are los angeles distributors staying competitive? (slideshare)
TRANSCRIPT
Are Los Angeles Distributors
Staying Competitive?
Courtesy of FPA Technology Services, Inc.
http://www.TechGuideforLADistributors.com
Craig PollackFounder & CEO
Technology is a driving force
today,
Sponsored by http://www.TechGuideforLADistributors.com
Craig PollackFounder & CEO
and Los Angeles distributors
need to stay competitive
with new technology
Sponsored by http://www.TechGuideforLADistributors.com
Craig PollackFounder & CEO
What are some of the
changes that help you
remain competitive?
Sponsored by http://www.TechGuideforLADistributors.com
Craig PollackFounder & CEO
Don’t Be Afraid
Sponsored by http://www.TechGuideforLADistributors.com
Craig PollackFounder & CEO
New ways of doing business
include:
Sponsored by http://www.TechGuideforLADistributors.com
Craig PollackFounder & CEO
• integrating cloud-based
systems
Sponsored by http://www.TechGuideforLADistributors.com
Craig PollackFounder & CEO
• providing better customer
service through interaction
Sponsored by http://www.TechGuideforLADistributors.com
Craig PollackFounder & CEO
• automation of processes
Sponsored by http://www.TechGuideforLADistributors.com
Craig PollackFounder & CEO
• becoming more efficient
by using data technology
to accurately monitor and
forecast inventory, meet
customer needs, and
streamline deliveries
Sponsored by http://www.TechGuideforLADistributors.com
Craig PollackFounder & CEO
Looking at the larger picture,
Sponsored by http://www.TechGuideforLADistributors.com
Craig PollackFounder & CEO
the savings, lower operating
costs, and increased sales
and retention from satisfied
customers will offset initial
costs
Sponsored by http://www.TechGuideforLADistributors.com
Craig PollackFounder & CEO
Competitive Advantage
Sponsored by http://www.TechGuideforLADistributors.com
Craig PollackFounder & CEO
• Improved Customer
Service
Sponsored by http://www.TechGuideforLADistributors.com
Craig PollackFounder & CEO
1. Over 70% of customers
surveyed cite bad service
as the reason for leaving
a brand
Sponsored by http://www.TechGuideforLADistributors.com
Craig PollackFounder & CEO
2. Customers who feel
engaged purchase 90%
more frequently
Sponsored by http://www.TechGuideforLADistributors.com
Craig PollackFounder & CEO
3. Repeat customers spend
67% more than those who
are new
Sponsored by http://www.TechGuideforLADistributors.com
Craig PollackFounder & CEO
These satisfied customers
are more likely to be repeat
customers, and repeat
customers spend more and
are easier to retain
Sponsored by http://www.TechGuideforLADistributors.com
Craig PollackFounder & CEO
• Reduce Costs
Sponsored by http://www.TechGuideforLADistributors.com
Craig PollackFounder & CEO
1. Automation and
cloud-based technology
can reduce overhead,
increase efficiency,
and increase employee
productivity
Sponsored by http://www.TechGuideforLADistributors.com
Craig PollackFounder & CEO
2. New technology in data
mining allows for improved
inventory forecasts,
Sponsored by http://www.TechGuideforLADistributors.com
Craig PollackFounder & CEO
2. …the ability to recognize
changes in customer order
trends, and improved
flexibility to adjust to
changing markets
Sponsored by http://www.TechGuideforLADistributors.com
Craig PollackFounder & CEO
The increased efficiency
and lower operating costs
can allow you to lower prices,
Sponsored by http://www.TechGuideforLADistributors.com
Craig PollackFounder & CEO
another way to separate
you from your competition
Sponsored by http://www.TechGuideforLADistributors.com
Craig PollackFounder & CEO
Adapt and Evolve
Sponsored by http://www.TechGuideforLADistributors.com
Craig PollackFounder & CEO
Using new technology to stay
flexible allows Los Angeles
distributors
Sponsored by http://www.TechGuideforLADistributors.com
Craig PollackFounder & CEO
to meet changing customer
and market demands and
succeed where competitors
may fail
Sponsored by http://www.TechGuideforLADistributors.com
Craig PollackFounder & CEO
What are some other ways
technology helps distribution
companies stay competitive?
Sponsored by http://www.TechGuideforLADistributors.com
Craig PollackFounder & CEO
Let us know your thoughts
in the Comments box below
Sponsored by http://www.TechGuideforLADistributors.com
Copyright © FPA Technology Services, Inc.
Learn How to Boost Your Company’s
Productivity with the Right Technology
Download Your Free Guide
How COOs at Los Angeles Distributors
and Manufacturers Get More Done
Now at http://www.TechGuideforLADistributors.com