at&t expert lecture series presentation: inbox 2.0: increasing your personal productivity with...
DESCRIPTION
The slides from the presentation I gave to 500 project managers at AT&T.TRANSCRIPT
Inbox 2.0: Increasing Your Personal Productivity with Email in a
Web 2.0 World
PMN Expert Lecture Series
September 2008
Chris BonneySpeaker/Writer/Trainer
VP of client services at Vanguard [email protected]
www.chrisbonney.com [email protected]
What We Want
• Be more productive • Less stressed• Fewer distractions• Better organization• More free time
How Can We Get It?
• An empty inbox? • Fewer irrelevant emails coming in?• Better written emails?• Less SPAM?• Fewer reply to alls?
Over 100 Billion a Day
Over 160 Email Sent/Received Each Day
1.6 Billion Users by 2011- The Radicati Group
$308 billion dollars is wasted each year managing
irrelevant e-mail- Cohesive Knowledge
Over 20% of Our Time is Spent on Email
- Information Worker Productivity Institute Research
People typically check email over 30 times an hour
- Glasgow University and Paisley University in Scotland
95% of all email is SPAM- Barracuda Networks
70% of people say they are overwhelmed by information
- Workplace Productivity Survey
Two in five workers say they are headed for a data
“breaking point” - Workplace Productivity Survey
Don’t Forget These
• BacN• Colleague SPAM• Email apnea• Email bankruptcy• Email-free Friday• Email tattoo• E-Quake
Here’s Why It’s Happening
• Ease of use• Sheer volume • Culture of business• Lack of appropriate technology• Ad hoc approach
Intention
- Be honest with yourself- CYA?- Show you’re working late?- Buying yourself time?- Just a great excuse?
What’s Your Intention?
www.chrisbonney.com [email protected]
www.chrisbonney.com [email protected]
www.chrisbonney.com [email protected]
www.chrisbonney.com [email protected]
www.chrisbonney.com [email protected]
www.chrisbonney.com [email protected]
www.chrisbonney.com [email protected]
NRN – No response necessaryAR – Action requiredURG - UrgentEOM – End of messageRR – Review requested
www.chrisbonney.com [email protected]
A stands for action B stands for background. C stands for close.
ABC
www.chrisbonney.com [email protected]
www.chrisbonney.com [email protected]
Empty Inbox Right For You?
• 64 seconds• Calendar• Document repository• Address book• Archive
Your Inbox
What Your Inbox Has Become
• To-do list• Calendar• Document repository• Address book• Archive
www.chrisbonney.com [email protected]
Discipline of necessity
4xday 2-minute ruleDefer
DelegateDelete [Touch it once]
About BlackBerrys
• Not CrackBerry…HackBerry• Excuse for curt responses• Apologies for typos – where else is this
accepted? Why has urgency trumped quality?
• Perpetuates 24/7 culture • Creates unsustainable expectations
7 Key Takeaways
• 3 accounts• Discipline of necessity, focus• Provocative subject lines• Format• Consider electronic legacy• Check 4 times a day• 2-minute rule
Contact• Materials: www.chrisbonney.com/att• Email: [email protected]• Web: www.chrisbonney.com• Blog: http://chrisbonney.typepad.com• Book: www.blackberrybook.com• Twitter: @chrisbonney• YouTube: www.youtube.com/cbbonney
Books And BlogsBOOKS• Hamster Revolution - by Mike Song, Vicki Halsey, Tim Burress• Send: The Essential Guide to Email for Office and Home – David
Shipley and Will Schwalbe• Managing Your E-mail- Christina Cavanagh • Bit Literacy – Mark Hurst• Total Workday Control – Michael Linenberger
BLOGS/SITES• Tim Sanders – www.emailatoz.com• Randall Dean – www.timely-tips.blogspot.com• 43 Folders – www.43folders.com
Photo Credits• Stressed – Christian Heilmann - http://www.flickr.com/people/codepo8/• State of Email – Jim Epler - http://www.flickr.com/people/epler/• Intention – Derrick Tyson - http://www.flickr.com/people/derricksphotos/• So now what - CarbonNYC - http://www.flickr.com/people/carbonnyc/• Before and After – Tracy Collins - http://flickr.com/people/tracy_collins/• Remote – iwantanimac - http://www.flickr.com/people/iwantanimac/• Typewriter – bluelineswinger - http://www.flickr.com/people/deletia/• Power lines – SqueakyMarmot– http://www.flickr.com/people/squeakymarmot/• Cool – Shereen M - http://www.flickr.com/people/shereen84/• Plates – Ericaflynn - http://www.flickr.com/people/erikaleeflynn/• Smile – Jason Rogers - http://www.flickr.com/people/restlessglobetrotter/• Laundry – Emily - http://www.flickr.com/people/ebarney/• Coffee – visualpanic - http://www.flickr.com/people/visualpanic/