anthesis outlook-service-add-in en
TRANSCRIPT
Service Outlook Add-Infor SAP Business ByDesign
Ettlingen June-06, 2015
Generate tickets Automatic forwarding to the SAP-Service-Team in charge
Update tickets Automatic assignment
Customer Requirements for the Service Outlook Add-In
anthesis Implementation – Automated Updates
IncomingE-Mail
Subject + IDSAP System
Automatic assignment according: E-Mail subject
AutomaticAssignment
e-mail linkage will be determined and proposed based on the name and domain of an e-mail:
anthesis implementation – Linkages
Service Outlook Add-In
Assign Customers
View Outlook Add-In
Login-Data
Update of a Service Request
Service requests that can not be assigned automatically can be entered manually
So you have everything under control – anytime!
Same kind of implementation will be applied for Service Tickets, that shall be generated from within Outlook
anthesis Implementation – Service Tickets
Additional Option: linkage to the anthesis Service-Ticket-Platform for SAP Business ByDesign
Outlook Add-In
© 2015 anthesis GmbH. All rights reservedNo part of this publication may be reproduced in any form or for any purpose without the express permission of anthesis GmbH. The information contained herein may be changed without prior notice. anthesis GmbH
Zehntwiesenstraße 31e76275 Ettlingen
T +49 7243 60597-0F +49 7243 60597-11www.anthesis.de
THANK YOU!
Michael KauppHead of [email protected]