app f xenapp web interface user instructions for windows

8/13/2019 App F XenApp Web Interface User Instructions for Windows

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XenApp Procedures

Requirements for Logging On to the TTX XenApp Web Interface

The following requirements are needed for connecting to the TTX Company CitrixXenApp environment:

1. Access to the Internet from your ersonal Computer.!. Internet "xplorer version #.$ %1 or higher& or 'ire'ox we( (rowser version ) or

higher.

). XenApp we( (rowser client installed *detailed in following document+.,. C video resolution of -$$x#$$ or higher.

. If your we( (rowser default settings have (een changed or loc/ed0down (y the

administrator& following options should (e ena(led:- 1!-0(it encryption- ActiveX- Coo/ies- %aving of encrypted pages

pen your Internet "xplorer (rowser and type http:22terminal.ttx.com in the Address

(ox and press Enter.

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XenApp Procedures

The Citrix 3ogon screen displays.

4ote: The following is a 10time0only series of screens to install upgrade to a new Citrix

client. After upgrading to a new Citrix client& you will not receive these prompts.



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XenApp Procedures

%elect the chec/(ox (eside I agree with the Citrix License Agreementand clic/ the

Install(utton

The 'ile 5ownload %ecurity 6arning pop0up window appears.

Clic/ Run.

The client will then install



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XenApp Procedures

This might ta/e several minutes to install.

6hen the online plug0in is finished installing& the login page will then refresh to the

normal login page and the message An appropriate client is available on your

computer:

At this point& you can add this we( page to your Internet "xplorer favorites or 7oo/mar/s

in 'ire'ox.

Continue logging in to Citrix XenApp:

In the User namefield& enter your networ/ I5.

In the Passwordfield& enter your networ/ password.

Clic/ the Log n(utton.

The Citrix XenApp window displays the applications you are provisioned to see. The

applications displayed in this window vary (ased on your profile.



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XenApp Procedures

Clic/ on any of the applications or application folder icons to launch the applications.8ost users will clic/ on 9!enApp "es#top.



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XenApp Procedures

'or example& to launch 8icrosoft "xcel& clic/ the $icroso%t %%ice Excelicon.

If you get the Client 'ile %ecurity pop0up window& chec/ Permit All Accessoption and

"o not as# me again %or this site chec/(ox& and then clic/ &. "o not clic# on

Cancel(ecause that will cause issues with the access to your client drives later.



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XenApp Procedures

If& for example& you clic/ on & "xcel starts in its own seamless window.;ou can ma/e this window larger or smaller& depending on your preference. ;ou can

also minimi


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XenApp Procedures

'( utloo# P)* +iles , only %or those who use utloo# personal %olders

;ou must /now where your %T files are located (efore you can esta(lish them on thenew XenApp. 8ost utloo/ %T files are located on 8:=outloo/.pst. To verify where

your %T files are located& open utloo/ outside of XenApp. Clic/ on +ile& then In%o&

then Account )ettings(utton& then Account )ettings. Clic/ on the "ata +ilesta(.

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XenApp Procedures

%elect ersonal 'olders and dou(le0clic/ it.

2010, TTX Company Page " of 13 2/16/2014


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XenApp Procedures

3oo/ for the +ilename-field. This is where your ersonal 'olders are located and this is

the path you will need. >ot down the information in the +ilename-field.

3og (ac/ into XenApp and open utloo/. To set up utloo/ %T files& clic/ +ile

pen/and then clic/ utloo# "ata +ile0

In the +ile 1amefield at the (ottom of the screen 0 .

& enter the information youwrote down from the +ilename-field *as shown+. Clic/ &.



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XenApp Procedures

2( 'iles created (y the user via 8icrosoft ffice products *6ord& "xcel& and

oweroint+ are automatically routed to your I: drive& which resides on the file server.

The ?8y 5ocuments? folder& the system default location for most files& also resides on

the file server. lease ensure all documents you need to /eep *6ord& "xcel& oweroint&

etc.+ are stored on your networ/ I: and2or 8: drives.

6hen finished with your XenApp session& logout (y clic/ing )tartand then Log %%3your name4. The XenApp start screen displays.

To close XenApp& clic/ the Log %%(utton at the top right side of the screen.

This closes all of your XenApp applications and des/top windows and logs you off fromTTX XenApp 6e( Interface.

If you need to logon (ac/& please clic/ on the Return to Log nlin/ to start your next

XenApp session.



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XenApp Procedures

)ome common problems with logon to !enApp 5eb Inter%ace-

1. 9The server certificate is not trusted& %%3 error #1 error 0 @pdate your XenAppclient. If client update does not solve the pro(lem& contact the TTX helpdes/ at

)1!.-,.)B$.

!. 9The connection was reected. The %%3 certificate is no longer availa(le& %%3 error

B$ D lease ma/e sure that the date and time on your local computer are correct. If the

date and time are correct& run 6indows @pdate and apply all updates availa(le for yourC. Also update your I" Eerisign root certificate via the following @F3:

https:22getca.verisign.com2update.html.

). 6fica)!.exe error D Femove the XenApp client via the Add6Remove programs

applet and uninstall Citrix online plug,in web& and then reinstall it.

,. 9 ICA file not found 9 error D in Internet "xplorer& go to *ools 0 Internet ptions0 0

Advancedta( D under the )ecurityheading& unchec/ the "o not save encrypted pagesto dis#. ;ou can also clear your Internet "xplorer cache (y going to *ools0 Internet

options0D 7eneralta(0 *emporary Internet +iles& and clic/ the "elete +iles(utton.%et the cache si


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XenApp Procedures

"xplorer as descri(ed a(ove.

#. CanGt see or read2write to client drives D reinstall the XenApp client.

B. 9Invalid username& logon denied error 0 please ma/e sure that you are typing your

logon I5 and password correctly or contact the TTX helpdes/.

-. 9age cannot (e found error 0 please chec/ your Internet connection or your we(

(rowser version& encryption level& and settings. Also chec/ your name resolution (ypinging terminal.ttx.comand tsm.ttx.comfrom the command line. 8a/e sure that all

requirements listed a(ove are met. Chec/ connectivity to tsm.ttx.com (y executing the

following command from your command prompt D telnet tsm.ttx.com 889.

. 9;ou must configure your (rowser to accept coo/ies error D please ena(le coo/ies in

your we( (rowser or set up your Internet rivacy settings to 98edium and chec/ your

coo/ies settings under the 9Advancedta(.

1$. 9The Citrix %%3 %%3 Felay 4ame Could 4ot 7e Fesolved D please chec/ your

name resolution and 54% (y pinging tsm.ttx.comfrom your command prompt.

11. Cannot print or your printer is missing D please contact TTX helpdes/. lease have

the following information ready:0 rinter type and model

0 "xact name of your printer driver with the exact spelling. ;ou can get this information

(y right clic/ on your C printer& select Propertiesand then Advancedta(. The printer

driver name will (e shown in the "riverfield.

1!. ? Copy "rror *-$$+ Cannot create file.icaclo(.class

Could not find the plugins directory ? 0 ;ou do not have rights to install (rowser pluginson the C *the C is loc/ed down+. 3ocal admin rights are needed on the C in order to

install the XenApp we( (rowser plugin. lease contact your company C technical

support and as/ them to grant you all needed rights on the C.

1). If your session disappears after launching the XenApp des/top& you might have a

corrupted Terminal %ervices 3icense registry /ey. Ho to )tartD Runand type regedit.

Ho to the following registry /ey: J";K3CA3K8ACI4" =%oftware=8icrosoft= &right0clic/ on 8%3icensing /ey& and delete it. Fe(oot your machine and try to logon to

XenApp.

1,. If 9Client 'ile %ecurity window pops up (efore every session& go to your

c-:windows folder and edit the webica.inifile. "nsure that it loo/s li/e this:

#Access$%&o'a&(ecur)*yAccess+405

5elete everything else if it exists and change the num(er to ,$ if it is different.


app f xenapp web interface user instructions for windows

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