asset management vs. configuration management: who's winning?
TRANSCRIPT
George Spalding
Travis Wright
Shaun Ericson
Asset Management vs. Configuration Management? Who’s Winning?
Agenda
Quick intro of your presenters
The Cireson Pillars, why are we working with Pink
Inventory management
Asset Management
Configuration Management
Common, different or related
Quick intro from the presenters
George SpaldingExecutive Vice
PresidentPink Elephant
Travis WrightVP Product Management
Cireson
Shaun EricsonCo-Founder
Cireson
Evolution of information needs
Inventory Management
Asset Management
Configuration Management
Serial #Asset Tag
Software Installed
Lifecycle StateOrganizational Attributes
Financial Attributes
Service & Component AttributesService & Component
Relationships
Inventory Management purpose
The purpose of Inventory Management is to track the basic discoverable and non-discoverable attributes that surrounds a Configuration Item (“CI”)
Typical CI attributes include serial number, asset tag, manufacture, model, software installed, software utilized, CPU and memory detail
IT Asset Management purpose
The purpose of IT Asset Management is to ensure standard methods, procedures and tools are used to enable IT to make informed decisions and to effectively manage the lifecycle of IT Assets and related non-IT assets
Governance and Control of IT Assets
ITAM Process Uses Asset Information To Manage/Control
The Asset Lifecycle
IT Asset Management objectives Standardize the procedures for asset activities
Reduce the cost of managing IT assets
Ensure financial and audit controls are in place
Provide common asset acquisition and financial management interfaces across the organization for IT assets
Provide consistent and integrated asset information, including agreed upon asset attributes, for all technical architectures and environments – promote reuse
Make required asset information available to other processes in a format that is generally accessible (i.e. a repository with a common reporting facility)
Safeguarding of assets, including the confidentiality and integrity of asset records
IT Asset Management scope
IT Asset Management covers IT assets across the entire Asset Lifecycle, from the point of acquisition through disposal
ITAM may also cover non-IT assets and work products used to develop the IT Services and Configuration Items (CIs) required to support the IT Services that are formally classified as Assets
The scope covers interfaces to internal and external Suppliers where the Assets they provide underpin IT Services and need to be under the control of ITAM
Value to the business
Better forecasting and planning of changes
Increased insight into the Total Cost of Ownership of the IT function by providing complete and detailed Asset lifecycle information
Planning for optimal IT Asset performance improves the overall IT Service Performance and optimizes the costs and risks caused by poorly managed IT Assets
Better adherence to standards and legal and regulatory obligations through less non-conformance
Service Asset and Configuration Management “SACM” purpose
Ensure the assets required to deliver services are properly controlled
Ensure accurate and reliable information about those assets is available when and where it is needed
SACM goals
Support efficient and effective Service Management processes by providing accurate configuration information
Support the business’ and customer’s control objectives and requirements
Minimize quality and compliance issues caused by improper configuration of services and assets
Optimize IT service assets and configurations
Optimal Service Delivery
SACM objectives
Identify, control, record, report, audit and verify the components of services and the infrastructure
Maintain accurate configuration records through the service lifecycle by ensuring that only authorized components are used and only authorized changes are made
Protect the integrity of Configuration Items (CI) and service assets through the service lifecycle
Establishing and maintaining an accurate and complete Configuration Management System (CMS)
SACM scope
Service Asset Management covers service assets across the Service Lifecycle, provides a complete inventory of assets, and is responsible for their control
Configuration Management provides a logical configuration model of services, assets and infrastructure by recording relationships between the Service Assets and Configuration Items
SACM supports the entire Service Lifecycle
Value to the business Better forecasting and planning of
changes
Changes and Releases to be assessed, planned and delivered successfully
Incidents and Problems to be resolved within the service level targets
Service levels and warranties to be delivered
Better adherence to standards, legal and regulatory obligations
The ability to identify the costs for a service
Demonstrable control of service assets and configurations
A consumer example, Bank of America
Commercial, VP of Check Processing
BofA processes 3 million checks a day
VP did not care about that
Cared about processing 1 check correctly, 3 million times
SACM provides optimal services delivery
It’s All About Data & How It’s Applied & Used
Purchase Order
Generated
Vendor Fills Order and
Ships
Asset Received
and Staged
Asset Deployed
Asset Nears EOL
Asset Removed
From Environment
Asset Disposal
IT Asset Database
Asset Managed
RFC Generated
CI in Production
Attribute Changes/Information Needs CI Retired
CMDB
Asset Lifecycle – Financial & Asset Management Information Continuum
Common Interest
Track lifecycle of Assets (ITAM) and Configuration Items (SACM)
Financial information
Control requirements
Verification and Audit requirements
Understanding the state of Assets and Configuration Items
Adequate methods of identification and management
Supporting Financial Management for IT Services
Support/regulatory compliance concerns
Differences
Asset Management Configuration Management Limited to physical
assets and what they are (both IT and non-IT assets)
Supports Financial Management
Statuses are focused on the entire asset lifecycle (from Acquisition to Disposal)
More Tactical
More Control
Focused on configuration items and what they to do (asset and non-asset)
Includes Service Assets
Supports all Service Management processes
Statuses relative to service lifecycle
More Operational Goals
RELATIONSHIPS of configuration items
Were here to help, don’t be shy and reach out!
Visit us at the Pink Conference in Las Vegas 2/16 – 2/18 @ Booth #317
Contact us for official IAITAM Certified Training offerings
Reach out for questions on how to extend your Inventory Management solution into a true Asset Management and Configuration Management platform
Cireson Store, www.cireson.com [email protected](855) 871-1232
@teamcireson@shaunericson@radtravis