ankita deshpande ui/ux, systems design

Systems Design

When different components/elements come together in an or-ganised manner which are sub systems in itself forms a com-plete or a big system

What is a SYSTEM?

Systems thinking is an approach to understand the many different types of relationships that exist between the elements in a complex system.

Understanding how things are interlinked and interdepedent how each component interacts with one another.

Performance of one component affects the whole system

What is SYSTEMS THINKING?

Selected Environment Tiffin Delivery System

User/Customer Service Provider Delivery person

Main Stake Holders

Environment Study In order to understand the system better, we studied a few existing tiffin providers in pune area.

Flow Model

Deepa Aunty (Main Cook)

1 helper to make Roti

1 helper to cut vegetables

3 Delivery Boys

One person to pack all the tiffins 1Maid to wash utensils

1. Deepas Mess

Task Model

Deepa Aunty (Cook)

Roti maker

Sabji Cutting

3 boys for delivery

One person to pack all the tiffins

Maid to wash utensils

Gets up at 6 to start the preparationCooks all the food herselfBuys fresh vegetables everyday from hadapsar market in the afternoon.

A lady works under her who makes the chapatis twice everyday( for morning and evening tiffins)

Another one cuts all the vegetables

She has employed a girl to do all the packing of tiffins

Three boys have been employed to deliver the tiffins

There is a maid servant to wash all the utensils and clean the kitchen area.

TasksPerson

Artifact Model

Deepa aunty recently switched to aluminium foil packs for sending the tiffins as its convenient to carry, use and throw and does away with the hassle of exchanging steel tiffin and washing it.

Vegetables

Utensils

Hygienic kitchen and kitchenware

Vehicle for transportation

Cultural Model

She delivers tiffins in corporate offices, hospitals, malls

Each meal consists of 2 vegetables, 1 dal, 5 phulkas and rice+salad and papad

Special meal is provided on special occasions or festivals or during fasting days.

Most people call at 9:30-10 am to confirm the menu.

No predecided menu. It changes according to availability of vegetables.

Physical Model

Tiffins are delivered at 4 places- Fatima Nagar, Wanaorie, Amanora, Magarpatta

A minimum of 50 tiffins are delivered each time.

Many people go to her place to collect tiffin parcels.

In morning tiffin delivery starts from 12 noon and in evening tiffins are available from 8-10 pm

Petrol expenses account for a major expenditure.

Sunday evening is off.

Mr.&Mrs. Dhavalikar

assistant cook 1

lead chef

Rickshaw driver

assistant cook 2

assistant cook 3

assistant cook 4

Supervision and decision making

transports catering orders according to requirement

2. My Dabba

Flow Model

1. Procurement by Mrs. Dhavalikar

2. Productionby the assistant cooks,lead chef

approx 2.5 hrstill 2 pm

The process People concerned Time taken

8:30 am

Task Model

(the acquisition of goods, services or works from an external source)The vegetables and fruits are bought fromsupermarket or sabjiwalla near by

(the act of making products)The vegetables are cleaned,cut and the de-sired dish is cooked in the home kitchen

3. Distribution

At the retail shop Mr.&Mrs. Dhavalikar distribute the tiffins and meals

6-6:30The food is transferred to huge steel containers and transported to the shop outlet. People pick their meal from the shop after 6:30The catering orders are given home delivery as per the consumers requirement

*Sunday is a holiday

Loaded by the assistant cooks,rickshaw driven by the rickshawala,unloading done by the rickshawala and assistant cook

3. Online System

(alternate system)At 2 sms alerts are sent to the regular 100 custom-ers informing them about the menu.They update their status on facebook regarding the menu.

Mr. and Mrs. Dhavalikar after 2pm

Food tiffins packed in foil bags or pouches

SMS alert system to inform the customers about the menu and place their orders

Upload their status on facebook which includes todays menu

Vegetables and fruits bought daily

Retail shop where they distribute the tiffins

Artifact Model

The workload is divided pretty well

The work has deadlines and is managed well

The food is very hygienic and the place is clean

Peculiarity-The name My Dabba has been given to the shop because the customers coming there have the flexibility to choose the quantity of food they want and thus in turn prepare their own dabba.

The online facebook status helps the users to know about the menu in advance,place their order and plan their dinner.

The customers are usually students,bachelors and working couples.

The older generation is seen less in number since they prefer home delivery.

Cultural Model

Mr. Pandit

assistant cook 1

Main cook

Rickshaw driver

assistant cook 2

assistant cook 3

assistant cook 4

Supervision and decision making

collects the tiffins at 9 15and drives them to the school and hands them over to the respected authority

cooks foodaccompanies therickshaw driverto schoolhelps inloading and unloading

cook foodloading foodto rickshaw

3. Mahesh PanditFlow Model

1. Procurement by the assistant cook

2. Production

half an hr6 - 6:30

by the assistant cooks,main cook and Mr. Pandit

approx 2.5 hrs6:30-9


*The nutritionist of the school gives Mr. Pandit a schedule of the entire weeks menu since certain food ingredients need to be bought and prepared earlier

Task Model

The vegetables and fruits are bought frommandai which is just 1 km away at 6 am

The vegetables are cleaned,cut and the de-sired dish is cooked

4. Quality checking (the process of checking a product or service available for use or consumption by

a consumer)

The assistant cook who transports the tiffins stays in the schoolMr. Pandit visits school everyday and talks to the nutritionist of the school

3. Distribution

loaded by the assistant cooks,rickshaw driven by the rickshawala,unloading done by the rickshawala and assistant cook

9-9:30

The food is transferred to the huge steel tiffinsor stored in cardboard boxes depending on thetype of foodThe food is loaded in the rickshawOne of the assistant cook accompanies the rick-shaw driver unloads the tiffins and hands them over to the concerned school authorities.

assistant cook and Mr. Pandit 10-10:30

Saturday and Sunday is a holiday

Steel tiffin Boxes

Cardboard boxes-stored on the cupboard and used for transporting dry food products such as karanjee,chivda etc

A well furnished and hygienic kitchen

Vegetables and fruits bought daily

Artifact Model

The workload is divided pretty well

The work has deadlines and is managed well

Assistant cook,main cook : cleaning ,cutting of vegetables, packing the food items

Mr. Pandit (main cook) : preparing the actual dish,trying out new dishes,adding of ingredients and supervision

Mr. Pandit meets the school teachers to decide menu every week and interacts with the nutritionist and children daily to keep a check on the quality of the food

Cultural Model

Place

They have a wada in Narayan peth .Two room flat.Both the rooms have been converted into a kitchen and to store utensils in the gallery they store food grains etc in huge containers

Location

The place is located near Sabji Mandai so convenient to get fresh fruits and vegetables everydayLocated about 4 kms away from the School.

Physical Model

Flow Model

Mr. Shivaji

cook 1 cook 2 cook 3 cook 4 Bai to cookchapati

Lady forwashing tiffin(another entity)

supervision and decision making

cook foodPack foodDeliver food

4. Delight Food Service (DFS)

Task Model

1. Procurement by one of the cook

2. Production

3. Packing

half an hr7:30- 8 am

by 4 cooks and a bai

by 4 cooks

approx 2 hrs9 - 11 am

approx 1 hr11-12 pm


Daily morning fresh vegetables are brought from mandai.

The vegetables are cleaned,cut cooked as per the menu.A maid comes to make chapati.

Food proportions are fixed per tiffin. Food is packed traditional steel tiffins and labeled with customer name and Veg/Non veg. Then they are segregated area wise.

4. Quality checking

3. Distribution

by 4 cooks 12-1 pm

Mr. ShivajiThey follow FDA standards. Cooks wear hand gloves while packing food. They sanitise their tiffins after washing to maintain hygine.

The cooks go for delivering tiffins. For far off areas they use two wheeler & auto and for nearby places they go by cycle. They collect the old tiffins and give to a lady who washes the tiffin and sends them back.

Steel tiffin Boxes

Computer to manage accounts

Register to take/cancel orders

A well furnished and hygienic kitchen

Perishable items like vegetable and fruits are bought daily

Artifact Model

Cultural Model

They deliver 200 tiffins per day.

Mr.Shivaji (Head) manages everything from taking orders to managing accounts.

Each tiffin 1 dry sabji, 1wet sabji, dal, rice, 4 chapati, pickle, papad, sometimes sweet.

For extra tiffin message him before 10 am. After 7 pm cancellations are not allowed

In a month only 4 cancellations are allowed after that the customers will be charged.

Maintain a register in which they write yes or no.

They call the customer if theres a delay in delivery.

Payment in advance for weekly or monthly tiffin. For trial COD facility.

Special meal on sunday. Non veg.

Place

They have a small flat in raviwar peth.

Location

The place is located in peth area near Sabji Mandai so convenient to get vegetables everyday.

Also it is not very far from their areas of delivery. Kothrud, FC, shivajinagar

Physical Model

Overview of all the systems inside the larger system

People who take tiifin

People staying in Hostel

People staying in PGs / Flats

People who dont take tiifin

Not Applicable

Students

ghar ka khana

working bachelor

Cook at home /Hire cook

Mess food

On time

bored

customise

whole meal Healthy food

Dont want to compromise on taste

Choice Variety hygienec

mess/ restaurants/ fast food joints

studentson time

Ready made

Home like food

Hot food

Fresh Economic

Saves time

customiseTired

User Personas

Mitali Mehta 23PG Graphic Design student in MIT IDFrom Pune | Sadashiv Peth

Likes painting, Art lover

Stays in her own flat with 3 other friends. One is doing job and else are studying. Mitali and one of her friend takes tiffin from DFS as they give mild food. Other to go to mess as they prefer spicy food. Breakfast and lunch she takes from a different aunty. Aunty leaves tiffin at home before she leaves for college. Came to know about the aunty through a poster stuck outside an ATM.She would prefer a mess to go and eat fresh and hot food.

Aishwarya 21Law Student in ILS Law CollegeFrom Ahemadnagar | Stays in Pune PG

Likes watching movie, foodie

Takes two different tiffins, for Breakfast (takeaway from Joshi Mess) & Dinner (Kadri Mess). Dinner tiffin she shares with her roomate.Sunday theres no service by Joshi Mess.Have to give your own tiffin to them.No hot food available.Alternate wednesday special menu like pav bhaji, paratha, pulaw.She prefers her food to be hot and that reaches her by 8:30 pm.

Pritesh Bhatia 25Working BachelorFrom Ahemdabad

Likes Reading, Internet Geek

Likes taking good and complete mealsIn the afternoon he has to eat at the office, comes back late from office so takes tiffin at night.

Pranjal Pandey 22Student of graphic design at SIDFrom MP | Stays in Pune

Likes Dancing, Photography, Event Management, Foodie

Lives in an rented appartment with 3 other friends.Have hired a cook, who is 24*7 available. He doesnt prefer to opt for a tiffin service because being a foodie he doesnt want to compromise on the food quality.It would be more convenient if the

tiffin service has a tie up with college.

Swapna Joshi 21Graphic Design StudentFrom Pune

Likes Singing,travelling,meeting new people

Stays in Pune.Goes home on weekends Does not like mess food and finds the food at Raj unhealthy.Would like to customize her tiffin, prefers ghar ka khaana,hygienic,fresh and tasty food.She used to take dabba from a mavshi who used to stay in the campus.She served homemade food.

Vaidehi 23Engineer, preparing for entrance examsFrom Nagpur | Stays in Pune

Likes Watching movies & Gyming

She has come to pune for preparation of entrances.She stays at a PG and likes eating proper homelike meals.

Pritesh 25

He gets very tired and hungry once he is back home from office. He stays alone in a flat and cannot af-ford a cook. So he prefers to take a regular tiffin that would be delivered at his place on time.

User Scenarios

Mitali Mehta 23

Doesnt have time to cook food after coming back from college. Prefers to go to mess but mess around serves very spicy food so she goes to mydabba website and searches for tiffin service around her.

Aishwarya 21

Its difficult to manage with two different tiffin walas. So she wants to switch her tiffin service and opt for a tiffin which serves both lunch and dinner. So she finds this website called Mydabba where she can search for the same.

Pranjal Pandey 22

His cook goes on a leave for one week. He does not want to eat out side everyday for one week. So he looks up the portal of mydabba to look for a dabbawala which would serve him the kind of food he likes. He will order for a trial meal.

Swapna Joshi 21

She was happy with the mavshis food but wished if she had other better options to look for.She logs in to the my dabba website to look out for other tiffin provider options in the vicinity.

Vaidehi 23

She is new in town and there in no kitchen provision at her PG. Since she likes eating proper meals she opts for a tiffin system. She asks her room mates about the dabbawalas around who tell her to visit mydabba to find the appro-priate dabbawala for herself

Story WritingTo empathisize with the people involved in the system and under-stand problems better, we wrote a story of their actions and experi-ences on a regular working day

My morning started with washing the smelly yesterday night dabba which i was reluctant to wash but had to do it otherwise will have to sleep without dinner. I was getting late for the college. I washed the dabba quickly took a bath got ready and went to college. I need to leave the dabba downstairs so that the tiffin aunty picks it up. Some times i eevn forget to do that because i am in hurry.It was already 6 in the evening when i came to hostel. I chit chated with my friends, did some time pass on internet. It was 7:30, my room mate Shradha asked me about my scene for dinner. She planned to go out to the mess. But i was feeling too lazy to walk all the way to the mess. I called the tiffin aunty to order tonights tiffin. Something not good about tif-fin service is you dont have choice of food. The secret reveals only after you open the tiffin. hahaha. It was 8:30 and its been half n hr since i was waiting downstairs for the tiffin. I was getting agitated. I called the tiffin aunt she dint pick at once. called her again this time she picked. She said she will be there in 5-10 mins. finally the tiffin arrived at 9. i asked him why he was so late. he said he has his office so it gets late while comng bak. i told him that i would call off the tiffin if this would continue.I went back to the room opened the tiffin. There was tinde ki sabji which i hate a lot. An

hour of wait for TINDA, what a waste. But was hungry so had a little and threw the rest.

A Day in the life of a student living in hostel

Its 6 a.m and my alarm starts ringing.I get up and take a bath.I get going to the vegetable market.I buy potatoes,peas and bhindi. I will make alu matar in the morning and bhindi at night.I reach home by 7:30.I completemy household chores before the rotimaker comes. Oh!My god it is 8:20 and the roti maker hasnt comeyet.The doorbell rings at 8:25.I heave a sigh of relief. Chalo!Start making the rotis ,I have taken out the necessaryingredients since you were late.I sit on my laptop and update the status on facebook.Alu Matar,Tomato rice,Chapati...yours tastily my Dabba9877685967.Then I take my cell phone and send the same message to my 100 loyal regular customers.EarlierI used to send about 300 SMS s but now the rules have changed hence one can send only 100 SMSs perday.I start getting SMSs almost immediately.My SMS tone keeps chirping.I take a look at the SMSs after 20minutes.I call my son down so that he can note down the orders.I calculate the number of chapatis and tellhim the number.My phone keeps on ringing and I get a bit confused as I have already calculated a number andit keeps on changing.I take an overview of things and told the maid to make 250 chapatis.I think more peopleare replying today since alu mutter is many peoples favourite.My phone starts ringing.I answer the phone. Yes this is my Dabba.We have our take away in the afternoonfrom 12-1 and night from 8-9.You can view our menu on facebook where I upload the status everyday.So send me an SMS.Our home deliverysystem is limited to areas in Kothrud,Deccan,Karve road.YEs and the delivery boys will give you thetiffin in foil bags which can be put into the micowave and get hot food.Ok then. Oh!My God so many phonecalls for enquiries.I wish I could appoint a person just to attend my phone calls it is so frustrating to repeat thesame thing to all the customers.It is 9:30 and the second maid arrives.I instruct her to cut the vegetables for morning and evening.I myselfcook the sabji after the maid is done with the cooking.Another maid arrives at 11 and packs the food in the foil bags.The delivery boys arrive at 11:45.I hand over to them the packed tiffins.I warn them they cannot be late at any cost.One of them says that the petrol in his bike is over.I am amused I argue with him and say that he should not wanderhere and there on the bike and waste petrol.I hand him over money for the petrol.My phone rings and the maid who comes to clean the utencils says that she cannot come due to some emergency.I request the maid who packs the tiffins to help me in washing the utencils for a day.

A Day in the life of a Dabbawala

At 12,the customers start arriving to the shop and place their orders.Me and my maid pack the tiffins according totheir requirements and them over the tiffin.At 12:45 my phone starts ringin.One of the delivery boy hasnt delivered the tiffin and he has forgotten his cellphone in the shop itself.I tell the customer that he will arive soon.After 5 minutes the customer calls me again andpesters me.Later I ignore his calls .Finally after 1:10 the phone stops ringing and I assue that the delivery boy musthave reached by now.At 1 I close the shutter of my shop and sit down for a while.Suddenly I realise that this same story is going to repeatitself after 4 p.m and I get butterflies in my stomach.

DFSDelight Food Service

(Peth area)

For our systems, we considered all the senarios of one tiffin provider.

Findings

Students staying away from home (mostly non maharashtrians)

Working bachelor

Healthy & heigenic food Home like food Ghar jaisa khana whole meal quick food/on time Hot food Good quality Reasonable

Dabba Mess College/office Canteen Food at PG Fast food chains/dhabas Hired cook Cook themselves

Food Requirements

USERS

Food Options

Why take a DABBA?

Dont want to eat outside food everydaySomething reasonable/economicWant full meal - daal,chawal,roti,subjiGhar ka khanaSaves time Dont want to cook after a tiring dayFullfil basic nutritional requirements

User has to wait for the tiffin. His/her time gets wasted.

Unaware of the menu, user gets bored of eating the same food everday

Do not get fresh hot food

Unsure about the hygine of the environment where food is cooked

Working people dont have time to wash tiffin.

Problems faced by the USER

Problems faced by TIFFIN PROVIDER

users keep calling to know about the menu. This disturbs the work.

new customers keep calling to enquire about their service. This irri-tates the provider as he has to repeat the same things again and again. The queries are pretty much the same.

Hes the only one who has to attend to all the calls.

The status is up-loaded on face-book. People start sending SMSs to place the order. Then the provider-has to calculate the number of chapatis etc. which becomes stressful as the or-ders keep adding. The entire situation becomes chaotic.

If one of the maid does not come to work and does not inform earlier then she has to manage something

The customers keep on calling her to ask the time required for the dabba to reach the destination.They call her repeatedly and pester her if the delivery boy does not reach on time. At times she does not receive calls.

everything is done manually in a reg-ister. Its difficult to keep a track on who has paid or not paid. Problem of maintaining ac-counts.

What could be the IDEAL SYSTEM?A System module which is flexible, can be altered as per the user need.

Solution should automatically simplify other links in system.

Ideal System for the User

Simple, quick and easily ac-cesseble system to order food Knowing menu be-forehand

A responsive website or mobile application where all the information about the tiffin service and the monthly menu is uploaded Monthly Menu Card could

be given to the customersThe mobile application would track down the de-livery boy through gps so both the customer and owner would know how much time it will take for the tiffin to reach its des-tination

Getting updates about delivery time, in case of delay

Also can be an option to customise the tiffin

Easy/ flexible payment options. System that keeps track of payments

There is an web and mobile application > put menu (so that people can view it) > custom-er place order > automatically sorts data (name, area, or-der no. & quantity of required ) > Provider gets an idea how much food needs to be cooked

For basic information there could be a toll free no. on which there is an automated voice mes-sage. And you get the required information on pressing certain nos.

There could be an option on the web and mobile application where one can hire maids through help-lines etc and also register for the same.

There could be a tracking software on the mobile phones which would track the delivery boys. Hence the petrol needed could also be calculated appro-priately.

For the PROVIDER

For the DELIVERY BOY

Clear tiffin labelling

Proper list of customers and their address

Proper vehicle

For the PROVIDER

Ideation

Accounting & Record maintaining Application for PC & tabs

A proper reciept system

Categorising information and Wireframe Sketches

Information Architecture

Customer Inventory Accounts Employee Records

At a glance detailed customer list

detailed customer list

Area Name time of delivery Dates Amount paid/not paid

Order placedLunch/Dinner

Todays schedule

Monthly schedule

Balance

Specifications of tiffin

Plan taken- fortnightly/monthly

Mode of payment- COD, net banking, cash in handAddressPhone number, email idveg/ non veg

selected combo

attendence name position contact salary

My Note

March Lunch

Area Name LunchDinner

1 2 3 4

Glance

Customers

Inventory

Employees

Accounts

Menu

Hadapsar

Ankita

Shiva

Swapna

Manjari

Time

12 pm

12:30 pm

12:45 pm

8:15 pm

8 pm

8 pm

Amount

NP

P

P

NP

NP

NP

L

D

D

D

L

L

Daily Monthly

13 March Logout

Customer Name & order details - Monthly View

Digital wireframes

My Diary

March Lunch

Area Name LunchDinner

13

Glance

Customers

Inventory

Employees

Accounts

Menu

Loni

Ankita

Shiva

Swapna

UK

Time

12 pm

8 pm

8 pm

12 pm

12 pm

8 pm

Amount

NP

P

P

NP

NP

NP

L

D

D

D

L

L

Daily Monthly

13 March Logout

Ankita DeshpandeName

Email

Address

Mobile no.

Customer Details

Tin Details

Type Veg

Combo 1

Cash in handMode of payment

Click on name - Customer Details window

My Note

Date Description Amount

Glance 13.3.14

13.3.14 Rs 10,000

Petrol Expenses

Total Employee salary

Rs 500

Daily Monthly

Logout

Expenditure Income Summary

Customers

Inventory

Employees

Accounts

Menu

Accounts > Expenditure > choose expense from drop down list

Add Expense

My Note


Glance 13.3.14

13.3.14 Rs 10,000

Petrol Expenses

Total Employee salary

Rs 500

Daily Monthly

Logout


Calender Customers

Inventory

Employees

Accounts

Menu

Visual LanguageVery simple and professional visual language has been used for the screens

An interface for the tiffin service providers to keep a check on customer records, maintain accounts, stock and all other activities they need to take care of.

Area Code Name Time Lunch DinnerPaid

Hadapsar

Fatimanagar

Ankita P 12

8P

L

D

11

Ritika P 12:15

8:15P

L

D

12

Ravina P 12

8P

L

D

21

Shradha P 12:15

8:15P

L

D

22

13

13 March

My Note

GLANCE

CUSTOMER

EMPLOYEES

STOCK

MENU

ACCOUNTS

LogoutSave

Today Lunch DinnerSearch

Take a Tour

Area Code Name Time Lunch DinnerPaid

Hadapsar

Fatimanagar

Ankita P 12

8P

L

D

11

Ritika P 12:15

8:15P

L

D

12

Ravina P 12

8P

L

D

21

Shradha P 12:15

8:15P

L

D

22

13

13 March

My Note

GLANCE

CUSTOMER

EMPLOYEES

STOCK

MENU

ACCOUNTS

LogoutSave


Take a Tour

March Lunch

Area TimePaid

Fatimanagar P

P

P

P

Name

Customer Details

Tin Details

Email

Address

Mobile No.

Type

Combo

Amount Paid

Mode of Payment

Area Code Name TimePaid

Hadapsar

Fatimanagar

Ankita P 12

8P

L

D

11

Ritika P 12:15

8:15P

L

D

12

Ravina P 12

8P

L

D

21

Shradha P 12:15

8:15P

L

D

22

LunchDinner

13 14 15 16 17 18

13 March

My Note

GLANCE

CUSTOMER

EMPLOYEES

STOCK

MENU

ACCOUNTS

LogoutSave


New

Open

Sync

My Prole

Area Code Name TimePaid

Hadapsar

Fatimanagar

Ankita P 12

8P

L

D

11

Ritika P 12:15

8:15P

L

D

12

Ravina P 12

8P

L

D

21

Shradha P 12:15

8:15P

L

D

22

LunchDinner

13 14 15 16 17 18

Delivery Boy

Add New Category

13 March

My Note

GLANCE

CUSTOMER

EMPLOYEES

STOCK

MENU

ACCOUNTS

LogoutSave



13.3.14 Petrol Rs. 500

Rs. 100020.5.14 New Steel Tins


May 2014

9

21

13 March

My Note

GLANCE

CUSTOMER

EMPLOYEES

STOCK

MENU

ACCOUNTS

LogoutSave

Search

Take a Tour


13.3.14 Petrol Rs. 500

Rs. 100020.5.14 New Steel Tins


21.5.14

Add other

Gas

Water Bills

Water Bills

Transport

Gas

Transport

13

My Note

CUSTOMER

EMPLOYEES

STOCK

MENU

LogoutSave

Search

Take a Tour

March

GLANCE

ACCOUNTS

Jan

0k

20k

40k

50k

Feb March

on 13 March

ExpenditureIncome

Prot & Loss

Income

Expense

Rs. 50,000

Rs. 12000


My Note

GLANCE

CUSTOMER

EMPLOYEES

STOCK

MENU

ACCOUNTS

LogoutSave

Search

Take a Tour

13.3.14 Rened Oil Rs. 70 / l

Rs. 1000 / kgGhee

Rice

Date Description Unit Price Quantity Value

13 March

My Note

GLANCE

CUSTOMER

EMPLOYEES

STOCK

MENU

LogoutSave

Search

Take a Tour

ACCOUNTS

13.3.14 Rened Oil Rs. 70 / l

Rs. 1000 / kgGhee

Rice

Date Description Unit Price Quantity Value ValueReorder Date Reorder Quantity

13 March

My Note

GLANCE

CUSTOMER

EMPLOYEES

STOCK

MENU

LogoutSave

Search

ACCOUNTS

Reciept for DFS

Ravivar peth, lane 4, Above Ved clinic9689066085

Date Name CodeTime

Qty. Amt.Description

Total

No.

www.dfs_mydabba.com

A reciept system will be followed strictly in order to keep a track of all the payments made/not made.

For the USER

A web and mobile application where the user can choose the best provider,place order,track order,and pay online A phone service system

Also, a monthly menu card would be given to the customer.

user task matrix Creating a matrix of the tasks involved in placing a tiffin order and how important each task is for all three people involved in it.

open card sortingCard sorting helps to design or evaluate the information architecture of a site. In a card sort-ing session, participants organize topics into categories that make sense to them and they may also help by label these groups.

When I startBasic Informa-tion the provider will have with

What the provid-er has to keep in mind

Condition ofProvider

Providers loca-tion,phone no.

Veg/Non veg/Egg

Quality of food

No. and quantity of items

Delivery time

Tiffin Price

Advance Paymentweekly/monthly

Refund Condition

Cancellation Con-ditionOther providers

Delivery Boyslocation

Delivery Boys no.

Name of User

Contact No. of user

Adress,email id of user

Kind of Tiffin Packaging

Tiffin Label details

Status Update Time

When I have already started

Todays menu

No. Of Tiffins

Place order

Track order

Tomorrows Menu

Duration oftime to ordertiffin

Paymentcondition

Corporate tiffin order

Cash on delivery

1.Open card sorting

2.Open card sortingTrack OrderPlace OrderRegister/Be a

Member

Terms and Conditions

Providers loca-tion,phone no.

Veg/Non veg/Egg

Quality of food

No. and quantity of items

Delivery time

Tiffin Price

Advance Paymentweekly/monthly

Refund Condition

Cancellation Con-dition

Delivery Boyslocation

Delivery Boys no.Name of User

Contact No. of user

Adress,email id of user

Kind of Tiffin Packaging

Tiffin Label detailsStatus Update Time

Select Provider

Todays menu

No. Of TiffinsTomorrows Menu

Duration of time to order tiffin

Payment condition

Corporate tiffin orderCash on delivery

Other Providers

Select menu

Place Order

Categorising Information

Generic Info.

Private Info.

Specific info

Public Info.

HomeProvidersServicesBranding spaceContact Us

Featured dishes

FAQsGalleryMeet the team

Fb, Twitter follow us ConceptWhy Us

Online chat

Friday Special food

Quick Links

Share my dabba

order logfood mood boards

My accountRecipies

Share my dabba option/ cancelOrder movie DVD with tiffinRate of specific provider

register, log in

Fb, Twitter follow

testimonials

Filling forms

Information architecture

Providers(Tiffin Srvice) Sign in Sign up

as USER | PROVIDER

Create accountFill User Details

User Profile Order status updated

Select Provider

Provider Page

Order Summaryplace ORDER

Payment

MENUSelect Meal combo

Search Provider(filters)

order option deactivated(sign in/ sign up first)

locationPriceType

Cuisine

CODWeeklyMonthly

if guest/not signed

Rough wireframes

Digital wireframes

LOGO

ABOUTPUNE

PROVIDERS Sign In Sign Up

QUICK PREP FAQ

User

Provider

Testimonials

TestimonialsMost Popular

Festive Meals

ABOUT QUICK PREP FAQLOGO

Location Price Veg Cuisine


Monthly Subscription RegistrationLogin / Email Password Name Address 1 Address 2 Street Landmark Area Pincode Phone Subscription Type Start Date

Save

code

Today Tomorrow

Meal Combos

Order Summary

Order

Testimonials

Qt. Price.


Prole/user info Recomended

Provider List



Prole/user info Recomended

Provider List



GPS Tracker

landing page

Public site map

After placing the order one can view the order status and track the order by using the food-o-meter

Visual language

spice|curry|attracts|appetite dominating colours in Indian curries

A website for mydabba

My dabba is a platform that enables you to search for tiffin providers around your area, choose the one that suits you the best and then place order for your tiffin.

Phone service

Dial 12434355

Dear customer we provide LUNCH & DINNER at monthly basis. W e ser ve both VEG n NON VEG meal.

All Payments are done in advance .W e also provide TRIAL TIFFIN S

Press # for main Men u

Select from following :

2. Areas Covered3. Payment Option s

5. Any other

Press # for main Men u

Dial 12434355

Dear customer we provide LUNCH & DINNER at monthly basis. We serve both VEG n NON VEG meal. Price will depend on the tiffin combo you choose. All Payments are done in advance.We also provide TRIAL TIFFINS

Press # for main Menu

Select from following :1. Tiffin Combos & Prices2. Areas Covered3. Payment Options4. Trial Tiffin5. Any other

Press # for main Menu

Date

1 Mar Thu

2 Mar Wed

Lunch Paneer masala Bhendi Kanda BhaajiShahi VangiDinner

LD

LDLDLDLD

3 Mar Wed

4 Mar Wed

5 Mar Wed

6 Mar Wed

8 Mar Thu

9 Mar Wed

10 Mar Wed

11 Mar Wed

12 Mar Wed

13 Mar Wed

15 Mar Thu

16 Mar Wed

17 Mar Wed

18 Mar Wed

19 Mar Wed

20 Mar Wed

22 Mar Thu

23 Mar Wed

24 Mar Wed

25 Mar Wed

26 Mar Wed

27 Mar Wed

28 Mar Wed

30 Mar Wed

31 Mar Wed

Time Sabji 1 Sabji 2 RiceDal

Veg MakhanwalaDal Palak

Paneer masalaDal Palak

Veg JaipuriKadai Chole

Veg Bhoona

Veg MakhanwalaVeg Bhoona

Veg Tawa

Veg Tawa

Methi Mutter

Methi Mutter

Paneer KesariRajma Masala


Pudina AlooOnion Tomato

Chawali BhaajiKanda Batata Flower

Dal Tadka

Dal Tadka

Chole DalAmti

Dal FryDal Makhani

Nil

Nil

Amti

Plain Dal

Plain Dal

Varan

Jeera Rice

Jeera Rice

Steam riceSteam rice


Steam rice

Veg PulavVeg Biryani


Lemon Rice

L Veg : Puri + Amarkhand + Batata Bhaji + Veg Pulav + koshimbir & Non Veg : Chiken rassa + Egg BiryaniL Veg : Puri + Amarkhand + Batata Bhaji + Veg Pulav + koshimbir & Non Veg : Chiken rassa + Egg BiryaniD

L Paneer masala Bhendi Kanda BhaajiShahi VangiD

LD

LDLDLDLD




Veg Bhoona


Veg Tawa

Veg Tawa

Methi Mutter

Methi Mutter





Dal Tadka

Dal Tadka

Chole DalAmti

Dal FryDal Makhani

Nil

Nil

Amti

Plain Dal

Plain Dal

Varan

Jeera Rice

Jeera Rice



Steam rice



Lemon Rice

7 Mar Wed

14 Mar Wed

21 Mar Wed

29 Mar Thu

L Veg : Puri + Amarkhand + Batata Bhaji + Veg Pulav + koshimbir & Non Veg : Chiken rassa + Egg Biryani Veg : Puri + Amarkhand + Batata Bhaji + Veg Pulav + koshimbir & Non Veg : Chiken rassa + Egg Biryani

L Paneer masala

L Paneer masala Bhendi Kanda BhaajiShahi VangiD

LD

LDLDLDLD




Veg Bhoona


Veg Tawa

Veg Tawa

Methi Mutter

Methi Mutter





Dal Tadka

Dal Tadka

Chole DalAmti

Dal FryDal Makhani

Nil

Nil

Amti

Plain Dal

Plain Dal

Varan

Jeera Rice

Jeera Rice



Steam rice



Lemon Rice

LD

LD

Veg MakhanwalaDal PalakVeg JaipuriKadai Chole

Veg Tawa

Methi Mutter


AmtiNilPlain DalVaran

Steam riceVeg PulavVeg BiryaniLemon Rice

DL Veg : Puri + Amarkhand + Batata Bhaji + Veg Pulav + koshimbir & Non Veg : Chiken rassa + Egg BiryaniL Veg : Puri + Amarkhand + Batata Bhaji + Veg Pulav + koshimbir & Non Veg : Chiken rassa + Egg Biryani

Bhendi Kanda BhaajiShahi VangiD

LD

LDLDLDLD




Veg Bhoona


Veg Tawa

Veg Tawa

Methi Mutter

Methi Mutter





Dal Tadka

Dal Tadka

Chole DalAmti

Dal FryDal Makhani

Nil

Nil

Amti

Plain Dal

Plain Dal

Varan

Jeera Rice

Jeera Rice



Steam rice



Lemon Rice

DL Veg : Puri + Amarkhand + Batata Bhaji + Veg Pulav + koshimbir & Non Veg : Chiken rassa + Egg BiryaniL Veg : Puri + Amarkhand + Batata Bhaji + Veg Pulav + koshimbir & Non Veg : Chiken rassa + Egg Biryani

Menu March 2014

D

Monthly menu card for the customer

For the Delivery Boy

A map which has the delivery time,adresses of the usersAppropriate labelling of tiffins

Map Of Delivery boy

Labels on the tiffins

veg,non-vegthe code number of the user which is sorted according to area

Thank You :)

ankita deshpande ui/ux, systems design

Documents

productsthe vegetables

availability of vegetables

morning tiffin delivery

physical model tiffins

dhavalikar assistant

external sourcethe vegetables

assistant cooks

systems thinking