assertive communication at workplaces
DESCRIPTION
The importance of assertive communication practices at workplaces across the globe. This presentation is a part of case-study based lecture at Symbiosis Institute of Business Management, Bengaluru, India. All rights reserved .TRANSCRIPT
If you don’t have the strength to impose your terms upon life, you must accept the terms
it offers you..- T.S. Eliot
Growing Importance of Assertive Communication
at Workplaces
Standing up for your personal rights• Your personal rights• Expressing yourself
in direct, honest and appropriate way
Without being aggressive, Quality of being • Self assured• confident
Developing your assertiveness starts with• Knowing who you
are• Belief in the values
you bring
ASSERTIVENESS
When you have all three things, you get..
Self-Confidence Helps to improve your work-life
Assertive communication is the straightforward and open expression of your needs, desires, thoughts and feelings.
Assertive communication involves advocating for your own needs while still considering and respecting the needs of others.
Different Communication
styles
Assertiveness
Passive
Aggressive
Passive Aggressive
At workplaces Dynamic balance between Aggressive & Passive conduct
Value your right without violating the rights of others
Receive criticism & compliments positively
Express your thoughts & feelings in a healthy & positive manner
Learn to say ‘No’ when you need to
What Should an
Organization Do?
Commitment and willingness to address the
situationRecognition,
Self-awareness and creating
opportunities
Standard set of behaviour
policies and procedures
Encourage employees to
report disruptive behaviours
Taking action though
appropriate intervention strategies.
Focused team training
programs
Having a clinical champion or early adopter
Employees should have
The right to be consulted
about decisions that affect them in
their work. The right to know what is expected of
them in their jobs.
The right to make genuine mistakes and
do not deserve blame and put-
downs.
The right to feel
respected in the
workplace.
The responsibility to
respect other employees’
rights, irrespective of
seniority.
What Should an Organization keep in
Mind?
Consequences of Neglecting Assertive Communication
Lack of self confidence and low self esteem
Negative feeling and thoughts about oneself
Unable to take control of any situation and dependent on others
Dismissive of feedback
Unwilling to take responsibility and initiatives
Use of harsh words and offending others
Submissive attitude
Is Assertiveness Important at workplace ?
No Work-ex With Work-ex0
10
20
30
40
50
60
4339
73
50
57
0 1
Agree Somewhat Agree Strongly Agree Strongly Disagree
Is Assertiveness Important at Social life?
No Work-ex With Work-ex0
10
20
30
40
50
60
70
59
53
73
14 13
20
31
Agree Disagree Somewhat Agree Strongly Agree
Respondents whoConsciously try to be Assertive
No Work-ex With Work-ex0
10
20
30
40
50
60
41
18
27 2732
55
Can't Say No Yes
Kashyap
Kashish
K.Sriram
Kevin
HarshadKavya