applying consumer-centric ux to b2b apps -- pepo campaigns

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Applying Consumer UX to Business Apps Jason Goldberg & Francesco Pacella Pepo - Pepo Campaigns

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Page 1: Applying Consumer-Centric UX to B2B Apps -- Pepo Campaigns

Applying Consumer UX to Business Apps Jason Goldberg & Francesco Pacella

Pepo - Pepo Campaigns

Page 2: Applying Consumer-Centric UX to B2B Apps -- Pepo Campaigns

Your Business Customers Are All Consumers

Page 3: Applying Consumer-Centric UX to B2B Apps -- Pepo Campaigns

They spend much of the day doing this…

Page 4: Applying Consumer-Centric UX to B2B Apps -- Pepo Campaigns

and this…

Page 5: Applying Consumer-Centric UX to B2B Apps -- Pepo Campaigns

and this…

Page 6: Applying Consumer-Centric UX to B2B Apps -- Pepo Campaigns

and this…

Page 7: Applying Consumer-Centric UX to B2B Apps -- Pepo Campaigns

and this… and a whole lot of this…

Page 8: Applying Consumer-Centric UX to B2B Apps -- Pepo Campaigns

and this… So, why do we treat them like this?

Page 9: Applying Consumer-Centric UX to B2B Apps -- Pepo Campaigns

and this…

Page 10: Applying Consumer-Centric UX to B2B Apps -- Pepo Campaigns

and this…

Page 11: Applying Consumer-Centric UX to B2B Apps -- Pepo Campaigns

Our company makes this… Pepo

A consumer app

Page 12: Applying Consumer-Centric UX to B2B Apps -- Pepo Campaigns

And this… Pepo Campaigns

The most easy-to-use enterprise-grade email marketing platform

Page 13: Applying Consumer-Centric UX to B2B Apps -- Pepo Campaigns

and this… We challenge ourselves to use

consumer UX for Business

Page 14: Applying Consumer-Centric UX to B2B Apps -- Pepo Campaigns

Principle 1: “User-first” vs. “functionality first.”

Page 15: Applying Consumer-Centric UX to B2B Apps -- Pepo Campaigns

Principle 2: “As intuitive as Insta, FB, etc.”

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Principle 3: “Make complex easy”

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Principle 4: “A joy to use”

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Pepo Campaigns Approach to Template Builder

Page 20: Applying Consumer-Centric UX to B2B Apps -- Pepo Campaigns

Pepo Campaigns Approach to Template Builder

Page 21: Applying Consumer-Centric UX to B2B Apps -- Pepo Campaigns

Pepo Campaigns Approach to Template Builder

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Pepo Campaigns Approach to Automation

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Pepo Campaigns Approach to Segmentation

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Pepo Campaigns Approach to Reporting

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Thank you! Jason Goldberg & Francesco Pacella

Pepo - Pepo Campaigns