Innovative Solutions & Ideas

COMPANY PROFILE

ABOUT US

AQS IT Solutions is a leading industry in offering Business Process Outsourcing (BPO), Call Center Solutions and IT Managed Services. Though recently evolved but rapidly gaining recognition with its professionally expert competencies in integrating the 3 elemental tools of People, Excellence and Technology to provide customers with an outclass level of performance in BPO, Call Center solutions and IT managed solutions with the aim of maximizing our privileged client’s return on investment.

ness model, AQS IT Solutions strives

to provide quality services to our clients. Our experience

allows us to support our clients' unique needs and to build

successful relationships by providing customized solutions for

businesses.

WHAT WE CAN DO

We doesn’t just give solutions to your Outsourcing needs. We offer winning partnerships for mutual growth and maximized return on investment by leveraging elements of skilled employees, innovative ideas and advanced technology. The company tactfully strategizes and serves an extensive portfolio of solutions specifically tailored for each client while adhering to specific industry guidelines and market trends so that we always stay ahead of our competitors.

AQS IT Solutions' diverse portfolio includes assisting clients with services

focused in many areas. Business Process Outsourcing or BPO is the main

process we offer where our skilled and professional experts deliver their best

in each service. We specialize in providing both inbound, outbound and

telemarketing service, as well as back-

Virtual Assistance is another area where our professional experts have

excellent skill sets to cater for our clients requirements. We also provide

software / web development services, to help companies who are seeking

to enhance their online image.

SERVICES

AQS IT Solutions, develops d business solutions for

both international and domestic clients. Our clients have access to our services 24/7, regardless of their location. We pride ourselves in providing superior inbound and outbound customer service to our clients and to their customers.

Our custom business solutions can either replace or improve a

business' existing in-house operations. Whether clients choose

to integrate inbound and outbound telemarketing services

and/or business process outsourcing, virtual assistance, or

software development, our services can be seamlessly

introduced into an existing business structure. Not only will

companies save money by reducing their need for resources

and infrastructure while maintaining superior customer service,

but they can also provide advanced assistance to their

customers that many companies do not have the resources

to achieve in-house.

CALL CENTER

CUSTOMER SERVICE

TECHNICAL SOLUTIONS

VIRTUAL ASSISTANCE

WEB DEVELOPMENT

GRAPHICS AND DESIGN

CALL CENTER

AQS IT Solutions' Call Centre offers an extensive range of

lutions, including:

● Inbound solutions ● Outbound solutions ● Customer support ● Upsell and cross-sell ● Sales and Services ● Email Administration ● Webchat communication ● Tech / Desktop Support ● Email Support

Our experienced team associates are prepared to provide the

best possible experience for both you and your customers.

CREDIBLE

PROFESSIONAL

QUALITY

Inbound Solutions

Our agents are experienced in providing the highest

level of customer satisfaction. In fact, we consider our

exceptional customer care to be one of the things

that sets us apart from others in the industry.

When it comes to customer complaints and inquiries,

well as in seeking win-win solutions to every problem.

Our method creates measurable rewards including

customer retention, cost competence and business

enlargement.

Outbound Solutions

From the moment a customer says “hello,” our

outbound call centre agents are prepared to do

anything it takes to create enduring connections with

your clients.

We devise and dispense our services based on the

industry's standards on income assurance, turnaround

e

you're checking in on loyal customers or boldly testing a

new market, we're here to make sure that every call

counts.

Customer Solutions

At AQS IT Solutions, we u -

class customer service is to every business. That's why

business solutions, we take our own customer service very

seriously and provide excellent services to our customers

before, during and after a purchase.

We believe that your success as a business depends

on your ability to attain customers and to go beyond

their expectations. Our agents are trained to provide a

superior level of service in order to help you achieve

these goals.

Up-Sell and Cross-Sell

upselling and cross-selling. These strategies can be used

to attract customer interest to a newly-improved

product, introduce them to products related to their

interest, or even to introduce new products to an

audience.

If you've ever wondered how upsell and cross-sell

pitches could be effective for your business, let us show

you how you could utilize these strategies to boost sales

in order to help you achieve these goals.

Sales and Service

While there's no magic solution for creating sales

success, our team believes that with our skill-set and

experience, we can help you reach even your most

ambitious goals. From the very beginning of our sales

training and coaching program, our employees learn

how to think strategically about each sale in order to

make the most of the chance of a successful close.

They do not learn scripted conversations and replied;

when required, based on the individual client's needs

intelligent and keen to generate exceptional sales

results for our customers.

From the sales pitch to the closing and every step

in between, each detail is analysed and organized

in order to yield the best possible results.

Email Support

AQS IT Solutions can effectively handle email support

services for a number of business processes, from the

simple to the technically complex. Our agents are

capable writers who are systematically trained to

provide explicit and absolute responses to the clients

as well as to the customers. Our systems are also

prepared to rapidly access uniform answers to

frequently asked questions.

Our marketing experts agents can also propose email

marketing plans where we can help you in email

campaigns like bulk emails or follow-up/welcome

emails.

Web / Live Chat

Companies are increasingly choosing to go to instant

forms of communication, including short text

message services and web chat. It's important to

ensure that your business meets the current standards

for keeping up with these technologies.

The advantage of web chat is that it gives you the

opportunity to interact with customers live, and makes

customers feel as though they are in a physical store

interacting with real, live representatives. Agents can

provide assistance to customers round the clock, which

translates to better sales forecast and improved

customer relations. Web chat is particularly effective

for business' customer service platforms. Our web chat

agents are trained in exceptional sales and client care,

helping to ensure that your web chat experience is the

next best thing to face to face communication.

Help Desk / Desktop Support

With helpdesk / desktop support, our agents can handle

remote desktop support or related technical solutions

online including troubleshooting, upgrading, software

installations and many more online activities remotely.

This service is available for software and hardware

manufacturers and looking for their products after sales

support and services.

Online helpdesk / desktop support requires technically

experienced and expert agents who can instantly

troubleshoot the issue online and advise accordingly to

the customers.

TECHNICAL SOLUTIONS

lling your

customer's technological needs is becoming

business solutions, you'll no longer need to worry about

t solutions. AQS IT

Solutions makes it our business to stay ahead of the

curve, anticipating customers' wants and needs.

Our tech support team knows everything there is to know

about current software products and trends, and is

prepared to provide our customer service expertise to

help customers solve their own technology issues. Our

agents provide every level of technical assistance

through emails, voice calls, or web chat, and can help

with everything from answering basic questions to

providing help with the most complicated problems. We

offer a wide variety of services, including:

● Troubleshooting ● Incident management

● Reporting

● Warranty support

● Applications support

● Service outage support

● ISP support

by providing them with out-of-the-box solutions, as

ue

needs. At AQS IT Solutions, we understand that

outsourcing a business process is not a simple task,

and that various constraints on time-zone privacy,

information security, and location exist for every

business. Our professional agents and strict no-

data is secure in the hands of our competent

team.

INTELLIGENCE

IMAGINE

POSSIBILITIES

VIRTUAL ASSISTANCE

began to grow exponentially. By outsourcing back-

That's why a large

solutions include helping businesses with Business

Process Outsourcing.

HR management costs. Companies like AQS IT

Solutions have the opportunity to introduce a BPO

business model to help businesses achieve these cost-

cutting solutions.

Our team caters to all of your back-

business needs, providing you with high-quality,

timely completion of tasks. We provide services in

the following areas:

● Analytical Reporting ● Data entry

● Audio / Video Transcription

● Financial Accounting

● Internet Research

● GAP Analysis

● Audits

●

PRIORITIZE

ORGANIZE

DELEGATE

PUSH

BUTTON

PUBLISHING

GRAPHICS AND DESIGN

DESIGN

DEVELOP

CREATE

Our Clients

Contacts

We would love hear back from you, AQS IT Solutions can be contacted as follows: Mailing Address: AQS IT Solutions (Pvt) Limited Office 11, 3

rd Floor, Laraib Center, Mangla Rd, G-9 Markaz, Islamabad, 44090, Pakistan.

Phone: +92-51-2260004, +92-51-8436366 E-mail: info@aqsitsolutions.com Web: www.aqsitsolutions.com

Thank You!

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