asserting yourself effectively
TRANSCRIPT
By Tonia S. Robinson, CC, ACB
ACS #5 | Toastmasters
Asserting Yourself Effectively
ObjectivesEnjoy the mental and physical benefits of
being assertiveEmploy the four-step method for
addressing a problem and asking for helpOvercome resistance to your requestsTime 10-14 minutes
Asserting yourself effectively
Step One: Realize the Problem is your own…you have a Right to how you feel.
Step Two: State the problemBe very specific. State the problem in “I would….”Avoid manipulation
Step Three: Tell your feelingsUse I feel statements.
Step Four: Describe the Consequences State your problemThen describe the consequences for not
getting cooperation.
Assertiveness Tips:1. Speak up immediately2. Be direct3. Be pleasant4. Be calm5. Maintain an assertiveness journal6. Hire a coach to have a safe place to
practice your skills7. Stop. Breathe. Think. Reframe. Take
action.
How to deal with resistance?
Role PlayScenario: The gum chomping co-worker.
Get him/her to stop making noise for you to complete your assignment for your boss.
ConclusionWhat did you like about the presentation?How would you have improved the
presentation?Do you think you can be more assertive
now?
Contact Tonia for Assertiveness CoachingTelephone: 845-823-9885Website: www.motivationelitecoaching.comEmail: [email protected]