11Austrian Airlines | DKK | November 2016

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Company Profile

• We fly to around 130 destinations worldwide, including 37 destinations in Central and Eastern

Europe

• Our home base is the hub Vienna

• We carried a total of 10.8 million passengers in 2015

• We operate a fleet of 80 aircraft (status November 2016)

– 11 long-haul aircraft

– 69 short- and medium-haul aircraft (incl. wet lease out aircraft)

• 6,336 employees (status September 2016)

• We are part of Lufthansa Group since September 2009

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Passenger FiguresNumber of passengers in million from 2001-2015

2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 20158000000

8500000

9000000

9500000

10000000

10500000

11000000

11500000

12000000

Economic Crisis

Fleet- harmonization

Crisis in Iraq, SARS

Crises in Eastern Europe

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Crisis

Financial Results

2008 2009* 2010 2011 2012* 2013 2014 2015-5 .0 0 %

-4 .0 0 %

-3 .0 0 %

-2 .0 0 %

-1 .0 0 %

0 .0 0 %

1 .0 0 %

2 .0 0 %

3 .0 0 %

-66 -86 -65 -59 -6 2517

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-2.7%

-4.4%

-3.2%-2.9%

-0.3%

1.2%

0.8%

2.6%

Rehabilitation

*2009 and 2012: adjusted of non-recurring effects

Progress operating results and EBIT (2014 und 2015) in EUR million and margin in %

Development

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History

1957    Formation of Austrian Airlines 1958    Start of flight operations on Vienna-London route1969    First long-haul flights to New York1996    Introduction of typical red uniforms 1998    Increase of shares of Tyrolean Airways to 100% 2000    Accession to Star Alliance 2009 Austrian becomes member of Lufthansa Group 2012 Commissioning of Austrian Star Alliance Terminal at Vienna Airport2013 Returning to profit zone after six years2015 Austrian and Tyrolean merge into one company2016 Austrian starts replacement of Fokker fleet by mordern Embraer aircraft

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Member of Star Alliance

• Established in 1997 as the first global airline alliance

• 28 member airlines

• Over 18,450 flights per day

• To 1,300 airports in 190 countries worldwide

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Fleet

5 Boeing 777-200

6 Boeing 767-300ER

(status November 2016)

Short- and Medium-Haul

30 Airbus A320 family

10 Embraer 195 Integration of 17 Embraer aircraft by end of 2017

11 Fokker 70/100 Retirement by end of 2017

18 Bombardier Q400

Long-Haul

Austrian Fleet Expansion

Additional 1 Boeing 777 as of 2018

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Embraer 195 – Fokker replacement

• 17 aircraft

• Value of a new Embraer jet:

USD 52 million

• Built 2009-2012

(Fokker: 1986-1993)

• More seats: 120

- Fokker 100 with 100 seats

- Fokker 70 with 80 seats

• Reduction of fuel consumption:

-18% per seat

• Integration concluded by end of 2017

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Flight Schedule: Europe

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Focus on Central and Eastern Europe with 35 destinationsVienna in the heart of Europe – the ideal hub between east and west

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Flight Schedule: Middle East and North Africa

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Flight Schedule: Intercontinental

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The charming way to fly

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10 typical Viennese coffee specialities with premium quality from Julius Meinl on long-haul flights in Business Class .

The Vienna coffee house above the clouds

Additional to our regular food- und beverage choices, an individual 3-course à la carte menu is bookable

Premium Catering in Economy Class

More than 200 German-speaking and international newspapers and magazines are available for download on personal mobile devices

eJournals: personal reading materialavailable for download

On long-haul flights award-winning first class service for Business Class passengers with culinary treats from DO & CO, individually refined from our Chefs on Board

Chef on board

Coming soon: on selected flights, myAustrian FlyNet will offer internet connection above the clouds

WIFI on board

Business Class passengers receive personal wine recommendations from our sommeliers on board, individually paired with their meal choice

Excellent selection of regional and international wines

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Business Class

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• DO & CO Catering

• Austrian and international newspapers, eJournals with a selection of more than 200 German-

speaking and international newspapers and magazines

• Starting by the end of the year, myAustrian FlyNet will offer WIFI connection above the clouds on

selected flights, various data packages will soon be available for purchase

• On short-haul flights: middle seat blocking for more comfort

• On long-haul flights:

– High-tech seat: fully horizontal, comfortable flat bed (length almost 2m) with innovative air cushion system

– In-flight entertainment: video & audio on Demand system

– Regional and international gourmet menus, arranged by the Chef on board

– Viennese coffee-house service with 10 signature coffees

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Economy Class

• Excellent price-performance ratio

• DO & CO catering, selection of hot and cold beverages

• Seat pitch at least 76 cm

• eJournals : more than 200 German-speaking and international newspapers and magazines for

download on personal mobile devices

• Coming soon: myAustrian FlyNet will offer WIFI above the clouds on selected flights, various data

packages will soon be available for purchase

• On long-haul flights:

– In-flight Entertainment

– Audio & Video on Demand

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Culinary Take-Off with DO & CO• Award-winning service with culinary treats from DO & CO

• On long-haul Business Class flights:

– Regional and international culinary treats, arranged by our Chefs on Board

– 5-course restaurant service with a choice of 3 main menus individually refined and served

– The Vienna coffee house above the clouds

– Individual wine recommendations from our sommeliers on board

• On short- and medium-haul flights:

– Exclusive DO & CO menu creations in Business Class

– In Economy Class additionally an individual 3-course à la carte menu is bookable

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On short- and medium-haul flights: DO & CO à la carte Menu• Depending on the flight duration we serve treats ranging from snacks up to a warm DO & CO menu

• A variety of complimentary hot and/or cold beverages is available depending on the flight duration

• Premium catering for Economy Class passengers: additional to our regular menu and beverage

choices, a 3-course à la carte Menu is bookable

– Available on continental- and selected long-haul flights

– Menu upgrade for only EUR 15.- at: https://alacarte.doco.com/

– Online pre-order up to 36 hours before scheduled departure

– Vienna International Airport Special: Last Minute order at the DO & CO counter located in Check-In Terminal 3

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On long-haul flights in Business Class: Chef on Board and 5-course restaurant service

• Exclusive and personal service at Austrian Airlines

• Business Class passengers enjoy gourmet meals refined by our

Chefs on Board

• Regional and international menus according to the respective flight destination,

individually arranged and refined

• Gourmet restaurant  

– We welcome our guests on board with drinks and exquisite snacks

– 5-course-menu individually refined and served by our Chefs on Board

– Wide selection of alcoholic and non-alcoholic beverages

– Variations of desserts, cheeses and freshly baked goods served from the trolley

• Our trained sommeliers on board are happy to recommend a selection of excellent Austrian and international

wines

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Best Business Class CateringWorld Airline Awards by SKYTRAX

20142012 2011

Best Wine on the wingGlobal Traveler Magazine

2010

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The Vienna coffee house above the clouds• On long-haul flights: a selection of 10 typically Viennese coffee-specialities for Business Class

passengers, such as

– “Kleiner oder Großer Brauner“

– “Kleiner oder Großer Schwarzer”

– "Wiener Melange"

– "Einspänner"

– "Fiaker"

• Since 2011, Viennese coffee house culture is part of the UNESCO National Inventory of Intangible

Cultural Heritage, therefore we carry Viennese tradition and Austrian charm into the world

• Indulgence on the highest level with premium quality from Julius Meinl

• Innovative service exclusively at Austrian Airlines

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– “Franziskaner”

– “Kaffee verkehrt”

– “Maria Theresia”

– “Kaffee Baileys”

– “Wiener Eiskaffee”

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Entertainment on board

• Up to 500 hours of Video and Audio on Demand entertainment on long-haul flights

– 60 movies (120min each)

– 60 TV movies (60min each)

– 20 TV short movies (30min each)

– 185 Audio Albums (90min each)

• High-resolution digital quality and crystal clear sound

• 15" (38cm) Touchscreens in Business Class

• 9" (23cm) Touchscreens in Economy Class

• USB ports to charge personal electronic devices in Business and Economy Class

• eJournals: more than 200 German-speaking and international newspapers and magazines for

download on personal mobile devices

• Coming soon: myAustrian FlyNet will offer WIFI above the clouds on selected flights, various

data packages will soon be available for purchase

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Special Services for Children

• Austrian offers special assistance for kids travelling unaccompanied: the child will be

accompanied and looked after by Austrian employees from boarding up to arrival

• Special service on long-haul and charter flights

– Baby or child meals

– Baby cradles

– Digital entertainment program on long-haul flights, a selection of child-oriented movies and games on the

touchscreen is also available for our little passengers

• „Jet Friends“: first frequent flyer program in Austria for kids & teens www.jetfriends.com

• Special support for families at Vienna airport

– Pre-reservation of seats so family members are seated together

– Priority boarding for families, so they can take a seat and stow away their baggage without a rush

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Austrian Star Alliance Terminal – Vienna International Airport

• Minimum connecting time of 25 minutes only

• Terminal building in the size of 150,000m²

• 56% transfer ratio at Austrian Airlines

• 95 counters, self-Check-in terminals and

bag drop-off terminals

• Check-in counters for HON, Senator und Business Class passengers

• Free WiFi, 80 laptop chairs

• Large glas windows overlooking air traffic

• 6 Austrian lounges

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56%

44%

Transfer rate at Austrian

Transfer traffic

Point-to-Point traffic

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Lounges – Vienna Airport

• HON-Circle lounge / Senator, Star Gold lounge / Business lounge

• Modern ambience with Austrian flair

• Size of lounge more than 2,000m²

• International and regional delicacies by DO & CO

• Restaurant-, bar- and coffeehouse-area

• Flatscreens, WiFi and printers

• Showers

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Our High Level Quality Standard: „We Care“

Austrian Airlines stands for an exceptional high service level:

– Personally caring – Austrian charm and hospitality

„We care“, the credo of Austrian Airlines, stands for: 

– Charming Naturalness– Austrian Agility– Refreshing Harmony– Enthusing little extras

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The charming way to flyA selection of our awards

• Best Airline Staff Service in Europe - World Airline Awards Skytrax, 2016 – first place

• Best Airline Staff Service in Europe - World Airline Awards Skytrax, 2015 – first place

• Best Business Class Catering - World Airline Awards Skytrax, 2015 – first place

• Best European Airline – World Airline Awards Skytrax, 2015 – third place

• Best Airline Staff Service in Europe - World Airline Awards Skytrax, 2014 – first place

• Best Business Class Seat - World Airline Awards Skytrax, 2014 – sixth place

• Best Airline for Business Travellers in Germany and Europe - Business Traveller, 2014 – third

place

• Crystal Cabin Award for the Europe seat 2011

• Best Wine on the wing - Global Traveler Magazine, 2010 – first place

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myAustrian Services

• Lounge access: access to the Business Lounge at Vienna Airport

• Upgrade to Business Class: short-term upgrade from Economy to Business Class

• Extra legroom seat: seat in the exit row

• myAustrian Cab: shuttle-service from and to Vienna airport

• Additional Baggage: second item in addition to free baggage

Ancillary services can be booked in addition to the ticket

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Social Media

• Facebook– facebook.austrian.com– More than 325,000 fans

• Twitter– twitter.austrian.com– More than 63,000 follower

• Instragram– Instragram.com/austrianairlines – More than 70,000 follower

• Flickr– flickr.austrian.com

• YouTube– youtube.austrian.com

• Blog– www.myaustrianblog.at

Since April 2010 customers find us on following platforms:

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Miles & More

• Biggest frequent flyer program in Europe – More than 28 million members

– Around 300 airline and non-airline partners

• Earn miles the easy way – on flights, at hotel-, travel-, shopping- and car rental partners

– with the Miles & More MasterCard credit card

• Spend premium miles for flights and Business Class upgrades

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Environment Protection

• Our aim is to– Reduce fuel consumption and emissions

– Reduce aircraft noise

– Manage available ressources responsible

– Safe energy

– Avoid waste

• Measures – Compensate CO2-emissions with the offsetting-initiative „Climate Austria“

– Retrofitting of fuel- saving winglets

– Natural gas cars in our car pool

– Since 2005 member of the environmental initiative „Öko Business Plan“ of the city of Vienna

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Austrian Technik

• Austrian Technik for over 50 years at Vienna Airport

– 16,000m² hangar-space, over 70,000m² available floor space

– Branches in Innsbruck/Austria and Bratislava/Slovakia

• Service portfolio

– Base and line maintenance

– Engineering services

– Technical training

– Storage of over 100,000 spare parts and devices,

available 24/7

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Engines

GE90, PW4000 (94“ &

100“), PW150, CFM56

TAY 620/650, CF34,

RB211 Trent 800

Aircraft

Airbus A320/A330/A340 family

Boeing 767/777/737 CL/NG

Canadair Jet CRJ 100/200

Fokker F70/F100

Bombardier Q400

Embraer 195

Maintenance competences

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