Location Services: Adding Location Services: Adding

value value

to Incident Management?to Incident Management?

MSc Dissertation

Paul J.M. JonkJune 20th, 2008

“Allways and everywhere information ”

OverviewOverview

• WhyWhy this research?

• WhatWhat Research Aim / Objectives

• WhatWhat is “Incident Management” (IM+)?

• WhatWhat are “Location Services” (LS)?

• How:How: Methodology- TAM- Questionnaire- Statistic Analysis

• ResultsResults

• Questions/RemarksQuestions/Remarks

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Why this research? Why this research?

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Research Aim:Research Aim:to explore and to model the acceptance and usage behavior factors to explore and to model the acceptance and usage behavior factors

of the Dutch Road inspectors of Location Services with Incident of the Dutch Road inspectors of Location Services with Incident

ManagementManagement..

Research Aim / Research Aim / ObjectivesObjectives

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Objectives:Objectives:““What factors do influence the adoption of What factors do influence the adoption of Location Services with Incident Management Location Services with Incident Management

by the Dutch highway authority ?”by the Dutch highway authority ?”

Incident Management Incident Management (IM+) (IM+)

“Incident Management is the entirety of measures that are intended to clear the road for traffic as quickly as possible after an incident has happened.”

(Rijkswaterstaat VCNL ,2005)

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Cooperation with other emergency services: (KLPD, ANWB, Fire Brigade, Ambulance etc.)

Location Services

UMTS/GPRS

Telemetric Telemetric ServicesServices

Location Services (LS) Location Services (LS) 1\21\2

“Allways and everywhere information ”

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• Pull Information Service

• Push / Trigger Services

• Tracking & Tracing Services

Location Services (LS) Location Services (LS) 2\22\2

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Attention Traffic jam in approx. 5 km.

Methodology: Methodology:

Technology Acceptance Model (TAM)Technology Acceptance Model (TAM)

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(F.D. Davis, 1985, adapted by P.Jonk)

Results: Results: StatisticsStatistics

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Frequencies Frequencies

Age * Education Cross tabulation

Total

20 - 24 0 0 2 1 3

25 - 29 1 0 9 0 10

30 - 34 0 0 12 1 13

35 - 39 1 3 19 1 24

40 - 44 1 6 23 1 31

45 - 49 2 3 11 1 17

50 - 54 0 4 8 1 13

55 - 59 0 2 11 0 13

amountEducation

Middelbare school LBO MBO HBO

Age

55 - 60 0 1 1 0 2

Total 5 19 96 6 126CorrelationsCorrelations

Results: Results: Inter/Construct Inter/Construct

CorrelationCorrelation

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Affect on Intention to UseAffect on Intention to UseReal-time InformationSpeed (network)Tracking&TracingPhysical aspectsCooperation with others

No affect on ITUNo affect on ITUAgeLow IT experienceEducationJob task dependencyResources

Conclusions / Conclusions /

RecommendationsRecommendations

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• The Road inspectors perception of LS with the way he/she prefers to work;

• Up-to-date real time information;

• Speed of information availability (fast network);

• Information of the whereabouts of the partners (T&T);

• The mobile device must operate well at all times.

Aspects that seems to have affect on usage behaviour:

Conclusions / Conclusions /

RecommendationsRecommendations

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• Age of the Road inspector;

• Low usage of GIS related IT and geographical experience;

• The educational level of the Road inspector.

• Job Task Dependency

• Information of the location of the Resources.

Aspects that do not have affect on usage behaviour:

Questions / remarksQuestions / remarks

Paul J.M. JonkJune 20th, 2008

paul.jonk@rws.nl

??

Added ValueAdded Value HypothesesHypothesesQ ResponseQ Response CorrelationsCorrelations

Added valueAdded value LS with IM+ LS with IM+

Added valueAdded value LS with IM+ LS with IM+

IM+ Now: IM+ with LS Benefits

• Time registration after Automatically time Completeness; undertaken actions registrationaccurateness

• Printed photograph to put Photograph integrated in efficiency work process with damage-report application and direct available reduction of failure; speed

• Status of actions of Road autom. message of location and safety; information sharing; Inspector unknown at the status when Road Inspectors efficiency work process; Traffic Control centre vehicle stops at the scene cooperation with others

• Administration takes much administration partly autom. motivation time and effortFaster executed process

• Hand written registration Digital form on dashboard tabletPC Less afterworks.

• Registration terminology not Clear procedure (Pulldown-menus) Uniform registration; clear. Confusional notesCompleteness; consistency

• Time registration by watch Time and location autom. Accuracy of the Road Inspector. registered through GPS

• No insight of surrounding area awareness of surroundings Better decision taking of incident of actions

Ri1: Age affects PU and PEU

Ri2: Gender affects PU and PEU.

Ri3: The level of experience affects PU and PEU

Ri4: Background affects PU and PEU

Rj1: Job tasks dependency positively affect PU and PEU

Rj2: Information dependency positively affect PU and PEU

Rj3: Logistics positively affect PU and PEU

Rk1: Speed of Information availability affects PU and PEU

Rk2: Physical aspects affects PU and PEU

Methodology: Methodology: HypothesesHypothesesPU = Perceived

Usefulness

PEU= Perceived Ease

of Use

Department Forms Sent

Response

Response Rate

Noord-Holland 19 11 58%

Zuid-Holland 71 31 44%

Zeeland 14 6 43%

Noord-Nederland

15 10 67%

Oost-Nederland 77 27 35%

Utrecht 39 16 41%

Noord-Brabant 20 11 55%

Limburg 28 15 54%

Total 283 127 45%

Methodology: Methodology: Questionnaire Questionnaire

ResponseResponse

Results: Results: Index of DiversityIndex of Diversity

Results: Results: CorrelationsCorrelations