Are you ready for user feedback?

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Feedback

are you ready for user feedback?

@eanatchkova

@dsimov

#tcworld

#tekom

whos talking?info developer, inspiration & innovation seekerfounder of the 1st BG robotics school Ekaterina Mitovalikes to find new ways to do a better jobbelieves that you can always improve thingsDimiter Simov (Jimmy)usability professional, UX mentor and trainerfounder of the 1st BG usability consultancylikes to raise usability awarenessbelieves that IT can be usable

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our goal today

share experience and insights

provoke and maybe inspire you

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feed-backSAP HANA Cloud Platform

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collectinghttps://help.hana.ondemand.com/

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now stats: 1 Oct 2015 - 30 Sep 2016

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was this article helpful? 993 answers

~25% of all pages have feedback1060261pages in the documentationpages with feedback

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feedback is scarce500 0001 000 0001 500 0002 000 000

2 150 000993page views feedback entries

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feedback is precious241993feedback447feedback with commentsactionable comments561 000user sessions~1 of 2300~1 of 1200~1 of 560

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feedback by views and ratingtop 20 topics

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next 241 topics

excellentgoodwatch outNO

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feedback is not distributed evenly3 (> 40 entries)18 (10 to 39 entries)34 (5 to 9 entries)206 (< 4 entries)

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feedbacks long-neck31834206

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users learn to be criticalFeedback scores go down(0 to 100)Actionable comments go up (complaints, suggestions)

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they write about

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most feedback we get onWednesday

insights

dev & infodev reaction

protective stupid users

overloaded analysis needed

mindful users might have a point

thankful better documentation

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process

establish

adopt & adapt

stick to

drive

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learning

write better

feel appreciated

accept criticism

feedback

some images we did not use