are your customers raving about you?
TRANSCRIPT
Are Your Customers
Raving About You?
1. Figure out your target audience
2. Do market research
3. Consider some mystery shopping situations
4. Identify core elements of your customer service standard
5. Get as feedback from other various levels of the business
6. Delegate work around a customer service standard to
front-line staff
7. Implement your customer service standard goals
Identify areas and issues that could
cause potential customer service
problems.
Create a feedback system that allows
feedback from your customer
Address the bad customer service
behavior
Select opportunities for quality
improvements
Implement the Action Plan
Check the outcomes against the
planned improvements
Make successful solutions part of
your everyday Business
PLAN
DO
CHECK
ACT
Questions, Comments or Clarification?
Contact: Maverick Mentoring For Business
Email: [email protected]
Phone: 61 3 9005 8275