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Associate Retention and Engagement
Patriot Subaru, Saco, Maine
Awarded Open Point In 2003 Planning Volume 194
2013: 2300 Retail (60/40 New/Used)
AOR Population: Approx 90,000.
7 Subaru Dealers In State Of Maine
A Stellar Performance
9 Consecutive Years
2012 #5 U.S, #1 New England 2013 Nominee
First Maine Small Business
First New England Dealer 2013 #4 Overall, Only Auto Dealer
2013 Maine Best Business Award
Patriot Subaru Mission Statement:
TO SERVE Our Customers Our Families Our Community Each Other
Patriot Subarus Top 10 Retention Tools
10. Recruit - Hire Attributes and Attitude /
Tell me about your day. Do you usually think you are better than the people you work with? Why?
and A High Running Motor!
Teach Recruiting and Interviewing To Your Leaders.
9. Treat Everyone As A Customer (Brand it)
Build A Brand That Is Harmonious With Your Manufacturer and Customer!
Subaru: Safety Longevity Environmental Support Charitable and Caring Dogs at Work!
8. Performance Culture
Clearly Define Goals
Share The Goals Of The Dealership and Every Department, With Every Associate Celebrate Wins (Publically)
7. Caring Culture
Support Community Involvement (Theirs and Yours)
Recognize Above and Beyond
Know Their Family and Let
Organic Vegetable Garden,
(Attitude and Actions)
Them Know Yours
Gym, Recycle, Reuse, Reduce
6. Little Things Count! Feed Your People
Have Fun Events
Concerts, Sporting Events, Bowling Teams, Little League
Holiday Party (Yes, we serve alcohol)
Associate of the Month
5. Show Me The Money! *And Benefits!
Pay Plans Built Around Performance and Tenure
Paid Health, Dental, and Vision (Includes Mental Health) Profit Sharing
Annual Holiday Bonus Based On Performance and Tenure
Graduated Vacation Plans
Continuing Education and Personal Development
4. The Founders Club
Original Associates and All Five Year Plus Associates
Jewel of the Seas
Annual Dinner Cash Bonus Big Trip Every 5 Years 10 Year Associates: Seven-Day Cruise (Suite) for Associate and Spouse (Together)
3. Leadership and Management
No Negative Surprises
(Positive and Negative)
Consistent Attitude and
Identify Leaders and Teach Leadership
2. Always Do The Right Thing
This is the over-riding decision making philosophy.
Benefits Of A Big Company, Touch Of A Small Company
Find Ways To Say Yes
Support Their Mistakes
1. Celebrate Together Counsel Privately
PATRIOT SUBARU TOP 10 OVERVIEW 10. Recruit - Hire Attributes and Attitude /Teach Aptitude
Adam Arens firstname.lastname@example.org Cell Phone: 207-423-6085
9. Treat Every As A Customer (Brand It!) 8. Performance Culture 7. Caring Culture 6. Little Things Count 5. Show Me The Money *And Benefits 4. The Founders Club 3. Leadership and Management 2. Always Do The Right Thing 1. Celebrate Together Council Privatelymailto:email@example.com