If the software deleverd is not in line with the required business needs then:

Pardesi Band returns with:AO & POPwww.ramkumarsjava.com_POPwww.ramkumarsjava.comIf the software deleverd is not in line with the required business needs then:Their can be costumer dissatisfactionCostumer can sue youHe may give you an incrimentHe will commit suicideAns : 1&2www.ramkumarsjava.comThe resolution to the Problrm is done byCSR (costumer service representative)The technical group supporting the respective ApplicationSMEsAll of the aboveAns - 2

www.ramkumarsjava.comA statement from the insurance company informs the CEO of the employees that there is a problem with the claims group and it will be sorted in 24 hrs.The Ticket is?High SeverityCritical severityPriority 1 severityMedium severity

Ans- 1www.ramkumarsjava.com% of IDC involved in Application maintenance?60804643

Ans- 3www.ramkumarsjava.com______ Manages the service interfaces b/w the costumer and the Unit, enabling it to meet the customers service expectation.Service ManagementUnit ManagementPerformance ManagementProvide Service

Ans : 1www.ramkumarsjava.comThe sub categories falling under Application maintenance are?

Provide ServiceService ManagementUnit ManagementFinance and ReportingPerformance Measurement2&4

Ans: All except 6www.ramkumarsjava.comThe different phases of Application maintenance areInitiation,MobilizationService Baseline,Service deliveryBoth 1&2Only 2

Ans 3www.ramkumarsjava.comIn ______ phase we Agree to Service DetailsInitiationPlanningDealingService Delivery

Ans : 1www.ramkumarsjava.comMobilization consist of:Team Confirmed and briefedConnectivity h/w and S/w are set upService management is implementedTransition plan is created and executed

Ans : Allwww.ramkumarsjava.comAs a part of AM we need to provide which of the following services?Problem managementChange ManagementRelease ManagementRequest managementTypes Of fixesMassage & SPA services Ans : All except..www.ramkumarsjava.comThe management of an incident is ______ and is typically in response to some adverse condition.ReactiveProactiveBoringLazy

Ans: 1www.ramkumarsjava.comIncidents shall be passed to the problem management process for root cause analysis to determine a ________SolutionPermanent FixResolutionTemporary Fix

Ans: 2www.ramkumarsjava.comThe prob. Management reduce the volume of incidents by?Performing Root cause analysisDefining and Estimating permanent solutionImplementing Permanent solutionMonitoring problem resolution

Ans: All of the abovewww.ramkumarsjava.comHot fix Release and Back out plan are a part of ________Release ManagementRequest Mgmt.Change MgmtAll of the above

Ans: 1www.ramkumarsjava.comA change to existing application-related functionality or technolgy comes under?Request MgmtChange MGMTRelease MgmtNone of the above

Ans: 1www.ramkumarsjava.comUser-Admin request mgmt is a N on corrective requestAdhoc in natureNeeds administrative previlagesAll of the above

Ans: 4www.ramkumarsjava.comData request in Request mgmt include ______ or _______ for usersData queries or Running ReportsTandoori or KababUsername Or PasswordAll of the above

Ans: 1www.ramkumarsjava.comHow to, Request Mgmt is to?How to use the ApplicationHow to take a breakHow to get run the applicationHow to get access to the application

Ans: 1www.ramkumarsjava.comThe different types of fixes are?Quick FixHot fixData fixAfter Release Fix1,2,32,3,4www.ramkumarsjava.comData fix should be approved by?ClientProject LeadBig BossParmatma

Ans: 1www.ramkumarsjava.comSLA stands for?Service Level arrangementsService Leneka argumentService Lelo agreementService Level Agreement

Ans 4www.ramkumarsjava.comThe time in which you are expected to respond to an incident is _____Response SLAResponse timeResponse All of the above

Ans: 1www.ramkumarsjava.comThe time period in which you are expected to resolve a problem is _____Response timeResolution timeFix TimeJugad Time

Ans: 2

www.ramkumarsjava.comSupprot Model have how many levels?435No level

Ans: 1www.ramkumarsjava.comAn incident that which impacts mission critical businees operations?P1P2P2P0

Ans: 1www.ramkumarsjava.comIncident affecting 30 to 80 internal users or has moderate visibilty is?P3P4P0P2

Ans: 4www.ramkumarsjava.comCall Escalation might occur in which order?Offshore Team Lead Onsite Service LeadOnsite Client ManagerApplication OwnerCeo

5,4,2,3,1,2,3,1,4,51,2,3,4,5www.ramkumarsjava.comThe tool for incident,change,problem mgmt isSMSITSMIDCADM

ANS: 2www.ramkumarsjava.comSMS is a tool for?Sending smsShort message serviceTime management toolGenerating reportsBoth 3&4None of the above

Ans: 5

www.ramkumarsjava.comZOS operating Systemwww.ramkumarsjava.comZ/OS stands for1. Zero operating System2. Zero Down Time Operating System.3. Zebra Operating System.None of TheseAns-2

www.ramkumarsjava.comMost commonly used workloads(process) used in mainframes is\are

1.Batch2.Online3.GFT Batch4. Option 25. Option 46.Round robinAns-(1)&(2)

www.ramkumarsjava.comMainframe can be defined as1. Mainframe is a self-contained processing center, powerful enough to process the largest and most diverse workloads in one secure environment.2. It shares space with many other h/w devices such as external storage devices, h/w network routers, tape libraries etc.3. A highly secured computer system designed to contineuosly run large, mixed workloads at high levels of utilization while meeting user-defined service level objectives.4. (1)&(3)5. All of the above.Ans-5

www.ramkumarsjava.comBatch processing is defined as1.Is the running of jobs on the mainframe user interaction.2. Refers to the entire machine or model3. Is something that occurs interactively with the user.4.None of these.Ans-1

www.ramkumarsjava.comProgramming languages used in Z/OSAssemblerJava3.C/C++4. Html

Ans-(1)&(2)&(3)

www.ramkumarsjava.comWhat are the external services provided by the AO team?a.people, b.processes,c.tools d.methodologiese.maintenance

1.a,c,d,e2.a,b,c,e3.a,b,c,d4.b,c,d,eAns:3www.ramkumarsjava.comwhat is CAGR?1.compound annual gross rate2.compound annual growth rate3.compare annual gross rate4.compare annual growth rate

Ans: 2www.ramkumarsjava.comwhy AO?1.Reduce cost2.Move from fixed costs to variable costs3.Transition4.Partner with experts to innovate5.all the above

1,2,4www.ramkumarsjava.com

Which of the following services are not considered to be AOa.Process planningb.Development projectsc.System developmentd.Staff augmentation

b,dwww.ramkumarsjava.com2.Which of the following are needed for AO. Choose appropriate options.

a.Reduce reworkb.Speed time to marketc.Reduce costd.Partner with experts to innovate

b,c,dwww.ramkumarsjava.comwhat Accenture's AO offering

1.IT Strategy and Planning2.Business Process Stewardship3.IT Governance and ITO Oversight4.all the above

Ans: 4www.ramkumarsjava.comApplication Outsourcing life cycle undergoes three stagesSolution PlanningPre-contract due diligence Post-contact due diligenceService transitionSolution realizationService operationswww.ramkumarsjava.comThe __________ Framework provides a structure for the activitiesnecessary to define and document the Solution Plan

a.Solution Planningb.Due Diligencec.Service Transitiond.Service Operations

awww.ramkumarsjava.com

The goal of Service Operations is the continuous provision of service to achieve and sustain the benefits of the business capability.

true/falsetrue

www.ramkumarsjava.comAccenture Rapid Transition SuiteAccenture Performance Management SuiteAccenture Service Outsourcing Management SuiteAccenture Application Optimization Suiteare the components of _____________

ans.Accenture Delivery Suite for Outsourcingwww.ramkumarsjava.comManage solution realization program includes:

a.Methods, Processes & Toolsb.Metrics Enablementc.Technology & Work Environmentd.Commercial Managemente.all of the above

ewww.ramkumarsjava.comTo be continued.

All copy rights reserved *Mr.Pardesi www.ramkumarsjava.com