art of selling ppt
TRANSCRIPT
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EVOLLAB ART OF SELLING
Presented by : Ankur SinghEmail: [email protected]
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CONTENTS
CHAPTER PAGES
1. MAKE CUSTOMERS FEEL WELCOME...................................................................3
2. RAPPORT BUILDING...............................................................................................4
3. PRODUCT KNOWLEDGE........................................................................................5
4. HELP THE CUSTOMERS.........................................................................................6
5. CUSTOMER FOCUS................................................................................................7
6. CUSTOMER FOLLOW UP.......................................................................................8
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MAKE CUSTOMERS FEEL WELCOME
Greet the Customers with BIG smile
Break the physical barrier
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RAPPORT BUILDING
Remember Their Names
Know More About Them
Make Them Feel Special
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PRODUCT KNOWLEDGE
Know all the features of the product
Features relevant from “Customers point of view”
Be prepared to be the GURU….
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HELP THE CUSTOMERS
Help and answer Customer questions in a positive attitude
Find out customer requirements
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CUSTOMER FOCUSLearn to think only from a customer's perspective
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CUSTOMER FOLLOW UP
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FINAL REPORT CARD
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CUSTOMER’S RATING
10 10
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EVOLLAB, an Information and Communication Technology (ICT) corporation, is a developer & provider of Next Generation mobile broadband Internet and smart computing solutions for 2G / 3G/ 4G network applications for the telecom operators, enterprises and consumers worldwide. EVOLLAB helps people experience “Smarter Digital Life” by enabling ubiquitous access to high speed multimedia services any time anywhere. Driven by its passion for innovation, EVOLLAB plays a catalytic role in building the world a “knowledge information digital society” and thus energizing the lives of the people.