 17th, 2013


Vienna, the Ideal Hub between East and West

• Hub Vienna – ideal

geographical

position between

east and west

• Minimum

connecting time of

25 minutes only


Austrian Airlines Group Punctuality

Regularity and punctuality in 2012 und 2011 in percent

2012 2011 Change

Regularity of operation 99.3 98.9 +0.4 PP

Punctuality on departure 88.6 88.0 +0.6 PP

Punctuality on arrival 88.4 86.7 +1.7 PP


Austrian Business Class


Austrian Business Class

• DO & CO Catering

• Austrian and international newspapers

• On short haul flights: middle seat blocking for more comfort

• On long haul flights:

– High-tech seat: fully horizontal flat bed (length almost 2m) with innovative air cushion system

– In-flight entertainment: Audio & Video on demand system

– Gourmet menues, prepared by the chef on board

– Viennese coffee-house service with 10 speciality coffees


Austrian Economy Class

• Excellent price-performance ratio

• redticket – the Austrian best price offer

• DO & CO Catering – Selection of hot and cold beverages

• Seat pitch at least 76 cm

• On long haul flights: In-flight entertainment: Audio & Video on

demand system


Special Services from and to India

• Up to 6 flights per week to Delhi

• Hot indian tea with milk and a lot of sugar

• Additional vegetarian and non vegetarian Hindu menue

– Order of special menues up to 24 hours before departure

• Bollywood movies in original Hindi language

• Choice of Indian newspapers


Special Services from and to Japan

• Daily flight to Tokyo

• Japanese newspapers and magazines in the Austrian lounges and

on board

• Japanese flight attendants

• Exclusive Japanese and Asian menues together with green tea

• Movies in Japanese voice guidance


Special Services for Children

• Reliable assistance for kids travelling unanccompanied

• Special service on longhaul- and charter flights

– Baby- and child meals

– Baby cradles

– Entertainment programme for kids (toys)

• „Jet Friends“: first frequent flyer programme in Austria for kids & teens (www.jetfriends.com)

• Special assistance counter for families at the Vienna airport

– Pre-reservation of seats so familiy members are seated together

– Priority boarding for families


Most-valuable boarding card worldwide

• Free or reduced access to museums

and galleries

• Offers in top restaurants

• Shopping offers

• More than 80 partners worldwide

• Up to 10 days after the flight with an

Austrian boarding card

• Offers also available with Austrian Web Check-in or boarding cards on

mobile devices


Austrian Star Alliance Terminal

• Minimum connecting time of 25 minutes only

• Terminal building in the size of 150,000m²

• Hub Vienna – 58% transfer ratio at Austrian Airlines

• 69 counters and 38 self-Check-in terminals

• Check-in counters for HON, Senator und Business Class passengers

• Free Wifi, 80 laptop chairs

• Large glas windows overlooking air traffic

• 6 Austrian lounges


Austrian Lounges

• HON-Circle lounge / Senator, Star Gold lounge / Business lounge

• Modern ambience with Austrian flair

• Size of lounge more than 2,000m²

• International delicacies by DO & CO

• Restaurant-, bar- and coffeehouse-area

• Flatscreens, WiFi and printers

• Showers

• Oasis of calm


Austrian Check-in

• Check-in options

– Web / mobile / text message Check-in

– CAT station Vienna city center

– Quick Check-in terminals at the airport

(average length of Check-in procedure 1.5 minutes)

– Check-in counters (service desk and special assistance)


DO & CO à la carte Menue

• 3-course-à la carte menue

• Upgrade free standard-menues

• Premium catering for Economy Class passengers

• Available at flights within Europe and selected long haul flights


Our High Level Quality Standard „We Care“

Austrian Airlines Group stands for an exceptional high service level:

– Personally caring

– Austrian flair and hospitality

We care – the credo of Austrian Airlines Group

stands for

– Charming Naturalness

– Austrian Agility

– Refreshing Harmony

– Enthusing little extras


We fly for your smile A selection of awards won recently

• Best European Airline – World Airline Awards Skytrax, 2013 – sixth place

• Best Business Class Catering - World Airline Awards Skytrax, 2012 – second place

• Advertising price – Austrian Newspaper Association, category services, 2012 – first

place

• Staff Service Excellence Europe - World Airline Awards Skytrax, 2011 – first place

• Crystal Cabin Award for the Europe seat 2011

• Best Wine on the wing - Global Traveler Magazine, 2010 – first place

• Best Cabin Staff Europe - World Airline Awards Skytrax, 2009 – second place

• Best Airline in Europe for "Food & Drink" -Business Traveller, 2009 – second place

• Best Cabin Staff for "Food & Drink“ - Business Traveller, 2009 – second place

• Best Ground Staff for "Food & Drink” - Business Traveller, 2009 – second place

• Best Business Class Catering - World Airline Awards Skytrax, 2009 – third place

• Best Economy Class Catering - World Airline Awards Skytrax, 2009 – fifth place


redservices of Austrian Airlines Group Ancillary services can be booked in addition to the ticket

• red|ticket: very low priced tickets starting at 89 Euro, all inclusive

• red|lounge: access to the Business Lounge

• red|upgrade: short-term upgrade from Economy to Business Class

• red|legroom: seat in the exit row (long haul flights)

• red|guide: virtual travel guide, available as iPhone App


redservices of Austrian Airlines Group

• red|cab: shuttle-service from and to Vienna airport

• red|cab International: shuttle-service at more than 30 Austrian

destinations worldwide

• red|extra bag: second item (up to 23kg) in addition to free baggage

Ancillary services can be booked in addition to the ticket


Social Media at Austrian

• Since April 2010 customers find us on following platforms:

• Facebook

– facebook.austrian.com

– More than 170,000 fans

• Twitter

– twitter.austrian.com

– More than 14,500 followers

• Flickr

– flickr.austrian.com

• YouTube

– youtube.austrian.com

• Blog

– www.red-blog.at

– About 12,000 visits per month

http://www.youtube.com/user/austrianairlinesag?feature=results_main

http://www.flickr.com/photos/austrianairlines/

http://twitter.com/_austrian

http://www.facebook.com/AustrianAirlines

http://www.red-blog.at/


Miles & More at Austrian

• Biggest frequent flyer programme in Europe

– More than 20 million members worldwide

– More than 400 airline and non-airline partners

• Earn miles the easy way

– on flights, at hotel-, travel-, shopping- and car rental partners

• About 730,000 Miles & More members in Austria

• Spend premium miles for flights and Business Class upgrades

• Earn miles with the Miles & More MasterCard creditcard


Environment Protection at Austrian

• Our aim is to

– Reduce fuel consumption and emissions

– Reduce aircraft noise

– Manage available ressources responsible

– Safe energy

– Avoid waste

• Measures

– Fuel- saving winglets for our Boeing 767 fleet

– 18 natural gas cars in our car pool

– Compensate CO2-emissions with the offsetting-initiative „Climate Austria“

– Since 2005 member of the environmental initiative „Öko Business Plan“ from the city of

Vienna

http://www.wien.gv.at/umweltschutz/oekobusiness/ueberblick.html


Austrian Technik I

• Austrian Technik for over 50 years

– 16,000m² hangar-space, over 70,000m² available floor space

– Branches in Vienna and Innsbruck/Austria and Bratislava/Slovakia

• Service portfolio

– Base and line maintenance

– Engineering services

– Technical training

– Storage of over 100,000 spare parts and devices, available 24/7


Austrian Technik II

• Maintenance approval aircraft

– Airbus A320/A330/A340 Familie

– Boeing 767/777/737 CL/NG

– Canadair Jet CRJ 100/200

– Fokker F70/F100

– Bombardier Q400

• Maintenance approval engines

– GE90, PW4000 (94“ & 100“), CFM56

– TAY 620/650, CF34, RB211 Trent 800


Austrian Airlines – We fly for your smile.